Eng3 NanoVi, User Manual, Page: 30 / 33

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Warranty
Devices manufactured or distributed by Eng3 Corporation carries a warranty, covering materials and workmanship, for a period of two years
from the date of shipment, except for certain disposable products with stated warranties with different durations. Eng3 reserves the right to
perform warranty service(s) at its factory, at an authorized repair station, or at the customer’s facility.
Eng3’s obligations under this warranty are limited to repairs, or at Eng3’s option, replacement of any defective parts or of equipment without
charge, if defects occur during normal usage.
Claims for damages during shipment must be filed promptly with the transportation company. All correspondence concerning the equipment
must specify both the model name and number and the serial number as it appears on the device.
Improper use, mishandling, tampering with, or operation of the device without following specific operating instructions will void the warranty
and release Eng3 from any further warranty obligations.
The actual warranty, outlining all terms and conditions, is included in the paperwork for the NanoVi
®
Wellness device.
Warranty immediately revoked if the device is opened or repaired by unauthorized personnel.
Warranty immediately revoked if any accessories other than those recommended have been used.
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Service Policy
Eng3 Corporation will provide warranty service support to its customers within 48 hours of receiving a telephone request for technical
support. This 48-hour period begins once a service request is placed through the Factory Technical Support Department in Seattle,
Washington. Eng3 provides factory direct technical support to its customers through a technical support group located in Seattle,
Washington. All Technical Support for Eng3 products is provided “Factory Direct”.
Eng3 provides technical support by telephone at the number for your location identified at www.eng3corp.com/service. It is suggested that
any person calling in for technical support have the inoperative equipment available for preliminary troubleshooting as well as product
identification. Eng3 reserves the right to repair or replace any product found to be defective during the warranty period. Repair may be
provided in the form of replacement or exchange of parts or accessories, on-site technical repair assistance or complete system exchanges.
Repairs provided due to produc
t abuse or misuse will be considered “non-warranty” and invoiced at the prevailing service rate. Any replaced
defective material should be returned to Eng3 within 10 days of being provided in order to avoid additional charges. Exchanged material
should be returned promptly and directly to Eng3 using the return paperwork and shipping label(s) provided. Transferring return materials to
local sales or dealer representative does not absolve the return responsibility.
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Ordering Parts and Accessories
To order parts and accessories contact your local authorized distributor or Eng3 Corporation at: +1 206.525.0227
Complete overview of contact information is: www.eng3corp.com/service.
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Contact Information
Service Department
For factory repair service contact through:
www.eng3corp.com/service
MANUFACTURER
Eng3 Corporation
2234 Eastlake Avenue E.Ste. A
Seattle, WA 98102
USA
Office phone: +1 206.525.0227
E-Mail: Info@eng3corp.com