Eng3 NanoVi, User Manual, Page: 24 / 33

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15
Troubleshooting
Normal Operation
As soon as the NanoVi
®
Wellness device starts operation, the air pumps are switched on and the glass container is illuminated. At the same
time the water starts to bubble and a humming from the air pumps can be heard.
If the pumps are not humming and the water in the humidifier is not bubbling, the air pumps are not working.
If the pumps are humming but the water in the container is not bubbling, the humidifier has not been correctly inserted into the device.
Reseating the connection may resolve this problem. It is also possible that the glass container is not tightly screwed into the glass container
holder. Note: Fig. 5.3 to see how the connection should be made.
If the pumps create little or no airflow, the effectiveness of the device is compromised. Refer to the error codes below or contact customer
support.
Errors
If an error occurs, the
“Error”-Screen (Fig. 15.1) is displayed. Note the error code number so that you can look it up in the table below. The
contact number for your location will be displayed at: www.eng3corp.com/service
Error codes are below and should be given to Eng3 Customer Support when you call. Use the number of the error message screen to reach
technical support for the NanoVi
®
Wellness device.
Code Error Message
101P: xxx Pump error
102A: xxx Excitation unit LED error
103L: xxx Lamp error
Table 15.1 Lookup table for error codes
The contact number for your location will be
displayed at: www.eng3corp.com/service
Fig. 15.1 “Error”-Screen
Error Code
Firmware