Trouble Shooting
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Trouble Shooting
Troubleshooting
Symptoms
Cause
Corrective Actions
Strong pungent odour.
• Cover not replaced and/or properly secured
• Cover seal missing or damaged
• Insufficient or incorrect venting
• Insufficient cleaning frequency
• Secure cover fully - check that there is no dirt/debris in
the threaded insert
• Replace appropriate seal
• Verify installation is made per manufacturer’s instructions
and local plumbing code
• Reduce interval between cleaning – 6 to 8 weeks is
typical for extended capacity, but each installation is
different
Sink or drain has backed
up with water
• Interceptor maintenance is overdue
• Accumulation of grease/debris between kitchen
and interceptor
• The flow control orifice is blocked
• The flow control and grease trap was improperly sized
• The grease trap is full of solids and/or grease
• The grease trap close to, at or beyond its capacity of
solids and/or grease
• Seek emergency plumbing assistance to remove
restriction/blockage. Consider moving the interceptor
closer to the kitchen
• Isolate drain, open accessible flow control and
clear blockage
• Close the ball valve or plug the sink and remove the
obstruction by removing the flow control access lid.
• Install a properly sized grease interceptor
• Increase cleaning frequency
I think I have
missing parts
• Parts have been removed or lost during prior servicing
• Check exploded drawing in this manual to confirm
the parts that are supposed to make up your
interceptor model
Excessive solids / grease
accumulation
• The Grease Interceptor is full/requires cleaning
• Food waste on pots, plates & utensils are not being
scraped into the garbage & is being flushed down the
sink. This food waste accumulates on the bottom of
the tank
• Grease interceptor has remained dormant for a
period of time
• Increase cleaning frequency
• Train staff as to importance of good kitchen
practices
• Install a solids interceptor in or upstream of
the interceptor. Use screens on floor drains
and sinks
• Contact a licensed service professional to
re-commission your interceptor
My indirect connection
leaks all over the floor
when I empty the sink(s)
• Incorrectly installed/located flow control device
• Move flow control device to a location upstream of the
indirect connection
The XL inlet baffle is not
working/is broken
• Damaged/broken parts
• For technical assistance email
mark your email - High priority
I can’t get the bolts to
thread back in.
• Bolt cross threaded
• Grit / debris in threaded insert
• Examine and clear and debris in threaded insert.
Use light lubricating oil as applicable.
• If thread is damaged replace insert.
Need Technical Support?
Canada
1-800-461-1771
Email: [email protected]
U.S.A.
1-888-461-5307
