EMBRON Hatteland HD 19T22, User Manual

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IND100077-14
Appendix
Return of goods:
(Applies not to warranty/normal service/repair of products)
Hatteland Technology referenced as “manufacturer” in this document.
Before returning goods, please contact your system supplier before sending anything directly to manufacturer. When
you return products after loan, test, evaluation or products subject for credit, you must ensure that all accessories
received from our warehouse are returned. This applies to cables, powermodules and additional equipment except
screws or similar, user manual, datasheets or other written paper documents. Furthermore, the product must not have
any minor / medium or severe scratches, chemical spills or similar on the backcover, front frame or glass.
This is required in order to credit the invoice 100%. Missing parts will not be subject for credit, and you will not get
total credit for returned product. You will either be charged separately, or the amount is withdrawn from the credit. If
you decide to ship the missing items later on, you will get 100% credit for that particular invoice or items received at
manufacturer incoming goods control. Please contact our Repair Centre if additional questions or review the following
links at bottom of page for more information online.
Return Of Goods Information
Make sure you surround the product with the following material (whenever possible):
Use the original packaging from manufacturer, firm foam material, bubble wrap, lots of PadPack paper
or foam chips/polyester wrapped in sealed plastic bags. Please make sure that the unit is protected
with a surrounding plastic bag to prevent dust accumulation around the unit.
If you do not have the original packaging or are uncertain as to how to secure the unit properly,
please consider seeking advice from nearby shipping or transportation offices, if in doubt!
Do not under any circumstances use loose foam chips, expanded polyester, clothes, cardboard with
sharp edges/spikes, too little or nothing to secure the unit inside the box. Do not use cardboard
boxes that are clearly too weak or not suitable for securing the unit properly during overseas shipment.
Handling and packing units for return/credit
To prevent damage during shipping and transportation, respect the guidelines below.
How to issue a Return merchandise authorization (RMA):
Hatteland Technology requires a pre-registered CDV number prior to sending goods for return. If you do not have an
pre-registered CDV number, please visit the links below on how to get one.
https://www.hattelandtechnology.com/rma-procedure
Once understood, proceed to registering RMA:
http://lcm.hatteland-display.com/CustomerRMA/CustomerRMA.aspx
Additional information:
https://www.hattelandtechnology.com/legal-documents