EFI E-46A, Installation And Service Manual

Page: 113 / 134

113 Installation and Service Guide: Color Controller E-46A
Troubleshooting
Conditions to verify Part and additional page references
When the problem occurs, verify the following:
•
Power cable is connected properly to the E-46A and to the power outlet.
•
The E-46A is powered on.
•
Rear fan is operating.
•
At least one LED on the network connector is lit.
•
All external cables required are present, in correct connectors,
well-seated.
•
Cables, cable connectors, and mating connectors appear undamaged.
External connectors, rear fan, and power button,
“Checking external connections” on page 111
and “Checking internal components” on
page 111.
When the problem occurs, collect logs by doing the following:
1 Log into the E-46A.
You can log into the E-46A with a monitor, keyboard, and mouse, or from
a client computer with Remote Desktop.
2 On a web browser, type the following URL:
http://10.10.100.2:8080/getlog
Note: You may need to either add the URL to your trusted sites list, or set the
URL to bypass proxy depending on your network security settings.
3 Save the log file to your local system.
Click File > Save As..., and save the log file as a .txt file.
4 Copy the following log files from the following location on the E-46A:
•
C:\Glance\GlanceUpdatesMonitor\daemon\glanceupdatesmonitorservic
e.out.log
•
C:\Glance\GlanceUpdatesMonitor\daemon\glanceupdatesmonitorservic
e.wrapper.log
You can send these log files to EFI technical support.
If the problem occurs at power up or reboot, verify that:
•
The Fiery QuickTouch is turned on and functional.
•
The system does not hang, and no error messages occur before the
systems reaches Idle.
•
After the system reaches Idle, the Fiery QuickTouch LCD touch screen has
functionality.
If the Fiery QuickTouch is not responding or does not power up after a
reboot, do one of the following:
•
Check the Fiery QuickTouch cable connections (see page 50 ).
•
Restart the E-46A (see page 42 ).
•
Reboot the E-46A (see page 42 ).
•
Shut down the E-46A, wait one minute, and then power on the E-46A by
pressing the power button on right side of Fiery QuickTouch (see
page 42 ).
•
Reset the Fiery QuickTouch: press the reset button on right side of Fiery
QuickTouch through the pinhole, and hold the button down for two
seconds (see
Figure 24 ).
Fiery QuickTouch, page 32 .