Page 135
Chapter 5
Reference
Troubleshooting Tables
Use these tables if you have problems using the system
before
calling the
Customer Service Center. Many problems arise from misunderstandings of how
the system works, especially when you are just becoming familiar with it. These
tables cover many problems, usually with a simple solution for each one. To
solve a particular problem, do the following:
1. Review the section in this
Guide
that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.
•
Read the
What’s Happening
column until you find the problem.
•
Read the information in the
Possible Reason
column.
•
Try each of the suggested solutions in the
What to Do
column.
3. Sometimes resetting the receiver can fix a minor problem. See
Resetting
Your Receiver
on 117.
4. For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see
www.dishnetwork.com
.
Note
:
Before calling the Customer Service Center, have ready the date of
purchase and either your customer account number, the receiver conditional
access number, or the receiver model number. Display the
Important System
Information
menu to find these numbers (See
Ordering Your Programming
on page 6). Also, write down any error messages that the receiver displays
on the television screen.
