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GREEN MOTION BUILDING INSTALLATION MANUAL
MN191028EN
January 2022 www.eaton.com
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Title
11. Troubleshooting
If the problem persists, contact your Eaton technical support representative using the email address
This section contains information and procedures for solving possible problems that may occur with the
Green Motion Building EV charger.
Possible problems
Solutions
The EV charger is unresponsive;
nothing happens when connecting it
to a vehicle.
Check that the EV charger is correctly connected to a power supply. The LED indicator should be solid green.
The EV charger LED indicator is
solid red.
There is an error or fault preventing a charging session to either start or resume.
Attempt to reinitiate the charging session by unplugging the charging cable from the vehicle and reinserting it.
If the problem persists, check any control messages displayed in the vehicle.
The EV charger LED indicator is
green, but the vehicle does
not charge.
Check that the charging cable connector is adequately plugged into the vehicle. When charging with a Type 2
connector, ensure that it is pushed in until an audible click is heard.
Some vehicles need to be locked before a charging session is allowed to start. Try locking the vehicle.
Visually inspect the condition of the cable used for charging, its connector and sockets, the vehicle socket as
well as the EV charger socket if using a Green Motion Building EV charger with a Type 2 socket. Stop usage
immediately if you see physical damage to any of these parts.
Check that the vehicle does not have scheduled/delayed charging set up. In such cases it will only charge at
certain hours of the day.
The charging cable connector will not
release from the vehicle or the
EV charger.
In most cases the charging cable must first be released/unlocked by the vehicle to prevent injuries, accidental
disconnection and misuse. Try unlocking the vehicle first. Alternatively, refer to the vehicle instruction manual.
The plug does not release.
Due to the weight of the 22 kW connector cable, it is possible that the latch on your vehicle will not release.
In this case, firmly hold the plug slightly upwards as you disconnect the plug from the vehicle.
Table 13 . Troubleshooting
