DSG Technology IM 2000, User Manual

Page: 6 / 102

Chapter 1 System Overview
1-3
Auto-Attendant Features
∎
Custom Automated Attendant Menu Up to 300 different Auto Attendant Menus
(AA Menus) can be designed and used to handle calls differently per different
time of day, day of week, and line of the system.
∎
Operator & Extension Groups Extensions can be grouped together to form a team of
operators, a department, or for other purposes. Different operator teams can be
selected for Business Hours, Break Hours, After Hours, and Closed Days.
∎
Call Distribution Calls can be distributed among group members in linear, circular,
or ACD fashion.
∎
Automatic Call Forward & Do-Not-Disturb These are convenient call answering
options that can be individually set for each extension.
∎
Conference Call If supported by your PBX, IM1200 can transfer calls to an
external phone number when the called party is not at his/her extension.
Voice Messaging Features
∎
Unified Messaging System Your voice message can be delivered to your e-mail
address as a Wave file attachment. The messages can be categorized as new or old
message after its delivery.
∎
Virtual and Multi-Tenant Mailboxes Aside from Real mailboxes, IM1200 provides
Virtual and Multi-Tenant mailboxes for messaging-only or extension sharing
applications.
∎
Personal Distribution Lists
Each mailbox can define up to 9 personal message
distribution lists. Messages can be sent to multiple recipients with a simple selection
of a list.
∎
Automatic Message Forward Lets you forward all messages to a co-worker’s
mailbox or a distribution list when you are away. Messages can be easily shared this
way without any of them being overlooked.
∎
Versatile Message Notification You can receive notification of incoming messages
via extension, message lamp, pager, regular phone, mobile phone, and E-mail. You
can also schedule the time you want the notification to be in effect, retry interval, and
retry count.
∎
Urgent and Private Message Tags Messages can be marked with different tags to
indicate the nature of the messages. The playback of the messages can also be
prioritized based on the tag.
∎
Message Play Control
A comprehensive set of commands including Replay, Save,
Delete, Time Stamp, Forward, Skip, Rewind, Fast Forward, and Volume Adjustment,
offers the user a convenient and efficient way of playing back messages.