DSG Technology IM 2000, User Manual

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Chapter 6 Voice Messaging
6-7
Figure 6-6
5. Edit the following Mailbox Settings:
Mailbox Password The Mailbox Password is the single keyword needed for the box
owner to retrieve and manage his/her voice mail over the phone. It can be made up of
numbers up to 8 digits. When the Mailbox Password is forgotten, other than viewing
and editing it from VMS, the administrator can reset it to “1234” by pressing the FCN
button while powering up the system—however, such process will also reset other
system parameters to default.
Mailbox Type There are three different Mailboxes Types:
∎
Real Real Mailboxes are regular mailboxes with extensions. If the
extension is not available to answer the call, with the right setting, the call
will be directed to the mailbox for the caller to leave a message.
∎
Virtual A Virtual Mailbox does not have a real extension associated with it and
cannot answer the calls. However, the Virtual Mailbox number still needs to be
within an existing Extension Block to be valid. Virtual mailboxes are usually
created for people who need voice messaging only.
∎
Multi-Tenant A Multi-Tenant Mailbox shares an extension with other Multi-
Tenant Mailboxes. When a caller dials the Multi-Tenant Mailbox number,
IM1200 will transfer the call to the extension specified in the Multi-Tenant
Extension field. If that extension is not available, it will send the call to the
Multi-Tenant Mailbox. Thus, several Multi-Tenant Mailbox owners can share
the same extension yet each has his/her own mailbox for messaging. A multi-
tenant mailbox needs to fall in an existing Extension Block. A multi-tenant