DSG Technology IM 2000, User Manual

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Chapter 5 Auto Attendant
5-4
Note: Operator/Extension Groups are public. IM1200 also provides a Personal Distribution List
for personal applications. (For Distribution List, see page 6-8)
Figure 5-3
To Create Operator/Extension Groups
1. Choose Auto Attendant > Operator/Extension Groups.
2. Click the Edit tab. An Operator/Extension Group dialog box opens.
3. Specify the following information for the group:
Extension Code Assign an Extension Code that the callers can dial to reach the
Operator/Extension Group. When no Extension Code is entered, the group cannot be
reached by the AA-Menus or other commands. Treat this code as a real extension
number for the group.
Note: Do not use an Extension Code that is the same as one already used for an “ordinary”
extension. In that case, the group will have higher call transfer priority over the
“ordinary” extension.
Description Description is an optional field for the administrator’s own reference.
Fill in helpful information about the group, for example, “Sales Department”, or
“Business Hours Operators”