DSG Technology IM 2000, User Manual

Page: 36 / 102

Chapter 5 Auto Attendant
5-8
∎
AA-Menu in 1
st
/2
nd
/3
rd
/4
th
Language The call will be transfer to the target AA-
Menu in language specified.
∎
Lead to Extension Number The call will be transferred to the desired extension
by pressing the assigned DTMF digit followed by the desired extension
number. For example, if digit “5” is set for such action, and the caller wishes to
reach extension "31", he/she should press "531" to reach that extension. This is
useful in the case when the first digit of the desired extension has been used for
other AA menu action.
∎
Transfer to Extension The assigned DTMF digit is the first digit of an
extension. For example, if the action is set on "1", and the caller wishes to reach
extension "100", he/she should press "100" to reach that extension.
∎
Direct Transfer to Extension The call will be transferred to the target extension
directly. For example, if the action is set on "6" with the target set to "100", the
caller can press "1" to reach extension 100 right away.
∎
Transfer to Mailbox The assigned DTMF digit is the first digit of the mailbox
the call will be transferred to. For example, if the action is set on "2", the caller
can dial "200" to leave a message directly at mailbox 200.
∎
Direct Transfer to Mailbox The caller can leave a message directly at the target
mailbox. For example, if the action is set on "7" with the target set to "200", the
caller will be taken directly to mailbox 200 by pressing "7".
∎
Operator
The caller will be transferred to the Operator.
∎
Name Directory IM1200 will ask the caller to enter the first few letters of the
last/first name of the person they want to reach.
∎
Hang Up The call will be disconnected.
∎
Hang Up with Announcement The call will be disconnected after a
disconnect announcement is made.
∎
Access Mailboxes IM1200 will ask the caller for the mailbox number and the
password.
∎
System Programming Mode This allows the caller to enter System
Programming Mode where touch tone programming and announcement
recording can be done.
4. Click Update or Update & Copy for every AA-Menu created or edited. If you click
Update & Copy you will be asked to enter the destination AA Menu number you
want to copy the current AA Menu to. Select the destination AA Menu number and
then click
OK
.
5. Click OK or Apply once you are done with all the modification of all the AA-Menus.
Recording AA-Menu Greetings
Each AA-Menu has an associated greeting that should be recorded to announce the greeting
and options it wants the callers to hear. If an AA-Menu does not have a greeting recorded, a
system default greeting will be played instead.
To Record a Greeting for an AA-Menu:
1. Call into IM1200 and enter the System Programming Mode. (For System
Programming Mode, see Chapter 9)
2. Enter the Recording Password. The recording password will allow the caller to only
enter the recording functions of IM1200. Because the recording is usually done by a