DSG Technology IM 2000, User Manual

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Chapter 5 Auto Attendant
5-5
Hunting Method You can determine how calls should be distributed among the
group with the following Hunting Methods:
∎
Linear IM1200 will always transfer the call to the first member of the group. If
the extension is not available, IM1200 will transfer the call to the next member
in the group.
∎
Circular IM1200 will transfer the first call to the first member of the group and
the second call to the next member down the list. IM1200 will keep track of
which member should be the target for the next incoming call.
∎
ACD IM1200 will track the number of calls successfully transferred to each
member of the group. The member with least number of calls answered will be
the target for the next incoming call transfer.
4. Use mouse to select and highlight the extensions in the Available Extensions box and
click the Select tab to move them to the Members box. Reverse the process and click
the Remove tab if you want to remove some extensions from the group. Click and
hold and move an extension within the Members box to alter the order of the
members in the member list. The order in which the members appear in the Members
box will be used by the Hunting Method to decide the call transfer order among the
members.
5. Click Update for every group created or edited.
6. Click OK or Apply once you are done with all the modification of all groups.
To Define Operators for Individual Channels
1. Select the channel you want to specify Operators for in the Channel ID box.
2. Enter the extension number or the Extension Code of the Extension Group you want
to use as the Operator(s) for Business Hours , Break Hours , After Hours , Closed
Days , and Holidays .
3. Click Update for every group created or edited.
4. Click OK or Apply once you are done with all the modification of all channels.
Setting Up Voice Channel Parameters
IM1200 has 4 Voice Channels (Upgradeable to 8 channels), and each channel can be
programmed independently.