DSG Technology IM 2000, User Manual

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Chapter 1 System Overview
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New Generation Voice Mail
InterMail IM1200 is a new generation voice mail system that combines the Internet with
voice processing technologies to provide a robust, dynamic, and user friendly voice
messaging system that meets your office communication needs today. Designed with small-
and-medium size business customers in mind, its features and functionality nonetheless
rival those used by Fortune 500’s.
System Features
∎
Easy PBX Integration Integrating with PBX has never been easier. Simply pick the
PBX from the PBX list and then select the call transfer method. The call transfer
methods include Supervised, Non-Supervised, Semi-Supervised, and Call Pickup.
∎
Built in VoIP Gateway
Saves money by routing calls over the Internet through the
built in VoIP gateway. A user definable dialing plan can link remote offices with
virtual extensions.
∎
Network Based Voicemail Management Software (VMS) Gives you an easy
graphical user interface to maintain the system via local and wide area network. With
the ubiquity of Internet, you can have full control of the system from wherever the
network is available.
∎
System Report Offers the system administrator easy overview of call statistics,
mailbox usage, system status and performance.
∎
Incoherent Configuration Report Keeps track of all system configurations that are
incoherent to other settings. This is very useful when the administrator is trouble
shooting the system configuration.
∎
Live System Monitoring
All system activities can be monitored through the network
using the VMS utility program. The DTMF inputs and outputs at each voice channel
can be captured by a built-in line monitor (digit grabber).
∎
Voice-Guided System Configuration IM1200 allows you to do the system setup and
configuration changes using a simple touch-tone phone instead of running a PC. It
makes the process easy by providing comprehensive voice prompts that guide you
through every step of the way.
∎
System Configuration Backup The system parameters and mailbox configurations
can be backed up to the system administrator’s local hard drive. This enables you to
keep records of various installations and expedite disaster recovery process.
∎
Dedicated Hardware and Software IM1200’s integrated, all-in-one, non-PC based
architecture makes it a stable, secure, and reliable product.
∎
Multilingual System Announcement
Users and callers can select the language they
prefer to hear in the system greetings and announcements.
∎
Name Directory Gives the caller a quick and easy way to locate the person they are
trying to reach by entering their first or last name.
∎
Holiday Greetings The administrator can set up a holiday calendar containing single
or a range of dates each capable of holding its own holiday greeting.