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Wiser system

Getting to know the Wiser system

Smart heating for your home

Wiser is designed to be simple to install and simple to use from

Wiser Heat app

to thermostat.

The Wiser Heating System (heating system or simply “system”) can be personalised to suit your

home and requirements to maximise comfort and energy savings.
Start with a Wiser Room Thermostat (room thermostat) and then build your system by adding Wiser

Radiator Thermostats (radiator thermostats) and Wiser Plugs (smart plugs) to individual rooms.
Three Wiser kits designed to get you started:
•  Wiser Thermostat Kit 1 – for combi boilers
•  Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
•  Wiser Thermostat Kit 3 – for large properties with dual heating circuits
Choose one of two kits which include two radiator thermostats if you want to control the heating in

each room individually:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder

Top features

• Easy to install
• Wireless room thermostat can be

positioned anywhere in the room

•  Up to 16 heating zones with hot water
•  Auto Mode / Manual Mode / Away Mode
•  Daily schedules with ‘copy day’ function
•  Eight ON/OFF periods per day
•  Quick boost function
•  Automatic frost protection
•  OpenTherm

®

Technology

• Automatic software upgrades

User guide

This guide provides an overview of the

Wiser system, guides you through the set-up

process and offers information about Wiser

products.

Installation guide

To ensure correct and safe installation,

always refer to the installation guide.

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Summary of Contents for Wiser

Page 1: ...The easier smarter heating system Multi zone heating made easy User guide Set up and control ...

Page 2: ... Wiser Thermostat Kit 3 for large properties with dual heating circuits Choose one of two kits which include two radiator thermostats if you want to control the heating in each room individually Multi zone Kit 1 for combi boilers Multi zone Kit 2 for conventional boilers with a separate hot water cylinder Top features Easy to install Wireless room thermostat can be positioned anywhere in the room ...

Page 3: ...ected to the Heat HubR add heating devices to the heating system and define the rooms in which they are or will be located If you are a professional installer upon completing this step you can hand over the system to your customer for the last step connection to the Internet Have a look at Join devices to the Heat Hub page 9 Connect it all to the Internet Once all the heating devices have been joi...

Page 4: ...temperature 21 Controlling hot water 22 Boost hot water 23 Two ways to access the schedule 24 How to edit the schedules 25 How to add new rooms and devices 26 What can I do in settings 27 Room Details 28 Device Details 29 Wiser Room Thermostat 30 Operate 32 Getting to know the room thermostat 31 Set a room temperature 32 Replace the batteries 33 Wake up the Room thermostat 33 Reset the Room thermo...

Page 5: ...co Mode cont 45 Comfort Mode 46 Comfort Mode cont 47 Moving the room thermostat 48 How to change the Wi Fi network 48 How to connect OpenTherm 49 How to identify devices Removing devices and factory reset 50 LED behaviour radiator thermostat 51 LED behaviour radiator thermostat 52 LED behaviour of the Heat HubR 53 Amazon Alexa 54 Google Assistant 55 IFTTT 56 Cyber Security and Customer Service 57 ...

Page 6: ...6 57 Set up a system Please Note Screens shown in this guide may vary from those displayed in different Wiser Heat app versions ...

Page 7: ... new system Start by connecting your mobile device with the Heat HubR Open the Wiser Heat app Tap Set up Create Account Wiser Heat app The Wiser Heat app guides you through the whole set up process This guide can also provide information about specific steps System requirements The Wiser Heat app is available for Apple iOS and Android mobile devices Due to the large number of mobile devices availa...

Page 8: ...ting mode If you are still setting up your system when this happens go through the set up steps again You can activate the Heat HubR Set up Mode at any time Do you need to change your Wi Fi network Do you have a new broadband provider Have a look here How to change the Wi Fi network page 46 Navigate to the Wi Fi settings In most cases you will find the Wi Fi settings as a sub menu in the settings ...

Page 9: ...he following instructions show you how to join devices to the Heat HubR in order to set up your heating system Do this by adding room thermostats and radiator thermostats assigning them to rooms and adding smart plugs To start joining from the screen below tap Continue or Next Have a look at Add a room thermostat page 10 and follow the on screen instructions Add a radiator thermostat page 11 and f...

Page 10: ...he provided desk stand Follow the messages on the room thermostat s display to join the network Press O to initiate the connection No network found The Heat HubR has timed out If the Heat HubR Set up Mode has timed out the Setup LED shows a solid green repeat the set up step No network found The Heat HubR is still in Set up Mode If the Heat HubR is still in Set up Mode the Setup LED is flashing gr...

Page 11: ...hermostat will automatically calibrate the radiator valve after 5 minutes Calibration takes only a few seconds Valve adapter The two included valve adapters work with the vast majority of radiator valves If however neither work with your radiator valves consult the Valve Adapter Guide on the Drayton website After reviewing this guide if you still need assistance please contact Customer Services at...

Page 12: ...Press and hold the ON OFF button for two seconds until the LED flashes blue When prompted by the Wiser Heat app enter a descriptive name for the smart plug such as Table lamp Join devices to the Heat HubR Set up a system No network found The Heat HubR has timed out If the Heat HubR Set up Mode has timed out the Setup LED shows a solid green repeat the set up step No network found The Heat HubR is ...

Page 13: ...it is necessary to know if the heating system is gas oil or electric If you are uncertain keep the default settings You can change this parameter later in Settings Select a channel of a three channel Heat HubR If you are using a Heat HubR Three Channel you must assign the room thermostats to the appropriate channels Channel one and three are used for the heating circuits Channel two is used for th...

Page 14: ...le remote control from your mobile device Select your home Wi Fi network and enter the password Tap Join If your Wi Fi network is not displayed Tap Can t see your network Type your network related information on the displayed screen Tap Join Change the home Wi Fi If you change broadband providers you can switch to another Wi Fi network at any time When the Wiser system detects an existing connecti...

Page 15: ...ail address you have provided Follow the request to confirm your email address by clicking on the link You will now be able to control your heating system and hot water from any location Enter your home details Enter your residential address so the Eco Mode feature can work properly No verification email received Check your spam folder You may have entered your email address incorrectly In this ca...

Page 16: ...16 57 Control your heating I need to know how to ...

Page 17: ...me only manual changes will be accepted and the schedule will be ignored You can return to Auto Mode at any time Away Mode When active all rooms fall back to the Away temperature default 16 C If you have a two or three channel Heat HubR the hot water will be turned OFF Away Mode overrides Auto and Manual Modes however it is still possible to manually change the set point temperature and boost indi...

Page 18: ...ms that have set point temperatures higher than the Away mode temperature will be affected For example if a given room is set to 5 C Away Mode will not force it to the Away temperature While Away Mode overrides Boost Auto and Manual Mode it is still possible to manually change the set point temperature and boost individual rooms after activating Away Mode It is also possible to boost or manually t...

Page 19: ...ure Room Area to control Swipe to the left right to switch between rooms Tap to open the schedule or to toggle between Auto and Manual Mode If the room temperature is lower than the desired set point temperature the heating is ON Go to Home screen Depending on the room temperature and the heating status the circle line will change its colour Heating Auto Mode Heating Manual Mode Meaning of the col...

Page 20: ...chedule Switch to Manual Mode Auto Edit Edit your schedule Switch to Auto Mode Man Edit What will happen if your system is in Away Mode The new set point will continue to be active until Away Mode is deactivated Afterwards it goes back to its Auto or Manual status depending on which one was active when Away Mode was activated Slide to the left right to manually increase decrease the current set po...

Page 21: ... and choose the time From your radiator Thermostat By boosting you can increase or decrease the temperature The boost time is always 1 hour Overview of boosts Temperature Time Wiser Heat app 2 C Selectable Room Thermostat 2 C Selectable Radiator Thermostat 2 C Fixed 1 hour Select the room in which you want to set a new room temperature Tap to open the boost menu With the boost feature you can temp...

Page 22: ...ctive until the next time the slider is used What will happen if your system is in The Hot Water screen is only visible if you use either the two channel Heat HubR or the three channel Heat HubR Select screen for Hot Water Away Mode The set status will continue to be active until Away Mode is deactivated Afterwards it goes back to Auto or Manual status depending on which one was active when Away M...

Page 23: ...emporarily switch ON hot water outside of scheduled events Tap to choose the boost duration You can select either 30 minutes 1 hour 2 hours or 3 hours Boost can be stopped at any time by tapping the time icon again Boost OFF Boost OFF Boost ON Select screen for Hot Water ...

Page 24: ...24 57 Control your heating Operate Two ways to access the schedule Tap Scheduler Tap Schedules Tap Edit Tap Settings Tap on a room Man Edit Select the room ...

Page 25: ...eek you can set the schedule for the room for the whole day then use the Copy function to copy the schedule to each day you select for this room Alternatively a different schedule can be defined for each day Set an event An event is a set change to the room temperature for a specified amount of time An event consists of a start time and the desired temperature One day can have up to eight events S...

Page 26: ... cog wheel icon Tap Rooms Tap located in the top right corner of the Rooms screen Follow the on screen instructions How to add a new device From the Home screen Select the Settings cog wheel icon Tap Devices Tap located in the top right corner of the Devices screen Follow the on screen instructions ...

Page 27: ...the set point temperature is reached by the time the heating is scheduled to come on Comfort Mode Page 46 Frost protection If the set point is set to OFF the heating system will automatically regulate the room temperature to 4 C if required Valve protection To prevent valve sticking every 14 days from the point of installation the radiator thermostat will fully open and then fully close at 11 a m ...

Page 28: ...ion is done on a per room basis An open window event is indicated on the room screens in the app by an open window icon with the set point temperature set to Off as well as the call for heat flame being suppressed The feature can be deactivated for a specific room such as when drying clothes or if a room is exceptionally draughty or because of a personal preference Room Details Tapping on one of t...

Page 29: ...e device thermostat from the room you can see it under unallocated on the Devices screen Remove from system Tap this icon to remove a thermostat from the system Firmware This screen allows you to view the current firmware version running on the device is visible right below the device image The last non zero digits of the firmware are required when calling customer service Device Details The Devic...

Page 30: ...30 57 Wiser Room Thermostat I need to know how to ...

Page 31: ...y 0 5 C The thermostat display goes into Sleep Mode after 15 seconds of inactivity to preserve battery life Touch any of the three buttons to wake it Decrease your set point temperature by 0 5 C Boost your temperature by 2 C The thermostat is requesting heat If no flame is visible the thermostat is currently not calling for heat LED Flashes red when batteries are low or when there is no signal to ...

Page 32: ... and choose the duration of the boost From your radiator Thermostat By boosting you can increase or decrease your temperature the time is always 1 hour Overview of boosts Temperature Time Wiser Heat app 2 C Selectable Room Thermostat 2 C Selectable Radiator Thermostat 2 C Fixed 1 hour Set a room temperature Temporarily boost set point temperature by 2 C In Auto Mode the boost stays valid until the...

Page 33: ...teries with 2 x 1 5V IEC LR6 AA alkaline cells Ensure the batteries and ends are correctly orientated The polarity is indicated on the device s terminals Batteries should be disposed of according to statutory regulations They must be recycled properly to protect the environment and reduce the waste of precious resources Wake up the Room Thermostat If there has been no interaction for 15 seconds th...

Page 34: ...34 57 Wiser Heat HubR Heat HubR One Channel Heat HubR Two Channel Heat HubR Three Channel I need to know how to ...

Page 35: ...roperties with dual heating circuits Reset the Heat HubR Have a look at Removing devices and factory reset page 49 Set up button Within the initial installation of the system enter set up Mode and activate the temporary Wi Fi network Hot water override button To turn ON the Hot Water for 1 hour press and hold the button for 3 s To turn OFF the override press the Hot Water button again Heating over...

Page 36: ...36 57 Wiser Radiator Thermostat I need to know how to ...

Page 37: ...e temperature from the radiator thermostat by twisting the cap Cap Display with 3 LEDs Twist the cap In the direction to increase the temperature The red LED will light up for 5 seconds In the direction to lower the temperature The blue LED will light up for 5 seconds When the cap is twisted the set point temperature is increased decreased by 2 C from the current room temperature The boost is acti...

Page 38: ...ent and reduce the waste of precious resources Reset the Radiator Thermostat Have a look at Removing devices and factory reset page 49 Install a valve adapter There are various types of radiator valve bodies and each radiator thermostat is provided with two valve adapters M30x1 5mm and Danfoss RA M30x1 5 mm ring nut and valve adapter Danfoss RA valve adapter Valve adapter The two included valve ad...

Page 39: ...39 57 Wiser Plug I need to know how to ...

Page 40: ...chedule is accessible via the Settings screen at the top the Wiser Heat app Home screen or by tapping on the clock icon of a smart plug visible in the smart plug pull up menu on the Home screen Have a look at Scheduling the smart plug page 41 IFTTT Each individual smart plug can be used in applets created with the IFTTT service In this case another device service app is used as the trigger of the ...

Page 41: ... to OFF The clock icon is green which indicates that the Bedside lamp is in Auto Mode i e it is following a schedule and that despite the toggle being set to OFF the schedule is being respected It will stay OFF until the next scheduled event The Night light shown left shows a clock icon with a small x on its face and the toggle set to ON The clock icon with the small x is green which indicates tha...

Page 42: ...tor valves TRVs in this room should be turned in accordance with step 3 below 2 Install the two radiator thermostats in rooms less often occupied The heating schedule in these rooms can be set around the times these rooms are occupied so that they are only heated when needed 3 Adjust all remaining mechanical TRVs in your home according to room use Position 4 approx 24 C for a bathroom Position 3 a...

Page 43: ...ensure the room thermostat is used as the main controller of the home with the longest heating time intervals running If you have two radiator thermostats in a home with eight radiators you may want to time the heating of these rooms during shorter intervals when the room thermostat is already calling for heat Adding more radiator thermostats allows to control all rooms independently to ensure max...

Page 44: ... Mode activated When Eco Mode is activated Wiser establishes how well your home retains heat in relation to the current and predicted outdoor temperatures Based on this the system switches to the next scheduled set point temperature before 10 pm without any noticeable loss of comfort The period between the time that Eco Mode switches the set point and 10 pm represents the eco period and savings oc...

Page 45: ...45 57 More on Installation Eco Mode continued When a room is in an Eco period an ECO icon will appear in the Room view of the app The ECO icon will also be visible on the room thermostat ...

Page 46: ...the scheduled start time B Comfort Mode activated With Comfort Mode activated a room will start to heat up to 3 hours ahead of a scheduled temperature change The specific time needed to pre heat the room is calculated by Wiser and may vary Note Comfort Mode as a feature applies to all rooms and cannot be activated for individual rooms If you have scheduled certain heating intervals to start reques...

Page 47: ...splay of the room thermostat During a Comfort period the app and room thermostat will display the upcoming set temperature that Wiser is controlling the heating to For example if the schedule calls for 16 C overnight and then 21 C from 6am the app and room thermostat will display the encircled C and 21 C as the set temperature during the Comfort period More on Installation ...

Page 48: ... than those originally assigned to will cause conflicts as each heating device follows its own schedule How to change the Wi Fi network If you need to change the Wi Fi network follow the steps below Launch the Wiser Heat app If you are logged in make sure to log off first After logging off tap the back button on the login screen of the Wiser Heat app to go to the start screen Tap Set up Create Acc...

Page 49: ...r of the Heat HubR 3 Set the OpenTherm cables into the OpenTherm module Cables can be wired any way 4 Replace the OpenTherm module into the Heat HubR 5 Mount the Heat HubR on the backplate The Heat HubR must be configured to use OpenTherm This can be done during set up in the Wiser Heat app Re wiring to OpenTherm from standard installation Any motorised valves must be disconnected and set to open ...

Page 50: ...Heat HubR is replaced To remove the device binding to a heating system allowing it to be joined to another system do the following Room thermostat Remove the batteries and re insert them When the Wiser Thermostat splash screen is displayed press and hold the and buttons for 20 seconds until Join a network is displayed Radiator thermostat Twist and hold the cap of the radiator thermostat in the dir...

Page 51: ...serting batteries OR Twist and hold the cap in direction for 8 seconds for changing batteries Solid until the valve is open Ready to install on the valve The radiator thermostat is ready to install when the valve is fully open see above Red and Blue flash for up to 5 minutes Orange solid not joined Green solid joined Closing the valve Twist and hold the cap in the direction for 2 seconds Solid unt...

Page 52: ...mal use State User Interaction LED Plug into wall socket when not joined to the Heat HubR 1 red flash followed by 3 purple red flashes followed by 3 blue flashes Plug into wall socket when joined to the Heat HubR Red flash followed by solid purple for 1 second followed by solid blue for 1 second Socket ON Press ON OFF button Solid blue Socket OFF Press ON OFF button Off Join smart plug to the Heat...

Page 53: ...om the internet for a number of seconds to upgrade the firmware Wiser Cloud connection lost The Heat HubR is currently unable to contact the Wiser Cloud service You will still be able to use the Wiser Heat app at home when connected to the same Wi Fi network as your Heat HubR Heating and hot water State Button Press LED Description Normal Indicates the respective heating or hot water relay is curr...

Page 54: ...t only for one hour or until the next scheduled setpoint change if that change is to occur in under an hour After that it goes back to its original setting and you must tell Alexa to do it again If you turned the hot water ON in the Wiser Heat app and then tell Alexa to turn it off it stays OFF only for one hour and then goes back ON For long term or permanent changes you can change the schedule i...

Page 55: ...s are valid for one hour or until the next scheduled event The user cannot change this action This also applies for boosts initiated from the radiator thermostat The reason for not implementing permanent changes to Wiser temperature and hot water settings is that a voice command can easily be forgotten resulting in the heating accidentally being left ON for long periods of time such as when users ...

Page 56: ...ently focused around Away Mode as an end action This can be activated by a variety of triggers such as geofencing Explore the full range of Applets Geofencing options 1 If there is just one mobile device person in the household then the Google location feature within the IFTTT app can be used for geofencing i e when the mobile device leaves the house then Away Mode can be activated by IFTTT 2 When...

Page 57: ... home products app and cloud services use the same encryption technology as banks to protect end user data The Wiser Heat app and all software are continually updated to stay ahead of any potential threats to security Disclaimer for Amazon Alexa When you connect devices and services to Alexa anyone speaking to Alexa can operate those products Follow these recommendations when using connected devic...

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