Domo Sapphire RXD3, Setup Manual, Page: 39 / 43

Revision: 1.0 Sapphire-RXD3 Setup Guide
Copyright © 2022 Domo Tactical Communications (DTC) Limited. All rights reserved.
Commercial in Confidence
Page 8-34
8. Appendix B – After Sales Support
8.1 Documentation and Software
It is DTC’s practise to make the majority of our latest user guides and software available to customers
online, by using our WatchDox facility. To access this site, please contact your Account Manager or
send a request to uk.technical.support@domotactical.com .
You will be sent a link where you can log in and create your own password followed by a confirmation
email. Once you have done this, you can then log in to your account.
8.2 Contact Technical Support
The Technical Support team can be accessed by one of the following:
 Phone : +44 1489 884 550. Monday to Friday 0900-1730 (UK time)

Email : support@domobroadcast.com (no restricted content)
8.3 Using the DTC RMA Service
8.3.1 Contact DTC
If there is a problem and our technical support team have been unable to resolve the issue, email
dtc.rma@domotactical.com (US) or solent.customerhub@domotactical.com (UK/ROW) to request a
Return Material Authorisation (RMA) form.
Note : Alternatively, use the online form at https://www.domotactical.com/support/ .
8.3.2 Complete and Return the RMA Form
Complete the RMA form with the following information and return to the customer hub:

Name
 Address
 Unit serial number

Date of purchase or the original invoice number
 Date of failure
 A detailed description of the problems you have encountered

A list of the hardware/software configuration if applicable
When the hub receives the completed form, an RMA number and shipping instructions will be sent.
8.3.3 Pack the Device
Note : Before packing, remove all personal non-DTC kit or media from the device.
Use the original shipping container and packing materials, if possible.
If the original packing materials are not available, wrap the equipment with soft material (e.g., PU/PE
form) then put the wrapped equipment into a hard cardboard shipping box.
8.3.4 Put the RMA Number on the Box
Clearly mark the outside of the shipping box with the RMA number. If an RMA number is not present
on the shipping box, receiving will be unable to identify it and it might be returned.