Dish Network Platinum DishPVR 501, User Manual

Page: 134 / 148

Appendix B
Page 128
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR
IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY
TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF
THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR
THIS
WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED
PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED
IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS
WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY
AN UNAUTHORIZED PERSON.
If You Need Assistance
1. Call the Customer Service Center at 1-800-333-3474. Have the date of
purchase and either your customer account number, the receiver conditional
access number, or the receiver model number ready. Display the
Important
System Information
menu to find these numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be
directed to call a Return Authorization representative.
Before shipping any
equipment, you must talk to a Return Authorization representative and must
obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment.
Whether under warranty or not, you will be responsible for the cost of shipping
back the defective equipment. For faster service, see the
Advance Exchange
Program
below.
5. Returned equipment must be packaged properly, using either the original
shipping materials or the packaging in which the replacement equipment is
shipped. Include a copy of the Bill of Sale.
Any items returned without a copy
of the Proof of Purchase will be considered out of warranty. Follow the
instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the
shipping box that you use to return the equipment.
To avoid confusion and
misunderstandings, shipments without an RA number clearly visible on the
outside of the box will be returned to you at your expense
.
7. If you return the receiver, you must return the Smart Card with the receiver. If
you do not return the Smart Card with the receiver, a fee will be assessed
against your account.