Dish Network Platinum DishPVR 501, User Manual

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Page 111
Use the Troubleshooting Tables
M
ENUS
What’s
Happening
What’s Wrong What You Can Do
You’re using a
menu, and it
suddenly closes. The receiver “times out,” and closes any
menu after several minutes with no
action. This throws away any changes
you make, but the receiver is still okay. Start over again.
A menu option
is “grayed out,”
and you can’t
select it. The option is for a feature that may come
with a future software upgrade. Ignore the option.
In the
Program
Guide , a channel
has a red
background.
• Maybe you haven’t bought the
channel. You
must buy a channel
before you can tune the receiver to it.
• Maybe you’ve exceeded your event
limit.
• Maybe there’s a problem with the
channel’s broadcast.
• To buy a channel, call the Customer Service Center
at 1-800-333-DISH (3474).
• Review your pay per view purchases to check your event limit. If you’ve
exceeded the limit, call the Customer Service Center.
• Try to tune to the channel later.
The Program
Guide doesn’t
show a picture in
the upper right-
hand corner.
• Maybe you haven’t set up the
Program Guide to show the last
channel you watched in the upper
right-hand corner.
• Maybe you just opened the Program
Guide , or just changed the channel.
• Set up the Program Guide to show the last channel you watched in the
upper right-hand corner.
• When you first open the Program Guide or when you change the
channel, there may be a brief delay before a picture shows up.
You try to display
future programs
in the
Program
Guide or
Browse
Banner
, but find
you can’t.
The Program Guide and Browse
Banner can display programs that’ll
come on for some time into the future,
but not forever.
Check the Program Guide again later. By then, it may show programs
for the time and date you want.
You try to display
programs that
have ended in the
Program Guide
or Browse
Banner , but find
you can’t.
The Program Guide and Browse
Banner can display only programs that
haven’t yet ended. These features can’t
display a time before now.
Call the program providers for details on past programs.
When you use the
Program Guide
or Browse
Banner , some
channels seem to
be missing.
• Maybe you applied a Favorite List
that’s not the
All Chan list.
• Maybe you hid adult channels and
locked the receiver.
• If your setup includes a multi-dish
switch, maybe you need to do the
Check Switch procedure.
• You can change the applied Favorite List while you use the Program
Guide - just press the remote control Guide button. You can choose
another custom Favorite List, the All Chan list (it includes all the
channels), or the All Sub list (it includes all the channels you’ve
bought).
• Unlock the receiver to let the Program Guide show adult channels.
• Do the Check Switch procedure (see the installation instructions for
what to do).