DirecTV D10 User Manual Download Page 71

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Chapter 5 -

Help & Troubleshooting

Chapt

Many problems can be corrected by performing a simple reset of the

DIRECTV

Receiver. If you experience frozen audio or video, a blank screen,

or the system won’t respond to front panel button or remote button presses

try one of these:

Press the red RESET button. Depending on your model of receiver, this will be

either behind the access door on your receiver’s front panel, or on the right side.

Wait for program guide information to be acquired.

If the problems persist, try unplugging the power cord of the DIRECTV

Receiver

for 15 seconds, then plug it in again.

If the above two items don’t work, try reauthorizing your receiver. On a

computer, go to directv.com/reauthorize and follow the onscreen instructions.

You will need to be logged into your account on directv.com to complete this

process.

Running the System Test (later in this section) can also help you diagnose and

solve many common problems.

Reset Button

(Your equipment may not look exactly like the model illustrated.)

Reset Button

HD & SD Receivers

HD Receiver (model H25)

Troubleshooting Tips

Reset / Reauthorize Your Receiver

Troubleshooting Tips

Summary of Contents for D10

Page 1: ...USER GUIDE NON DVR RECEIVERS NON DVR RECEIVERS USER GUIDE DIRECTV HD RECEIVER DIRECTV STANDARD RECEIVER DIRECTV HD RECEIVER DIRECTV STANDARD RECEIVER ...

Page 2: ...rgy and helping our environment However ENERGY STAR labeled HD DVR set top boxes qualify for ENERGY STAR only when configured with the DIRECTV Whole Home DVR service All other ENERGY STAR labeled set top boxes when used in conjunction with a DIRECTV subscription meet ENERGY STAR criteria without requiring the consumer to take any additional steps ...

Page 3: ...3 ...

Page 4: ...4 DIRECTV NON DVR USER GUIDE ...

Page 5: ...er guide was designed to accommodate several models your receiver and its user interface may vary slightly from what is shown here Getting Connected If a professional installed your DIRECTV Receiver you are ready to start watching TV If your receiver was not professionally installed or you just added a surround sound system or other equipment please see Chapter 4 Settings You must subscribe to HD ...

Page 6: ...s 27 Search for Shows 30 Search by Title 30 Search by Person 31 Search by Channel 31 Search by Keyword 32 Recent Searches 32 CHAPTER 2 CHANNELS PROGRAM INFO Menu 28 Safety Care 10 Product Information 9 Welcome to the DIRECTV Family 5 Mini Guide 22 Filtering the Guide 22 Guide Options 23 CHAPTER 1 YOUR REMOTE CONTROL Channel Banner 24 TABLE OF CONTENTS TABLE OF CONTENTS Your Remote Control 14 Turni...

Page 7: ...ontrols 33 CHAPTER4 SETTINGS CHAPTER3 EXTRAS Setup and Activation 52 Guided Setup 52 Activate Your DIRECTV Service 52 Connections 53 Your Phone Connection 53 Your Internet Connection 53 Connections for Auxiliary Equipment 54 System Setup 59 CHAPTER 5 HELP TROUBLESHOOTING Troubleshooting Tips 71 Reset Reauthorize Your Receiver 71 On Screen Error Messages 72 System Software Updates 72 Run the System...

Page 8: ...ceiver 104 Standard DefinitionReceiver 108 Appendix 3 About High Definition 119 Appendix 2 How to Network Your HD Receiver 112 Index 125 Limited 90 Day Warranty 84 DIRECTV Protection Plan 87 FCC Customer Information 88 Terms Conditions for Use of Software 92 APPENDICES TABLE OF CONTENTS TABLE OF CONTENTS ...

Page 9: ...uisition Attach it here and record the serial and model numbers in case you need them These numbers are typically located behind the card door on the front panel of your receiver Model No Serial No Acquisition Date Dealer Address Phone Access Card Receiver ID Product Information ...

Page 10: ...ttachments accessories specified by the manufacturer 12 Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified serv...

Page 11: ...dded surface Always unplug your DIRECTV Receiver before moving it Always unplug the DIRECTV Receiver TV and other equipment before you connect or disconnect any cables The only way to disconnect the DIRECTV Receiver from the power supply is to remove the power cord The DIRECTV Receiver unit must therefore be installed next to the power point which must be easily accessible CAUTION Electric Shock n...

Page 12: ...12 DIRECTV NON DVR USER GUIDE ...

Page 13: ...13 CHAPTER 1 YOUR REMOTE CONTROL YOUR REMOTE CONTROL 14 Turning Your Equipment On and Off 14 Navigation and Destination Buttons 15 Shortcut Buttons 15 ...

Page 14: ...ly slide the mode switch to the position that matches the component you want to control and then use the POWER button to turn it off or on The mode switch must always be in the left most position to control your DIRECTV Receiver If the mode switch is in a position that has not been programmed or if you press a button that is not supported by that particular piece of equipment an on screen message ...

Page 15: ...back to the previous screen The MENU key takes you to the main menu where you go to access all of the features available in your system Press INFO on any show to see information about that show You can move through all of the DIRECTV user screens using only the direction ARROW buttons and the SELECT button as appropriate However the RED GREEN YELLOW and BLUE buttons on the remote are special short...

Page 16: ...16 DIRECTV NON DVR USER GUIDE ...

Page 17: ...CHANNELS PROGRAM INFO PROGRAM GUIDE 18 Mini Guide 22 Filtering the Guide 22 Guide Options 23 CHANNEL BANNER 24 TV OPTIONS 25 MENU 28 SEARCH FOR SHOWS 30 PARENTAL CONTROLS 33 FAVORITE CHANNELS 38 MANAGE AUTOTUNES 39 ...

Page 18: ...Look for the color button hints at the bottom of the screen for shortcuts use the GREEN button to move ahead in time 12 hours once there use the RED button to come back 12 hours If you press GUIDE twice you ll see a screen that lets you filter the guide See Chapter 2 Program Guide Filtering the Guide for details Program Guide Your DIRECTV provided local channels can be found in the guide from chan...

Page 19: ... entertainment virtually jump into your home 3D channels are in the 100s series in the Guide starting on channel 103 For a list of 3D programs press GUIDE press the YELLOW button and then select Sort programs by category Select 3D and a list of 3D programs will display Note that if you do not have 3D capable hardware you will not be able to tune to 3D channels DIRECTV has a tremendous offering of ...

Page 20: ... the program guide starting at channel 125 To order a movie from the program guide highlight the title and press INFO on your remote Select the Buy option and follow the onscreen instructions As long as your receiver is connected to a land based phone line or the Internet you can use your remote to order Otherwise order at directv com If you order a movie in advance you cancel it for any reason be...

Page 21: ...sults and more The channel is ready to interact when the yellow highlight box appears To exit an interactive channel type in a new channel number or press GUIDE and pick the channel you want to move to Other interactive channels such as News Mix and Sports Mix let customers with a qualifying programming package see up to eight of the hottest channels on one screen Move the yellow highlight box aro...

Page 22: ...ow only that the channels that match that category Look for the label in the bottom left of the guide to see how it is being filtered Filtering the Guide Look here to see how the guide is being filtered Note Since the filtering is temporary it only lasts as long as you keep the program guide up on the screen If you are watching a show and want a quick look at what s on next press the BLUE button t...

Page 23: ...ial Events to see a complete listing of what s available in the guide in chronological order Sort Programs by Category Jump to a Date Time Pay Per View By default your program guide displays all channels offered by DIRECTV some of which may not be in your programming package Change favorites list allows you to toggle the channels displayed in your guide between the following All Channels Channels ...

Page 24: ...other information You can also press INFO to display the channel banner while watching a program Select More Info for detailed program information and other options On High Definition Receivers the channel banner also provides easy access to TVmail the last five channels you watched Favorite Channels Closed Captioning Audio and Video options and Parental Controls Use the ARROW keys to highlight an...

Page 25: ...ccess to options such as TVmail Program Info the Last Five channels you watched Favorite Channels Closed Captioning Audio and Video options and Parental Controls On Standard Definition Receivers press the YELLOW button on your remote to display the TV Options menu TV Options TVmail Select Last 5 to see a list of previous channels you ve watched up to 5 When you select a channel from this list the ...

Page 26: ...ive select the Add or Remove option to add or remove the current channel from that list On Standard Definition Receivers press the YELLOW button on your remote and select Change favorites list Closed Captioning Select the CC option then select either DIRECTV Subtitles or Closed Captioning for the option you want Both options display the same text so only one or the other can be ON at a time The di...

Page 27: ...ngs The current settings are shown in gray text Select a language from options listed Not all programs have alternate languages On Standard Definition Receivers press the YELLOW button on your remote and then select Audio Options Parental Controls Select Parental to quickly lock or unlock your receiver You can also customize your parental controls settings by selecting Parental Controls For more i...

Page 28: ... features Press MENU on your remote to display the menu and press MENU again or EXIT to make it go away Check to see the status of shows past and future your receiver is set to change to automatically You can also see past Pay Per View purchases as well as set an Autotune by channel and time Manage Autotunes My Playlist An optional menu item that appears at the top of your menu if you enable DIREC...

Page 29: ... help topics and frequently asked questions that explain how to use your DIRECTV Receiver On HD Receivers except model H20 Help can be found under Parental Fav s Setup For model H20 select Customer Care Help and then select Help Help High Definition Receivers Contains a log of phone calls into your home assuming you have connected a land line and subscribe to Caller ID phone service from your tele...

Page 30: ...choose Delete DEL to get rid of the last letter or Clear CLR to start over if you make a mistake You do not have to enter the initial article like The or An Each time you enter a letter the search becomes more precise however you don t always have to enter the complete title Just the first few letters will usually get you close enough Then you can move the highlight to the list on the right and sc...

Page 31: ...he first few letters of the channel name In this case we typed in BL to find Bloomberg Select your desired channel from the list on the right you will get a list of the shows scheduled on that channel Enter the first few letters of the person s last name You will see a list on the right side of the screen showing you actors actresses and directors Select a name to see a list of programs associated...

Page 32: ...ore specific you can be with your keyword the better your search results will be If you enter a word that is also part of a larger word you may get unintended results For example if you enter cats you may get results that include Catskills Mountains as well as Cats in Washington This handy feature lets you go back to a list of your 25 most recent searches in case you want to update or reuse a sear...

Page 33: ...ocked for all categories On High Definition Receivers you can also access Parental Controls by pressing INFO then selecting Parental then Parental Controls After setting the restrictions you want see below for options choose Lock Now from the left menu You ll be asked to create a passcode This passcode will be your entry to unlocking and adjusting limitations in the future An onscreen message will...

Page 34: ...if you try to tune to a restricted program explaining why the program is blocked To temporarily unlock a particular program select Unlock Now and enter your passcode Making multiple entries aimed at guessing the passcode is discouraged by a time delay each invalid passcode entered lengthens the delay for subsequent entry by one second For more unlock options press MENU select Parental Fav s Setup ...

Page 35: ...gs appear for your guidance Movies Select the TV ratings limit you desire In addition you can also set ratings limits for particular types of content for example Fantasy Violence FV Dialogue D Language L Sexual Content S and Violence V each of which is described when highlighted Block or allow programming that has no rating such as news and sports TV Programs Other Shows Parental Controls ...

Page 36: ...lock You can also key in channel numbers for quicker access Use Block All or Allow All to save time Channel Blocks Adult Channels High Definition Receivers Select Adult Channels then press SELECT again to completely hide adult channels in the program guide Manage Autotunes screens and when channel surfing Pressing SELECT on Show Adult toggles between Show Adult and Hide Adult Parental Controls ...

Page 37: ...ion Receiver Then enter your preferred spending dollar limit using the numbers on your remote Specify days and times when TV watching is allowed in your household Select Viewing Hours or Hours on SD Receivers then select the start times and durations for viewing You can set hours based on school nights Monday Thursday and or weekend nights Friday Saturday and Sunday Spending Limits Viewing Hours P...

Page 38: ...d Setup Custom 2 options will be displayed Select the one you want and follow the onscreen instructions to create and name your list Selecting a Favorites list makes it active and hides the display of all other channels in the guide From the program guide press the YELLOW button on your remote select Favorites and then select the list you want to make active The name of the currently selected Favo...

Page 39: ...program title to let you know it is scheduled Pressing ENTER again cancels the autotune Once you ve set up autotunes you can view the status and history of those autotunes Press MENU and select Manage Autotunes to access the following options To Do List contains all of the autotunes your receiver is set to make in the future The icons next to the titles indicate whether the autotune is a single ev...

Page 40: ...iew programs that were bought and if viewed the date and time There may be times when you want to set up a manual autotune based on channel time and date In this case select Manual Autotune and enter all of the options as you wish including whether you want this to be a one time or recurring autotune i e every Tuesday channel day and date start time and duration You can schedule a manual autotune ...

Page 41: ...41 CHAPTER 3 EXTRAS CALLER ID 42 DIRECTV WHOLE HOME DVR SERVICE HD Receivers 43 GAMESEARCH 48 GSN GAME LOUNGE 48 QUICKTUNE 49 SCOREGUIDE 49 TV APPS 50 ...

Page 42: ...iew your 25 most recent calls in the call log at any time To see your call log press MENU select Caller ID and then select Call Log On SD Receivers set up your receiver to display onscreen call notices as follows Press MENU select TVmail Caller ID then Turn On Notices To display your Call Log select TVmail Caller ID select Edit Settings then select Caller ID Caller ID Note You must subscribe to ca...

Page 43: ...aller during your installation appointment To learn more about upgrade and eligibility requirements go to directv com wholehome To get a quick understanding of how recorded content is shared by your household skip to step 7 Note To access DIRECTV Whole Home DVR service functionality you need a DIRECTV Plus HD DVR receiver models HR34 HR24 HR20 HR23 with DECA an additional Whole Home capable receiv...

Page 44: ...ns You ll be prompted to give each receiver a name We refer to this as Location We recommend using a name that you ll easily associate with the room or it s location such as Living Room The name must be 14 characters or less You must be at the receiver to assign its name Note Service activation and location naming are typically performed by the installer during your installation appointment After ...

Page 45: ...Non DVR in your Kitchen If you set Share Playlist to No in the Master Bedroom the other rooms Den and Kitchen won t be able to access the Master Bedroom s Playlist Allow Deletion An HD DVR has the option to prevent another location from deleting programs that were recorded by that HD DVR In our previous example if the DVR in the Den is set to allow deletion From this room only a person trying to d...

Page 46: ...play letting you know that your program cannot be recorded To record a show you re currently watching or to record a highlighted program in the Guide press the orange REC record button A message displays on screen asking you to select the HD DVR you would like to record on then select either Record Once to record the current episode Record Series to record the entire series or Do Nothing to cancel...

Page 47: ...shared Playlist The shared Playlist is accessible by all networked receivers even if the receiver is not a DVR To access the Playlist press the LIST button on the remote control or press MENU and select My Playlist Highlight a show and press SELECT to play If you ve already watched part of the show in another room you can select Resume to pick up where you left off You can use any of the DVR contr...

Page 48: ...s to see if the game is on another channel If a broadcast of the game is found GameSearch displays an on screen message that gives you the option to tune to that channel If it can t find one an on screen message will let you know the game is not available The GSN Game Lounge service contains memory and skill games that you can play onscreen using only your remote There are free as well as subscrip...

Page 49: ...uide Use QuickTune to get to your 9 must see channels fast While watching live TV press the UP arrow on your remote control A display with spots for 9 channels will appear on screen To fill the spots press the GREEN button on your remote control The channel you are currently viewing will be added to the QuickTune display After you ve made all your picks press the UP arrow whenever you want to brin...

Page 50: ...econd of what you re watching all at the press of a button To enjoy TV Apps your HD Receiver must be connected to the Internet See Appendix 2 How to Network your HD Receiver for instructions How It Works Press the Right Arrow button on your remote control to launch TV Apps Select the DIRECTV App Store icon at the top of the TV Apps Dock and choose the apps you want You can also go to the online DI...

Page 51: ...51 CHAPTER 4 SETTINGS SETUP AND ACTIVATION 52 CONNECTIONS 53 SYSTEM SETUP 59 Info Test 59 Display 60 Audio 62 HDTV 63 Network Setup 65 Remote Control 65 Satellite 66 Whole Home 67 Reset 67 ...

Page 52: ... that s right for you and subscribe to DIRECTV service After these setup procedures are complete you ll see a message onscreen that says Acquiring Satellite Info Your receiver is gathering information from the satellite for the onscreen program guide Next you ll be asked in you want to program your remote to control other equipment such as your TV and or DVR player 1 Make sure the MODE switch at t...

Page 53: ...ned not to interfere with your regular phone service You will need an RJ11 type modulator jack the most common type of phone jack If you disconnect the phone line the receiver will not allow you to purchase PPV programs and some features of our interactive channels will be limited If your receiver is connected to the Internet either directly or via a DIRECTV Home Network connection you do not need...

Page 54: ...d to the receiver Please contact the manufacturer of such equipment for additional information If you upgrade your TV get a new DIRECTV Receiver or add new equipment such as a surround sound system DVD player or burner or VCR you have various options for connecting your equipment All of the video and audio outputs on your receiver offer good quality Pick a video and audio output from the following...

Page 55: ...a Interface provides the best digital video and audio in one connector Not available on SD receivers Digital Audio Optical provides excellent quality digital audio and is often used on newer surround sound and DVD equipment Not available on SD receivers Digital Audio Coax provides high quality digital audio and is also found on newer surround sound and DVD equipment Not available on SD receivers R...

Page 56: ...lso shows using a DVD burner with RCA audio and component video connectors Here is an example using a TV that has component video connectors as the best video input with RCA audio connectors as the best audio input and a surround sound system that has a digital audio coax connector as the best audio input This example also shows using a VCR with RCA audio and video connectors Example TV with HDMI ...

Page 57: ...hat has an HDMI connector as the best audio video input This example also shows connecting your receiver to a DVD burner using the AV Out cable that comes with your receiver for component video and RCA audio connections Here is an example using a TV that has an HDMI connector as the best audio video input This example also shows using a DVD burner using the optional A V Out cable with RCA video an...

Page 58: ...o input Not all receivers have an S Video connector This example also shows using a DVD burner with component video connectors and RCA audio connectors Here is an example of a TV that has RCA connectors as the best video input and RCA audio connectors as the best audio input This example also shows using a VCR with component video connectors and RCA audio connectors Example TV with S Video Connect...

Page 59: ...em Test to initiate a test of the tuners access card receiver ID and phone line Select More System Info to review your basic system information such as receiver model receiver ID access card number software version etc as well as current receiver settings This information can be useful during troubleshooting For SD Receivers select Info Test and then press the GREEN and RED buttons on your remote ...

Page 60: ...nd their duplicate SD channels or to hide the SD duplicates Guide shows Select whether you want the first press of the GUIDE button to take you directly to the program guide or to go to the category filter first No matter which one you choose pressing GUIDE a second time shows you the other option Language Select your preferred on screen text language Scrolling Effects Turn scrolling effects on or...

Page 61: ...aptioning to turn closed captioning on or off and to select the font style size and color for the display of captions High Definition Receivers Captioning Select Clock or Time Zone on SD Receivers to set your time zone and whether you want the receiver to show Daylight Savings time or not Clock System Setup ...

Page 62: ...quipment is required and sold separately Dolby and the double D symbol are trademarks of Dolby Laboratories For SD Receivers select Audio and then press the GREEN and RED buttons on your remote to move between the Language Sound Effects and Dolby Digital screens Audio options include Audio Language Select your preferred audio language i e English Spanish Chinese etc Sound Effects Select the volume...

Page 63: ...esolution of the program coming into the receiver For example if Native mode is ON and a program is being broadcast in 480p your HD Receiver tells the TV to show it in that same format If the next program changes to 1080i the receiver tells the TV to change to that format Native mode slows down the system s response time to channel changes since the receiver and TV must adjust the picture resoluti...

Page 64: ... TV screen your receiver adjusts the picture size Options include Original Format Pillar Box Widescreen 16 9 HDTVs only Letterbox Standard 4 3 HDTVs only Stretch and Crop If you re watching a widescreen movie on a Standard 4 3 TV you may want to choose Letterbox which places bars on the top and bottom of the screen If your HDTV is 4 3 aspect ratio you may want to Crop or cut off the content at the...

Page 65: ...n it controls your DIRECTV receiver However you can also program the AV1 AV2 and TV positions to control other equipment such as your TV DVD VCR or Stereo From System Setup select Remote Control SD Remote and then Program Remote It is helpful to know the model number as well as the brand of the equipment to produce the best results when programming the remote To clear current AV1 AV2 and TV settin...

Page 66: ...n the top left corner of your DIRECTV Remote Control Look for the letter s R or RB at the end of the model number which indicates that the remote supports radio frequency To change your remote method of transmission from Infrared IR signals to RF select Remote Control and then IR RF Setup While IR transmission requires a clear line of sight to the front of the receiver RF transmission lets your pu...

Page 67: ...n to name this receiver location Select Whole Home then Name Location and follow the on screen instructions To learn more read the DIRECTV Whole Home DVR service section in Chapter 3 Use the External Devices option to allow mobile devices to access content on your DIRECTV receiver including the ability to see the info for the currently tuned program and tune to a channel The Status option shows wh...

Page 68: ...affect your settings and scheduled autotunes Reset Defaults erases all of your personal preference items such as parental controls favorites language and scheduled autotunes and restores the receiver configuration to how it was set at the factory Reset Everything Completely erases everything from system memory and starts over like a new receiver starting over with Guided Setup Note If Parental Con...

Page 69: ...69 CHAPTER 5 HELP TROUBLESHOOTING HELP 70 TROUBLESHOOTING TIPS 71 FREQUENTLY ASKED QUESTIONS 74 ...

Page 70: ...formation channel press CHAN UP DOWN press GUIDE or enter a channel number to tune to You can also find answers to all your questions on DIRECTV s Answer Center at support directv com For helpful information about your receiver as well as frequently asked questions FAQs press MENU select Parental Fav s Setup and then select Help For model H20 press MENU select Customer Care Help and then select He...

Page 71: ... for program guide information to be acquired If the problems persist try unplugging the power cord of the DIRECTV Receiver for 15 seconds then plug it in again If the above two items don t work try reauthorizing your receiver On a computer go to directv com reauthorize and follow the onscreen instructions You will need to be logged into your account on directv com to complete this process Running...

Page 72: ...to AC power to receive any updates System Software Updates On Screen Messages There may be times when you see an on screen message similar to the one on the right The top line of the message gives a brief description of what causes the on screen message to display while the second line displays instructions to follow Most on screen messages supply a code in parentheses That code is used by DIRECTV...

Page 73: ...low these steps to run the diagnostics system test on your DIRECTV Receiver 1 Turn on your TV and the DIRECTV Receiver 2 Slide the mode switch to the DIRECTV position to put the remote control in satellite receiver controlling mode then press MENU 3 Select Parental Fav s Setup 4 Select System Setup then Info Test 5 Select Run System Test For Standard Definition receivers press GREEN on your remote...

Page 74: ...ot move forward press the RESET button behind the access panel door on the front of the DIRECTV Receiver and wait for program guide information to be acquired Possible Causes DIRECTV Receiver turns on or changes channels unexpectedly Your receiver changes to a different channel without a remote control command A scheduled autotune may be about to begin so the receiver is changing channels to tune ...

Page 75: ...ceiver and TV are both powered on If snowy screen make sure your TV is on channel 3 or 4 Press TV INPUT on your DIRECTV remote to cycle through the sources or pieces of equipment whose signal is displayed on your TV TV INPUT must be programmed to work see Chapter 4 System Setup Remote Control for instructions Press the INPUT button on the TV remote control to change the video source Press the TV V...

Page 76: ...eries green light should blink when any key is pressed If steady blinking replace batteries If solid green light make sure nothing is blocking the IR sensor If receiver does not respond to pressing the buttons on the front panel of the receiver Verify power cord is plugged in at both the wall outlet and rear panel of the receiver If receiver is plugged into a wall outlet make sure it is not contro...

Page 77: ...periencing a power outage Parental viewing limits may have been activated on your DIRECTV Receiver Ensure that your receiver has plenty of ventilation and that nothing is on top of the receiver Wait 30 seconds for internal circuits to reset then turn receiver back on Consider using a line conditioner or surge protector Consult an electrician if the problem is frequent or severe especially if other...

Page 78: ...g from the program source for example you see the problem on one channel but not on any others wait for the broadcasting channel to resolve the issue If there are obstructions blocking the dish s clear view of the satellite you should contact a professional to remove them or a DIRECTV Installer at 1 800 531 5000 to relocate your dish If your signal strength is lower than 70 60 or lower on HD recei...

Page 79: ...elect Change favorites list then All Channels Enter the channel number using the number pad on the remote control Check the dish type set in your receiver s preferences Press the MENU key on the remote control then select Parental Fav s Setup then System Setup Check Satellite Dish Type shown on the System Setup screen to see if it is correct If not select Satellite from the left menu then select R...

Page 80: ... item from the left menu and follow the on screen instructions My video and audio are out of sync The audio track does not match the lip movements on the screen Possible Causes Problem with how the program was produced or how it was sent to DIRECTV for broadcast Your surround sound system may be out of sync or may be set up incorrectly No Audio with Picture You can see a picture from your DIRECTV ...

Page 81: ...r surround sound system is working if applicable If the issue continues reset your DIRECTV Receiver Press the RESET button Depending on your model of receiver this will be either behind the access door on your receiver s front panel or on the right side You can also press MENU select Parental Fav s Setup then select System Setup Select the Reset item from the left menu and follow the on screen ins...

Page 82: ... control should light up when you press a valid key for that component If it doesn t make sure the MODE switch is in the correct position Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control See Chapter 4 System Setup Remote Control for instructions If the green indicator light on the remote control starts flashing the batteries in the remote control ar...

Page 83: ...83 CHAPTER 6 WARRANTY AND OTHER INFORMATION LIMITED 90 DAY WARRANTY 84 DIRECTV PROTECTION PLAN 87 FCC CUSTOMER INFORMATION 88 TERMS CONDITIONS FOR USE OF SOFTWARE 92 ...

Page 84: ...ccessory attachments used with the product Warranty coverage begins the day you acquire the product For ninety 90 days from the acquisition date at the option of DIRECTV the DIRECTV Receiver will be repaired or replaced with a new repaired refurbished or comparable product whichever is deemed necessary if it becomes defective or inoperative This exchange is done without charge to you for parts and...

Page 85: ...actured approved and or authorized or repair of products damaged by these modifications A product used for commercial or institutional purposes DIRECTV makes no warranty that the access connection will be a local not long distance phone call The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming sho...

Page 86: ...USIVE AND IN LIEU OF ALL OTHER WARRANTIES GUARANTEES AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV Receiver DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ...

Page 87: ...entire DIRECTV System giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment Your DIRECTV Limited Warranty provides certain remedies for this receiver during the stated coverage term The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV System including DIRECTV PROTECTION PLAN Benefits The DIRECTV ...

Page 88: ...nc 2230 E Imperial Hwy El Segundo CA 90245 1 800 DIRECTV Trade Name DIRECTV Type of Equipment DIRECTV Satellite Receiver Model Numbers D or H Federal Communications Commission FCC This equipment complies with both Part 15 and Part 68 of the FCC rules This equipment has been tested and found to comply with the limits of a Class B digital device pursuant to part 15 of the FCC Rules These limits are ...

Page 89: ...e dealer or an experienced radio TV technician for help CAUTION Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment The user may find the following booklet prepared by the Federal communications Commission helpful How to Identify and Resolve Radio and TV Interference Problems This booklet is availab...

Page 90: ...the total RENs contact your local telephone company The REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point e g 03 is a REN of 0 3 If this DIRECTV Receiver causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required...

Page 91: ...able components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lightning transients are very destructive to customer terminal equipment connected to AC power sources If trouble is experienced with this unit for repair or warranty information please contact DIRECTV Customer Care ...

Page 92: ... software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV Use of such Software is also subject to the terms of any applicable agreement between you and each such provider DIRECTV reserves the right to modify supplement update and otherwise alter the Software via software ...

Page 93: ...XPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD PARTY RIGHTS IN NO EVENT WILL DIRECTV OR ITS...

Page 94: ...ect to the License Restrictions in Section B above In compliance with the GPL DIRECTV its suppliers or its third party licensors upon written request will make the source code of the software libraries and associated utilities it uses together with its modifications if any available to the public in source code form You are free to use modify and distribute the software and any modifications as lo...

Page 95: ...esser General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use ...

Page 96: ... notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another...

Page 97: ...at users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from...

Page 98: ...lus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component i...

Page 99: ...tly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to ind...

Page 100: ...r free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NO...

Page 101: ...on any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 51 Franklin...

Page 102: ... which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser Gene...

Page 103: ...103 APPENDIX1 RECEIVERSFRONTANDBACKPANELS 104 High Definition Receiver 104 Standard Definition Receiver 108 APPENDIX 2 HOW TO NETWORK YOUR HD RECEIVER 112 APPENDIX 3 ABOUT HIGH DEFINITION 119 APPENDICES ...

Page 104: ...ECTV NON DVR USER GUIDE 1 1 7 7 2 2 3 3 4 4 5 5 6 6 8 9 9 Front Panel Examples High Definition Receiver Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 105: ...on The RES key switches the output resolution of the HD Receiver Each time you press the key it cycles to the next available resolution 1080p 1080i 720p 480p and 480i older models may not support 1080p 8 RESOLUTION INDICATORS The adjacent lights indicate the current resolution setting Some receivers do not have these indicators 9 DOOR PANEL The access card slot RESET button receiver ID and model n...

Page 106: ...CTV NON DVR USER GUIDE 1 7 4 5 6 8 2 9 High Definition Receiver Back Panel Examples 7 2 4 5 9 1 8 1 3 3 Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 107: ...D output You can use the entire row of RCA connectors yellow white and red to feed a VCR or DVD player burner 4 DIGITAL AUDIO OUT Use this digital audio connection for sound Not available on all models 5 HDMI Use this combination digital video and audio connector for the best HD picture quality 6 ETHERNET For future use Not available on all models 7 USB For future use USB 2 0 Host 5V 500mA 8 PHONE...

Page 108: ...e same functions as similarly named buttons on the remote control You can use the front panel buttons at any time but they are especially useful if you misplace your remote control or the batteries die DIRECTV Receiver Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 109: ...splays the on screen program guide 4 MENU Brings up the main menu to access settings and services 5 ARROWS Move the on screen highlight up down left or right 6 SELECT Selects the item highlighted 7 ACTIVE Displays the DIRECTV Active Channel local weather horoscopes lottery and more 8 INFO Displays channel banner or info for a highlighted program or channel cell 9 DOOR PANEL The access card slot RE...

Page 110: ...110 DIRECTV NON DVR USER GUIDE Standard Definition Back Panel 1 7 2 3 4 5 6 8 9 10 Your equipment may not look exactly like the model illustrated Appendix 1 Receivers Front and Back Panels ...

Page 111: ...long with the audio jacks S Video only carries picture information not sound to connect to your TV 6 VIDEO YELLOW Provides better picture quality than the OUT TO TV jack Connect the second RCA type composite VIDEO jack to another device such as a VCR Your must also connect the AUDIO cables when using the VIDEO connection 7 AUDIO R Red and L White Audio cables offer better sound quality than RF coa...

Page 112: ...t run cables from a network router to your DIRECTV HD Receiver Wireless This can be easiest method if you already connect to the Internet via Wi Fi However wireless connections may be slower and somewhat less reliable than wired A compatible DIRECTV Receiver such as the DIRECTV HD Receiver models H21 or later DIRECTV Plus HD DVR Receiver models HR20 or later or DIRECTV Plus DVR model R22 Model H25...

Page 113: ... professionally installed Cinema Connection Kit should consist of a Broadband DECA similar to the one shown here The Cinema Connection Kit connects to a coaxial cable and an Ethernet cable connected to your home router to provide home network and Internet connectivity to all of the Whole Home capable receivers in your household If you have Whole Home DVR Service and are having difficulty accessing...

Page 114: ... your router Connect the other end of the Ethernet cable to the Ethernet port on the back of your DIRECTV HD Receiver Ethernet cable connects to an unused port on the router Ethernet cable plugs into receiver Router Receiver Ethernet Cable Direct Connection If you do not have Whole Home DVR service Appendix 2 How to Network Your HD Receiver High Definition Receivers ...

Page 115: ...ia the Internet See figure A Select Done to complete the setup process See figure B If your DIRECTV HD Receiver does not immediately recognize the network connection you will get the option to choose the connection method Choose Wired See Figure C Follow the onscreen instructions Figure A Figure B Figure C Step 2 Verify that you are connected Appendix 2 How to Network Your HD Receiver High Definit...

Page 116: ...ireless adapter into an electrical outlet A wireless adapter that uses an Ethernet port to connect to a media device USB devices are not supported by the DIRECTV HD Receiver A wireless router in place of a regular router You must have initialized your wireless device for your home network before beginning to network your DIRECTV HD Receiver Create a wireless connection between your wireless router...

Page 117: ...ighlight your wireless network and press SELECT to display a blue dot next to your network Then select Continue Follow the onscreen instructions to complete the set up process of the wireless adapter Note If you are having difficulty connecting to the Internet or need more information visit www directv com getconnected Appendix 2 How to Network Your HD Receiver High Definition Receivers ...

Page 118: ... you will get the option to choose the connection method Choose Wireless See Figure C Follow the onscreen instructions Figure A Figure B Press MENU on your DIRECTV Remote Select Parental Fav s Setup Select System Setup Select Network Setup Choose Connect Now Select Continue after successfully connecting to DIRECTV via the Internet See figure A Appendix 2 How to Network Your HD Receiver High Defini...

Page 119: ...tem Setup as being supported by your TV as well as the screen formats in conjunction with each individual resolution Available screen formats such as crop stretch or letter pillar box are based on the TV Aspect Ratio you set in System Setup With each press an on screen message will let you know what the current resolution format setting is What if you re watching a nearly square shaped 4 3 broadca...

Page 120: ... it until the picture returns Wait a second between presses to allow the Receiver to change the resolution This can happen if your settings include a resolution that your TV doesn t support To correct this you ll need to change your resolution setting Press MENU select Parental Fav s Setup System Setup HDTV and then select TV Resolutions Mark or unmark the TV Resolutions to display the resolutions...

Page 121: ... and bottom of the screen To change the bar color press MENU select Parental Fav s Setup System Setup HDTV and then Video Select the desired bar color See your TV s owner s manual for information on the best color for your set The following table shows the resolutions that can be output from each type of connection HDMI 1080i 1080p 720p 480i 480p Component Video YPbPr 1080i 720p 480i 480p S Video ...

Page 122: ...of adding bars to the top and bottom the 16 9 program image is stretched vertically until it s tall enough to fill the screen Your entire screen will be full but the program images are stretched to compensate This format crops cuts off the left and right portions of the 16 9 frame so it fits the 4 3 screen Stretch Crop Fills TV Screen Letterbox Stretch Crop Appendix 3 About High Definition ...

Page 123: ...or press MENU select Parental Fav s Setup System Setup HDTV and then Video Select the desired bar color option See your TV s owner s manual for information on the best color for your set In this setting instead of adding bars to the sides the 4 3 program image is stretched horizontally until it s wide enough to fill the screen Your entire screen will be full but the images are a little stretched t...

Page 124: ...DVR USER GUIDE For 4 3 program signals For 16 9 program signals If your display is a 16 9 format TV or monitor your format options include these Pillar Box Stretch Crop Fills TV Screen Appendix 3 About High Definition ...

Page 125: ...e Guide see Favorite Chan List 3D Channels 19 Date Time 23 Defaults 68 Deleting 45 Destination Buttons 15 Digital Audio 54 58 62 107 DIRECTV CINEMA 20 DIRECTV Mode 14 73 82 DIRECTV PROTECTION PLAN 87 DIRECTV Whole Home DVR Service 43 47 67 Display 60 61 Dolby Digital 62 DVD player burner 54 58 E Episodes 46 inside back cover Error Messages 72 Ethernet 107 112 116 Exit 15 back cover F G FAQs 70 74 ...

Page 126: ...ormation 9 Program Guide see Guide Navigation Buttons 15 Network 54 59 66 Appendix 2 News Mix Channels 20 Other Ratings 35 H I K HD about Appendix 3 channels 19 60 filtering 60 HD SD Channels 19 HDMI 55 56 57 107 121 HDTV 19 63 64 Appendix 3 Help 29 70 Help Topics 29 History 40 Icons 25 30 39 inside back cover Installation 52 58 Interactive Channels 21 Keyword Search 32 Main Menu 15 28 29 105 109 ...

Page 127: ... 31 Settings 33 52 68 Setup see System Setup Shortcut Buttons 15 Shortcut Hints 15 Software 21 25 59 72 92 102 Software License 92 102 Sort 23 Sound Effects 62 Spending Limits 37 Temporarily Unlock 33 To Do List 15 39 back cover Troubleshooting 71 73 TV Apps 50 TV Input Button 75 TVmail 25 TV Options 25 27 TV Problems 75 TV Ratings 35 Progress Bar 74 Purchases 40 Resolution Indicator 105 Restart 6...

Page 128: ... NON DVR USER GUIDE V W U Unsubscribed Channels 18 VCR 54 55 56 57 58 107 111 Video 21 25 27 39 54 58 63 80 Warranty 84 86 Whole Home DVR Service 43 47 67 Wired Connection 114 115 Wireless Connection 116 118 Index ...

Page 129: ...ents and other intellectual property rights of Rovi Corporation Reverse engineering and disassembly are prohibited Due to restrictions imposed by copyright holders certain programming may include content protection measures that may restrict viewing in high definition and or recording with certain consumer electronics equipment attached to the receiver Please contact the manufacturer of such equip...

Page 130: ...set to Autotune Indicates Autotune has been set for all episodes of an ongoing program Indicates showing that was set by the user was canceled by the scheduler due to an unexpected conflict Shows Autotune has been set for matching programs in a Search Denotes one or more alternate audio tracks available for a program Indicates one or more new messages are in the Inbox Shows that Parental Control l...

Page 131: ...t Denotes an error condition has occurred Appears when at least one rating or channel is allowed Appears when at least one rating or channel is blocked Used to create enter passcodes in parental controls On screen color hint indicating a special function activated by pressing the related color button on the remote control Indicates a fee applies for viewing program Indicates the program is will be...

Page 132: ...eens look for on screens hints VOLUME Raises or lowers volume MUTE Toggles sound volume on off NUMBERS DASH Tune to a channel directly also input numbers when needed in on screen menus ADVANCE Jumps ahead 30 seconds Hold down to jump forward to the end PLAY Play current video press and hold for slow motion FFWD Press up to four times to fast forward at increasing speeds RECORD Press once to record...

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