Digital Watchdog Compressor DW-CP04 User Manual Download Page 60

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DW-CP04 Manual

01Manual_CP04_05172013

Note: If the program is terminated during the format process, the SD card may be

damaged. To avoid this problem, make sure to close the program in the right

manner and check the SD card.

Once formatting is complete, the following window will appear informing it. Click the

button.

SD Status & Format

window, you will be able to see that the

is shown formatted. After

formatting SD card is complete, click the

Reboot

button to restart the system.

10.1.2.

SD Information

After about 30 seconds, the system will be rebooted. You will be able to see the following information

when you log in to the Admin web page of the

Compressor

server.

Summary of Contents for Compressor DW-CP04

Page 1: ...rovide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interferen...

Page 2: ...13 2000 2013 DIGITAL WATCHDOG INC All Rights Reserved DIGITAL WATCHDOG INC Tampa FL USA Technical Support For technical support call email or visit our web site USA Canada 1 866 446 3595 International 1 813 888 9555 French Canadian 1 514 360 1309 Email sales dwcc tv Web site www digital watchdog com or dwcc tv ...

Page 3: ... 15 2 2 2 RS 232 Interface 15 2 2 3 RS 485 Connection 15 2 2 4 DI Connection 15 2 2 5 DO Connection 15 3 DW CP04 INSTALLATION AND BASIC SETUP 16 3 1 BEFORE INSTALLATION 16 3 2 FACTORY DEFAULT SETTINGS 16 3 3 INSTALLING THE DW CP04 16 4 IP INSTALLER 17 4 1 ABOUT THE IP INSTALLER 17 4 2 INSTALLING AND UNINSTALLING THE IP INSTALLER 17 4 2 1 Installing IP Installer 17 4 2 2 Uninstalling IP Installer 1...

Page 4: ...ge Snapshot 22 5 1 4 Image Clip 22 5 1 5 Instant Recording 23 5 1 6 Instant Playback 23 5 1 7 Extended Features 23 5 1 8 Video Control 24 5 1 9 Audio Control 24 5 1 10 PTZ Control 24 5 2 ENTERING THE SMART PLAYER 25 5 2 1 Smart Player s Main Screen 25 5 2 2 Searching Video 25 5 2 3 Extra Features 26 5 3 ENTERING ADMIN MENU 27 5 4 ADMIN MENU STRUCTURE 28 6 QUICK CONFIGURATION 29 6 1 STEP 1 SERVER N...

Page 5: ...2 7 5 USER REGISTRATION 32 7 5 1 Add 32 7 5 2 Edit 33 7 5 3 Delete 34 8 NETWORK CONFIGURATION 34 8 1 NETWORK CONFIGURATION 35 8 1 1 Static IP Configuration 35 8 1 2 DHCP Client Configuration 35 8 1 3 PPPoE Configuration 36 8 2 NETWORK PORTS 36 8 3 BANDWIDTH CONTROL 36 8 4 VIEW NETWORK STATUS 37 8 5 NETWORK STATUS NOTIFICATION 38 8 6 IP CCTV DNS SETUP 39 8 7 PORT FORWARDING UPNP 40 8 8 RTP RTSP 41 ...

Page 6: ...1 9 ADVANCED CONFIGURATION 52 9 1 ADVANCED SERVICES 52 9 1 1 E mail Service Configuration 52 9 1 2 FTP Buffered Service Configuration 54 9 1 3 FTP Periodic Service Configuration 56 FTP Periodic Service Configuration for each Camera 56 9 1 4 Sensor Notification 57 9 1 5 Alarm Output Service Configuration 58 10 RECORDING CONFIGURATION 59 10 1 SD CONFIGURATION 59 10 1 1 SD Status Format 59 10 1 2 SD ...

Page 7: ...ILITIES 68 11 1 SYSTEM LOG 68 11 2 SAVE CONFIGURATION 68 11 3 REBOOT 69 11 4 FACTORY DEFAULT 69 11 5 SYSTEM UPDATE 70 11 5 1 Update by Item 70 12 APPENDIX 71 12 1 TROUBLESHOOTING THE COMPRESSOR SMART LIVE VIEWER 71 12 1 1 Installation 71 12 1 2 Server 71 12 1 3 Video 71 12 1 4 Audio 72 12 1 5 PTZ 72 12 1 6 Relay Output 72 12 1 7 Other 73 ...

Page 8: ...xisting network You can monitor video of DW CP04 through web browser for example MS Internet Explorer if DW CP04 is connected to network DW CP04 supports video compression both MJPEG and H 264 simultaneously so that user can choose appropriate video compression for the purpose For both MJPEG and H 264 DW CP04 provides 6 levels of video quality DW CP04 server is state of the art device and leads ne...

Page 9: ...ith Single Stream Motion Detection Two Way Audio Micro SD Card Interface RS 232 RS 485 PTZ Control Free and Simple DDNS Service Search and Playback from the software interface Frame rate Bandwidth Control 4 Alarm Inputs 4 Alarm Outputs Event Notifications via E mail with Image Configuration and control device through Web browser ...

Page 10: ... RS 485 COM ports for console serial input output device and AUX ports for PTZ or other RS485 device Max Baudrate 115200 bit s Security features Multi user level protection for camera access PTZ Alarm I O Advanced Service Up to 5 6M memory for Pre Post alarm buffer e mail FTP IP notification Alarm Notification to e mail CGI Call by event or schedule Built in Motion detections Accuracy 12x12 144 bl...

Page 11: ...grade Firmware HTTP telnet FTP Video access from Web browser Video access from Web browser Minimum Web browsing requirements Pentium 4 2 GHz 2GB RAM or higher Video Card 256MB RAM 1024x768 resolution or higher 100Mbps Network Adaptor or faster Windows XP Pro or later Internet Explorer 6 x or later Supported protocols HTTP RTP RTSP TCP IP FTP Telnet RARP PPPoE SNMP PAP CHAP DHCP NTP SMTP client uPN...

Page 12: ...DW CP04 1 EA Power Supply Power Cable SMPS DC12V 1A Adapter 1 EA CD User s Manual IP Installer and etc 1 EA Table 2 DW CP04 Packing List Note Please make sure all the listed items are included in the package For any missing items please contact your local distributor ...

Page 13: ...ED Indicates the connection status of LAN connector It goes green when a physical connection is properly made to the LAN port B POWER LED This red LED is lit during DW CP04 is powered on C DI Sensor Contact Input Port D DO Beacon Alarm Output Port E SD CARD Micro SDHC Slot for Onboard Storage F CONTROL CTL Port RS 485 RS 232 DI DO Table 3 DW CP04 Front Panel E A B C D E F ...

Page 14: ...odule 1 B Video In 2 BNC connector for Camera 2 C FD Beep one time 0 5 sec after three seconds and then beep three times shortly After another three seconds D Video In 3 BNC connector for Camera 3 E Video In 4 BNC connector for Camera 4 F MIC Audio Input Port G SPK Audio Output Port H LAN RJ 45 Network Connector I Power DC 12V 1A Table 4 DW CP04 Rear Panel A B C D E F G H I ...

Page 15: ...s access control boxes X10 protocol peripherals etc Refer to the individual manuals for each external device you wish to connect to the DW CP04 for additional information on protocols and proper configuration 2 2 4 DI Connection DI Digital In is a Sensor Input port which can be used for acquiring input signal from an external device such as sensors switches etc DW CP04 can recognize the input stat...

Page 16: ...ing the DW CP04 For installation of DW CP04 please follow the steps below 1 Place the analog cameras in place and connect power supplies Consult the cameras manual for additional information 2 Connect the video output ports of the analog cameras to the video in ports of the DW CP04 3 Connect the DW CP04 to the desired network by connecting a network cable to the encoder s LAN port 4 Connect the po...

Page 17: ... and Network Video Recorders Remotely upgrade the Compressor s Firmware Support automatic and manual IP setup 4 2 Installing and Uninstalling the IP Installer 4 2 1 Installing IP Installer Insert the CD to the ODD tray and check the installation file You may see a consent prompt for running this install program which is an User Account Control of the Windows as shown below Click Yes button then th...

Page 18: ...uble clicking the newly created Desktop shortcut icon Or you can also start the program by clicking Start All Programs IP Installer IP Installer 4 3 2 IP Installer s Main Window Search Product Scan the network and show all the DW CP04 products that are on the network Clear Product List Clear the DW CP04 products list created by searching the network Automatic IP Setup Configure the network setting...

Page 19: ...ler completes scanning the network all supported devices will appear in the results list 4 3 4 Manual Network Setup Configuring the network settings of the Compressor can be done by performing any of the following commands 1 Right click on the selected device and select Setup Product IP 2 Click the Manual IP Setup button on the main Toolbar 3 You can select multiple devices from the results list b...

Page 20: ...ed to the original value For Password field the entered information will be the same In using Apply to all you can choose which field is affected Put check marks only on the fields you want to use this automatic action as below 4 3 5 Automatic Network Setup Before the system can automatically setup the server s network settings select the IP type you would like for the device Choose from the avail...

Page 21: ... to the Compressor and view proper video over the web interface After connecting to a Compressor server on the web browser you ll find the web page as shown below The rightmost item of the menu is Admin where you can set up the most of features in the Compressor Server you re connecting to 5 1 Entering Live View Click on Live View to view the Compressor s live display window The image below will a...

Page 22: ...e display 5 1 3 Image Snapshot You can take a quick screen shot of each of the Compressor s channels to save for your records To take an image 1 Press the button at the top left corner of the channel s display A new window will open with the default directory to save the file If necessary select a different directory for the file 2 The file s name by default will be the date time and camera name 3...

Page 23: ... Use the playback buttons to forward and playback video play pause or select the playback speed 5 1 7 Extended Features Right clicking on live video on any of the channels will open the extended features options Pause when selected live video will freeze Press the Pause button again to unfreeze the image FPS controls the frames per second that the Compressor is streaming This option is available o...

Page 24: ...ed Press connect to speak and use the volume bars to adjust the audio in and out options 5 1 10 PTZ Control See the admin section on how to properly setup a PTZ camera with the Compressor Select the channel with a PTZ camera and make sure the virtual PTZ controllers are enabled Use the different buttons and controllers as explained below to move zoom and control your camera 1 Speed Adjust the rate...

Page 25: ...y Screen displays selected cameras playback video 5 2 2 Searching Video The Compressor s smart player supports two search options Day Search and Condition Search These options are depicted in the player s tool bar as individual buttons located at the top left hand corner of the screen To select one make sure the server is properly connected in playback mode and that there is at least one group set...

Page 26: ...corresponding playback 5 2 3 Extra Features Window Control adjust the location and visibility of the different windows available in playback mode Select to show hide Server window Group window Play window Search windows Log windows or go to default layout Recording Period Check the starting ending date of recording video from up to 1 year ago Backup you can backup specific video and store them loc...

Page 27: ...d in the camera s recording schedule Press the Audio button in the tool bar to adjust the volume of the playback audio Watermark Watermarking protects the backup file from forgery of video data Watermarking is supported only when a single channel is being played back Video compression should be set to MPEG 4 to support watermarking If watermark checkup is set to Enable Smart Player program will in...

Page 28: ...l User Registration Network Configuration Network Configuration n a n a Network Ports Bandwidth Control View Network Status Network Status Notify IP CCTV DNS Port Forwarding UPnP RTP RTSP SNMP Device Configuration Serial Ports Serial Input Mode n a Serial Output Mode n a Transparent Mode PTZ Mode Privacy Zone Camera 1 4 n a Camera Motion Camera 1 4 n a DI DO n a n a DI Status DO Control n a n a Ad...

Page 29: ... 1 Server Name Setup for more information 6 2 Step 2 Local Date Time Configuration Click Date Time on System Configuration menu then Local Date Time Configuration window will be displayed If necessary you can manually adjust the Compressor s date and time change the time zone or enable an NTP server connection Click Apply to save any changes Refresh to make sure the changes have been applied or Ba...

Page 30: ...ection See the section 11 2 Recording configuration for more information 6 6 Finish You need to save all the changes once the quick configuration wizard is complete The changes made to the Compressor Server will be permanent by this step Click Finish on Quick Configuration menu Click Back to return to the previous set to adjust any of the settings 7 System Configuration When you click on System Co...

Page 31: ... menu to set up the local date time time zone and setup NTP server address and time Please note that the Time is in 24 00 hours format For example 3PM should be entered as 15 00 00 Click Apply to save the settings immediately 7 3 Administrator Password To change the password for the administrator click Admin Password on System Configuration menu Default ID for admin account is fixed as root and no...

Page 32: ...eges 7 5 User Registration Use this setup menu to add modify or delete users and their access to the Compressor server 7 5 1 Add To add a user click User Registration on System Configuration menu Next select Add then the User Registration Add selection screen will be displayed When Add is selected you can add users and define their passwords names and access permission levels Enter a user ID which...

Page 33: ...larm Control Determine if Alarm control is to be allowed D PTZ Control Determine if PTZ Control is to be allowed E Audio Control Determine if Audio Control is to be allowed Click Apply button to add the user 7 5 2 Edit To edit a user account select Edit In this part you can modify the existing user s name password and access permission User ID is not allowed to change Once selecting a user ID for ...

Page 34: ...irm the deletion 8 Network Configuration Configuration of the network settings of the Compressor may vary depending on how an IP address is assigned in Ethernet based environment To make a connection to the Internet it is required to figure out the type of the Internet service you re using Depending on the service type the network configuration can be in any of Static IP DHCP Client or PPPOE ...

Page 35: ...orresponding values for IP address Net Mask Gateway DNS1 DNS2 and click Apply to save Press Back to cancel all changes Press Refresh to load last saved values 8 1 2 DHCP Client Configuration For DHCP DHCP server must exist in the network environment Select DHCP Client from Network Configuration click Apply If DHCP is selected the server will automatically assign the network settings based on the c...

Page 36: ...ork port that is used when a Client PC connects to the Compressor Server s Web page It can be assigned between 80 and 65535 and the default value is 80 8 3 Bandwidth Control Bandwidth control settings allow you to limit the maximum network traffic used by the Compressor If it is enabled enter the bandwidth limit in Kbps The maximum data size transferred from the Compressor will not exceed bandwidt...

Page 37: ...link to make sure that any changes made to the Compressor s network settings are saved and are properly functioning Note IF the HTTP port number is changed to other value than default 80 make sure the new HTTP port number goes together with the Compressor s Internet address For example Compressor s IP address is 196 168 1 00 and set the HTTP port to 8080 you will have to enter http 192 168 1 100 8...

Page 38: ...authentication you will have to get them from your ISP or network admin Enter the ID and password 3 In Sender field enter your email address or other meaningful words that will show the message was sent from the Compressor server as a notification 4 Enter the email addresses of the recipients in the Recipient fields You can send network e mail notifications to up to three 3 e mail accounts 5 In th...

Page 39: ...e as an ID 7 Entered a desired password and confirm it 8 Enter your contact information as required including name company name phones and address The country location will determine the location of the server used for your Compressor s DDNS Chose the closest city to you available from the list 9 Click save your user will be created and the website will prompt you to the main page for login 10 Ent...

Page 40: ...CCTV DNS service should be enabled See 8 6 IP CCTV DNS Setup for additional information There are 3 options in UPNP Port Forwarding Manual User Assigned Port is used when users can access network router hub and manually assign available network port to Compressor In this case after you manually opened the ports in your router select this option and enter the port you assigned to the Compressor UPn...

Page 41: ...x 0 3 Multicast Address Use rtsp network video server ip address mcam0_0 For multiple channels use cam0_x x 0 3 If there are multiple modules use camx_0 x 0 3 Service Enable Start RTSP service Disable Stop RTSP service RTSP Port In normal case use default port number 554 to connect to RTSP service If not using port 554 enter the port number you want to use e g port number 445 rtsp network video se...

Page 42: ... Trap can function when SNMP V1 V2 is enabled SNMP V1 V2 Enable Start SNMP service Disable Stop SNMP service Trap Enable Start SNMP Trap service Disable Stop SNMP Trap service Destination IP Address IP Address to receive SNMP Trap messages Trap Community Key value used in SNMP Trap e g public Available Traps Type of SNMP Trap message 1 Cold Start When SNMP starts 2 Authentication Failure When key ...

Page 43: ... port is primarily used for console and AUX port is used for PTZ control However both can be used for other purposes when necessary 8 1 1 Serial Input Mode When serial ports are set in Serial Input Mode the Compressor can be triggered by the external sensors to send images from the camera by email or to an FTP server It can also activate Alarm Output by input from sensors inputs To configure click...

Page 44: ... Input Model Select the sensor s model number you want to use from the drop down menu The following example is when a speed sensor AGILIS HE820 SINGAPORE is selected Upper Limit The highest value in the range to assign Lower Limit The lowest value in the range to assign Initial String Length The length of initial string from sensor Initial String Data The initial string from sensor Speed Delay sel...

Page 45: ...s control box X10 Protocol z256 protocol For external devices control the Compressor supports RS 232 or RS 485 communication Once an external device is properly connected to the Compressor for communication select the protocol baudrate data bit stop bi parity bit and transmission mode Click Apply to save or Back to cancel 8 1 3 Transparent Mode When there are two or more Compressors on the same ne...

Page 46: ...rt pattern Not used if unchecked Data Size Data size in single transfer Not used if unchecked 8 1 4 PTZ Mode With the PTZ camera s RS 485 cable wired to the Compressor s COM or AUX port select the proper PTZ model in PTZ Mode Configuration screen and then click Apply to save the change Select the appropriate protocol from the drop down menu Please note that when a protocol is selected the default ...

Page 47: ... screen will appear as shown below Use the PTZ control to move the camera to a desired spot Select the Preset number you d like to assign to it Click Set button to save the preset values in the Preset number Mode When Step is selected the camera will move as much as pre defined distance When Continuous is selected it will keep moving as long as the button is being pressed Speed In Step mode differ...

Page 48: ... of the screen 4 To change the size of the mask A Click and hold any of the mask s corners B Move the corner away from the center of the mask to increase the size of the mask C Move the corner towards the center of the mask to reduce the size of the mask 5 To move the mask to a different position click and hold the center of the mask While clicking on the mask move it to the desired position 6 Cli...

Page 49: ...d video will contain the IP address of the server Audio Select if Audio function is to be used applies to Primary Stream only DW CP04 supports 2 way audio streaming by combining microphone input with video data Users can listen to the streamed audio on PC speakers Image Size Select the resolution of each channel s video Frame Rate Adjust the number of frames per second the channels are recording E...

Page 50: ...OP Encoded frames have different data size from each other Image Quality one of 6 quality levels Low Compression Highest High Normal Low Lowest GOP Structure Distance between I Frames That is filled with P frames If CBR Constant Bit Rate is selected Video frames are encoded with selected image quality and GOP Encoded frames have the same data size as other frames Due to the constant bit rate it ha...

Page 51: ...erial Input ports and 4 output ports in the DW CP04 DI Sensor Input DO Alarm Output Setup Each Input and Output port can be assigned unique name respectively so that you can easily distinguish every Input and Output ports from others by those names DI DO functionality can be set to either Normal Open or Normal Closed type as follows o Normal Open Type Normal is OPEN and goes CLOSED when triggered ...

Page 52: ... size which will store the images before event The unit is in frame and each channel can be set with different values The total number of frames for Pre Alarm Buffer and Post Alarm Buffer is limited to 10 frames Pre Alarm Speed You can set the buffering speed If it s set to Fastest the server will store images as fast as it can Each cannel can be set with different values 9 1 1 E mail Service Conf...

Page 53: ...ice windows is displayed as shown below Alarm Service is activated only when the conditions in Advanced Services are met Item Description Service This shows what service this condition is for Module ID Module ID for current setup Camera ID Channel ID for current setup Enable Disable Select Enable to use Condition otherwise select Disable Always This Condition applies all the time Schedule or Event...

Page 54: ...ame If Directory Name is checked new directory is created with server name If File Name is checked new file is created with server name Weekday If Directory Name is checked new directory name is created with weekday If File Name is checked new file name is created with weekday Month If Directory Name is checked new directory name is created with month If File Name is checked new file name is creat...

Page 55: ...ct a condition for FTP Buffered service to be activated Up to 3 conditions can be set Pre Alarm Buffer Size The Buffer size assigned for Pre Alarm Check Video buffer Click this link to go to Advanced Services for video buffer setup Pre Alarm Images The number of image frames to store before Alarm Post Alarm Images The number of image frames to store after Alarm Pre Alarm Speed This field shows the...

Page 56: ...for each Camera Item Description Condition 1 Condition 3 Select a condition for FTP Periodic service to be activated Up to 3 conditions can be set respectively Alarm Speed Select the speed of images to send in FTP Periodic service After finishing setup click Save button to apply If you don t want to change click Back ...

Page 57: ...d Port Enter port number for CGI or other functions Default is 80 CGI Path Alarm Common Message Enter CGI Path for CGI or other functions User ID Enter User ID to log in Password Enter Password for the User ID to log in After finishing the configuration click Save button to apply the change and continue to the next page Clicking Back will cancel the changes and go back to the previous page Sensor ...

Page 58: ...r finishing the configuration click Save button to apply the change and continue to the next page Clicking Back will cancel the changes and go back to the previous page Alarm Output Service Configuration for each Input Category Contents Condition 1 Condition 3 Select a condition to configure Alarm Output Service Up to 3 conditions can be set respectively Alarm Output Duration Select how long the A...

Page 59: ... run Recording Configuration Enter Recording Configuration menu then click the SD Information to find out the SD card s format information If entire SD Information is shown as None SD card might not be formatted In that case click the Back button and select SD Status Format 10 1 1 SD Status Format A list of all SD cards available will be displayed including information on whether they are formatte...

Page 60: ...ing is complete the following window will appear informing it Click the OK button On SD Status Format window you will be able to see that the 1 ST SD is shown formatted After formatting SD card is complete click the Reboot button to restart the system 10 1 2 SD Information After about 30 seconds the system will be rebooted You will be able to see the following information when you log in to the Ad...

Page 61: ...Configuration sub menu All 4 channels will be displayed with their recording setup status indicated in the far right side of the table as enabled or disabled In this page you can also see the recording status of the entire Compressor and stop recording to the SD card Click on a camera s name to go to the camera s recording setup page Each camera can be configured to record based on three condition...

Page 62: ...Images Recording speed before Event Valid only when Recording condition is set to Always or Schedule Post Alarm Images The number of frames stored before Event Up to 5 frames Valid only for Event Driven Recording Pre Alarm Speed Recording speed after Event Valid only when Recording condition is set to Event Driven Recording Post Alarm Speed The number of frames stored after Event Up to 5 frames Va...

Page 63: ...ion Recording is selected If all the four sensors are checked together recording is enabled only when all four sensor are activated When Hardware motion detection is used you should set the detection area in Camera Motion section External Input Data Recording is enabled when the data is externally input Camera Connected Recording is enabled when camera signal is detected Camera Disconnected Record...

Page 64: ...nd the Post Alarm speed will be the recording speed after the event is triggered If there are two recording conditions configured it can start recording when at least one condition is valid After configuration is finished click the Save to apply the change and return to previous screen Now you will notice that the Recording Configuration is made If the video is already being recorded the status wi...

Page 65: ... size for video is 630 Mbytes in HDD So every time the HDD is out of space it will delete the oldest 630 Mbytes file to make space Pause at full When the HDD is out of space it will stop recording and display STOP status You can setup e mail notifications when the HDD is full and stops recording You can set a time limit on how long the recorded video will be kept in the hard drive by putting a che...

Page 66: ...the default contents of the notification Disk Full Notification Select Enable to use this feature Periodic Notification Select Enable if you want to receive the HDD capacity information on specific Day of week and Time Day Time Set the Day of week and Time you want to receive email notification Above Example Receiving SD capacity information at 3 pm every Monday and Wednesday SD Error Notification...

Page 67: ...r Recording Configuration you can clear all the contents of Recording Configuration in a single step Click Clear Recording Configuration on Recording Configuration menu Click Clear button and a confirmation window will be displayed as below Click OK to delete all previous recording configurations or cancel to exit 10 7 Delete Recorded Data The Delete Recorded Data menu allows you to delete all pre...

Page 68: ...ult conditions and update the system 11 1 System Log Select the System Log menu to view what users connected to the Compressor their IP address and which section of the web viewer was accessed Live admin player home 11 2 Save Configuration If you have made multiple configuration changes in the Compressor s admin menu go to the Save Configuration menu to make sure all current settings are saved ins...

Page 69: ...ight away If you click Cancel the web browser is still open but you will not be able to access the Compressor Server until the rebooting is finished 11 4 Factory Default When selected the Compressor will return to factory default conditions for all settings and configurations except Network configuration Click Factory Default in the Utilities menu A confirmation screen will be displayed Click Fact...

Page 70: ...are for the Compressor 11 5 1 Update by Item Click the Start button next to All Firmware RAM disk System Web Update and the other items on the menu and a confirmation window will appear Click OK to proceed the update The Compressor s web page will close and an upgrade window will appear Browse and select the upgrade file from your PC s directory Click Next Follow the instructions and upload each o...

Page 71: ...r unauthorized user access A Make sure the followings The access to the Compressor is good on Internet Explorer At least one camera is authorized for video viewing At least one remote server is registered if you re running a network video record without a local camera 12 1 3 Video Q I can t see live view on screen A Make sure that at least one camera is registered in groups of network video record...

Page 72: ...d then select the camera linked to the Audio In port on SmartViewer Check if Mute is activated Check if the computer has the sound card driver properly installed Also check the level of speaker volume Q I can t send audio to the Compressor A Sending audio from SmartViewer to the Compressor is only allowed to the user who used that feature for the first time Any other user can only receive audio fr...

Page 73: ...at the Compressor is connected to the network 12 1 7 Other Q An error occurs if Internet Explorer is closed while SmartViewer is working A It can be caused if you re using Internet Explorer 6 0 Upgrading Internet Explorer to 7 or higher can solve the issue ...

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