65 Aleksandar Stamboliyski Str., 8000 Bourgas, Bulgaria
Tel: +359 56 820027, Fax: +359 56 836700
E-mail: [email protected] ,Web: www.devabroadcast.com
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Troubleshooting
If you experience trouble with Radio Explorer II, try the following solutions. If the problem
occurs again, contact your local dealer or DEVA Broadcast Ltd.
Situation
Solution
– Cannot turn on Radio Explorer II;
– The power turns off suddenly.
1. Check whether the device is connected to the
Power supply or the Car cigarette lighter;
2. Check whether the cables are properly connected;
3. Check whether the cable is not pinched/sheared
by doors, windows or trunk lids.
– Nothing is displayed on the OLED display
when the power is turned on.
1. Check whether the device is connected to the
Power supply or the Car cigarette lighter;
2. Restart the device.
– The Power LED Indicator is turned on but
nothing is displayed on the OLED screen.
Restart the device.
– Cannot record on the internal memory.
Check whether the internal memory is full. If so
download all campaigns using the FTP server.
– You have formatted the internal memory by
mistake.
All the data on the memory card is deleted by
formatting. You cannot restore it.
– I am having trouble installing DEVA Device
Manager.
Delete all installed files and start over the installation
process.
– I have waited for 10 minutes, but
Radio Explorer II still does not receive GPS
Signal.
1. Check whether a suitable location for installation
of the GPS antenna that provides a clear view of
the sky for a good satellite reception is chosen;
2. Check whether the cables are properly connected;
3. Check whether the cable is not pinched/sheared
by doors, windows or trunk lids;
4. Restart the device.
– Radio Explorer II does not receive signal
from the Antenna Input/s, and I am sure that
there are several stations in range.
1. Check whether the antenna is properly connected;
2. Select the other antenna input;
3. Restart the device.
– I have trouble entering the WEB Interface. 1. Due to the inability of some WEB Browsers
to read the IP address format displayed on the
screen of the device, the numbers included in the
IP Address must be written without the leading
zeros. For example: 192.168.020.068 must be
written as 192.168.20.68;
2. Check whether the IP address is written correctly;
3. Use other WEB browser;
4. Restart your PC.