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Drives

Dell Precision™ Workstation 490 User's Guide

Tower Computer Drives

Desktop Computer Drives

Hard Drive

Drive Panels

Floppy Drive

Media Card Reader

CD/DVD Drive

Tower Computer Drives

Possible fully-populated computer configurations:

Three serial ATA (SATA) or serial-attached SCSI (SAS) hard drives and up to two optical drives

Up to two (SAS or SATA) hard drives with up to two optical drives and one floppy drive or one Media Card Reader

Desktop Computer Drives

Possible fully-populated computer configurations:

Up to three SATA hard drives or two (internal) SAS and one SATA hard drive, one optical drive, and one floppy drive or Media Card Reader

Up to two hard drives, up to two optical drives, and one floppy drive or one Media Card Reader

1 upper 5.25-inch drive bay (holds CD/DVD drive)

2 lower 5.25-inch drive bay (holds optional CD/DVD drive)

3 FlexBay (holds optional third hard drive, floppy drive, or Media Card Reader)

4 rotatable hard-drive carrier (holds two SAS or SATA drives)

Summary of Contents for Precision Workstation 490

Page 1: ...e ENERGY STAR is a registered trademark of the U S Environmental Protection Agency Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCTA August 2006 P N KD769 Rev A01 Information About Your Computer About Your...

Page 2: ...vices such as digital video cameras and external storage devices 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory keys or cameras or for bootable USB devices see System Setup for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as prin...

Page 3: ...Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program 12 network link light The network link light is on when a good connection exists between a 10 Mbps 100 Mbps or 1000 Mbps or 1 Gbps network and the computer 13 diagnostic lights 4 Use these lights to help you troubleshoot a computer problem based on the diagnostic code ...

Page 4: ...connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with an additional network connector card use the connectors on the card and on the back of the computer when setting up multiple network connections such as a separate intra and extranet It is recommended that you use Category 5 ...

Page 5: ...ng data do not use the power button to turn off the computer Instead perform an operating system shutdown NOTE The power button can also be used to wake the computer or to place it into a power saving state See Power Management for more information 9 power light The power light illuminates and blinks or remains solid to indicate different states No light The computer is turned off Steady green The...

Page 6: ...press cards NOTE The slot farthest to the left and the two slots on the right support half length cards one PCI Express x8 slot wired as x4 and two PCI X slots The center three slots support full length cards one PCI Express x16 slot one PCI Express x8 slot wired as x4 and one PCI slot 3 power connector Insert the power cable 1 power supply 2 rotatable hard drive bay 3 FlexBay 4 lower 5 25 inch dr...

Page 7: ...processor connector CPU_0 15 Flexbay connector USB 2 secondary processor connector CPU_1 16 SATA connectors SATA_2 SATA_1 SATA_0 3 front fan connector FAN_FRONT 17 floppy drive DSKT 4 card cage fan FAN_CCAG 18 front panel connector FRONTPANEL 5 internal speaker connector 19 PCI X card slot SLOT6_PCIX ...

Page 8: ... wired as x4 SLOT3_PCIE 10 auxiliary hard drive LED connector AUX_LED 24 PCI Express x16 card slot SLOT2_PCIE 11 RTC reset jumper RTCRST 25 PCI Express x8 card slot wired as x4 SLOT1_PCIE 12 battery socket BATTERY 26 memory module connectors DIMM_1 8 13 main power connector POWER1 27 memory fan connector FAN_MEM 14 SATA connectors SATA_4 SATA_3 Device Color SATA Hard drive blue cable Floppy drive ...

Page 9: ...ent software It supports instrumentation that conforms to SNMP DMI and CIM industry standards Dell OpenManage Client instrumentation which is based on DMI and CIM is available for your computer For information on IT Assistant see the Dell OpenManage IT Assistant User s Guide available on the Dell Support website at support dell com Dell OpenManage Client Instrumentation Dell OpenManage Client Inst...

Page 10: ...r is opened the setting changes to Detected and the following alert message displays during the boot routine at the next computer start up Alert Cover was previously removed l On Silent default If the computer cover is opened the setting changes to Detected No alert message appears during the boot sequence at the next computer start up l Off No intrusion monitoring occurs and no messages appear To...

Page 11: ...Press Enter to access the field c Type in the administrator password and press Enter 3 Use the arrow keys to navigate to the System Password field and then press Enter 4 Type your new password into the New Password field You can use up to 15 characters To erase a character when entering your password press Backspace or the left arrow key The password is not case sensitive Certain key combinations ...

Page 12: ...ssage is displayed each time you type an incorrect or incomplete system password Deleting or Changing an Existing System Password To escape from the field without assigning a system password press Esc at any time before you complete step 5 1 Enter the system setup program see System Setup and verify whether an Unlock Setup field is present under Security 2 If the Unlock Setup field is present a Us...

Page 13: ...ations the speaker emits a beep As you press each character key or the spacebar for a blank space a placeholder appears in the field 5 Press Enter If the new administrator password is less than 15 characters the whole field fills with placeholders 6 To confirm your password type it a second time in the Confirm New Password field and press Enter 7 Press Enter at the prompt The administrator passwor...

Page 14: ...ssword l To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once this F2 prompt appears press F2 immediately 4...

Page 15: ...Sequence Diskette drive default Determines the order in which the system searches for boot devices during system startup NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Internal default Enables and disables the fl...

Page 16: ...ult Enables or disables the onboard audio controller USB Controller On default Enables or disables the internal USB controller No Boot enables the controller but disables the ability to boot from a USB device NOTE Operating systems with USB support will recognize USB floppy drives regardless of the No Boot setting Front USB Ports On default Enables or disables the front USB ports USB for Flexbay O...

Page 17: ...ere the user can view but not modify system setup fields Admin Password Not Set default Displays the current status of your system setup program s password security feature and allows you to verify and assign a new admin password System Password Not Set default Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Passwor...

Page 18: ...uspend state in which the power is reduced or turned off for many components however system memory remains active Maintenance Service Tag Displays the service tag for your computer SERR Message On default Some graphics cards require that the SERR message be disabled Load Defaults Restores system setup options to their factory defaults Event Log Allows you to view the Event Log Entries are marked R...

Page 19: ...t Windows desktop Then shut down your computer see Turning Off Your Computer and try again A menu appears 4 Use the up and down arrow keys to navigate to Boot Device Menu then press Enter to select the option 5 The Boot Device Menu appears listing all available boot devices 6 Use the up and down arrow keys to navigate to the device that is to be used for the current boot only 7 Press Enter to sele...

Page 20: ...ption to USB 2 Save your changes and exit system setup 3 Connect the USB floppy drive insert bootable media and re boot the system 4 See Selecting the Boot Device for the Current Boot Clearing Forgotten Passwords 1 Follow the procedures in Before You Begin NOTE To boot to a USB device the device must be bootable To ensure that your device is bootable check the device documentation CAUTION Before y...

Page 21: ...the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer Cover 3 Reset the current CMOS settings a Locate the password and CMOS jumpers RTCRST on the system board see System Board Components b Remove the password jumper plug from its pins c Place the password jumper plug on the RTCRST pins and wait approximately 5 seconds d Remove the jumper plug from the RTCRST pin...

Page 22: ...hreading technology check the system setup option for Hyper Threading under the Performance tab see System Setup About RAID Configurations This section provides an overview of the RAID configuration that you might have selected when you purchased your computer While there are many RAID configurations available in the computer industry for different types of uses Dell offers RAID level 0 RAID level...

Page 23: ...both drives two 120 GB RAID level 1 drives collectively have a maximum of 120 GB on which to store data RAID Level 5 RAID level 5 uses a data staging storage technique known as parity checking When a block of data is written to the RAID configuration it is striped across all of the drives in the RAID array except for one drive to which is written parity data The parity data is information that all...

Page 24: ...rive and reconfigure both drives into a RAID volume without losing the existing operating system and any data you need to use the migrating option for a RAID level 0 configuration see Migrating to a RAID Level 0 Configuration a RAID level 1 configuration see Migrating to a RAID Level 1 Configuration or a RAID level 5 configuration see Migrating to a RAID Level 5 Configuration Create a new volume o...

Page 25: ...e Utility 3 If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode 4 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard 5 Click Next at the first screen 6 Confirm the volume name select RAID 5 as the RAID level and then click Next to continue 7 On the Select Volume Location s...

Page 26: ...select RAID 0 as the RAID level Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 KB as your strip size 7 Select the appropriate strip size from the drop down box and then click Next Select the hard drive that you want to use as your source hard drive it should be the hard drive containing the data...

Page 27: ...gration process Migrating to a RAID Level 5 Configuration 1 Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode 2 Click the Start button and point to All Programs Intel R Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see Settin...

Page 28: ...ng Your Computer to RAID Enabled Mode 2 Press Ctrl i when you are prompted to enter the Intel RAID Option ROM utility 3 Press the up and down arrow keys to highlight Create RAID Volume and press Enter 4 Enter a RAID volume name or accept the default and press Enter 5 Press the up and down arrow keys to select RAID0 Stripe and press Enter 6 If more than two hard drives are available press the up an...

Page 29: ...ess Enter 12 Install the operating system see Reinstalling Windows XP Creating a RAID Level 5 Configuration 1 Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode 2 Press Ctrl i when you are prompted to enter the Intel RAID Option ROM utility 3 Use the up and down arrow keys to highlight Create RAID Volume and press Enter 4 Enter a RAID volume name or accept the de...

Page 30: ...ighlight the RAID volume you want to delete and press Delete 4 Press y to confirm the deletion of the RAID volume 5 Press Esc to exit the Intel RAID Option ROM utility Back to Contents Page NOTICE When you perform this operation all data on the RAID drives will be lost NOTICE If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM utility your computer ...

Page 31: ... computer cover see Removing the Computer Cover 4 Locate the battery socket see System Board Components 5 If necessary disconnect any cables that block access to the battery socket 6 Support the battery connector by pressing down firmly on the positive side of the connector 7 While supporting the battery connector press the battery tab away from the positive side of the connector and pry the batte...

Page 32: ...ices to electrical outlets and turn them on 13 Enter the system setup program see System Setup and restore the settings that you recorded in step 1 14 Properly dispose of the old battery For more information see your Product Information Guide Back to Contents Page 1 system battery 2 positive side of battery connector 3 battery socket tab 4 battery socket NOTICE To avoid damage to the battery conne...

Page 33: ...r computer see Turning Off Your Computer 2 Disconnect all telephone or network cables from the computer 3 Disconnect your computer and all attached devices from their electrical outlets 4 Press the power button to ground the system board NOTICE To avoid losing data save and close all open files and exit all open programs before you turn off your computer CAUTION Before you begin any of the procedu...

Page 34: ...utlet before opening the cover NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components ...

Page 35: ...n Expansion Card Before installing a card see the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer If you are replacing a card uninstall the existing driver for the card Installing an Expansion Card 1 Follow the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer ...

Page 36: ...nment guides on the fan case c If the connector has a release tab press the release tab as you grasp the card by its top corners and ease it out of its connector 1 card retention door 2 release tab 1 release tab 2 card retention door 3 alignment bar 4 alignment guide NOTE For extra security remove the alignment guide an upside down screw and screw it in right side up to secure a card 5 filler brac...

Page 37: ...e tab on the card slot pull the release tab 11 Before you close the card retention door ensure that l The tops of all cards and filler brackets are flush with the alignment bar l The notch in the top of the card or filler bracket fits around the alignment guide CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be s...

Page 38: ...ystem setup program see System Setup select Integrated Audio and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 19 If you installed a network adapter card and want to disable the integrated network adapter a Enter the system setup program...

Page 39: ... card retention door ensure that l The tops of all cards and filler brackets are flush with the alignment bar l The notch in the top of each card or filler bracket fits around the alignment guide 1 release tab 2 card retention door 3 alignment bar 4 alignment guide NOTE For extra security remove the alignment guide an upside down screw and screw it in right side up to secure a card 5 filler bracke...

Page 40: ...nstructions 14 If you removed a sound card a Enter the system setup program see System Setup select Integrated Audio and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 15 If you removed a network adapter card a Enter the system setup program see System Setup select Integrated NIC and then change the setting to On b Connect t...

Page 41: ...VD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you ca...

Page 42: ...rted by your DVD player see the documentation provided with your DVD player or contact the manufacturer l Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording l Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you...

Page 43: ... carefully into the ball cage or use a can of compressed air to dislodge dust and lint 5 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 6 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 7 Replace the ball and retainer ring and turn the retainer ring ...

Page 44: ... of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are also safe to use on DVDs Back to Contents Page NOTICE Always use compr...

Page 45: ...CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s ...

Page 46: ...roperly cabled and firmly seated 12 Rotate the hard drive carrier back into place see Rotating the Hard Drive Carrier Back into the Computer 13 Replace the computer cover see Replacing the Computer Cover 1 heat sink assembly 2 captive screw housing 4 NOTICE If you are installing a processor upgrade kit from Dell discard the original heat sink assembly If you are not installing a processor upgrade ...

Page 47: ... lever from under the center cover latch on the socket Ensure that the release lever is fully extended 8 Orient the front and rear alignment notches on the processor with the front and rear alignment notches on the socket 9 Align the pin 1 corners of the processor and socket NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing the processo...

Page 48: ...sure that all connectors are properly cabled and firmly seated 16 Rotate the hard drive carrier back into place see Rotating the Hard Drive Carrier Back into the Computer 17 Replace the computer cover see Replacing the Computer Cover 18 Connect the computer and devices to electrical outlets and turn them on Back to Contents Page 1 tab 5 front alignment notch 2 processor socket 6 socket and process...

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Page 50: ... optical drives and one floppy drive or one Media Card Reader Desktop Computer Drives Possible fully populated computer configurations l Up to three SATA hard drives or two internal SAS and one SATA hard drive one optical drive and one floppy drive or Media Card Reader l Up to two hard drives up to two optical drives and one floppy drive or one Media Card Reader 1 upper 5 25 inch drive bay holds C...

Page 51: ...he hard drive in the FlexBay l If a metal shield is installed in the 5 25 inch drive bay and you install an optical drive in its place a shield is not needed in that bay In either of the above situations the metal shield should be kept in case it is needed later If you remove a floppy drive a Media Card Reader or an optical drive from your computer you will need to install a metal shield in its pl...

Page 52: ...ct setting the device attached to the last connector on the data cable is primary or the boot device and the device attached to the middle connector on the data cable is the secondary device See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting When connecting a SAS or SATA cable hold the cable by the connector at each end and press fir...

Page 53: ...onnector 6 optional PCI Express SAS controller card NOTICE If SATA and SAS drives are mixed the two drives of the same type should be installed in the rotatable drive bay NOTICE It is recommended that you only use SAS cables purchased from Dell Cables purchased elsewhere are not guaranteed to work with Dell computers CAUTION Before you begin any of the procedures in this section follow the safety ...

Page 54: ...the empty hard drive bay remove the bracket by pressing its tabs toward it each other and pulling it up and out of the drive bay 8 If a replacement hard drive does not have the hard drive bracket attached remove the bracket from the old drive Flex the hard drive bracket open and align the side holes in the new hard drive with the plastic pins on the bracket release the tension upon the bracket so ...

Page 55: ...connect the data cable on the SAS controller card to the hard drive 1 drive 2 hard drive bracket NOTICE SAS drives and SATA drives cannot be mixed in the rotatable hard drive carrier The drives in the hard drive carrier must both be either SATA or SAS hard drives NOTICE The only SATA connectors on the board that support hard drives are those labeled SATA0 SATA1 and SATA2 1 P3 power connector 3 har...

Page 56: ...your computer see About the Metal Shields Present in Some Drive Configurations slide the sliding plate lever to the right and hold it in place as you pull to remove the vented metal insert from the FlexBay 6 Disconnect the power cable from the back of the hard drive 1 power cable 4 optional SAS contoller card 2 SAS data cable 5 SAS cable 3 SAS hard drive NOTICE If only one hard drive is to be inst...

Page 57: ...a cable to the side 8 Slide the sliding plate lever to the right to release the shoulder screw and slide the drive out of the FlexBay 1 sliding plate lever 4 power supply 2 SATA data cable 5 SATA_2 connector 3 power cable 6 optional SATA hard drive in FlexBay 1 SAS data cable 4 SAS connector 2 power cable 5 optional SAS controller card 3 power supply 6 optional SAS hard drive in FlexBay ...

Page 58: ...our holes on the sides of the drive if they are not already installed Otherwise verify that the screws are installed in the front 4 holes 3 Follow the procedures in Before You Begin 1 sliding plate lever 2 optional third hard drive in FlexBay NOTICE If metal shields are present in your computer configuration they must be installed at all times while your computer is in use or your computer may not...

Page 59: ...have a hard drive installed in the FlexBay remove the hard drive see Removing an Optional Third Hard Drive Tower Computer Only 9 Gently slide the drive into place in the FlexBay the drive clicks through two notches before it is securely installed 10 Connect a power cable to the back of the hard drive 11 Connect a data cable to the back of the hard drive and if it is a SATA drive connect the other ...

Page 60: ...drive A 18 Turn on the computer 19 Enter the system setup program see System Setup and update the appropriate Drive option 20 Exit the system setup program and reboot the computer 21 Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions 22 Test the hard drive See Dell Diagnostics for instructions 23 If the dri...

Page 61: ...system board 7 Slide the hard drive carrier out of the 5 25 inch drive bay 8 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive out of the hard drive carrier 9 Set the drive and carrier aside in a secure location CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 1 desktop drive re...

Page 62: ...see Removing the Computer Cover 4 Remove the drive panel see Removing the Drive Panel 5 Pull the desktop drive retention insert out by the handle and set it aside in a safe place 6 If another device is installed in the CD DVD drive bay remove that device see Removing a CD DVD Drive Desktop Computer NOTICE If metal shields are present in your computer configuration they must be installed at all tim...

Page 63: ...the plastic pins on the bracket release the tension upon the bracket so that the hard drive is securely fastened 9 Slide the hard drive in the hard drive bracket into the hard drive carrier 10 Slide the hard drive carrier into the 5 25 inch drive bay until it is securely seated 11 Replace the desktop drive retention insert and fold down its handle 12 Connect a power cable to the hard drive 1 hard ...

Page 64: ...pdate the appropriate Drive option 21 Exit system setup and reboot the computer 22 Partition and logically format your drive before you proceed to the next step 23 See the documentation for your operating system for instructions Drive Panels Removing the Drive Panel 1 Follow the procedures in Before You Begin 2 Remove the front panel see Removing the Front Panel 1 power cable 3 SATA_2 connector 2 ...

Page 65: ...on Removing a Drive Panel Insert 1 Follow the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer Cover 3 Remove the drive panel see Removing the Drive Panel 1 drive panel 2 sliding plate 3 sliding plate lever 1 sliding plate 2 sliding plate lever 3 drive panel NOTICE Drive panel inserts may contain screws on the inside You can attach the screws to new drives that ...

Page 66: ...e the drive panel insert into place 3 Ensure that the drive panel insert is correctly seated in the drive panel Replacing the Drive Panel 1 Follow the procedures in Before You Begin NOTICE To avoid breaking the drive panel insert tab do not pull the insert more than approximately 1 cm inch away from the drive panel before sliding the tab out of the slot 1 drive panel 2 drive panel insert 3 drive p...

Page 67: ...instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the...

Page 68: ... and slide the drive out of the FlexBay 7 If you are not installing another drive in the FlexBay and metal shields are present in your computer see About the Metal Shields Present in Some Drive Configurations install the vented metal insert over the FlexBay and the empty space beneath it a Insert the metal insert s two upper screws and its two lower screws into the corresponding slots inside the F...

Page 69: ... this section 5 If metal shields are present in your computer see About the Metal Shields Present in Some Drive Configurations and the FlexBay is not populated slide the sliding plate lever to the right and hold it in place as you pull to remove the vented metal insert from the FlexBay 6 Remove the FlexBay drive panel insert see Removing a Drive Panel Insert 7 If no screws are attached to the driv...

Page 70: ...er cover see Replacing the Computer Cover 15 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 16 Enter the system setup program see System Setup and select the appropriate Diskette Drive option 17 Verify that your computer works correctly by running ...

Page 71: ... and set it aside in a safe place 7 Remove the floppy drive from the FlexBay 8 If you are not installing another drive in the FlexBay and metal shields are present in your computer see About the Metal Shields Present in Some Drive Configurations install the vented metal insert over the FlexBay and the empty space beneath it a Holding the metal insert at an angle insert its two upper screws into th...

Page 72: ... that all connectors are properly cabled and firmly seated 13 Replace the computer cover see Replacing the Computer Cover 14 Connect the computer and devices to electrical outlets and turn them on Installing a Floppy Drive Desktop Computer 1 Follow the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer Cover 3 Remove the drive panel see Removing the Drive Panel 4 ...

Page 73: ...up towards you disengaging its lower screws from the surrounding metal c Lift the metal insert from the computer disengaging its top screws and metal tabs from the surrounding metal 7 Remove the FlexBay drive panel insert see Removing a Drive Panel Insert 8 If no screws are attached to the drive remove the shoulder screws from the inside of the drive panel and attach the screws to the new drive 1 ...

Page 74: ...e Drive Panel 15 Ensure that all connectors are properly cabled and firmly seated 16 Replace the computer cover see Replacing the Computer Cover 17 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 18 Enter the system setup program see System Setup an...

Page 75: ...he procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do ...

Page 76: ...e Removing the Drive Panel 4 If another device is installed in the FlexBay remove that device see the appropriate removal instructions in this section 5 If metal shields are present in your computer see About the Metal Shields Present in Some Drive Configurations and the FlexBay is not populated slide the sliding plate lever to the right and hold it in place as you pull to remove the vented metal ...

Page 77: ...board connector labeled USB To locate system board connectors see System Board Components 11 Check all cable connections and fold cables out of the way to allow for airflow between the fan and cooling vents 12 Reinstall the drive panel see Replacing the Drive Panel 1 Media Card Reader 2 screws 1 sliding plate lever 2 Media Card Reader 1 interface cable 2 Media Card Reader system board connector US...

Page 78: ...ctions Removing a Media Card Reader Desktop Computer 1 Follow the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer Cover 3 Remove the drive panel see Removing the Drive Panel 4 Disconnect the interface cable from the back of the Media Card Reader 5 Disconnect the other end of the interface cable from the system board connector labeled USB To locate the system bo...

Page 79: ...ks into place and its metal tabs rest flush against the chassis surface Then install a drive panel insert see Replacing a Drive Panel Insert 9 If you are installing another drive in the FlexBay see the appropriate installation instructions in this section 10 Replace the desktop retention insert and fold down its handle 11 Reinstall the drive panel see Replacing the Drive Panel 12 Ensure that all c...

Page 80: ...resent in Some Drive Configurations remove the vented metal insert from the FlexBay a Pull the vented metal insert forward until its surface is flush with that of the surrounding chassis b Rotate the bottom of the metal insert up towards you disengaging its lower screws from the surrounding metal c Lift the metal insert from the computer disengaging its top screws and metal tabs from the surroundi...

Page 81: ...vents 14 Reinstall the drive panel see Replacing the Drive Panel 15 Ensure that all connectors are properly cabled and firmly seated 16 Replace the computer cover see Replacing the Computer Cover 17 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 18...

Page 82: ... board 6 Slide the sliding plate lever to the right to release the shoulder screw and slide the drive out to remove it from the drive bay CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To pre...

Page 83: ... If you are installing an IDE drive configure the drive for the cable select setting 3 Remove the computer cover see Removing the Computer Cover 4 Remove the drive panel see Removing the Drive Panel 5 If another device is installed in the CD DVD drive bay remove that device see Removing a CD DVD Drive Tower Computer 6 If the CD DVD drive bay is unpopulated and metal shields are present in your com...

Page 84: ...e 11 If you are installing an IDE drive another CD DVD drive may be attached to the same data cable by another connector The other end of the data cable should connect to the system board connector labeled IDE To locate the system board connector see System Board Components If you are installing a SATA drive connect the other end of the data cable to a SATA connector on the system board 1 CD DVD d...

Page 85: ...ive Desktop Computer 1 Follow the procedures in Before You Begin 2 Remove the computer cover see Removing the Computer Cover 3 Remove the drive panel see Removing the Drive Panel 4 Disconnect the power and data cables from the back of the drive 5 If you are uninstalling your only IDE CD DVD drive and will not replace it at this time disconnect the data cable from the system board and set it aside ...

Page 86: ...d devices to electrical outlets and turn them on Installing a CD DVD Drive Desktop Computer 1 Follow the procedures in Before You Begin 2 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable se...

Page 87: ...d data cables to the CD DVD drive 12 If you are installing an IDE drive another CD DVD drive may be attached to the same data cable by another connector The other end of the data cable should connect to the system board connector labeled IDE To locate the system board connector see System Board Components If you are installing a SATA drive connect the other end of the data cable to a SATA connecto...

Page 88: ... electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 19 Enter the system setup program see System Setup and select the appropriate Drive option 20 Verify that your computer works correctly by running the Dell Diagnostics See Dell Diagnostics for instructions Back to Contents Page 1 power cable 2...

Page 89: ... installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures l Reorient the receiving antenna l Relocate the system with respect to the receiver l Move the system away from the receiver l Plug the system int...

Page 90: ...ng Drivers and Utilities run the Dell Diagnostics see Dell Diagnostics or access your documentation Readme files may be included on your CD to provide up to the minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com l How to set up my computer l How...

Page 91: ...s appropriate for your configuration Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com To download Desktop System Software go to support dell com l Service call status and support history l Top technical issues for m...

Page 92: ...ectors 8 Memory capacities 512 MB or 1 2 or 4 GB ECC Minimum memory 1 GB Maximum memory 32 GB BIOS address F0000h Computer Information Chipset Intel 5000X Data bus width 64 bits Address bus width 36 bits DMA channels 8 Interrupt levels 24 BIOS chip NVRAM 8 Mb NIC Integrated network interface with ASF 2 0 support as defined by the Distributed Management Task Force DMTF Capable of 10 100 1000 commun...

Page 93: ...es cards maximum x4 link width connector size 98 pins connector data width maximum 4 PCI Express lanes PCI Express x16 connector one x16 slot supports x16 x8 x4 and x1 modes cards connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Internally accessible two 3 5 inch hard drive bays Connectors...

Page 94: ...a 1000 Mb 1 Gb operation Front panel displays solid green when a network connection is present NOTE If you disable the onboard LAN controller in System Setup these lights will remain off even if an active network connection is present Activity light yellow blinking light on the back panel when there is network activity NOTE If you disable the onboard LAN controller in System Setup this light will ...

Page 95: ...ally clean your monitor screen mouse and keyboard see Cleaning Your Computer Back to Contents Page Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 5 to 350 Hz at 0 0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec ...

Page 96: ... the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representati...

Page 97: ...rdware Our technical support staff uses computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Technical Assistance and then call the number for your country as listed in Contacting Dell Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have ...

Page 98: ...ternational operator CAUTION Before working inside your computer read the safety instructions in your Product Information Guide Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to...

Page 99: ...2 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Tech Support 0800 90 3355 Technical Support Fax 51 481 5470 Customer Care Fa...

Page 100: ... Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 Website support euro dell com E mail czech_dell dell com Technical Support 22537 272...

Page 101: ...ice Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country Code 852 Website support ap dell com Technical Support E mail HK_support Dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support Opti...

Page 102: ...outers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 ...

Page 103: ...325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 Website support ap dell com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua General Support 001 800 220 1...

Page 104: ...t Asian and Pacific Countries Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902...

Page 105: ... 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service toll free 1 800 433 9014 ...

Page 106: ...Back to Contents Page U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 ...

Page 107: ...table computer battery is able to be depleted and recharged battery operating time The length of time minutes or hours that a portable computer battery holds a charge while powering the computer BIOS basic input output system A program or utility that serves as an interface between the computer hardware and the operating system Unless you understand what effect these settings have on the computer ...

Page 108: ...ges to boost memory speed to over 400 MHz device Hardware such as a disk drive printer or keyboard that is installed in or connected to your computer device driver See driver DIMM dual in line memory module A circuit board with memory chips thatconnects to a memory module on the system board disk striping A technique for spreading data over multiple disk drives Disk striping can speed up operation...

Page 109: ...at allows you to use a second monitor as an extension of your display Also referred to as dual display mode extended PC Card A PC Card that extends beyond the edge of the PC Card slot when installed F Fahrenheit A temperature measurement scale where 32 is the freezing point and 212 is the boiling point of water FBD fully buffered DIMM A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer AMB t...

Page 110: ... to the computer infrared sensor A port that allows you to transfer data between the computer and infrared compatible devices without using a cable connection integrated Usually refers to components that are physically located on the computer s system board Also referred to as built in I O input output An operation or device that enters and extracts data from your computer Keyboards and printers a...

Page 111: ...ccess times of storage devices are often measured in ms N network adapter A chip that provides network capabilities A computer may include a network adapter on its system board or it may contain a PC Card with an adapter on it A network adapter is also referred to as a NIC network interface controller NIC See network adapter notification area The section of the Windows taskbar that contains icons ...

Page 112: ...e sharper the image RFI radio frequency interference Interference that is generated at typical radio frequencies in the range of 10 kHz to 100 000 MHz Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and light ROM read only memory Memory that stores data and programs that ...

Page 113: ...ables Windows programs to operate with a wide variety of telephony devices including voice data fax and video text editor A program used to create and edit files that contain only text for example Windows Notepad uses a text editor Text editors do not usually provide word wrap or formatting functionality the option to underline change fonts and so on travel module A plastic device designed to fit ...

Page 114: ...kground pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed or destroyed To write protect a 3 5 inch floppy disk slide its write pro...

Page 115: ...f the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can ...

Page 116: ...the I O panel from the computer Replacing the I O Panel Follow Removing the I O Panel in reverse order 1 card fan 2 card fan cable 3 card fan system board connector FAN_CCAG 4 front fan 5 full length card retainer piece NOTICE Carefully note the routing of each cable before you disconnect it so that you are sure to re route cables correctly An incorrectly routed or a disconnected cable could lead ...

Page 117: ...Back to Contents Page ...

Page 118: ...atched sets of four should be installed first into DIMM slots 1 4 and then into DIMM slots 5 8 on the system board Pairs of memory should be first installed into slots DIMM_1 and DIMM_2 then DIMM_3 and DIMM_4 and so on Addressing Memory With 4 GB or Greater Configurations 32 bit Operating Systems Only This computer supports a maximum of 32 GB of memory when eight 4 GB DIMMs are installed Current 3...

Page 119: ...omputer cover see Replacing the Computer Cover Installing Memory 1 Follow the procedures in Before You Begin CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you pu...

Page 120: ... see Rotating the Hard Drive Carrier Back into the Computer 9 Replace the computer cover see Replacing the Computer Cover 10 Connect your computer and devices to electrical outlets and turn them on NOTICE Before you install new memory modules download the most recent BIOS for your computer from the Dell Support website at support dell com CAUTION Fully buffered memory modules may become very hot d...

Page 121: ...otal is incorrect turn off and disconnect your computer and devices from their electrical outlets Return to step 1 of this procedure but instead of installing new memory check the installed memory modules to ensure that they are seated properly in their sockets 13 When the Installed Memory total is correct press Esc to exit system setup 14 Run the Dell Diagnostics see Dell Diagnostics to verify th...

Page 122: ...ch the power supply to the back of the computer chassis 5 Slide the power supply toward the front of the computer by approximately one inch 6 Lift the power supply out of the computer Replacing the Power Supply 1 Slide the power supply into place 2 Replace the four screws that secure the power supply to the back of the computer chassis 3 Reconnect the DC power cables CAUTION Before performing any ...

Page 123: ...press the tabs to close them over the cables 6 Replace the computer cover see Replacing the Computer Cover 7 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer ...

Page 124: ... your computer from the electrical outlet before removing the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer NOTICE Opening the computer cover while the computer is running could result in a shutdown...

Page 125: ...CE The computer cooling system cannot function properly while the computer cover is not installed Do not attempt to boot the computer before replacing the computer cover CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before...

Page 126: ...able hard drive carrier 3 Press down against the card retention mechanism until it clicks into place locked against the hard drive carrier 4 Grasp the handle on the hard drive carrier and rotate the carrier out of the chassis so that it is at an angle of less than 180 degrees from its original position Back to Contents Page ...

Page 127: ...ION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s elec...

Page 128: ...he surrounding metal 8 Remove any drives installed in the optical drive bays see CD DVD Drive 9 If there is a drive installed in the Flexbay remove it see Drives 10 Rotate the Dell badge by turning the plastic handle on the back of the front panel until the badge is in the correct orientation 11 Reinstall any optical drives in the new orientation see CD DVD Drive 12 If you had a floppy drive or Me...

Page 129: ...that runs along the inside of the FlexBay b Rotate the bottom of the vented metal insert down and insert its two bottom screws into the slot in the open area beneath the FlexBay c Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface 16 Install the new drive panel see Replacing the Drive Panel 17 Replace the computer cover see Replacing t...

Page 130: ... the card retention mechanism to release it from the hard drive carrier CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge st...

Page 131: ... are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Replace the cover a Align the computer cover with the tabs on the computer base b Pivot the cover down and gently press the cover until it clicks into place c Ensure that the cover is locked I...

Page 132: ...ed 6 Reset the chassis intrusion detector by changing Intrusion Alert to Enabled or Enabled Silent See Resetting the Chassis Intrusion Detector 7 If a setup password has been assigned by someone else contact your network administrator for information on resetting the chassis intrusion detector Back to Contents Page 1 computer cover 2 computer base NOTICE To connect a network cable first plug the c...

Page 133: ...free it from the fan case 5 To install the speaker a Align the speaker beside the tabs on the three speaker slots b Slide the speaker into position until the latch release tab clicks into place c Route the speaker cable through the cable guide on the processor access door assembly d Connect the speaker cable to the speaker connector on the system board CAUTION Before you begin any of the procedure...

Page 134: ...he computer cover see Replacing the Computer Cover 9 Connect the computer and devices to electrical outlets and turn them on Back to Contents Page 1 speaker optional 4 speaker cable 2 speaker slots with tabs 3 5 speaker connector on system board 3 latch release tab NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer ...

Page 135: ...uter 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer and try again 3 Enter the system setup program see System Setup 4 Press the down arrow key to move to the Security option 5 Press Enter to access the menu 6 Use ...

Page 136: ...Back to Contents Page ...

Page 137: ...Lift to remove the heat sink assembly from the computer 7 Disconnect the optional speaker connector if installed from the system board 8 Disconnect the card fan from the system board connector labeled FAN_CCAG See System Board Components CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical...

Page 138: ...d out of the computer 14 Unscrew the fan case and lift to remove it from the computer 15 Remove any components that restrict access to the system board 16 Disconnect all cables from the system board 17 Before you remove the existing system board visually compare the replacement system board to the existing system board to make sure that you have the correct part 18 Remove the 9 system board screws...

Page 139: ...tem board 5 Replace the heat sink assembly and tighten the four captive screws to secure it to the system board 6 Replace any components and cables that you removed from the system board 7 Reconnect all cables to their connectors at the back of the computer 8 Replace the computer cover see Replacing the Computer Cover 9 Connect your computer and devices to electrical outlets and turn them on Back ...

Page 140: ...l Pentium SpeedStep Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell Inc under license ENERGY STAR is a registered trademark of the U S Environmental Protection Agency Other trademarks and trade names may be used in this document...

Page 141: ...t is on If the power light is off ensure that the computer is connected to a working electrical outlet and then press the power button If the problem is still not resolved contact Dell for technical assistance see Contacting Dell blinking green The computer is in a reduced power or sleep state Use one of the appropriate methods to wake up the computer See Advanced Features If the problem is not re...

Page 142: ... modules are detected 1 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory 2 Restart the computer 3 If the problem still exists remove all the memory modules and install one memory module in memory module connector DIMM_1 4 Restart the computer A message appears stating that because your memory is not paired the system will operate with ...

Page 143: ...tarts normally troubleshoot the last card removed from the computer for resource conflicts see Software and Hardware Incompatibilities 4 If the problem persists contact Dell see Contacting Dell Routine system activity preceding video initialization Watch your monitor for on screen messages The computer is in a normal operating condition after POST NOTE The diagnostic lights flicker briefly they ar...

Page 144: ...Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions Alert CPU Fan Not Detected Ensure that the cooling fan and airflow shroud are properly installed and working Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving thi...

Page 145: ...ee Lockups and Software Problems Hard disk configuration error Hard disk controller failure Hard disk drive failure Hard disk drive failure See Drive Problems Insert bootable media Insert a bootable floppy disk CD or other bootable media Invalid configuration information please run SETUP program Enter the system setup program see System Setup and correct the computer configuration information Keyb...

Page 146: ...rt bootable media and restart your computer Not enough memory or resources Close some programs and try again Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first Operating system not found Contact Dell see Contacting Dell Please Connect USB Keyboard Mouse to U...

Page 147: ...l Diagnostics Unexpected interrupt in protected mode Run the Dell Diagnostics see Dell Diagnostics WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the IDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell If no replacement drive is immediately available and ...

Page 148: ...he error condition contact Dell 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program Option Function Express Test Performs a quick test of devic...

Page 149: ...Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers a...

Page 150: ...tion to which you previously copied the driver files 9 When the name of the appropriate driver appears click Next 10 Click Finish and restart your computer Restoring Your Operating System You can restore your operating system in the following ways l Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first s...

Page 151: ...ou can undo the restoration Undoing the Last System Restore 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Cli...

Page 152: ...t you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state 1 Log on to the computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename D...

Page 153: ...down the computer and try again 5 Follow the instructions on the screen to complete the installation Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click the Start button and click Help ...

Page 154: ...turer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Replace the battery If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Battery If the battery still does not work properly contact Del...

Page 155: ...ctions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the compu...

Page 156: ...CD DVD RW Turn off Standby mode in Windows before writing to a CD DVD RW disc See Power Management for more information Run Check Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start CAUTION Before you begin any of the procedur...

Page 157: ...f all commands receive responses the modem is operating properly Ensure that you are connected to the Internet Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider CAUTION Before you begin ...

Page 158: ...computer and try using the keyboard If the new keyboard works the original keyboard is faulty Check for Software and Hardware Conflicts See Software and Hardware Incompatibilities CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Check the Diagnostic Lights See Diagnostic Lights Ensure that the power cable is firmly conne...

Page 159: ...at the device drivers do not conflict with the program l If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check the hard drive floppy disks or CDs Save and close any open files or programs and shut down your computer through the Start menu Run the Dell Diagnostics See Dell Diagnostics If all tests run successfully the error condit...

Page 160: ...blems l Reseat the memory modules to ensure that your computer is successfully communicating with the memory See Memory l Ensure that you are following the memory installation guidelines See Installing Memory l Run the Dell Diagnostics See Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Check the mouse ...

Page 161: ...h any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer If the power light is green and the computer is not responding See Diagnostic Lights If the power light is blinking green The computer is in standby mode Press a key on the keyboard or move the mouse to resume normal operation If the power light is off The computer is either turned o...

Page 162: ...t the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Verify that the printer is recognized by Windows 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab ...

Page 163: ... Test the electrical outlet Ensure that the electrical outlet is working by testing it with another device such as a lamp Enable digital mode Your speakers do not work if the CD drive is operating in analog mode 1 Click the Start button click Control Panel and then click Sounds Speech and Audio Devices 2 Click Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD dri...

Page 164: ...tlet is working by testing it with another device such as a lamp Test the monitor Connect a properly working monitor to the computer and try using the monitor If the new monitor works the original monitor is faulty Check the Diagnostic Lights See Diagnostic Lights Check the card setting Enter system setup see System Setup and ensure that Primary Video Controller under the Integrated Devices option...

Page 165: ...old computer insert the Windows XP Operating System CD 2 On the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings 4 On the Files and Settings Transfer Wizard welcome screen click Next 5 On the Which computer is this screen click Old Computer and click Next 6 On the Select a transfer method screen click the transfe...

Page 166: ...ick I want to create a Wizard Disk in the following drive and click Next 6 Insert the removable media such as a floppy disk or CD and click OK 7 When the disk creation completes and the Now go to your old computer message appears do not click Next 8 Go to the old computer To copy data from the old computer 1 On the old computer insert the Wizard Disk 2 Click the Start button and click Run 3 In the...

Page 167: ...on click Control Panel and then click Appearance and Themes 2 Under Pick a task click Change the desktop background 3 In the Display Properties window click one of the following options l The name of the wallpaper image l None for no wallpaper image l Browse to select a wallpaper image from a directory 4 To select the placement of your wallpaper on your desktop click one of the following options i...

Page 168: ...art button click Control Panel and then click Appearance and Themes 2 Under Pick a task click Change the computer s theme 3 In the Display Properties window select a theme from the Theme drop down menu 4 Click OK Creating and Arranging Shortcuts A shortcut is an icon on the desktop that provides quick access to programs files folders and drives you might frequently use Creating Shortcuts 1 Open Wi...

Page 169: ...ection from unauthorized access to the computer while the computer is connected to the Internet When the firewall is enabled for a network connection the firewall icon appears with a red background in the Network Connections section of the Control Panel Note that enabling the Internet Connection Firewall does not reduce the need for virus checking software For more information see the Windows Help...

Page 170: ...then click Network Setup Wizard 2 On the welcome screen click Next 3 Click Checklist for creating a network 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Back to Contents Page 1 network devices 2 network cables 3 network adapter connector on computer 4 network adapter connector NOTE Selecting the connection method ...

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