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Dell POWEREDGE R710, Hardware Owner'S Manual

The Dell POWEREDGE R710 is a powerful server designed for optimal performance and scalability. Unlock its full potential with the comprehensive User Manual, available for free download from manualshive.com. This manual provides step-by-step instructions and valuable insights to maximize productivity and make the most of your Dell POWEREDGE R710 server.

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Troubleshooting Your System

167

b

Ensure that the hard drive(s) have been configured correctly for the 
RAID array. 

c

Take the hard drive offline and then reseat the hard drive. See 
"Removing a Hot-Swap Hard Drive."

d

Exit the configuration utility and allow the system to boot to the 
operating system.

4

Ensure that the required device drivers for your controller card are installed 
and are configured correctly. See the operating system documentation for 
more information.

5

Restart the system, enter the System Setup program, and verify that the 
controller is enabled and the drives appear in the System Setup program. 
See "Using the System Setup Program and UEFI Boot Manager."
If the problem persists, see "Troubleshooting a Storage Controller."

Troubleshooting a Storage Controller

.

 

NOTE: 

When troubleshooting a SAS or PERC controller, also see the 

documentation for your operating system and the controller.

1

Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ 
Diagnostics."

2

Enter the System Setup program and ensure that the SAS or PERC 
controller is enabled. See "Using the System Setup Program and UEFI 
Boot Manager."

3

Restart the system and press the applicable key sequence to enter the 
configuration utility program:
•

<Ctrl><C> for a SAS controller 

•

<Ctrl><R> for a PERC controller 

See the controller's documentation for information about configuration 
settings.

4

Check the configuration settings, make any necessary corrections, and 
restart the system.

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 

Summary of Contents for POWEREDGE R710

Page 1: ...Dell PowerEdge R710 Systems Hardware Owner s Manual ...

Page 2: ...n any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or o...

Page 3: ...een 16 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns for RAID 18 Back Panel Features and Indicators 19 Power Indicator Codes 21 NIC Indicator Codes 22 LCD Status Messages 23 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 37 Warning Messages 53 Diagnostics Messages 53 Alert Messages 53 Other Information You May Need 54 ...

Page 4: ...tings Screen 60 Boot Settings Screen 61 Integrated Devices Screen 62 PCI IRQ Assignments Screen 63 Serial Communication Screen 63 Embedded Server Management Screen 64 Power Management Screen 65 System Security Screen 66 Exit Screen 67 Entering the UEFI Boot Manager 68 Using the UEFI Boot Manager Navigation Keys 68 UEFI Boot Manager Screen 69 UEFI Boot Settings Screen 69 System Utilities Screen 69 ...

Page 5: ...d Closing the System 79 Opening the System 79 Closing the System 79 Hard Drives 80 Mixed SAS SATA Hard Drive Configurations 81 Removing a Hard Drive Blank 81 Installing a Hard Drive Blank 82 Removing a Hot Swap Hard Drive 82 Installing a Hot Swap Hard Drive 83 Removing a Hard Drive From a Hard Drive Carrier 84 Installing a Hard Drive Into a Hard Drive Carrier 84 Power Supplies 86 Removing a Power ...

Page 6: ...ernal USB Cable 93 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 94 Installing an iDRAC6 Enterprise Card 94 Removing an iDRAC6 Enterprise Card 95 VFlash Media Optional 96 NIC Hardware Key 97 Cooling Shroud 98 Removing the Cooling Shroud 99 Installing the Cooling Shroud 100 Cooling Fans 100 Removing a Cooling Fan 100 Replacing a Cooling Fan 101 Removing the Fan Bracket ...

Page 7: ...talling the Cable Retention Bracket 119 Expansion Cards and Expansion Card Risers 119 Expansion Card Installation Guidelines 119 Installing an Expansion Card 120 Removing an Expansion Card 122 Removing Expansion Card Riser 1 123 Replacing Expansion Card Riser 1 124 Removing Expansion Card Riser 2 125 Replacing Expansion Card Riser 2 126 Removing Expansion Card Riser 2 From the Expansion Card Brack...

Page 8: ...Control Panel Board 144 Installing the Control Panel Board 145 SAS Backplane 146 Removing the SAS Backplane 146 Installing a SAS Backplane 147 System Board 148 Removing the System Board 148 Installing the System Board 150 4 Troubleshooting Your System 153 Safety First For You and Your System 153 Troubleshooting System Startup Failure 153 Troubleshooting External Connections 153 Troubleshooting the...

Page 9: ...roubleshooting an Internal SD Card 162 Troubleshooting an Internal USB Memory Key 163 Troubleshooting an Optical Drive 164 Troubleshooting a Tape Backup Unit 165 Troubleshooting a Hard Drive 166 Troubleshooting a Storage Controller 167 Troubleshooting Expansion Cards 168 Troubleshooting the Processor s 170 5 Running the System Diagnostics 173 Using Dell PowerEdge Diagnostics 173 System Diagnostics...

Page 10: ...Diagnostics Options 175 Viewing Information and Results 176 6 Jumpers and Connectors 177 System Board Jumpers 177 System Board Connectors 180 SAS Backplane Board Connectors 182 Expansion Card Riser Board Components and PCIe Buses 185 Disabling a Forgotten Password 187 7 Getting Help 189 Contacting Dell 189 Glossary 191 Index 201 ...

Page 11: ... attached to your system These connections are both secure and temporary and can be disregarded F11 Enters the BIOS Boot Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager F12 Enters PXE boot if enabled Ctrl E Enters the iDRAC Configuration Utility which allows access to the system event log SEL and configuration ...

Page 12: ...System Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators 2 5 Inch Chassis Figure 1 2 Front Panel Features and Indicators 3 5 Inch Chassis 10 11 9 1 4 5 7 8 3 6 2 1 4 5 7 9 8 3 10 6 2 ...

Page 13: ...splay an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 3 NMI button Used to troubleshoot software and device driver err...

Page 14: ...ation button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back flash blue until one of the buttons is pushed again 9 Optical drive optional One optional slim line SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only 10...

Page 15: ...ght will remain off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 1 3 LCD Panel Features Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press agai...

Page 16: ...nus Setup Menu NOTE When selecting an option in the Setup menu you are asked to confirm the option before you can continue Option Description DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SE...

Page 17: ...e Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configu...

Page 18: ...ve Status Indicator Pattern RAID Only Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time 1 2 1 2 3 5 in carrier 2 5 in carrier ...

Page 19: ...nnector Icon Description 1 PCIe slot 1 PCI Express Generation 2 x4 link expansion slot full height 30 99 cm 12 2 in length 2 PCIe slot 2 PCIe x4 link Gen 2 expansion slot low profile 24 13 cm 9 5 in length 3 PCIe slot 3 PCIe x8 link Gen 2 expansion slot full height 24 13 cm 9 5 in length or optional PCIe x16 link Gen 2 expansion slot full height 24 13 cm 9 5 in no slot 4 with this option Drive Sta...

Page 20: ...ndicator Provides a power on indicator for the back of the system 9 system status indicator connector Connector for attaching a system indicator extension cable that is used on a cable management arm 10 Ethernet connectors 4 Integrated 10 100 1000 NIC connectors 11 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 12 video connector Connects a VGA display to the s...

Page 21: ...oblem with the power supply Alternating green and amber When hot adding a power supply indicates that the power supply is mismatched with the other power supply a High Output 870 W power supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power su...

Page 22: ...er Supply Status Indicator NIC Indicator Codes Figure 1 7 NIC Indicators 1 power supply status 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network 1 1 2 ...

Page 23: ...ges For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from th...

Page 24: ...to prevent damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems If the problem persists see Getting Help E1210 Motherboard battery failure Check battery CMOS battery is missing or the voltage is outside of the allowable range See Troubleshooting the System Battery E1211 RAID Controller battery failure Check battery...

Page 25: ...em If the problem persists see Getting Help E122D Memory Regulator Failed Reseat DIMMs One of the memory regulators has failed Reseat the memory modules See Troubleshooting System Memory E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1310 Fan RPM...

Page 26: ...ng the Processor s and Troubleshooting System Cooling Problems E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting the Processor s E141C Unsupported CPU configur ation Check CPU or BIOS revision Processors are in an unsupported config...

Page 27: ...om the system See Troubleshooting Power Supplies E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies E1618 Predictive failure on Power Supply W Check PSU A power supply fan failure an over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting...

Page 28: ... that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies an...

Page 29: ...at resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards PCI system error on Slot Review clear SEL The system BIOS has reported a PCI system error on a component that resides in the specified slot Reinstall the expansion card riser See Expansion Cards and Expansion Card Risers If the problem ...

Page 30: ...set internal error that resides in bus device function Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1717 CPU internal error Review clear SEL The system BIOS has determined that the specified processor has had an internal error Check the SEL for more information and then clear ...

Page 31: ... SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1A11 PCI Riser hardware configuration mismatch Reconfigure PCIe risers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion card riser S...

Page 32: ...If the problem persists see Getting Help E2010 Memory not detected Inspect DIMMs No memory was detected in the system Install memory or reseat the memory modules See Installing Memory Modules or Troubleshooting System Memory E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory E2012 Memor...

Page 33: ... to the system for 10 seconds and restart the system If the problem persists see Getting Help E2017 Timer refresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and res...

Page 34: ...persists see Getting Help E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory If the problem persists see Getting Help E2020 CPU configuration failure Check screen me...

Page 35: ...error SBE logging and will not log any more SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has h...

Page 36: ...ater than 24 hours of sustained charge If problem persists replace the RAID battery See Installing a RAID Battery W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performanc...

Page 37: ... to an unsupported memory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system s...

Page 38: ...to the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will run but without node interleaving Ensure that the memory modules ...

Page 39: ...rt Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manag...

Page 40: ...on If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory CPUs with different cache sizes detected Mismatched processors have been installed in the system Ensure that all processors have the same...

Page 41: ...dule configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Embedded NICx and NICy OS NIC ENABLED DISABLED Management Shared NIC ENABLED DISABLED The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or...

Page 42: ...ard found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot See Integrated Storage Controller Card Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help Keyboard data line f...

Page 43: ... will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory Memory double word logic failure at address read value expecting value Faulty ...

Page 44: ...r memory configuration supports the higher frequency See General Memory Module Installation Guidelines Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration A mismatched memory module is installed Ensure that the memory modules are installed in a valid configuration See General ...

Page 45: ...tem Setup Program and UEFI Boot Manager If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Reseat the expansio...

Page 46: ... Module Installation Guidelines Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshooting a USB Device T...

Page 47: ...leshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check t...

Page 48: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Time of day not set please run SETUP program Incorrect Time or Date settin...

Page 49: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help Table 1 2 S...

Page 50: ...aulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory If the problem persists see Getting Help Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or processor combination See Processors Unsupported DIMM detected The following DIMM has been disabled x Invalid memory configu...

Page 51: ...nt log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the c...

Page 52: ...Power Supplies Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies Warning Unsuppor...

Page 53: ... See Running the System Diagnostics for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault Write fault on selected drive Fau...

Page 54: ...The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always ch...

Page 55: ...it boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen Once you specify the boot mode the system boots in the specified boot mode and you...

Page 56: ... the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up a...

Page 57: ...ogram defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen Processor Settings Displays information related to processors speed cach...

Page 58: ...agement Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Power Management Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen System Security Displays a screen to configure the system password and setup password features...

Page 59: ...Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory p...

Page 60: ...gy incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode If Turbo Boost Technology is supported by the processor s ena...

Page 61: ...operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation ty...

Page 62: ...les or disables the internal USB port Internal SD Card Port Enables or disables the internal SD card port Embedded NIC1 and NIC2 Embedded NIC3 and NIC4 Enables or disables the OS interface of the four embedded NICs The NICs may also be accessed through the system s management controller Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the embedded NICs Options ...

Page 63: ... Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available Option Description PCIe device Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IR...

Page 64: ... console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT 100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection when the operating system is loaded Option...

Page 65: ... control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each o...

Page 66: ... the System Password for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system rep...

Page 67: ...nt operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables th...

Page 68: ... BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys ...

Page 69: ...f you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services and BIOS level boot options Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an ex...

Page 70: ...s Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlock...

Page 71: ... system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password the system accepts your setup password as an alternate system password When Password Status is Unlocked yo...

Page 72: ...Verify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing Ctrl Enter or you can enter the System Setup program and press Enter twice in the syst...

Page 73: ...sword Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password pres...

Page 74: ...System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then rest...

Page 75: ...stem CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product...

Page 76: ...o 18 total 9 for each processor 5 processors 1 or 2 6 power supply bays 2 7 riser 2 PCIe slots 3 and 4 8 riser 1 PCIe slots 1 and 2 9 iDRAC6 Enterprise card optional 10 integrated storage controller card 11 SAS backplane 12 SAS or SATA hard drives up to 8 13 RAID battery PERC only 14 flex bay for optional tape backup unit 15 control panel 16 slimline optical drive optional 11 14 7 10 1 9 8 5 6 3 4...

Page 77: ...through the front bezel See Figure 3 2 Removing the Front Bezel 1 Using the system key unlock the bezel 2 Pull up on the release latch next to the key lock 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing the Front Bezel 1 release latch 2 bezel 3 hinge tabs 4 key lock 4 1 3 2 ...

Page 78: ...on tag out of its slot in the chassis until it is in the locked position See Figure 1 1 and Figure 1 2 in About Your System for the location of the information tag slot 3 Pull down on the tag until it disengages from the slot in the chassis to release the top portion of the tag 4 Pull up on the tag until it disengages from the slot in the chassis to release the bottom portion of the tag 5 Remove t...

Page 79: ...tem 1 Unless you are installing a hot swappable component such as a cooling fan or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 Lift up on the latch on top of the system and slide the cover back See Figure 3 3 4 Grasp the cove...

Page 80: ...ions Eight 2 5 inch drive bays Four 3 5 inch drive bays with a flex bay for the optional tape backup unit Six 3 5 inch drive bays without the flex bay All chassis support hot swappable SAS and SATA hard drives and the 2 5 inch bay chassis also supports hot swappable SSD hard drives in systems with integrated PERC controllers 1 latch 2 latch release lock 3 chassis hooks 1 3 2 ...

Page 81: ...s can take a number of hours to format Mixed SAS SATA Hard Drive Configurations Mixed hard drive configurations of SAS and SATA drives are allowed In this configuration two SAS drives must be installed in hard drive slots 0 and 1 only The remaining slots can have SATA drives installed Mixed 2 5 inch and 3 5 inch configurations of SAS and SATA drives are also supported in the 3 5 inch bay chassis o...

Page 82: ...ports hot swap drive removal and installation See the documentation provided with your operating system for more information 1 If present remove the front bezel See Removing the Front Bezel 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation...

Page 83: ...acated drive bay See Installing a Hard Drive Blank 6 If applicable install the bezel See Installing the Front Bezel Installing a Hot Swap Hard Drive CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring ...

Page 84: ... Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 6 2 Align the screw holes on the hard drive with the back set o...

Page 85: ...m Components 85 3 Attach the four screws to secure the hard drive to the hard drive carrier Figure 3 6 Installing a Hard Drive into a Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole 1 3 2 4 ...

Page 86: ...g a Power Supply CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system NOTE You may have to unla...

Page 87: ...the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION...

Page 88: ...ply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place Internal SD Module Installing the Internal SD Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume...

Page 89: ... on the control panel board See Figure 3 8 5 Close the system See Closing the System 6 Reconnect the system and peripherals to their power sources and turn them on 1 latch 2 internal SD module 3 SD flash card 4 SD card slot SD connector 5 release tab 6 internal SD module cable 7 internal SD module connector 8 control panel board 5 2 4 8 3 6 1 7 ...

Page 90: ... to the chassis then lift the tray out of the chassis See Figure 3 8 5 Close the system See Closing the System 6 Reconnect the system and peripherals to their power sources and turn them on Internal SD Flash Card Installing the Internal SD Flash Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in y...

Page 91: ...ed by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the SD card slot on the internal SD module and press inward on the card to release it from the slot and remove the card 4 Close the system See Closing th...

Page 92: ...oduct NOTE Maximum dimensions supported for the USB memory key are 24 mm 94 in wide 79 mm 3 11 in long and 8 6 mm 33 in tall 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the USB connector on the control panel See Figure 3 9 4 Insert the USB memory key into the USB connector See Figure...

Page 93: ...sis If necessary remove any other cables from the cable routing guides 6 Remove the USB cable from the connector on the system board Installing the Internal USB Cable CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and supp...

Page 94: ...afety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators for the port location 4 If installed remove all expansion cards from expa...

Page 95: ...erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the e...

Page 96: ...m 7 Install the plastic filler plug for the vacated RJ 45 Ethernet port in the system back panel 8 Reinstall the expansion card s in expansion card riser 1 See Installing an Expansion Card 9 Close the system See Closing the System 10 Reconnect the system and peripherals to their power sources and turn them on VFlash Media Optional The optional VFlash media is a Secure Digital SD card that can be u...

Page 97: ... or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When future NIC functionality is supported you must replace the original NIC hardware key if installed with a new hardware key 1 Turn off the system including any attached peripherals and disconnect the...

Page 98: ...repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING The memor...

Page 99: ...ss of data Removing the Cooling Shroud 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Use the lift handles on the cooling shroud to lift the shroud out of the system See Figure 3 12 Figure 3 12 Removing and Installing the Cooling Shroud 1 lift handles 2 alignment tabs 3 processors 1 2 3 ...

Page 100: ...nagement software allowing you to easily identify and replace the proper fan Removing a Cooling Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is ...

Page 101: ...ift the fan straight up from the fan bracket See Figure 3 13 Figure 3 13 Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated See Figure 3 13 2 Close the system See Closing the System 1 fan 2 fan release handle 3 fan bracket 1 3 2 ...

Page 102: ...team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Optional Remove the fans from the fan bracket See Removing a Cooling Fan 4 Lift the rele...

Page 103: ...e the release levers to lock it in place 3 If removed replace the fans in the fan bracket See Replacing a Cooling Fan 4 Close the system See Closing the System Optical Drive An optional slimline DVD ROM or DVD RW optical drive slides into the front panel and connects to the SATA controller on the system board The optical drive is on the right or left side of the system depending on your chassis 1 ...

Page 104: ... of the optical drive and push the drive out of the system See Figure 3 15 Installing the Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell...

Page 105: ...assis See Cable Routing and Figure 3 16 for the 2 5 inch backplane chassis or Figure 3 17 for the 3 5 inch backplane chassis c Connect the cable to the SATA_A connector on the system board See Figure 6 2 for the location of the connector 8 Close the system See Closing the System 9 Replace the bezel See Installing the Front Bezel 10 Reconnect your system and peripherals to their electrical outlets ...

Page 106: ... Installing System Components Figure 3 16 Routing the Optical Drive Cable 2 5 inch Hard Drive Chassis 1 optical drive connector 2 DVD TBU_PWR connector 3 SATA_A connector 4 cable retention bracket 1 4 3 2 ...

Page 107: ...ontroller on the system board for a SATA device or to the SCSI controller expansion card for a SCSI device Installing the Tape Backup Unit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 optical drive connector 2 DVD ...

Page 108: ...ystem See Opening the System 3 Remove the blank tray from the flex bay by squeezing the blue release tabs at the back of the tray and pushing the tray out of the system 4 Using a Phillips screwdriver disassemble the blank tray For 2 5 inch hard drive systems remove the slide rails from the tray For 3 5 inch hard drive systems remove the blank from the tray See Figure 3 18 5 For a SCSI tape drive r...

Page 109: ...lign the tape backup unit with the flex bay and slide the unit in until the locking mechanism engages See Figure 3 19 8 If you are installing a SCSI tape backup unit install the SCSI controller expansion card in one of the expansion card slots See Installing an Expansion Card 9 Connect the power cable to the power connector on the back of the tape backup unit 1 drive blank 2 screws 4 3 tray 4 tape...

Page 110: ...erform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its e...

Page 111: ...nit Integrated Storage Controller Card Your system includes a dedicated expansion card slot on riser 1 for an integrated storage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller include...

Page 112: ...the storage controller card CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown 5 If necessary disconnect the RAID battery cable from the controller 6 Bend both card edge guides outward and pull the storage controll...

Page 113: ... the SAS_1 cable to the controller s SAS_1 connector NOTE Be sure to connect the cable according to the connector labels on the cable The cables are not operational if reversed 5 For a battery cached PERC controller install the RAID battery See Installing a RAID Battery 1 dedicated storage controller card connector 2 riser 1 3 integrated storage controller card 4 RAID battery connector PERC only 5...

Page 114: ...and if applicable connect the SAS B cable to the SAS B connector on the backplane 8 Close the system See Closing the System 9 Reconnect your system and peripherals to their electrical outlets and turn on the system Figure 3 21 Storage Controller Card Cabling 2 5 in Hard Drive Chassis 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5 ...

Page 115: ...bling Six 3 5 in Hard Drive Chassis 1 RAID battery PERC only 2 SAS B connector on backplane 3 SAS A connector on backplane 4 cable retention bracket 5 integrated storage controller card 6 SAS_0 connector 7 SAS_1 connector 8 RAID battery connector PERC only 2 7 4 3 5 1 6 8 ...

Page 116: ...rd Removing a RAID Battery 1 Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier 2 Disconnect the cable between the RAID battery and the storage controller card See Figure 3 24 1 RAID battery PERC only 2 SAS A connector on backplane 3 cable retention bracket 4 integrated storage controller card 5 SAS_0 connector 6 RAID battery connector PERC...

Page 117: ...D battery into the left side of the battery bay See Figure 3 24 4 Rotate the right side of the battery down and press into the locked position 5 If not already done route the battery cable through the right chassis wall See Cable Routing 6 Connect the battery cable to the battery connector on the storage controller See Figure 3 20 Figure 3 24 Removing or Installing a RAID Battery 1 RAID battery 2 ...

Page 118: ...cooling shroud See Removing the Cooling Shroud 2 Remove the cooling fan bracket See Removing the Fan Bracket 3 Press outward on the blue release latch on the cable retention bracket and slide the bracket back until the tabs at the bottom of the bracket clear the chassis See Figure 3 25 4 Lift the cable retention bracket off the chassis wall Figure 3 25 Removing and Installing the Cable Retention B...

Page 119: ... slots The optional expansion card riser 2 provides one PCIe x16 link Gen 2 expansion slot CAUTION Expansion cards can only be plugged into the slots on the expansion card risers Do not plug any expansion cards into the riser connectors on the system board To identify expansion slots see Expansion Card Riser Board Components and PCIe Buses Expansion Card Installation Guidelines Observe the followi...

Page 120: ...nstalled in card priority and slot priority order Table 3 1 Expansion Card Installation Order Installing an Expansion Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not...

Page 121: ... Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Install the expansion card a If the expansion card is 24 13 cm 9 5 in align its front edge with the front card guide See Figure 3 26 b Position the expansion card so that the c...

Page 122: ... Opening the System 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card a Open the expansion card latch at the back of the system chassis See Figure 3 26 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot op...

Page 123: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with a riser board removed 1 Turn off the system including any attached peripherals and disconnect the...

Page 124: ...the mounting pins and out of the system See Figure 3 27 Replacing Expansion Card Riser 1 NOTE The system will not start with a riser board removed 1 Aligning the pin collar over the mounting pin on the system board lower expansion card riser 1 until the board connector is firmly seated into the system board socket See Figure 3 27 2 Reinstall any expansion cards See Installing an Expansion Card 3 R...

Page 125: ...ion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE You must remove all expansion cards from the expansion card riser before removing the riser from the system NOTE The system will not start with an expansion card riser re...

Page 126: ...ch on expansion card riser 2 and lift the riser straight up to clear the chassis See Figure 3 28 Replacing Expansion Card Riser 2 1 Align the guides on each end of expansion card riser 2 with the mounting pins on the system board and lower the riser into the system until the latches on the riser the engage See Figure 3 28 2 Reinstall any expansion cards See Installing an Expansion Card 3 Reconnect...

Page 127: ...ed peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove any expansion cards from the expansion card riser 2 See Removing an Expansion Card 4 Remove expansion card riser 2 See Removing Expansion Card Riser 2 1 expansion card riser 2 2 release latch 3 pin collars 2 4 mounting pins 2 5 riser 2 connector on system board 1 3 2 4 5 ...

Page 128: ...g tab hooks c Lift the riser board from the bracket Replacing the Riser 2 Board on the Expansion Card Bracket 1 Place the riser board in the expansion card bracket so that the four tab hooks are fully inserted through the tab slots on the riser board See Figure 3 29 2 Slide the riser board into the tab hooks 3 Using a Phillips screwdriver secure the board with the Phillips screw 1 expansion card b...

Page 129: ...hannel is marked with white release levers The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 144 GB Quad rank RDIMMs two per channel are supported for a total of up to 96 GB 1 GB and 2 GB UDIMMs are supported for a tot...

Page 130: ... or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules One memory module per channel supports up to 1333 MHz Two memory modules per channel supports up to 1067 MHz Three memory modules per channel are limited to 800 MHz regardless of memory module speed For quad rank memory modules One memory module per channel supports...

Page 131: ...st channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minim...

Page 132: ...lable Memory GB Physical Memory GB Available Memory GB Optimizer 2 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 2 4 6 4 8 12 12 18 all 4 8 12 8 16 24 24 36 all 4 GB X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 4 8 12 8 16 24 24 36 all 8 16 24 16 32 48 48 72 all 8 GB1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X 8 16 24 16 32 48 48 7...

Page 133: ... 8 12 2 4 6 8 16 24 4 8 12 4 GB vacant X X X X X X X X X X X X 8 16 24 4 8 12 16 32 48 8 16 24 8 GB1 vacant X X X X X X X X X X X X 16 32 48 8 16 24 32 64 96 16 32 48 1 When available 2 Requires x4 or x8 based memory modules Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9...

Page 134: ...h for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 4 7 2 5 8 3 6 9 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer...

Page 135: ...re 3 30 Figure 3 30 Installing and Removing a Memory Module CAUTION Handle each memory module only by the card edges ensuring not to touch the components on the module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module...

Page 136: ...hrough step 12 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation...

Page 137: ...one service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the s...

Page 138: ... Removing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 32 10 Rotate the proc...

Page 139: ...r out of the socket and leave the release lever up so that the socket is ready for the new processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper system cooling Adding the blanks is similar to installing a processor See Installing a Processor 1 socket release lever 2 processor 3 processor shield 4 notch i...

Page 140: ...socket keys on the ZIF socket See Figure 3 32 4 Install the processor in the socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket a With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do n...

Page 141: ...ied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING There is a danger of a new battery exploding ...

Page 142: ...ve side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 Replace the fan bracket See Replacing the Fan Bracket 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn the system on including any ...

Page 143: ...y Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Disconnect the display module cable from the control panel board See Figure 3 34 4 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel ...

Page 144: ... Panel Removing the Control Panel Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 front panel screw Torx 2 display module cable 3 control panel board 4 control panel cable 5 mounting screws 3 Torx 6 display modu...

Page 145: ...connector Doing so can damage the cable 7 Using a T8 Torx driver remove the screw on the front panel located beneath the left USB connector See Figure 3 34 8 Using a T10 Torx driver remove the three screws that secure the control panel board to the system chassis and remove the board Installing the Control Panel Board 1 Install the front panel screw in the screw hole located beneath the left USB c...

Page 146: ...vent damage to the drives and backplane you must remove the SAS drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal to ensure that you can replace them in the same locations 4 Remove all hard drives See Removing a Hot Swap Hard Drive 5 Disconnect the power cable from the end of the SAS backplane 6 Discon...

Page 147: ...onents on the face of the board b Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 35 1 drive bays 2 SAS backplane board 3 power cable from system board 4 SAS A cable 5 SAS B cable 6 securing slots 8 7 securing tabs 7 8 SAS backplane board release tab...

Page 148: ...uct CAUTION If your system uses the Trusted Platform Module TPM with an encryption program you must supply the recovery key for your data before you can access the encrypted data on your hard drives See the documentation for your encryption software for more information NOTE After replacing the system board you are required to update the Unified Server Configurator repository to the latest softwar...

Page 149: ...See Figure 3 35 c Pull the blue latch toward the front of the system and slide the backplane upward d When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks e Lift the board out of the system being careful to avoid damaging components on the face of the board f Place the SAS backplane face down on a work surface 10 ...

Page 150: ...ssors and heat sinks to the new system board See Removing a Processor 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules and Installing Memory Modules 5 Install the new system board a Angle the system board as you lower it into the chassis and set the board flat inside the chassis b Maneuver the system board so that all of the retention...

Page 151: ...oller card 10 Reconnect all power and interface cables see Figure 6 2 for the locations of the connectors on the system board 11 If removed reinstall the SAS backplane and all hard drives See System Board 12 Install all expansion cards See Installing an Expansion Card 13 If applicable transfer the iDRAC6 Enterprise card to the new system board See Installing an iDRAC6 Enterprise Card 14 Replace th...

Page 152: ...152 Installing System Components ...

Page 153: ...r system s hardware check for the following conditions If you boot the system in BIOS boot mode after installing an operating system in UEFI boot mode the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager Invalid memory configurations could cause the system to halt at st...

Page 154: ...ouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mo...

Page 155: ... Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics 2 Restart the system and check for any system messages pertaining to th...

Page 156: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the...

Page 157: ...test See Using Dell PowerEdge Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized b...

Page 158: ...ace the battery See System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructi...

Page 159: ...If the problem persists replace the faulty power supply with the same type of power supply 3 If the problem persists see Getting Help Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service a...

Page 160: ... Opening the System CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software 3 Reseat the fan See Removing a Cooling Fan and Replacing a Cooling Fan NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is working prop...

Page 161: ...CD panel Go to step 14 if an error message appears indicating a fault with a specific memory module 4 Enter the System Setup program and check the system memory setting See Memory Settings Screen Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 14 5 Turn off the system and attached peripherals and discon...

Page 162: ...sing the System 21 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 22 As the system boots observe any error message that appears on the screen or the LCD panel on the front of the system 23 If the memory problem is still indicated repeat step 14 through step 22 for each memory module installed If the problem persists after all memory modules have been ...

Page 163: ...s and check if the SD card is functioning If the problem is not resolved see Getting Help Troubleshooting an Internal USB Memory Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing t...

Page 164: ... not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Removing the Front Bezel 2 Try using a different DVD 3 Ensure that the device drivers for the optical drive are installed and are configured correctly 4 Enter the System Setup program and ensure that the drive s controller is enabled See Us...

Page 165: ...information about device drivers 3 Reinstall the tape backup software as instructed in the tape backup software documentation 4 For external tape backup units ensure that the interface cable is fully connected to the tape device and the external port on the controller card 5 For a SCSI tape backup unit verify that the tape device is configured for a unique SCSI ID number and that the interface cab...

Page 166: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics...

Page 167: ...leshooting a Storage Controller NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics 2 Enter the System Setup program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot Manager 3 Restart the syste...

Page 168: ...d Figure 6 3 10 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board 11 Close the system See Closing the System 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician Y...

Page 169: ...pen the system See Opening the System 10 Remove all expansion cards installed in the system See Removing an Expansion Card 11 Reseat the expansion card risers to the system board See Expansion Cards and Expansion Card Risers 12 Close the system See Closing the System 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagn...

Page 170: ... each processor and heat sink are properly installed See Installing a Processor 6 Replace the cooling shroud See Installing the Cooling Shroud 7 Close the system See Closing the System 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 Run the appropriate online diagnostic test If your system only has one processor and a problem is still indicated see...

Page 171: ...e system and attached peripherals and disconnect the system from the electrical outlet 19 Open the system See Opening the System 20 Remove the cooling shroud See Removing the Cooling Shroud 21 Replace the processor with the processor you removed in step 13 See Installing a Processor 22 Replace the cooling shroud See Installing the Cooling Shroud 23 Repeat step 15 through step 17 If the problem per...

Page 172: ...172 Troubleshooting Your System ...

Page 173: ...munications ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Onli...

Page 174: ...Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Select Diagnostics from the System Services menu 3 Select Launch Diagnostics 4 From the Diagnostics main menu select Run Diags or select MpMemory if you are troubleshooting memory The Diagnostics menu allows you to run all or specif...

Page 175: ...ghting the item and pressing the spacebar NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the...

Page 176: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 177: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product System Board Jumpers For information on resetting the password jumper to disable a password see Disabling a Forgotten Password ...

Page 178: ...ing Description PWRD_EN Pins 2 and 4 default The password feature is enabled Pins 4 and 6 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle NVRAM_CLR Pins 3 and 5 default The configuration settings are retained at system boot ...

Page 179: ...tings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information Jumper Setting Description ...

Page 180: ...ors System Board Connectors Figure 6 2 System Board Connectors Connector Description 1 RISER2 expansion card riser 2 connector 2 RISER1 expansion card riser 1 connector 1 3 2 7 13 16 17 18 21 11 6 9 10 20 22 14 8 4 5 15 12 19 ...

Page 181: ...slot B8 memory module slot B3 white release lever memory module slot B6 memory module slot B9 7 FAN5 System cooling fan 8 BP_PWR Backplane power connector 9 CPU2 Processor 2 10 FAN4 System cooling fan 11 BATTERY System battery 12 DVD TBU_PWR Power connector for optical drive and tape backup unit 13 FAN3 System cooling fan 14 CPU1 Processor 1 15 CTRL_USB Control panel USB interface connector 16 FAN...

Page 182: ...ease lever memory module slot A4 memory module slot A7 memory module slot A2 white release lever memory module slot A5 memory module slot A8 memory module slot A3 white release lever memory module slot A6 memory module slot A9 20 PWR2 Power supply connector for PS2 21 PWR1 Power supply connector for PS1 22 ISCSI_KEY NIC hardware key Connector Description 4 front 2 1 3 back 5 ...

Page 183: ...Drives 4 Slots 1 drive 0 drive 3 connectors 2 drive 4 drive 7 connectors 3 backplane power BKPLN 4 SAS A connector 5 SAS B connector 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 backplane power BP_PWR 6 SAS A connector 3 6 front 2 1 4 back 5 ...

Page 184: ...ne Board for 3 5 Inch Hard Drives 6 Slots 1 drive 1 connector 2 drive 0 connector 3 drive 3 connector 4 drive 2 connector 5 drive 5 connector 6 drive 4 connector 7 backplane power BP_PWR 8 SAS A connector 9 SAS B connector 9 front back 3 2 1 4 5 6 8 7 ...

Page 185: ...ents and PCIe Buses Figure 6 6 PCIe Expansion Card Riser 1 Components 1 slot 1 PCIe x4 link full height 30 99 cm 12 2 in length 2 slot 2 PCIe x4 link low profile 24 13 cm 9 5 in length 3 storage controller socket 4 card edge connector 5 release button 3 1 2 4 5 ...

Page 186: ...ndard PCIe Expansion Card Riser 2 Components 1 chassis intrusion switch 2 screw 3 slot 3 PCIe x8 link full height 24 13 cm 9 5 in length 4 slot 4 PCIe x8 link full height 24 13 cm 9 5 in length 5 pin collars 2 6 card edge connector 3 4 5 1 2 6 ...

Page 187: ...should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the syst...

Page 188: ...abled position NOTE If you assign a new system and or setup password with the jumper plug still in the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System 8 Move the password jumper plug to the enabled position pins 2 and...

Page 189: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 190: ...190 Getting Help ...

Page 191: ...s used to start your system in lieu of the hard drives BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between the processor and RAM C Cels...

Page 192: ...river See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management See iDRAC expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI ...

Page 193: ...ity can be differentiated from computational activity iDRAC iDRAC6 Integrated Dell Remote Access Controller A systems management hardware and software solution that provides remote management capabilities crashed system recovery and power control functions for Dell PowerEdge systems IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal t...

Page 194: ...nsion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard Also referred to as embedded NIC LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Each network device s unique hardware number on a network mAh Milliamp...

Page 195: ...Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuratio...

Page 196: ...table diskette QPI QuickPath Interconnect The bus interface between the processors and between the processors and the IOH chip RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 RAID 50 and RAID 60 See also mirroring and striping RAM Random access memory The system s primary temporary storage area...

Page 197: ...equal access to I O devices SNMP Simple Network Management Protocol A standard interface that allows a network manager to remotely monitor and manage workstations SSD Solid State Drives striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use ...

Page 198: ...attery powered unit that automatically supplies power to your system in the event of an electrical failure USB Universal Serial Bus A USB connector provides a single connection point for multiple USB compliant devices such as mice and keyboards USB devices can be connected and disconnected while the system is running USB memory key See memory key utility A program used to manage system resources m...

Page 199: ...esources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 200: ...200 Glossary ...

Page 201: ...g cable routing 118 optical drive 103 storage controller 2 5 in HDD chassis 114 storage controller four 3 5 in HDD chassis 115 storage controller six 3 5 in HDD chassis 116 connectors expansion card riser 1 185 expansion card riser 2 186 187 NIC 20 SAS backplane board 182 serial 20 system board 180 USB 12 video 12 contacting Dell 189 control panel assembly features 12 LCD panel features 15 control...

Page 202: ...rive carrier hard drive 84 DVD drive See optical drive E error messages 56 expansion cards See PCIe expansion cards expansion card riser 1 connectors 185 installing 124 removing 123 expansion card riser 2 connectors 186 187 installing 126 installing into expansion card bracket 128 removing 125 removing from expansion card bracket 127 F fan removing 100 replacing 101 fan brackets removing 102 repla...

Page 203: ...rive blank 82 hard drives 83 iDRAC6 Enterprise card 94 internal SD flash card 90 internal SD module 88 internal USB cable 93 internal USB memory key 91 memory modules 134 optical drive 104 PCIe expansion cards 120 power supply blank 88 processor 140 RAID battery 116 117 riser 2 into expansion card bracket 128 SAS backplane board 147 SD card 90 storage controller 112 tape backup unit 107 VFlash SD ...

Page 204: ...y modules DIMMs configuring 129 installing 134 RDIMM configurations 132 removing 136 UDIMM configurations 120 134 messages error messages 56 status LCD 23 system 37 warning 53 microprocessor See processor N NIC hardware key 97 NICs connectors 20 hardware key 97 indicators 22 troubleshooting 155 O optical drive installing 104 removing 104 troubleshooting 164 Optimizer memory mode 131 P password dis...

Page 205: ...rd riser 1 123 expansion card riser 2 125 fan brackets 102 hard drive blank 81 hard drive from a drive carrier 84 hard drives 82 iDRAC6 Enterprise card 95 information tag 78 integrated storage controller 112 internal SD flash card 90 internal SD module 90 internal USB cable 93 memory modules 136 optical drive 104 PCIe expansion cards 122 power supply 86 power supply blank 88 processor 137 RAID bat...

Page 206: ...ling for 2 5 in HDD chassis 114 cabling for four 3 5 in HDD chassis 115 cabling for six 3 5 in HDD chassis 116 installing 112 removing 112 troubleshooting 167 support contacting Dell 189 system board connectors 180 installing 150 jumpers 177 removing 148 system cooling troubleshooting 159 system features accessing 11 system messages 37 system password 70 system setup program boot settings 61 embed...

Page 207: ...ontroller 167 system battery 158 system cooling 159 system startup failure 153 tape backup unit 165 video 154 wet system 156 U UEFI Boot Manager entering 68 main screen 69 System Utilities screen 69 UEFI Boot Settings screen 69 UEFI boot mode 55 upgrades processor 137 USB back panel connectors 20 front panel connectors 12 USB cable internal installing 93 removing 93 USB memory key See internal USB...

Page 208: ...208 Index ...

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