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106

Getting Help

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 107). If possible, turn
on your system before you call Dell for technical assistance and call from a telephone at or near the
computer. You may be asked to type some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the
system documentation is available.

CAUTION:

Before servicing any components inside your computer, see your

Product Information Guide

for

important safety information.

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Summary of Contents for PowerEdge 860

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge 860 Systems Hardware Owner s Manual ...

Page 2: ...o Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect and XPS are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows Server are registered trademarks of Microsoft Corporation Red Hat is a registered trademark of Red Hat Inc SUSE is a registered trademark of Novell Inc UNIX is...

Page 3: ... Codes 22 System Beep Codes 24 Warning Messages 26 Diagnostics Messages 26 Alert Messages 27 2 Using the System Setup Program 29 Entering the System Setup Program 29 Responding to Error Messages 29 Using the System Setup Program 29 System Setup Options 30 Main Screen 30 CPU Information Screen 33 Integrated Devices Screen 34 Console Redirection Screen 35 System Security Screen 36 Exit Screen 37 Sys...

Page 4: ...osing the System 47 Cooling Shroud 47 Removing the Cooling Shroud 47 Installing the Cooling Shroud 48 System Battery 49 Replacing the System Battery 49 Optical Drive 50 Removing the Optical Drive 50 Installing the Optical Drive 51 Configuring the Boot Drive 52 Hard Drives 52 Removing a Hard Drive 52 Installing a Hard Drive 56 Installing a SAS Controller Card 57 Fan Assembly 57 Removing the Fan Ass...

Page 5: ...71 Control Panel Assembly Service Only Procedure 73 Removing the Control Panel Assembly 73 Installing the Control Panel Assembly 74 System Board Service Only Procedure 75 Removing the System Board Assembly 75 Installing the System Board Assembly 76 4 Troubleshooting Your System 79 Safety First For You and Your System 79 Start Up Routine 79 Checking the Equipment 80 Troubleshooting IRQ Assignment C...

Page 6: ...oubleshooting System Memory 88 Troubleshooting an Optical Drive 89 Troubleshooting a Hard Drive 90 Troubleshooting Expansion Cards 91 Troubleshooting the Microprocessor 92 5 Running the System Diagnostics 93 Using Dell PowerEdge Diagnostics 93 System Diagnostics Features 93 When to Use the System Diagnostics 94 Running the System Diagnostics 94 From the Utility Partition 94 From Removable Bootable...

Page 7: ...Getting Help 103 Obtaining Assistance 103 Online Services 103 AutoTech Service 104 Automated Order Status Service 104 Support Service 104 Dell Enterprise Training and Certification 105 Problems With Your Order 105 Product Information 105 Returning Items for Warranty Repair or Credit 105 Before You Call 105 Contacting Dell 108 128 Glossary 129 Index 137 ...

Page 8: ...8 Contents ...

Page 9: ...icators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a ra...

Page 10: ...m Setup Program on page 29 F10 Opens the utility partition allowing you to run the system diagnostics See Running the System Diagnostics on page 94 Ctrl E Enters the Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC User s Guide for more information on setup and use of BMC Ctrl C Enters the SAS Configuration Utility See your SAS adap...

Page 11: ...tors connectors and features on the system front panel behind the optional bezel To remove the bezel press the latch at the left end of the bezel See Opening the System on page 46 Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators 10 7 3 2 5 4 1 11 9 8 6 12 ...

Page 12: ...tem power on For more information see Using the System Setup Program on page 29 and the operating system s documentation The power on indicator lights or blinks to indicate the status of power to the system The power on indicator lights when the system is on The indicator is off when the system is off and power is disconnected from the system The indicator blinks when the system is on but in stand...

Page 13: ...until one of the buttons is pushed again You can also use the systems management software to cause the indicators to flash to identify a particular system 8 Hard drive 1 Optional 3 5 inch SAS or SATA hard drive 9 Hard drive 0 A 3 5 inch SAS or SATA hard drive 10 Optical drive Optional 11 Bezel Optional 12 NMI button The NMI button is used to troubleshoot software and device driver errors when usin...

Page 14: ...device drivers must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instructions 1 power supply connector 2 keyboard connector 3 mouse connector 4 USB connectors 2 5 Kensington lock 6 serial connector 7 vid...

Page 15: ...orrective action for each message NOTE If you receive a system message that is not listed in Table 1 4 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components...

Page 16: ... See Using the System Setup Program on page 29 Remove the NVRAM_CLR jumper See Figure 6 1 for jumper locations Data error The diskette drive or hard drive cannot read the data For the operating system run the appropriate utility to check the file structure of the diskette drive or hard drive See your operating system documentation for information on running these utilities Decreasing available mem...

Page 17: ...drive 0 not found Primary drive 0 set as Auto no disk Run the System Setup program to correct the settings See Using the System Setup Program on page 29 Invalid memory configuration detected Potential for data corruption exists Unsupported DIMMs are installed in the system or the memory configuration is incorrect Replace or reconfigure the DIMMs See System Memory on page 67 for memory configuratio...

Page 18: ... the drive If the hard drive is your boot device ensure that the hard drive is installed properly seated and partitioned as a boot device Enter the System Setup program and verify the boot sequence information See your Hardware Owner s Manual for details No boot sector on hard disk drive The system configuration information in the System Setup program might be incorrect Enter the System Setup prog...

Page 19: ...e specified slot number See Expansion Cards on page 63 If the problem persists see Getting Help on page 103 PCIe Training Error Embedded Bus nn Dev nn Funcn Faulty or improperly installed PCIe card Reseat the PCIe cards See Expansion Cards on page 63 If the problem persists see Getting Help on page 103 PCIe Training Error Slot n Faulty or improperly installed PCIe card in the specified slot number...

Page 20: ... Cards on page 91 SATA port 0 1 hard disk drive configuration error Faulty drive Parameters failure Ensure that the hard drive cables are properly connected See Troubleshooting a Hard Drive on page 90 SATA port 0 1 hard disk drive failure SATA port 0 1 hard disk drive auto sensing error Faulty drive INT13 call failure from the drive Ensure that the hard drive cables are properly connected See Trou...

Page 21: ...ngs faulty system battery Check the Time and Date settings See Using the System Setup Program on page 29 If the problem persists see Troubleshooting the System Battery on page 86 Timer chip counter 2 failed Faulty system board See Getting Help on page 103 Unexpected interrupt in protected mode Faulty or improperly installed memory modules or faulty system board Ensure that all memory modules are p...

Page 22: ...B Device on page 83 Troubleshooting a Hard Drive on page 90 or Troubleshooting a Hard Drive on page 90 for the appropriate drive s installed in your system Table 1 4 System Messages continued Message Causes Corrective Actions Table 1 5 Diagnostic Indicator Codes Code Causes Corrective Action Possible processor failure See Troubleshooting the Microprocessor on page 92 Memory failure See Troubleshoo...

Page 23: ...ry on page 88 Possible system board resource and or system board hardware failure See Troubleshooting IRQ Assignment Conflicts on page 80 If the problem persists see Getting Help on page 103 Possible expansion card failure See Troubleshooting Expansion Cards on page 91 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 79 for ...

Page 24: ...stem diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help on page 103 The system is in a normal operating condition after POST Information only Table 1 6 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure See Troubleshooting the Microprocessor on page 92 1 1 3 CMOS write read failure faulty system board Faulty system...

Page 25: ...ilure 1 4 4 Software NMI port test failure 2 1 1 through 2 4 4 Bit failure in the first 64 KB of main memory 3 1 1 Slave DMA register failure Faulty system board See Getting Help on page 103 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure 3 3 1 CM...

Page 26: ...ctions in that section for obtaining technical assistance 4 2 1 No timer tick Faulty system board See Getting Help on page 103 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode See Troubleshooting Expansion Cards on page 91 4 3 1 Improperly installed or faulty memory modules See Troubleshooting System Memory on page 88 4 3 2 No memory modules installed...

Page 27: ...nagement software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation ...

Page 28: ...28 About Your System ...

Page 29: ...sage F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program by responding to certain error messages If an error message appears wh...

Page 30: ...p program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc Exits the System Setup program and restarts the system if any changes were made ...

Page 31: ...ogram screen NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar System Memory Displays the amount of system memory This option does not have user selectable settings ...

Page 32: ...lude the diskette drive CD drive hard drives and network Hard Disk Drive Sequence Determines the order in which the system searches the hard drives during system startup The selections depend on the hard drives installed in your system USB Flash Drive Emulation Type Auto default Determines the emulation type for a USB flash drive Hard disk allows the USB flash drive to act as a hard drive Auto aut...

Page 33: ...abled is selected Virtualization Technology Disabled default Displays when the processor s support Virtualization Technology Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of seq...

Page 34: ...fault Enables or disables the system s USB ports Options are On with BIOS support On without BIOS support or Off Disabling the USB ports makes system resources available for other devices Embedded Gb NIC Enabled with PXE default Enables or disables the system s integrated NIC Options are Enabled with PXE and Disabled PXE support allows the system to boot from the network Changes take effect after ...

Page 35: ...BMC setting allows you to toggle the system between a COM1 setting and BMC Serial setting In this mode press ESC to enter the BMC Serial setting and press ESC q to return to the COM1 setting Off and COM3 are not available options when Console Redirection is set to use Serial Port 1 Speaker On default Enables or disables the system internal speaker Table 2 5 Console Redirection Screen Options Optio...

Page 36: ...he system password assign a setup password in the Setup Password option and then change the Password Status option to Locked In this state you cannot change the system password using the System Password option and the system password cannot be disabled at system start up by pressing Ctrl Enter To unlock the system password enter the setup password in the Setup Password field and then change the Pa...

Page 37: ... your password you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords and erases the existing passwords This procedure is described in Disabling a Forgotten Password on page 101 Using the System Password After a system password is assigned only those who know the password have ful...

Page 38: ...lank space a placeholder appears in the field The password assignment is not case sensitive However certain key combinations are not valid If you enter one of these combinations the system beeps To erase a character when entering your password press Backspace or the left arrow key NOTE To escape from the field without assigning a system password press Enter to move to another field or press Esc at...

Page 39: ...Deleting or Changing an Existing System Password 1 When prompted press Ctrl Enter to disable the existing system password If you are asked to enter your setup password contact your network administrator 2 Enter the System Setup program by pressing F2 during POST 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked 4 When prompted type the system pa...

Page 40: ...ot modify the System Setup screens with the following exception If System Password is not set to Enabled and is not locked through the Password Status option you can assign a system password however you cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized chang...

Page 41: ...k connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl E when prompted after POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then restart your system and try again BMC Setup Mod...

Page 42: ...42 Using the System Setup Program ...

Page 43: ...assembly Optional PCI fan Power supply Expansion cards Riser card System memory Processor Control panel System board Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock Wrist grounding strap 2 Phillips screwdriver Inside the System In Figure 3 1 the bezel and system cover are removed to provide an interior view of the system ...

Page 44: ...space for up to two hard drives and an optional optical drive Power is supplied to the system board and drives through one nonredundant power supply Opening and Closing the System The system is enclosed by an optional bezel and cover To upgrade or troubleshoot the system remove the bezel and cover 1 optical drive optional 2 PCI fan 3 riser card 4 PCI expansion card optional 5 processor and heat si...

Page 45: ...nd of the bezel and pull the bezel away from the system Figure 3 2 Installing and Removing the Optional Bezel Installing the Bezel 1 Hook the right end of the bezel into the bezel slot on the right side of the system front plate 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch 3 Lock the bezel 1 key lock 2 bezel 2 1 ...

Page 46: ...rn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Extend the system out of the rack to the locked position If the system is installed on static rails remove the system from the rack and place it on a work surface 3 To remove the system cover loosen the thumbscrew at the back of the system See Figure 3 3 4 Slide the cover backward abou...

Page 47: ...ers the processor and system battery and provides air flow to these components and the system memory Removing the Cooling Shroud CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the c...

Page 48: ... Insert the tab on the side of the cooling shroud and the release latch into the fan assembly See Figure 3 4 2 Push the cooling shroud down until the release latch snaps into place securing the shroud to the fan assembly 3 Close the system See Closing the System on page 47 1 tab 2 release latch 3 cooling shroud 1 3 2 ...

Page 49: ...of the System Setup screens See Using the System Setup Program on page 29 2 Open the system See Opening the System on page 46 3 Remove the cooling shroud See Removing the Cooling Shroud on page 47 4 Remove the riser card See Removing the Riser Card on page 66 5 Locate the battery on the system board See Figure 6 2 for the battery location 6 Grasp the battery with your fingers and pull it out of th...

Page 50: ...card is connected to the back of the drive which allows the drive to be connected to the IDE connector on the system board Removing the Optical Drive CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions...

Page 51: ...ting against electrostatic discharge 1 Align the optical drive s mounting holes with the retaining pins on the hard drive 0 bracket See Figure 3 6 2 Rotate the drive downward until it snaps into place 3 Connect the interposer card to the optical drive Push the plungers into the captive fastener barrels until they snap into place 4 Connect the interface and power cables to the optical drive s inter...

Page 52: ...ected to a SAS controller card The cables for hard drive 1 are routed through a cable clamp mounted to the chassis Removing a Hard Drive The procedures for removing and installing SATA or SAS hard drives are the same CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product ...

Page 53: ...Installing System Components 53 Figure 3 7 Removing the HDD0 Hard Drive Carrier 1 HDD0 hard drive carrier 2 interface cable 3 power cable 4 plunger 5 notches 4 6 tabs 4 4 1 2 3 6 5 ...

Page 54: ... Drive Carrier 6 Using a 2 Phillips screwdriver remove the four screws that secure the hard drive to the carrier and remove the drive from the carrier See Figure 3 10 1 HDD1 hard drive carrier 2 plunger 3 interface cable 4 power cable 5 notches 4 6 tabs 4 2 1 3 4 6 5 ...

Page 55: ...Installing System Components 55 Figure 3 9 Removing the Hard Drive From the HDD0 Drive Carrier 1 HDD0 hard drive carrier 2 screws 4 3 mounting holes 4 4 hard drive 4 1 2 3 ...

Page 56: ...r install the four screws that secure the hard drive to the carrier See Figure 3 10 3 Align the hard drive carrier so that the tabs on the chassis slide into the notches in the carrier See Figure 3 7 4 Slide the carrier forward until it stops 5 Press down on the plunger to secure the hard drive carrier to the chassis See Figure 3 7 and Figure 3 8 6 Connect the power and interface cables to the new...

Page 57: ...xpectedly See Installing the PCI Fan Assembly on page 60 for instructions on installing the PCI fan assembly Fan Assembly The fan assembly contains two fans and provides cooling for the processor and memory modules Removing the Fan Assembly CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any pro...

Page 58: ... snap onto the securing posts 3 Route the cables in the fan assembly cable tray See Figure 3 11 4 Reconnect the hard drive 1 data cable to the hard drive See Figure 3 11 5 Reconnect the fan assembly power cable to the system board 6 Install the cooling shroud See Installing the Cooling Shroud on page 48 7 Close the system See Closing the System on page 47 1 release levers 2 2 power cable 3 securin...

Page 59: ... the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 46 2 Disconnect the following cables from the system board and SAS controller if present fan power cable intrusion switch cable hard drive interfac...

Page 60: ...N connector on the system board See Figure 6 2 for the location of the connector 3 Connect the intrusion switch cable to the INTRUSION_SWITCH connector on the system board See Figure 6 2 for the location of the connector 4 Route all interface connectors through the panel cutout 5 Connect the hard drive connectors to the SATA connectors on the system board or to the SAS controller if present See In...

Page 61: ... the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 46 2 Disconnect the following power supply cables a P3 from the hard drive cable harness b...

Page 62: ...hassis and slide it backward until the four pins on the power supply are engaged into the securing brackets 2 Using a 2 Phillips screwdriver install the screw at the front of the power supply that secures the power supply to the chassis 1 screw 2 P1 connector 3 P2 connector 4 power supply 5 pins 4 6 securing brackets 4 7 P3 connector 7 5 6 1 2 3 4 ...

Page 63: ...r and protecting against electrostatic discharge 1 Open the system See Opening the System on page 46 2 Remove the expansion card retainer adjacent to the expansion card slots See Figure 3 14 3 Slide the expansion card sliding retainer to the retracted or open position See Figure 3 15 4 Remove the filler bracket on the slot you will be using NOTE Keep this bracket if you need to remove the expansio...

Page 64: ...64 Installing System Components Figure 3 14 Installing and Removing Expansion Cards 1 expansion card retainer 2 slot 1 3 slot 2 4 expansion card connector on riser card 5 expansion card 1 5 4 2 3 ...

Page 65: ...ng inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System on page 46 2 Disconnect any internal or external cable s that are connected to the expansion card 3 Lift the expansion card retainer adjacent to the PCI slots See Figure 3 14 4 Slide the expansion card sliding retainer to the retracted or open position See Figure 3 15 5 Grip the edges of ...

Page 66: ... Cards on page 63 for detailed information on the expansion card slots Removing the Riser Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against ele...

Page 67: ...ge 1 Insert the riser card firmly into the riser card connector on the system board until the riser card is fully seated 2 Using a 2 Phillips screwdriver install the two screws that secure the riser card to the system board 3 Install any expansion card s See Installing an Expansion Card on page 63 4 Close the system See Closing the System on page 47 System Memory The four memory module sockets are...

Page 68: ...DIMM1_A contains a 512 MB memory module then the second memory module to be installed must be a 512 MB memory module in socket DIMM1_B Table 3 1 shows examples of different memory configurations based on the following guidelines The minimum memory configuration is 512 MB If only one memory module is installed it must be installed in the DIMM1_A socket A bank must contain identical memory modules I...

Page 69: ...the socket in only one way 5 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 6 Repeat step 2 through step 5 of this procedu...

Page 70: ...arge 1 Open the system See Opening the System on page 46 2 Locate the memory module sockets See Figure 6 2 3 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 17 4 Close the system See Closing the System on page 47 Processor You can upgrade the processor to take advantage of future options in speed and functionality The process...

Page 71: ...cessor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE When you remove the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm 2 Remove the cooling shroud See Removing the Cooling Shroud on pag...

Page 72: ...rocessor vertically out of the socket Leave the processor cover and release lever in the open position so that the socket is ready for the new processor See Figure 3 19 Figure 3 19 Installing and Removing the Processor 10 Unpack the new processor 11 Ensure that the processor socket release lever is in the fully open position 12 Align the pin 1 corners of the processor and socket See Figure 3 19 NO...

Page 73: ...configuration information in the System Setup program 19 Press F2 to enter the System Setup program and check that the processor information matches the new system configuration See Using the System Setup Program on page 29 20 Run the system diagnostics to verify that the new processor operates correctly See Running the System Diagnostics on page 93 for information about running the diagnostics an...

Page 74: ...uide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Align the control panel assembly s mounting holes with the chassis mounting holes See Figure 3 20 2 Using a 2 Phillips screwdriver install the two screws that secure the control panel assembly to the chassis See Figure 3 20 3 Connect the control panel cables See Figur...

Page 75: ...nnector on the system board See Figure 6 2 6 Disconnect the control panel interface cable from the FP_CONN1 connector on the system board See Figure 6 2 7 Disconnect the hard drive interface cables a If a SAS controller is installed disconnect the interface cable from the controller card b If the system hard drives are connected to the integrated controller disconnect the interface cables from the...

Page 76: ...duct Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the new system board assembly 2 Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray 3 Slide the system board tray backward until it stops 4 Press down on the plunger that secures th...

Page 77: ...the hard drive 0 interface cable to the SATA_0 connector and the hard drive 1 interface cable to the SATA_1 connector on the system board See Figure 6 2 for the location of the SATA connectors 11 Install the processor and heat sink See Replacing the Processor on page 71 12 Install the memory modules See Installing Memory Modules on page 69 NOTE Install the memory modules as noted in step 3 of the ...

Page 78: ...78 Installing System Components ...

Page 79: ...ribed in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action An error message displayed on the monitor See System Messages on page 15 System status and diagnostic indicators See Front Panel Features and Indicators on page 11 and Diagnostics Indicator Codes on page 22 Alert messages from the systems management software See the systems management software documentation The monito...

Page 80: ...irements Table 4 2 lists the IRQ assignments Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 COM1 and COM3 IRQ5 Available IRQ6 Available IRQ7 Available IRQ8 Real time clock IRQ9 ACPI functions used for power management IRQ10 Available IRQ11 Available IRQ12 PS ...

Page 81: ...hen a monitor is connected to the front panel and the back panel video connector is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 3 Check the system and power connections to the monitor 4 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 93 If the tests run successfully the p...

Page 82: ...oting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program on page 29 2 If the problem is confined to a particular application see the application documentation for specific port configuration r...

Page 83: ...ating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 29 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and then turn on the reconnected device If the problem is resolved the USB connector might be defect...

Page 84: ...he same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information a...

Page 85: ...oubleshooting a Damaged System Problem System was dropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharg...

Page 86: ...See System Battery on page 49 If the problem is not resolved by replacing the battery see Getting Help on page 103 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting the Power Supply Problem System s...

Page 87: ...n has failed See Troubleshooting a Fan on page 87 Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete inf...

Page 88: ...ed by the diagnostic program If the problem is not resolved or if the system is not operational proceed to step 2 2 Turn off the system and attached peripherals unplug the system from the power source and press the power button and reconnect the system to power 3 Turn on the system and attached peripherals and as the system boots note the messages on the screen If the amount of system memory detec...

Page 89: ...peripherals 17 As the system boots observe any error message that appears and the diagnostic indicators on the front of the system 18 If the memory problem is still indicated repeat step 12 through step 17 for each memory module installed until the faulty memory module is replaced If the problem persists after all memory modules have been checked see Getting Help on page 103 Troubleshooting an Opt...

Page 90: ...nostics test See Using Dell PowerEdge Diagnostics on page 93 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 5 For a problem with a single hard drive continue to the next step 3 If your system has a SAS RAID controller perform the following steps a Restart the system and press C...

Page 91: ...ts inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics on page 93 2 Turn off the system and attached peripherals and disconnect the system from the electrical o...

Page 92: ...CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Dell PowerEdge Dia...

Page 93: ...y the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell PowerEdge Diagnostics User s Guide System Diagnostics Features The sy...

Page 94: ...otable Media You can create a bootable diagnostic partition on a recordable CD a USB flash drive or on diskettes using the CDs that came with your system or the diagnostic utility that you can download from support dell com 1 Insert a recordable CD USB flash drive or writable diskette into your system 2 Run the self extracting diagnostic utility package from the diagnostic CD that came with your s...

Page 95: ...for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Timestamp When checked ...

Page 96: ...tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test ...

Page 97: ...cific information about the system jumpers and describes the connectors on the various boards in the system System Board Jumpers Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Figure 6 1 System Board Jumpers ...

Page 98: ... Board Connectors Table 6 1 System Board Jumper Settings Jumper Setting Description NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot PWRD_EN default The password feature is enabled The password feature is disabled 2 1 4 5 6 7 9 8 17 3 14 13 12 11 15 10 16 18 19 ...

Page 99: ... Memory module 6 DIMM 2 Memory module 7 DIMM 4 Memory module 8 FAN Power connector for the fans 9 BATTERY Connector for the 3 0 V coin battery 10 SATA_0 Connector for the SATA 0 hard drive 11 SATA_1 Connector for the SATA 1 hard drive 12 PCI FAN Connector for the PCI fan 13 FP_CONN1 Control panel interface connector 14 IDE Optical drive interface connector 15 HD_ACT Hard drive activity connector e...

Page 100: ...igure 6 3 PCIe Riser Card Connectors Figure 6 4 PCI X PCIe Riser Card Connectors 1 slot 1 PCIe x4 lane x8 lane connector 2 slot 2 PCIe x8 lane 1 slot 1 PCI X 64 bit 133 MHz 3 3 V 2 slot 2 PCIe x8 lane 3 system management 1 2 3 2 1 ...

Page 101: ...e the password jumper plug See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 47 5 Reconnect the system to the electrical outlet and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must instal...

Page 102: ...102 Jumpers and Connectors ...

Page 103: ...xpress Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support ...

Page 104: ...call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or ...

Page 105: ... prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist see Diagnostics Checklist on page 107 indicating the tests you have run and any error messages reported by the system d...

Page 106: ... a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your Product Information Guide for important safety information ...

Page 107: ...m and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and trouble...

Page 108: ...act Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department ...

Page 109: ...ll com E mail support ap dell com contactus General Support 13DELL 133355 Austria International Access Code 900 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Support for XPS 0820 24...

Page 110: ...Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail BR TechSupport dell com Customer Care and Tech Support 0800 90 3355 Technical Support Fax 51 2104 5470 Customer Care Fax 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General Support toll free ...

Page 111: ...387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupport dell com Technical Support toll free 1 877 261 0242 Chile Santiago Countr...

Page 112: ...sion toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 ...

Page 113: ...ss Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com Technical Support toll free 1 888 15...

Page 114: ...al Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corpor...

Page 115: ... 7320 Switchboard 069 9792 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsuppor...

Page 116: ... Customer Care 00852 3416 0910 Large Corporate Accounts 00852 3416 0907 Global Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 and 1600448046 Sales Large Corporate Accounts 1600 33 8044 Sal...

Page 117: ...neral Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax...

Page 118: ...side of Japan Dell Precision OptiPlex and Latitude 81 44 556 3894 Technical Support PDAs projectors printers routers toll free 0120 981 690 Technical Support outside of Japan PDAs projectors printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Acc...

Page 119: ...exas U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 080...

Page 120: ...ee 1 800 888 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Technical Support TelMex toll free 1 866 563 4425 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822 Ne...

Page 121: ...com E mail support ap dell com contactus General Support 0800 441 567 Nicaragua E mail la techsupport dell com Technical Support toll free 1 800 220 1378 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer...

Page 122: ...r 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com Technical Support toll free 1 866 390 4695 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com Technical Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com Technical Support toll free 1 866 464 4352 St Vincent and the Grenadine...

Page 123: ...Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue...

Page 124: ...r Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Small...

Page 125: ...dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com Technical Support toll free ...

Page 126: ...Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Busi...

Page 127: ...siness Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 335...

Page 128: ...ree 1 877 702 4360 Venezuela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers ...

Page 129: ... following Communications between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all ...

Page 130: ...ive set of tests for your system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching o...

Page 131: ...rs are often followed by h headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circui...

Page 132: ... bus LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot reco...

Page 133: ...are written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS ...

Page 134: ... each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the sys...

Page 135: ...nclude memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number of pixels across by the number of pixels up and down To display a program at a specific graphics r...

Page 136: ...136 Glossary ...

Page 137: ... troubleshooting 87 cooling shroud installing 48 removing 47 cover closing 47 opening 46 CPU Information screen 33 D damaged systems troubleshooting 85 Dell contacting 108 Dell PowerEdge Diagnostics using 93 diagnostics advanced testing options 95 running from the utility partition 94 using Dell PowerEdge Diagnostics 93 when to use 94 diagnostics indicator codes 22 drives CD 50 optical 50 E error ...

Page 138: ...ystem board 97 K keyboard troubleshooting 81 M memory installation guidelines 68 installing 69 removing 70 troubleshooting 88 messages alert 27 beep codes 24 diagnostics indicator codes 22 error messages 29 system 15 systems management 84 warning 26 mouse troubleshooting 82 N navigation keys system setup program 30 NICs indicators 15 troubleshooting 83 NMI button 13 O optical drive installing 51 r...

Page 139: ...atures 10 support contacting Dell 108 system battery replacing 49 troubleshooting 86 system board connectors 98 installing 76 jumpers 97 removing 75 system cooling troubleshooting 87 system features accessing 10 system identification button 13 system messages 15 system password assigning 38 changing 39 deleting 39 features 37 System Security screen 36 system setup program Console Redirection scree...

Page 140: ...40 Index 140 Index U USB device troubleshooting 83 V video troubleshooting 81 W warning messages 26 warranty 9 wet system troubleshooting 84 ...

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