State
State Name
Blinking Amber Pattern
Problem Description
Suggested Resolution
If identified any of the
component failed, replace
the component.
If none of the component
failed, replace the
motherboard.
S10
MEM
3 blinks > short pause >
7 blinks > long pause >
repeats
Possible memory failure
Memory subsystem
configuration activity is in
progress. Memory
modules have been
detected but appear to
be incompatible or in an
invalid configuration.
If customer can assist to
troubleshoot, narrow
down the issue by
removing one by one the
memory on motherboard
to determine which one
failed.
If identified the memory
failed, replace the
memory.
If else, replace the
motherboard.
WARNING:
The power LED only serve as an indicator of the progress through the POST process. These LEDs do not indicate the
problem that caused the POST routine to stop
Enhanced Pre-Boot System Assessment — ePSA
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
You can invoke the ePSA diagnostics by tapping F12 key when the system posts and choose
ePSA or Diagnostics
option on One Time
Boot Menu.
CAUTION:
Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
NOTE:
Regular ePSA’s run for about 5 to 10 minutes, however, the extended test takes about three and half hours with only 8GB
of ram in the system.
78
Troubleshooting
Summary of Contents for OptiPlex 5055 Tower
Page 1: ...Dell OptiPlex 5055 Tower Owner s Manual Regulatory Model D18M Regulatory Type D18M004 ...
Page 12: ...4 Lift the front bezel to remove it from the computer 12 Disassembly and reassembly ...
Page 44: ...b Slide and lift the system board away from the computer 2 44 Disassembly and reassembly ...
