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Dell OptiPlex 5055 Tower, Owner'S Manual

The Dell OptiPlex 5055 Tower is a powerful and reliable desktop computer designed to meet the needs of demanding users. To maximize your experience with this device, we highly recommend downloading the comprehensive Owner's Manual. Get your free manual download from our website, ensuring you have all the information you need to optimize your OptiPlex 5055 Tower experience.

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Dell OptiPlex 5055 Tower

Owner's Manual

Regulatory Model: D18M
Regulatory Type: D18M004

Summary of Contents for OptiPlex 5055 Tower

Page 1: ...Dell OptiPlex 5055 Tower Owner s Manual Regulatory Model D18M Regulatory Type D18M004 ...

Page 2: ...age to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 02 Rev A00 ...

Page 3: ...l door 13 Storage device 14 Removing 3 5 inch hard drive assembly 14 Removing 2 5 inch hard drive assembly 18 Optical drive 20 Removing optical drive 20 Installing optical drive 22 M 2 PCIe SSD 22 Removing optional M 2 PCIe SSD 22 Installing optional M 2 PCIe SSD 23 SD card 24 Removing SD card reader 24 FInstalling SD card reader 25 Memory modules 25 Removing memory module 25 Installing memory mod...

Page 4: ...board 40 Removing the VGA daughter board 40 Installing the VGA daughter board 41 System board 42 Removing the system board 42 Installing the system board 45 System board layout 46 4 Technology and components 49 Systems management features 49 In Band Systems Management Dell Client Command Suite 49 Out of Band Systems Management DASH 50 AMD APUs AMD Ryzen CPUs and APUs 50 AMD Advanced Processing Uni...

Page 5: ...IOS in Linux and Ubuntu environments 64 Flashing the BIOS from the F12 One Time boot menu 65 Technical Specifications 68 Processor 69 Memory 69 Video 69 Audio 70 Network 70 Expansion bus 70 Wireless 70 Drives 71 External connectors 71 Controls and lights 72 Power 72 Physical dimension 73 Environmental 73 8 Troubleshooting 74 Diagnostic and Power LED codes 74 Enhanced Pre Boot System Assessment ePS...

Page 6: ...CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a proce...

Page 7: ...e computer is unplugged to ground the system board NOTE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working inside your computer After you complete any replacement procedure ensure that you connect any external devices cards and cab...

Page 8: ...assis view 1 Power button and power light 2 Hard drive activity light 3 Memory card reader optional 4 Optical drive optional 5 Headset port 6 USB 2 0 port with PowerShare 7 USB 2 0 port 8 USB 3 1 Gen1 port 2 8 Chassis ...

Page 9: ...Gen1 port 6 USB 2 0 ports supports Smart Power On 7 Expansion card slots 8 Power connector port 9 Power supply diagnostic light 10 Padlock ring 11 Kensington security cable slot 12 Network port 13 PS 2 mouse port 14 VGA connector port optional 15 Release latch 16 Cable cover lock slot Chassis 9 ...

Page 10: ...re in Before working inside your computer 2 To release back cover a Slide the latch blue tab to release the back cover from the computer 1 b Slide the back cover toward the back of the computer 2 3 Lift the back cover to remove it from the computer 3 10 Disassembly and reassembly ...

Page 11: ...zel Removing front bezel 1 Follow the procedure in Before working inside your computer 2 Remove the Back cover 3 To remove front the bezel a Pry the retention tabs to release the bezel from the chassis 1 b Push the bezel away from the chassis 2 NOTE Please ensure that the tabs at the bottom of the bezel is also released before lifting the bezel Disassembly and reassembly 11 ...

Page 12: ...4 Lift the front bezel to remove it from the computer 12 Disassembly and reassembly ...

Page 13: ... procedure in After working inside your computer Front panel door Opening the front panel door 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel CAUTION The front panel door opens only to a limited extent See the printed image on the front panel door for the maximum permissible level 3 Pull the front panel door to open it Disassembly and reassemb...

Page 14: ...mbly 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 3 To remove hard drive assembly a Disconnect the hard drive assembly cables from the connectors on the hard drive 14 Disassembly and reassembly ...

Page 15: ...NOTE Un route the cables from the clips from the drive cage b Open the front panel door c Remove the HDD filler bracket Disassembly and reassembly 15 ...

Page 16: ...d Press the blue tab 1 and pull the hard drive assembly out of the computer 2 16 Disassembly and reassembly ...

Page 17: ...acket 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel c Hard drive assembly 3 To remove hard drive bracket a Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive 1 b Lift the hard drive out of the hard drive bracket 2 Disassembly and reassembly 17 ...

Page 18: ... into place 2 Place the HDD filler brcaket 3 Connect the SATA cable and the power cable to the connectors on the hard drive and re route the cables along the caddy 4 Install the a Front bezel b Back cover 5 Follow the procedure in After working inside your computer Removing 2 5 inch hard drive assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front ...

Page 19: ...e your computer 2 Remove the a Back cover b Front bezel c 2 5 inch hard drive assembly 3 To remove hard drive bracket a Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive 1 b Lift the drive out of the drive bracket 2 Disassembly and reassembly 19 ...

Page 20: ... place 2 Close the front panel door 3 Connect the SATA cable and the power cable to the connectors on the hard drive 4 Install the a Front bezel b Cover 5 Follow the procedure in After working inside your computer Optical drive Removing optical drive 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 3 Open the Front panel door 4 To remove optical...

Page 21: ...c Press the blue release tab 1 and slide the optical drive out of the computer 2 Disassembly and reassembly 21 ...

Page 22: ...cage 4 Connect the data cable and power cable to the connectors on the optical drive 5 Close the front panel door 6 Install the a Front bezel b Back cover 7 Follow the procedure in After working inside your computer M 2 PCIe SSD Removing optional M 2 PCIe SSD 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 22 Disassembly and reassembly ...

Page 23: ... the M 2 PCIe SSD from the connector on the system board 2 Installing optional M 2 PCIe SSD 1 Insert the M 2 PCIe SSD to the connector 2 Press the blue plastic tab to secure the M 2 PCIe SSD 3 Close the front panel door 4 Install the a Front bezel b Cover 5 Follow the procedure in After working inside your computer Disassembly and reassembly 23 ...

Page 24: ... 3 Open the Front panel door 4 To remove the SD card reader a Disconnect the SD card reader cable from the connector on the system board 1 b Remove the screw 6 1 that secures the SD card reader to the front panel door 2 NOTE The screw is beneath the SD card c Lift the SD card reader out of the computer 3 24 Disassembly and reassembly ...

Page 25: ... the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 3 Open the Front panel door 4 To remove the memory module a Pull the clips securing the memory module until the memory module pops up b Lift the memory module from the connector on the system board Installing memory module 1 Align the notch on the memory module with the tab on the connector 2 Insert the m...

Page 26: ... a Pull the release latch to unlock the PCIe expansion card 1 b Push the release tab 2 and lift the PCIe expansion card out of the computer 3 NOTE The release tab is at the base of the expansion card 5 Pull the release latch backward to open 6 Insert a screwdriver in the hole of a PCIe bracket and push hard to release the bracket 2 and then lift the bracket out from your computer 26 Disassembly an...

Page 27: ...additional PCIe expansion cards 4 Close the release latch 5 Close the front panel door 6 Install the a Front bezel b Back cover 7 Follow the procedure in After working inside your computer Power supply unit Removing power supply unit PSU 1 Follow the procedure in Before working inside your computer 2 Remove the a Cover b Front bezel 3 Open the Front panel door 4 To release the PSU a Disconnect the...

Page 28: ...5 To remove the PSU a Press the release tab 1 NOTE Release tab is at the base of the PSU b Slide and lift the PSU away from the computer 2 28 Disassembly and reassembly ...

Page 29: ...Replace the screws 6 1 to secure the PSU to the computer 3 Route the PSU cables through the retention clips 4 Connect the PSU cables to the connectors on the system board 5 Close the front panel door 6 Install the a Front bezel b Cover 7 Follow the procedure in After working inside your computer Intrusion switch Disassembly and reassembly 29 ...

Page 30: ...ctor on the system board 1 b Un route the intrusion switch cable from the cable holder c Slide the intrusion switch and push it to remove from the computer 2 Installing intrusion switch 1 Insert the intrusion switch into the slot on the computer 2 Route the intrusion switch cable through the cable holder 3 Connect the intrusion switch cable to the connector on the system board 4 Close the front pa...

Page 31: ...ont bezel 3 Open the Front panel door 4 To release the power switch a Disconnect the power switch cable from the system board 1 b By using plastic scribe remove the power switch cable through the retention clip 2 c Press the release tabs using a plastic scribe and slide the power switch out from the front of the computer 3 d Close the front panel door 4 5 Pull the power switch out from the compute...

Page 32: ...e pins on the connector and connect the cable 3 Close the front panel door 4 Install the a Front bezel b Back cover 5 Follow the procedure in After working inside your computer Speaker Removing speaker 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 3 Open the front panel door 32 Disassembly and reassembly ...

Page 33: ...e speaker a Disconnect the speaker cable from the connector on the system board 1 b Close the front panel door 2 c Press the release tabs 1 and slide the speaker module 2 out of the slot Disassembly and reassembly 33 ...

Page 34: ...the connector on the system board 4 Close the front panel door 5 Install the a Front bezel b Back cover 6 Follow the procedure in After working inside your computer Coin cell battery Removing coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 34 Disassembly and reassembly ...

Page 35: ...n the system board 2 Installing coin cell battery 1 Hold the coin cell battery with the sign facing up and slide it under the securing tabs at the positive side of the connector 2 Press the battery into the connector until it locks into place 3 Close the front panel door 4 Install the a Expansion card b Front bezel c Back cover 5 Follow the procedure in After working inside your computer Disassemb...

Page 36: ...l door 4 To remove the heat sink assembly a Disconnect the heat sink assembly cable from the connector on the system board 1 b Loosen the captive screws 6 1 that secure the heat sink assembly to the system board 2 NOTE Loosen the screws based on the numbers available on the system board c Lift the heat sink assembly away from the computer 3 36 Disassembly and reassembly ...

Page 37: ...fter working inside your computer Processor Removing the processor 1 Follow the procedure in Before working inside your computer 2 Remove the a Back cover b Front bezel 3 Open the Front panel door 4 Remove the Heat sink assembly 5 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 b Lift the lever upward and lift the pr...

Page 38: ...triangle on the socket 3 Place the processor on the socket such that the slots on the processor align with the socket keys 4 Close the processor shield by sliding it under the retention screw 5 Lower the socket lever and push it under the tab to lock it 6 Install the heat sink assembly 7 Close the front panel door 8 Install the a Front bezel b Back cover 9 Follow the procedure in After working ins...

Page 39: ...r 4 To remove the system fan a Disconnect the system fan cable from the connector on the system board 1 b Remove the tape that holds the intrusion switch cable on the system fan and move the cable away c Stretch the grommets securing the fan to the computer to ease the removal of the fan 2 d Slide the system fan out of the computer 3 Disassembly and reassembly 39 ...

Page 40: ...Connect the system fan cable to the connector on the system board 8 Close the front panel door 9 Install the a Front bezel b Back cover 10 Follow the procedure in After working inside your computer VGA Daughterboard Removing the VGA daughter board 1 Follow the procedure in Before Working Inside your Computer 2 Remove the a Back Cover b Bezel 3 Open the Front Panel Door 4 To remove the VGA daughter...

Page 41: ...ure the VGA daughter board to the system board 3 Insert the VGA connector into the slot at the back of the computer 4 Tighten the screws to secure the VGA connector to the computer 5 Close the Front Panel Door 6 Install the a Bezel b Back Cover 7 Follow the procedure in After working inside your computer Disassembly and reassembly 41 ...

Page 42: ...3 Open the front panel door 4 Remove the a Heat sink assembly b Processor c Expansion card d Optional M 2 PCIe SSD card e SD card reader f Memory module 5 Disconnect the optical drive and hard drive cables 1 2 from the connectors on the system board 6 Disconnect the following cables from the system board a PSU 1 42 Disassembly and reassembly ...

Page 43: ...3 d PSU 4 e power distribution for optical drive and hard drive 5 f system fan 6 g intrusion switch 7 7 To remove the system board a Remove the screws 6 1 that secure the system board to the computer Disassembly and reassembly 43 ...

Page 44: ...b Slide and lift the system board away from the computer 2 44 Disassembly and reassembly ...

Page 45: ...ter 1 3 Replace the screws 6 1 to secure the system board to the computer 4 Route all the cables through the routing clips 5 Align the cables with the pins on connectors on the system board and connect the following cables to the system board a intrusion switch b system fan c power distribution for optical drive and hard drive d PSU 2 cables e optical dive and hard drive cables 4 cables f speaker ...

Page 46: ... in After working inside your computer System board layout This chapter explains about the motherboard s layout with name and location of its connectors 1 PCI eX4 wire x2 Connector Slot4 2 PCI eX1 Connector Slot3 3 PCI eX16 wire x8 Connector Slot2 4 PCI eX1 Connector Slot1 5 VGA Daughter Board Connector VGA 6 Intrusion Switch Connector INTRUDER 7 System Fan Connector FAN_SYS 8 Processor Socket 9 C...

Page 47: ...r SLOT1 open ended X4 to support X16 3 VGA Daughter Board Connector VGA 4 Processor Socket CPU 5 CPU Power Connector ATX_CPU 6 Intrusion Switch Connector INTRUDER 7 CPU fan Connector FAN_CPU 8 Memory Slots DIMM1 DIMM2 DIMM3 DIMM4 9 M 2 Slot 3 Connector M 2_SSD 10 Power Switch Connector PWR_SW 11 Media Card Reader Connector CARD_READER 12 System fan Connector FAN_SYS 13 SATA2 Connector Black Color ...

Page 48: ...19 Internal Speaker Connector INT_SPKR 20 Internal USB Connector WF_BT_USB 21 SATA 1 Connector White Color SATA1 22 Battery Connector BATTERY 48 Disassembly and reassembly ...

Page 49: ...ex desktops It contains the following components that can be used individually or in the case of SCCM in conjunction with our integration for SCCM Dell Command Deploy Driver Packs Bundles of system specific drivers web hosted on dell com command that have been extracted and reduced to an OS consumable state for use with any OS deployment tool Here is a link to Dell TechCenter where you can find th...

Page 50: ... OOO Firmware Update To learn more about DMTF s DASH visit DMTF s website at https www dmtf org standards dash AMD APUs AMD Ryzen CPUs and APUs This topic explains about the AMD s APUs Ryzen series of CPUs and Ryzen series of APUs OptiPlex 5055 is offered with either of the three variants of AMD s A Series APUs Ryzen CPUs or APUs Optiplex 5055 A Series Offered with AMD Ryzen 7 Pro 1700 Ryzen 5 Pro...

Page 51: ...orporating the GPU on same chip as CPU cores AMD PT B350 AMD B350 Chipset is perfect for power users who value flexibility and overclocking control but don t need the maximum PCIe bandwidth required by multi GPU configurations AMD Socket AM4 represents the company s new future proof platform targeting the fastest DDR4 memory With processor direct SATA and USB connectivity configurable for real wor...

Page 52: ...y Specifications The following table contains the key specifications of the AMD Radeon R5 M430 Table 3 Key Specifications Specification AMD Radeon R5 M430 Radeon R5 M400 Series Radeon R5 M430 Codename Sun XT Architecture GCN Pipelines 320 unified Memory Bus Width 64 Bit Shared Memory No Technology 28 nm DirectX DirectX 12 USB features Universal Serial Bus or USB was introduced in 1996 It dramatica...

Page 53: ...cover some of the most commonly asked questions regarding USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8Gbps While the specification retains Hi Speed and Full Speed USB mode commonly known as USB 2 0 and 1 1 respectively the slower modes still ope...

Page 54: ...ind its way into some products that previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 1 Gen 1 products External Desktop USB 3 1 Gen 1 Hard Drives Portable USB 3 1 Gen 1 Hard Drives USB 3 1 Gen 1 Drive Docks Adapters USB 3 1 Gen 1 Flash Drives Readers USB 3 1 Gen 1 Solid state Drives USB 3 1 Gen 1 RAIDs Optical Media Drives M...

Page 55: ... user from installing the wrong type of memory into the system DDR4 needs 20 percent less or just 1 2 volts compared to DDR3 which requires 1 5 volts of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent...

Page 56: ...dware to effectively reduce usage of power by placing the PCI Express PCIe based serial link devices to low power state when not in use ASPM is controlled by BIOS or the power management component of the operating system in two configurations Disabled PCIe devices operate on high performance mode L1 Mode Bi directional setting of the serially linked PCIe device to low power state NOTE This mode pr...

Page 57: ... Dell logo appears to initiate a one time boot menu with a list of the valid boot devices for the system Diagnostics and BIOS Setup options are also included in this menu The devices listed on the boot menu depend on the bootable devices in the system This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system Using the boot menu does no...

Page 58: ...cy UEFI Default Enable Boot Devices Boot Sequence Add Boot Option Remove Boot Option View Boot Option Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option By default this option is selected Enabled selected by default Disabled BIOS Setup Advanced Mode Allows you to select BIOS Setup Advanced Mode By default this option is selected Enabled selected by default Disabled Dat...

Page 59: ...e Rear USB Ports All the options are enabled by default USB PowerShare This option allows you to charge the external devices such as mobile phones music player This option is disabled by default Audio Allows you to enable or disable the integrated audio controller The option Enable Audio is selected by default Enable Microphone Enable Audio Enable Internal Speaker The options are selected by defau...

Page 60: ...s whether this system allows BIOS updates via UEFI capsule update packages This option is selected by default Disabling this option will block BIOS updates from services such as Microsoft Windows Update and Linux Vendor Firmware Service LVFS TPM 2 0 Security Allows you to control whether the Trusted Platform Module TPM is visible to the operating system TPM On default PPI Bypass for Enable Command...

Page 61: ...le 10 Performance Option Description C States Control Allows you to enable or disable additional processor sleep states This option is enabled by default AMD TurboCore Technology This options is disable by default Table 11 Power Management Option Description AC Recovery Determines how the system responds when AC power is re applied after a power loss You can set the AC Recovery to Power Off Power ...

Page 62: ...m to wake up and immediately boot to PXE This option is Disabled by default Block Sleep Allows you to block entering to sleep S3 state in OS environment This option is disabled by default Table 12 POST Behavior Option Description Numlock LED Allows you to enable or disable the Numlock feature when your computer starts This option is enabled by default Keyboard Errors Allows you to enable or disabl...

Page 63: ...ptions are OFF 1 2 default 3 Updating the BIOS in Windows It is recommended to update your BIOS System Setup when you replace the system board or if an update is available NOTE If BitLocker is enabled it must be suspended prior to updating the system BIOS and then re enabled after the BIOS update is completed 1 Restart the computer 2 Go to Dell com support Enter the Service Tag or Express Service ...

Page 64: ...le USB Flash Drive NOTE You will need to use a bootable USB Flash drive Please refer to the following article for further details http www dell com support article sln143196 1 Download the BIOS update EXE file to another system 2 Copy the file e g O9010A12 EXE onto the bootable USB Flash drive 3 Insert the USB Flash drive into the system that requires the BIOS update 4 Restart the system and press...

Page 65: ... Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot menu you will need USB key formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key AC power adapter connected to the system Functional system battery to flash the BIOS Perform the following step...

Page 66: ...exe file is shown as an example in the following screenshot The actual file name may vary 5 Once the file is selected it will show in the file selection box and you can click the OK button to continue 66 System setup ...

Page 67: ...6 Click the Begin Flash Update button 7 A warning box is displayed asking you if you want to proceed Click the Yes button to begin the flash System setup 67 ...

Page 68: ...r may go from zero to 100 multiple times and the flash process could take as long as 10 minutes Generally this process takes two to three minutes 9 Once complete the system will reboot and the BIOS update process is completed Technical Specifications NOTE Offerings may vary by region For more information regarding the configuration of your computer in Windows 10 click or tap Start Settings System ...

Page 69: ...8 9600 QC L2 Cache 2 MB 3 1 GHz 65 W AMD R7 PRO A6 9500 DC L2 Cache 1 MB 3 5 GHz 65 W Total L2 cache Up to 4MB NOTE Extended Frequency XFR in GHz are not supported on OptiPlex 5055 Memory Table 19 Memory Specifications Feature Specification Memory type DDR4 Memory speed Up to 2400 MHz Memory connectors Four DIMM slots Memory capacity Up to 64 GB Minimum memory 4 GB 2 GB for Linux based OS only Max...

Page 70: ...ble 23 Expansion Bus Specifications Feature Specification Bus type USB 2 0 USB 3 1 Gen 1 SATA 3 and PCle up to Gen 3 Bus speed USB 2 0 480 Mbps USB 3 1 Gen 1 5 Gbps SATA 3 0 6 Gbps PCIe 8 Gbps Wireless Table 24 Wireless Cards Feature Specification WLAN card Intel Wireless AC 8265 2x2 Intel Wireless AC 3165 1x1 Bluetooth 4 1 NOTE For optimal performance it is recommended to use the wireless display...

Page 71: ...set Line out connector Network adapter RJ 45 connector Serial PS2 and serial connector USB 2 0 Front 2 Back 2 Internal 2 USB 3 1 Gen 1 Front 2 Back 4 Internal 0 Video Supported via external graphics cards 15 pin VGA connector one optional VGA connector only supports A Series APU and Ryzen APUs Two DisplayPort 1 2 DP only supported with A Series APU and Ryzen APUs NOTE Available video connectors ma...

Page 72: ...network and the computer Orange A 1000 Mbps connection exists between the network and the computer Off no light The computer is not detecting a physical connection to the network Network activity light on integrated network adapter Yellow light A breathing yellow light indicates that network activity is present Power supply diagnostic light Green light The power supply is turned On and is function...

Page 73: ...5 C to 35 C 41 F to 95 F Non Operating 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 20 to 80 non condensing Non Operating 5 to 95 non condensing Maximum vibration Operating 0 66 Grms Non Operating 1 37 Grms Maximum shock Operating 40 G Non Operating 105 G Altitude Operating 15 2 m to 3048 m 50 to 10 000 ft Non Operating 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant ...

Page 74: ... working by testing it with another device such as a lamp Steady blinking amber Computer fails to complete POST or processor failure Remove and reinstall any cards Remove and reinstall the graphics card if applicable Ensure the power cable is connected to the system board and processor Slow Blinking white light Computer is in sleep mode Press the power button to bring the computer out of the sleep...

Page 75: ... Memory or Processor If customer can assist to troubleshoot narrow down the issue by reseating memory and swapping an available known good memory If nothing works replace the motherboard memory or processor 2 blinks short pause 4 blinks long pause repeats Bad coin cell battery If customer can assist to troubleshoot narrow down the issue by swapping a known good coin cell battery if available If no...

Page 76: ...e card failed replace the PCIe Card If none of the PCIe Cards failed replace the motherboard S5 VID 3 blinks short pause 2 blinks long pause repeats Video Subsystem failure Video subsystem configuration activity in progress or video subsystem failure If customer can assist to troubleshoot narrow down the issue by removing one by one to determine which card failed If identified the card failed repl...

Page 77: ... pause 5 blinks long pause repeats Memory configuration or incompatible error Memory subsystem configuration activity is in progress No memory modules were detected If customer can assist to troubleshoot narrow down the issue by removing one by one the memory on motherboard to determine which one failed Also combining the configuration to validate appropriate combination If identified the componen...

Page 78: ...our hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed devic...

Page 79: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link ...

Page 80: ...Troubleshooting 8 80 Troubleshooting ...

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