Dell Latitude 3000 Series Owner'S Manual Download | Manualshive

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Advanced Troubleshooting

33

Advanced Troubleshooting

Diagnostic Lights

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions

located in the

Product Information Guide

.

To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on
the back panel (see page 47). The lights can be yellow or green. When the computer starts
normally, the lights flash. After the computer starts, all four lights display solid green. If the
computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern

Problem Description

Suggested Resolution

The computer is in a normal off
condition or a possible pre-BIOS failure
has occurred.

Plug the computer into a working
electrical outlet and press the power
button.

A B C D

= yellow

= green

= off

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Summary of Contents for Latitude 3000 Series

Page 1: ...utton CD or DVD volume control dial power light USB 2 0 connectors 2 headphone connector service tag keyboard connector mouse connector USB 2 0 connectors 4 microphone connector line in connector line out connector parallel connector serial connector PCI card slots 3 voltage selection switch power connector network adapter connector diagnostic lights 4 cover latch On computers with integrated soun...

Page 2: ...le ____________________ Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell In...

Page 3: ...11 Network Setup Wizard 12 Connecting to the Internet 12 Setting Up Your Internet Connection 13 Copying CDs and DVDs 14 How to Copy a CD or DVD 14 Using Blank CD Rs and CD RWs 15 Helpful Tips 15 Hyper Threading 16 2 Solving Problems Troubleshooting Tips 17 Battery Problems 17 Drive Problems 17 CD and DVD drive problems 18 Hard drive problems 19 E Mail Modem and Internet Problems 19 Error Messages ...

Page 4: ...re problems 24 Memory Problems 24 Mouse Problems 25 Network Problems 26 Power Problems 26 Printer Problems 27 Scanner Problems 28 Sound and Speaker Problems 29 No sound from speakers 29 No sound from headphones 30 Video and Monitor Problems 30 If the screen is blank 30 If the screen is difficult to read 31 3 Advanced Troubleshooting Diagnostic Lights 33 Dell Diagnostics 36 Dell Diagnostics Main Me...

Page 5: ... Back View of the Computer 45 Front View 45 Back View 47 Removing the Computer Cover 49 Inside View of Your Computer 50 System Board Components 51 Memory 52 DDR Memory Overview 52 Memory Installation Guidelines 52 Installing Memory 53 Cards 55 PCI Cards 55 Front Panel 58 Removing the Front Panel 58 Removing the Front Panel Insert 60 Reattaching the Front Panel 61 Drives 61 General Installation Gui...

Page 6: ...Cover 77 5 Appendix Specifications 79 System Setup 82 Overview 82 Entering System Setup 83 System Setup Options 84 Boot Sequence 87 Clearing Forgotten Passwords 88 Dell Technical Support Policy U S Only 90 Definition of Dell Installed Software and Peripherals 90 Definition of Third Party Software and Peripherals 90 FCC Notices U S Only 90 Class A 91 Class B 91 FCC Identification Information 91 Con...

Page 7: ...Conditions Dell Product Information Guide How to set up my computer Setup Diagram Tips on using Microsoft Windows XP How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Dell Dimension Help File 1 Click the Start button and click Help and Support 2 Click User and system guides and click User s guides 3 Click Dell Dimension...

Page 8: ...w the appropriate support site The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repai...

Page 9: ... to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned ...

Page 10: ...y done so 2 Turn off the computer see page 43 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches USB printer cable USB connector on computer USBconnector on printer ...

Page 11: ...able into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the n...

Page 12: ...ects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service pro...

Page 13: ... the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears 3 Click Connect to the Internet 4 In the next window click the appropriate option If you do not have an ISP and...

Page 14: ...and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to ...

Page 15: ...e to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project You must use CD Rs to burn music CDs that y...

Page 16: ... have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In t...

Page 17: ...ded by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If ...

Page 18: ...HE CABLE CONNECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page 42 RUN THE DELL DIAGNOSTICS See page 36 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See...

Page 19: ...k CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telepho...

Page 20: ...ess e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequently receive pop up advertisements or you are having problems connecting to the Internet your computer might be infected wi...

Page 21: ...pen the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 91 ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDO...

Page 22: ... down the computer see page 43 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and t...

Page 23: ...ION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on...

Page 24: ...at the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT ME...

Page 25: ... CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 43 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press...

Page 26: ... and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 81 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your ...

Page 27: ...the main power cable and front panel cable are securely connected to the system board see page 51 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch see page 47 is set to match the AC power at your location if applicable Ensure that the processor power cable see page 51 is securely conne...

Page 28: ...tart button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REI...

Page 29: ...BLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST...

Page 30: ... your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defec...

Page 31: ... a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTIN...

Page 32: ...32 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 33: ...back panel see page 47 The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition or a possible pre BIOS failure has occurred Pl...

Page 34: ...the same type into your computer see page 52 If the problem persists contact Dell see page 91 A possible graphics card failure has occurred If the computer has a graphics card remove the card reinstall it see page 55 and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated g...

Page 35: ...re has occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 55 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolvin...

Page 36: ... down your computer see page 43 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 51 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard dri...

Page 37: ...ree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an ho...

Page 38: ...tall drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In th...

Page 39: ...ick the Hardware tab 5 Click Device Manager 6 Right click the device for which the new driver was installed and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Manually Reinstalling Drivers 1 After copying t...

Page 40: ...stem Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Ope...

Page 41: ... Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messag...

Page 42: ...dows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not d...

Page 43: ...d Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Of...

Page 44: ...ress in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 43 NOTICE ...

Page 45: ...Removing and Installing Parts 45 Front and Back View of the Computer Front View 1 2 9 3 4 8 6 5 10 7 ...

Page 46: ...e System Setup on page 82 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 power light The power l...

Page 47: ... Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 5 network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to th...

Page 48: ...puter microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 11 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 12 keyboard connector If you have a standard keyboard plug it into th...

Page 49: ... your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 43 2 Lay your computer on its side with the computer cover facing up 3 If your computer cover has a cover latch slide and hold the cover latch 4 Grip the indents on the computer cover and slide the computer cover toward the back of the computer 5 Place the computer cover on a leve...

Page 50: ...he procedures in this section see the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover hard drive power supply system board floppy drive CD or DVD drive release lever May not be present on all computers ...

Page 51: ...or J5B1 battery socket BATTERY XBT9E1 PCI card slots 3 PCI1 PCI2 PCI3 CD DVD drive connector J6J1 front panel I O connector J9G1 IDE drive connector PRI IDE J6J2 CD DVD audio connector J9C1 front panel audio connector J9C2 floppy drive connector FLOPPY J4J1 control panel connector J7J2 standby power light AUX_PWR internal chassis speaker connector password jumper CLEAR PASSWORD J9H1 internal speak...

Page 52: ...ector If the DDR memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance NOTE Always install DDR memory modules in the order indicated on the system board NOTE Your computer has two memory slots labeled DIMM3 and DIMM4 The recommended memory configurations are Install a pair of matched memory modules in connectors DIMM3 and...

Page 53: ...turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrica...

Page 54: ...eaking the memory module do not press near the middle of the module 10 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory c...

Page 55: ...u begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides thre...

Page 56: ...puter when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 3 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated Ensure that the card is fully seated and that its bracket is within the card s...

Page 57: ...onnect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 7 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 82 select Network Controller and then change the setting to Off b Connect the network cable to the ...

Page 58: ...puter 6 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on 7 Remove the card s driver from the operating system 8 If you removed a sound card a Enter system setup see page 82 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the computer back panel 9 If you removed an add in net...

Page 59: ...ease lever push the release lever to release the top tab b Reach inside the computer and push the top and bottom tab towards you to release them c Rotate the front panel to separate it from the side hinges top tab front panel release lever bottom tab side hinges 3 May not be present on all computers ...

Page 60: ...60 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m Removing the Front Panel Insert 1 Press in the two insert tabs 2 Push out the front panel insert insert tabs 2 ...

Page 61: ...ttach the front panel to the side hinges 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices Up to two hard drives One optional floppy Up to two CD or DVD drives front panel side hinges 3 ...

Page 62: ... information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors ...

Page 63: ...the drive on a surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Follow the procedures in Before You Begin on page 43 3 Remove the computer cover see page 49 Removing a Hard Drive 1 Disconnect the power and data cables from the drive and from the system board 2 Re...

Page 64: ...3 If you are replacing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket bracket securing screw drive bracket hard drive bracket securing screw drive bracket small bracket tabs 2 drive securing screws 3 ...

Page 65: ...rive c Replace the bracket securing screws 6 Connect a power cable to the drive 7 Connect the data cable to the drive and to the system board see page 51 8 Close the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documen...

Page 66: ...rive on a surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer 2 Follow the procedures in Before You Begin on page 43 3 Remove the computer cover see page 49 4 Remove the existing hard drive see page 63 5 Remove the additional hard drive bracket from the computer a Remove the bracket securing screws f...

Page 67: ...the drive on a soft surface such as a foam pad that will sufficiently cushion it 7 Install the additional hard drive a Place the two bracket tabs into the drive slots inside the computer s front panel b Swing the bracket forward so that it is flush with the computer s front panel c Replace the bracket securing screws front computer frame bracket tabs 2 drive slots 2 drive bracket bracket securing ...

Page 68: ...1 11 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on 13 See the documentation that came with the drive for instructions on installing any software required for drive operation front computer frame bracket tabs 2 driv...

Page 69: ...Follow the procedures in Before You Begin on page 43 2 Release and remove the front panel see page 58 NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 70 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 51 2 Remove the floppy drive bracket from the computer a Remove the bracket securing sc...

Page 70: ...ighten all four drive securing screws two on each side 4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper drive bay When the floppy drive bracket is properly mounted ...

Page 71: ...s on installing any software required for drive operation 11 Enter system setup see page 82 and update the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics see page 36 CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard again...

Page 72: ...ive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and remove it from the drive bay power cable data cable drive alignment screws 2 securing screw extra alignment screws 2 or 4 ...

Page 73: ... to the drive and to the system board see page 51 8 If you are installing a drive that has its own controller card install the controller card in a card slot 9 Reattach the front panel see page 61 10 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it into the computer 11 Connect your computer and devices to the...

Page 74: ... only need two alignment screws for this procedure 3 Gently slide the drive into place in the drive bay 4 After the drive is in place apply pressure to ensure that the drive is fully seated 5 Use the securing screw that came with the drive to attach the drive to the computer drive alignment screws 2 drive alignment screws 2 securing screw extra alignment screws 2 or 4 ...

Page 75: ...new drive 8 Reattach the front panel see page 61 9 Replace the computer cover see page 77 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on 11 See the documentation that came with the drive for instructions on installing any software required for drive...

Page 76: ...th the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 83 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 43 3 Locate the battery socket see System Board Components on page 51 NOTICE If you pr...

Page 77: ...e you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Place the cover on the computer 4 Slide the co...

Page 78: ...78 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 79: ...00 MHz DDR SDRAM NOTE DDR333 and DDR400 memory runs at 266MHz when configured with Celeron 400MHz FSB processors NOTE DDR333 memory runs at 320MHz when configured with Pentium 4 800MHz FSB processors Memory connectors two Memory capacities 128 256 512 or 1 GB non ECC Minimum memory 128 MB NOTE Between 1 and 64 MB of system memory may be allocated to support graphics depending on system memory size...

Page 80: ...3 MHz PCI connectors three connector size 120 pins connector data width maximum 32 bits Drives Externally accessible One bay for a floppy drive and two bays for CD DVD drives Available devices Floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive Internally accessible Two bays for 1 inch high IDE hard drives Connectors External connectors Serial ...

Page 81: ...t Green Link integrity light on integrated network adapter No light for 10 Mb operation green light for 100 Mb operation Activity light on integrated network adapter Yellow blinking light Diagnostic lights Four lights on the back panel Power DC power supply Wattage 250 W Heat dissipation 853 BTU hr fully loaded computer without monitor Voltage see the safety instructions located in the Product Inf...

Page 82: ...ou are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Stora...

Page 83: ...The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Press Enter to expand or contra...

Page 84: ...ies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 3 Identifies the drives attached to the PRI IDE connectors on the system board and lists the capacity for hard drives Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future...

Page 85: ...g Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance may not be affected NOTE Changing the acoustics setting does not alter your hard drive image Security Thi...

Page 86: ...the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the computer can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the comput...

Page 87: ...uence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 82 1 If you are booting to a USB device connect the USB device to a USB connector see page 51 2 Turn on or restart your computer 3 W...

Page 88: ... Changing Boot Sequence for Future Boots 1 Enter system setup see page 82 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to enable or disable a device enabled devices have a checkmar...

Page 89: ...omputer see page 43 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover see page 49 9 Locate the 3 pin password jumper on the system board see page 51 and attach the jumper to pins 1 and 2 to reenable the password feature 10 Replace the co...

Page 90: ...re components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansio...

Page 91: ...d and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference...

Page 92: ...ua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services ...

Page 93: ...mers support euro dell com be fr emaildell Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br Customer Support Te...

Page 94: ...ness toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support...

Page 95: ...arge Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts...

Page 96: ...port desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 ...

Page 97: ...try Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer C...

Page 98: ...are 06103 766 9555 Switchboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Gu...

Page 99: ...ales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Ca...

Page 100: ...Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area ...

Page 101: ...044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 346...

Page 102: ...stomer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude toll free 1...

Page 103: ...Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and...

Page 104: ... 011 Country Code 48 City Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 7...

Page 105: ...dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail sup...

Page 106: ...aking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop compute...

Page 107: ... Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector S...

Page 108: ...ase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers t...

Page 109: ...onding 22 connectors headphone 46 keyboard 48 line in 47 line out 48 microphone 48 modem 48 mouse 47 network adapter 47 parallel 47 power 48 serial 48 sound 47 48 USB 46 48 video 48 copying CDs and DVDs 14 cover cover latch 48 removing 49 replacing 77 D Dell contacting 91 Dell Diagnostics 36 Dell Dimension Help file 7 support policy 90 support site 8 diagnostic lights 33 diagnostics Dell 36 lights...

Page 110: ...Hardware Troubleshooter 42 headphone connector 46 Help and Support Center 8 help file Dell Dimension Help 7 Windows Help and Support Center 8 Hyper Threading 16 I IEEE 1394 problems 21 installing parts before you begin 43 recommended tools 43 turning off your computer 43 Internet connection about 12 connection options 12 connection setting up 13 problems 19 K keyboard connector 48 problems 22 L la...

Page 111: ...s 17 DVD drive 18 e mail 19 error messages 20 general 22 hard drive 19 IEEE 1394 21 Internet 19 keyboard 22 memory 24 modem 19 monitor is blank 30 monitor is hard to read 31 network 26 power 26 power light conditions 26 printer 27 program crashes 23 program stops responding 23 problems continued programs and Windows compatibility 23 restore to previous operating state 40 scanner 28 screen is blank...

Page 112: ... Dell Diagnostics 36 diagnostic lights 33 Hardware Troubleshooter 42 Help and Support Center 8 restore to previous operating state 40 tips 17 U USB booting to devices 87 connectors 46 48 V video connector 48 problems 30 voltage selection switch 48 volume adjusting 29 W warranty information 7 Windows XP Device Driver Rollback 39 Hardware Troubleshooter 42 Help and Support Center 8 Hyper Threading 1...

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