Dell Inspiron 1501 - Turion X2 TL-60 2GB DDR2, Owner'S Manual

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Solving Problems
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• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B ACK UP YOUR FILES IMMEDIATELY
U
SE A VIRUS
-
SCANNING PROGRAM TO CHECK THE HARD DRIVE
,
FLOPPY DISKS
,
OR
C D
S
S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword
spyware
.
R UN THE D ELL D IAGNOSTICS —
If all tests run successfully, the error condition is related to a software
problem. See "Dell Diagnostics" on page 63.
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory
(see "Memory" on page 94) .
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory
(see "Memory" on page 94) .
• Run the Dell Diagnostics (see page 63) .
I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory
(see "Memory" on page 94) .
• Ensure that you are following the memory installation guidelines (see "Memory" on page 94) .
• Run the Dell Diagnostics (see page 63) .
Network Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
C HECK THE NETWORK CABLE CONNECTOR —
Ensure that the network cable is firmly inserted into both the
network connector on the back of the computer and the network jack.
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