68
Solving Problems
U
SE
A
DIFFERENT
TELEPHONE
LINE
—
•
Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
•
Ensure that you hear a click when you insert the telephone line connector into the modem.
•
Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
•
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Click the
Start
button, point to
Programs
and then click
Modem
Helper
. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is
not available on certain computers.)
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
3
Click
Phone and Modem Options
.
4
Click the
Modems
tab.
5
Click the COM port for your modem.
6
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click
File
. If
Work Offline
has a checkmark next
to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider.
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com
and search for the keyword
spyware
.
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product
Information Guide
.
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
book.book Page 68 Friday, December 21, 2007 3:22 PM
Summary of Contents for Inspiron 1501 - Turion X2 TL-60 2GB DDR2
Page 9: ...Contents 9 Glossary 149 Index 161 book book Page 9 Friday December 21 2007 3 22 PM ...
Page 10: ...10 Contents book book Page 10 Friday December 21 2007 3 22 PM ...
Page 32: ...32 Setting Up Your Computer book book Page 32 Friday December 21 2007 3 22 PM ...
Page 50: ...50 Using Multimedia book book Page 50 Friday December 21 2007 3 22 PM ...
Page 60: ...60 Setting Up a Network book book Page 60 Friday December 21 2007 3 22 PM ...
Page 108: ...108 Dell QuickSet Features book book Page 108 Friday December 21 2007 3 22 PM ...
Page 140: ...140 Specifications book book Page 140 Friday December 21 2007 3 22 PM ...
Page 148: ...148 Appendix book book Page 148 Friday December 21 2007 3 22 PM ...
Page 160: ...160 Glossary book book Page 160 Friday December 21 2007 3 22 PM ...
Page 166: ...66 Index 166 Index book book Page 166 Friday December 21 2007 3 22 PM ...