Related tasks
Removing the system cover
Removing memory modules
Installing memory modules
Installing the system cover
Related reference
Getting help
System Setup
Using system diagnostics
Troubleshooting a hard drive
Prerequisites
CAUTION:
This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files
on the hard drive.
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps:
a) Ensure that the hard drives are configured correctly for the RAID array.
b) Take the hard drive offline and reseat the drive.
c) Exit the configuration utility and allow the system to boot to the operating system.
3. Ensure that the needed device drivers for your controller card are installed and are configured correctly. See the operating system
documentation for more information.
4. Restart the system and enter the System Setup.
5. Verify that the controller is enabled and the drives are displayed in the System Setup.
Next steps
If the problem persists, see the Getting help section.
Related reference
Getting help
Using system diagnostics
System Setup
Troubleshooting a storage controller
CAUTION:
Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
NOTE:
When troubleshooting a SAS or PERC controller, see the documentation for your operating system and the
controller.
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
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Troubleshooting your system
