Dell DSS 1510 Owner'S Manual Download | Manualshive

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2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate diagnostic test.

Results

If the tests run successfully, the problem is not related to video hardware.

Next steps

If the tests fail, see the Getting help section.

Related reference

Troubleshooting a USB device

Prerequisites

NOTE:

Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.

Steps

1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.

NOTE:

Older operating systems may not support USB 3.0.

4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.

If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.

6. Turn off all attached USB devices, and disconnect them from the system.
7. Restart the system.
8. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the

Integrated Devices

screen. If your

keyboard is not functioning, use remote access to enable or disable the USB options.

9. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
10. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See

the System board jumper setting section

11. Reconnect and turn on each USB device one at a time.
12. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on the device.

Next steps

If all troubleshooting fails, see the Getting help section.

Related reference

Getting help
System Setup
System board jumper settings

Troubleshooting a serial I/O device

Steps

1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device.

Troubleshooting your system

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Summary of Contents for DSS 1510

Page 1: ...Dell DSS 1510 Owner s Manual Regulatory Model E28S Series Regulatory Type E28S002 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...cating Service Tag of your system 17 2 Documentation resources 18 3 Technical specifications 19 Chassis dimensions 19 Chassis weight 19 Processor specifications 19 PSU specifications 20 System battery specifications 20 Expansion bus specifications 20 Memory specifications 20 Storage controller specifications 20 Remote management port 20 Drive specifications 21 Hard drives 21 Ports and connectors s...

Page 4: ...elines 59 Mode specific guidelines 60 Sample memory configurations 60 Removing memory modules 61 Installing memory modules 63 Hard drives 64 Removing a 3 5 inch hard drive blank 64 Installing a 3 5 inch hard drive blank 65 Removing a 3 5 inch cabled hard drive carrier 66 Installing a 3 5 inch cabled hard drive carrier 67 Removing a hot swappable hard drive carrier 68 Installing a hot swappable har...

Page 5: ... unit 98 Removing the power supply unit blank 99 Installing the power supply unit blank 100 System battery 100 Replacing the system battery 100 Hard drive backplane 102 Removing the hard drive backplane 102 Installing the hard drive backplane 106 Control panel 107 Removing the control panel 107 Installing the control panel 109 Removing the control panel module 110 Installing the control panel modu...

Page 6: ...ooting a damaged system 129 Troubleshooting the system battery 130 Troubleshooting power supply units 131 Troubleshooting power source problems 131 Power supply unit problems 131 Troubleshooting cooling problems 132 Troubleshooting cooling fans 132 Troubleshooting system memory 133 Troubleshooting a hard drive 134 Troubleshooting a storage controller 134 Troubleshooting expansion cards 135 Trouble...

Page 7: ... unit PSU or 4 x 3 5 inch hot swappable hard drives with redundant PSU or 8 x 2 5 inch hot swappable hard drives SSDs with redundant PSU Eight DIMMs supporting up to 512 MB of memory Two AC redundant or one AC cabled PSUs Topics Supported configurations for the Dell DSS 1510 system Front panel features Back panel features Diagnostic Indicators Locating Service Tag of your system 1 Dell DSS 1510 sy...

Page 8: ...Supported configurations for the Dell DSS 1510 system Figure 1 Supported configurations for the DSS 1510 system 8 Dell DSS 1510 system overview ...

Page 9: ...con Description 1 Power button Press the power button to turn the system on or off The indicator on the button indicates if the system is on or off NOTE To gracefully shut down an ACPI compliant operating system press the power button 2 Diagnostic indicator The diagnostic indicator lights up to display error status For more information see the Diagnostic indicators section 3 Information tag Displa...

Page 10: ... off NOTE To gracefully shut down an ACPI compliant operating system press the power button 2 Diagnostic indicator The diagnostic indicator lights up to display error status For more information see the Diagnostic indicators section 3 Information tag Displays system information such as service tag NIC and MAC address NOTE The information tag is a slide out label panel 4 Hard drives Up to eight 2 5...

Page 11: ...r more information see the Diagnostic indicators section 3 Information tag Displays system information such as service tag NIC and MAC address NOTE The information tag is a slide out label panel 4 Hard drives Up to four 3 5 inch cabled hard drives For information about the supported hard drives see the Technical specifications section Related reference Diagnostic indicators on the front panel Tech...

Page 12: ...wer supply unit PSU1 and PSU2 Redundant power supply Up to two 550 W redundant AC PSUs Non redundant power supply One 450 W non redundant AC PSU NOTE Non redundant PSU is supported in systems with cabled hard drives NOTE For non redundant PSUs there is only one power supply socket 5 Ethernet port 2 Use the Ethernet port to connect Local Area Networks LANs to the system For more information about t...

Page 13: ...anel The diagnostic indicators on the system front panel display error status during system startup NOTE No diagnostic indicators are lit when the system is turned off To turn on the system plug it into a working power source and press the power button Table 5 Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good...

Page 14: ...he right side does not turn on Table 6 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during thi...

Page 15: ... Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Redundant power supply unit indicator codes...

Page 16: ...ng updated the PSU handle flashes green CAUTION Do not disconnect the power cord or unplug the PSU when updating firmware If firmware update is interrupted the PSUs will not function C Flashes green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status a...

Page 17: ...wo PSUs are used they must be of the same type and have the same maximum output power E Not lit Power is not connected Non redundant power supply unit indicator codes Press the self diagnostic button to perform a quick health check on the non redundant power supply unit PSU of the system Figure 10 Non redundant AC PSU status indicator and self diagnostic button 1 self diagnostic button 2 AC PSU st...

Page 18: ...ystem documentation Dell com operatingsystemmanuals For understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document Dell com support drivers Working with Dell Pow...

Page 19: ...08 inches 42 8 mm 1 68 inches 660 4 mm 26 inches 18 0 mm 0 70 inches 642 4 mm 25 29 inches Chassis weight Table 12 Chassis weight System Maximum weight Four hard drive systems 19 3 kg 42 6 lb Eight hard drive systems 19 9 kg 43 7 lb Processor specifications The DSS 1510 system supports up to one Intel Xeon EP E5 2600 v4 E5 2600 v3 E5 1600 v4 or E5 1600 v3 product family processor 3 Technical speci...

Page 20: ...r configurations for DSS 1510 systems Table 14 Expansion card riser specifications Expansion card riser PCIe slot on the riser Height Length Link PCIE_G3_X8 Slot 1 Half Height Half Length x8 Slot 2 Half Height Half Length x8 NOTE The expansion cards are not hot swappable Memory specifications The DSS 1510 system supports DDR4 registered Error Correcting Code ECC Spare Rank Single Device Data Corre...

Page 21: ...TE 16550 compliant VGA port The Video Graphic Array VGA port enables you to connect the system to a VGA display The DSS 1510 system supports one 15 pin VGA port on the back panel Video specifications The DSS 1510 system supports Integrated Matrox G200 graphics card with 16 MB capacity Environmental specifications NOTE For additional information about environmental measurements for specific system ...

Page 22: ... Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any...

Page 23: ...n the air must have a deliquescent point less than 60 relative humidity NOTE This condition applies to data center and non data center environments Table 23 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum c...

Page 24: ...e Dell Deployment Toolkit User s Guide at Dell com openmanagemanuals Remote Access Controller Admin RACADM See RACADM Command Line Interface Reference Guide and Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Remote Services that include Web Services Management WS Man See Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals You must use...

Page 25: ...S systems Dell com ossupport Methods to download firmware and drivers You can download the firmware and drivers by using any of the following methods Table 25 Firmware and drivers Methods Location From the Dell Support site Dell com support home Using BMC Dell com idracmanuals Downloading the drivers and firmware Dell recommends that you download and install the latest BIOS drivers and systems man...

Page 26: ...r by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Related tasks Viewing System Setup Related reference System Setup details Viewing System Setup To view the System Setup screen perform the following steps Steps ...

Page 27: ...e Access Controller 8 User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related tasks Viewing System Setup Related reference System Setup iDRAC Settings utility Device Settings System BIOS You can use the System BIOS screen to edit specific functions such as boot order system password setup password set the RAID mode and enable or disable USB ports Rela...

Page 28: ...uch as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devices Specifies options to manage integrated device controllers and ports and s...

Page 29: ...Boot Settings screen details are explained as follows Option Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode If the operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operati...

Page 30: ...s the system BIOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 Select the boot mode you want the system to boot into CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode 3 After the system boots in the specified boot mode proceed to install your operating system from that mode NOTE Operati...

Page 31: ...ing Network Settings To view the Network Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIO...

Page 32: ...the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings 5 On the Net...

Page 33: ...bout this task The System Security Settings screen details are explained as follows Option Description Intel AES NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if t...

Page 34: ...d selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufa...

Page 35: ...m 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen verify that Password Status is set to Unlocked 4 In the System Password field type your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only the following...

Page 36: ...system and setup password a message prompts you to confirm the deletion 6 Press Esc to return to the System BIOS screen Press Esc again and a message prompts you to save the changes 7 Select Setup Password change or delete the existing setup password and press Enter or Tab NOTE If you change the system password or setup password a message prompts you to reenter the new password If you delete the s...

Page 37: ...S screen click System Information Related reference System Information System Information details About this task The System Information screen details are explained as follows Option Description System Model Name Specifies the system model name System BIOS Version Specifies the BIOS version installed on the system System Management Engine Version Specifies the current version of the Management En...

Page 38: ...m Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Related reference Memory Settings Memory Settings details Memory Settings details About this task The Memory Settings screen details are ex...

Page 39: ...vailable are Home Snoop Early Snoop and Cluster on Die This option is set to Early Snoop by default This field is available only when the Node Interleaving is set to Disabled Related tasks Viewing Memory Settings Related reference Memory Settings Processor Settings You can use the Processor Settings screen to view the processor settings and perform specific functions such as enabling virtualizatio...

Page 40: ... DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables the Data Cache Unit DCU IP prefetcher This option is set to Enabled by default Logical Processor Idling Enables you to improve the energy efficiency of a system It uses the operating system core parking algorithm and parks some of the logical processors in the system which in turn allows the cor...

Page 41: ...rform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click SATA Settings Related r...

Page 42: ... mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as o...

Page 43: ...fault Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a read only field If the Embedded Video Controller is the only display capability in the system that is no add in graphics card is installed then the Embedded Video Controller is automatically used as the primary display even if the E...

Page 44: ...an be specified This option is set to Auto by default Serial Port Address Enables you to set the port address for serial devices This option is set to Serial Device 1 COM2 Serial Device 2 COM1 by default NOTE You can use only Serial Device 2 for the Serial Over LAN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every...

Page 45: ... NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Profile Settings System Profile Settings details About this task The System Profile Settings screen details are explained as follows Option Description Sys...

Page 46: ... Policy option The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings Number of Turbo Boot Enabled Cores for Processor 1 NOTE If there are two processors installed in the system you see an entry for Number of Turbo Boost Enabled Cores for Processor 2 Controls the number of turbo boost enabled cores f...

Page 47: ...ther options are Enabled and Enabled No Reboot NOTE The default setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be ap...

Page 48: ... PROFILE Thermal Profile select one of the following options Default Thermal Profile Settings Maximum Performance Performance Optimized Minimum Power Performance per Watt Optimized 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes Related reference iDRAC Settings utility Device Settings Device Settings enables you to config...

Page 49: ...n the boot order until the boot is successful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell Related tasks Viewing Boot Manager Related reference B...

Page 50: ...nment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 50 Pre operating system management applications ...

Page 51: ... expose you to a risk of electric shock CAUTION Do not operate the system without the cover for a duration exceeding five minutes CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that...

Page 52: ...ions Recommended tools You need the following tools to perform the removal and installation procedures Phillips 2 screwdriver Plastic scribe Wrist grounding strap System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system Removing the system cover Prerequisites CAUTION Many repairs may only be done by a certified service technician Y...

Page 53: ...rtified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in th...

Page 54: ...13 Installing the system cover a system cover b screw Related tasks After working inside your system Removing the system cover Related reference Safety instructions 54 Installing and removing system components ...

Page 55: ... control panel module 2 hard drive backplane 3 cable routing latch 4 power interposer board 5 PSU 2 6 expansion card riser 7 memory module socket A1 A5 A2 A6 8 processor 1 9 memory module socket A8 A4 A7 A3 10 cooling fan 5 11 hard drive SSD Installing and removing system components 55 ...

Page 56: ...parts of the system where the vacuum pulls air across the entire surface area of the heat sink thus allowing increased cooling Removing the cooling shroud Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and su...

Page 57: ...ollow the procedure listed in the After working inside your system section Related tasks Before working inside your system Removing the system cover Installing the cooling shroud After working inside your system Related reference Safety instructions Installing the cooling shroud Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troublesho...

Page 58: ...ted in the After working inside your system section Related tasks Before working inside your system After working inside your system Removing the cooling shroud Related reference Safety instructions System memory Your system supports DDR4 registered DIMMs RDIMM NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 2400 MT s 2133 MT s or 1866 MT s dependin...

Page 59: ...33 and 1866 Single rank or dual rank 2 General memory module installation guidelines Your system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for installing memory modules x4 and x8 DRAM based DIMMs can be mixed For more information see the Mode specific guidelines s...

Page 60: ...se x4 device width It does not impose any specific slot population requirements Memory sparing NOTE To use memory sparing this feature must be enabled in System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled With memory sparing enabled the syst...

Page 61: ...ur warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud NOTE If open close the expansion card latch on the cooling shroud to release the full length card 4 If connected disconnect the cable...

Page 62: ...ll the PCIe expansion card riser 3 If disconnected reconnect the cables to the expansion card s 4 Install the cooling shroud 5 If closed open the expansion card latch on the cooling shroud to support the full length expansion card 6 Follow the procedure listed in the After working inside your system section Related tasks Before working inside your system Removing the cooling shroud Removing the ex...

Page 63: ... riser 4 Remove the cooling shroud Steps 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 2 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 3 Align the edge connector of the memory module with the alignment ...

Page 64: ...ems Up to eight 2 5 inch hot swappable SAS hard drives SATA hard drives or SATA hard drives The hot swappable hard drives connect to the system board through the hard drive backplane Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hot swappable hard drive while the system is running see th...

Page 65: ...ons section Steps Press the release button and slide the blank out of the hard drive slot Figure 21 Removing a 3 5 inch hard drive blank a hard drive blank b release button Related tasks Installing a 3 5 inch hard drive blank Related reference Safety instructions Installing a 3 5 inch hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section Steps Inse...

Page 66: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Disconnect the data or power cable from the hard drive 2 Press the release tab on the hard driv...

Page 67: ...uthorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section Steps 1 Press the release tab on the hard drive carrier and slide the carrier out of the system 2 Install the hard drive into the hard drive carrier 3 Insert the hard drive carrier into the hard drive slo...

Page 68: ...ructions System Setup Removing a hot swappable hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your ...

Page 69: ... by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Use only hard drives that...

Page 70: ...release button b hard drive carrier c hard drive carrier handle Related tasks Removing a hot swappable hard drive carrier Related reference Safety instructions Installing a 2 5 inch hard drive into a 3 5 inch hard drive adapter Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produ...

Page 71: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phil...

Page 72: ...product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Install the 2 5 inch hot swappable...

Page 73: ...r Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shippe...

Page 74: ...oting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard ...

Page 75: ...th your product Keep the Phillips 2 screwdriver ready Steps 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive facing the back of the hard drive carrier 2 Align the screw holes on the hard drive with the screw holes on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive carrier 3 Install the scr...

Page 76: ...d by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The procedure for removing each fan is identical 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the cooling shroud Steps 1 Disconnect the power cable f...

Page 77: ...h your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Remove the cooling shroud Steps 1 Lower the fan into the cooling fan bracket 2 Connect the power cable to the power cable connector on the system board or power interposer board as applicable Figure 34 Installing a cooling fan a cooling fan b power cable connector c cooling fan bracket Next steps 1 Install th...

Page 78: ...provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority must be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 30 Expansion card installation order Card priority Card type Slot priority Maximum allowed 1 RAID 2 1 2 56 Gb Inf...

Page 79: ...d service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Sa...

Page 80: ...e by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines l...

Page 81: ...ion Related tasks Before working inside your system Removing the expansion card riser After working inside your system Installing an expansion card Related reference Safety instructions Installing an expansion card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentat...

Page 82: ...e your system section Related tasks Before working inside your system Installing the expansion card riser After working inside your system Removing an expansion card Related reference Safety instructions Remote management port card optional The remote management port card is used for advanced management of the system Removing the optional remote management port card Prerequisites CAUTION Many repa...

Page 83: ...front of the system to disengage it from the connector and remove the card from the chassis Figure 39 Removing the optional remote management port card 1 remote management port card holder 2 remote management port 3 remote management port card 4 screw 2 5 remote management port card connector on the system board Next steps 1 Install the expansion card riser 2 If applicable connect the required pow...

Page 84: ...he safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud NOTE If applicable close the expansion card latch on the cooling shroud to release the full length card 4 If applicable disconnect the cables from expansion card s 5 If applicable remove the expansion card riser Steps 1 Align and ...

Page 85: ...Replacing a processor Table 31 Processor wattage and heat sink dimensions Processor Heat sink Heat sink dimensions Heat sink type Up to 135 W Intel Xeon E5 2600 v3 or v4 product family processors 84 mm x 106 mm x 22 7 mm single heat sink 140 W Intel Xeon E5 1600 v3 or v4 product family processors 84 mm x 106 mm x 28 7 mm 81 mm x 99 mm x 28 7 mm dual heat sink Removing a heat sink Prerequisites CAU...

Page 86: ...o remove a heat sink of up to 135 W perform the following steps a Loosen one of the screws that secure the heat sink to the system board Allow some time approximately 30 seconds for the heat sink to loosen from the processor b Loosen the screw that is diagonally opposite the screw that you first loosened c Repeat the procedure for the remaining screws Figure 41 Removing the heat sink up to 135 W 1...

Page 87: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The process...

Page 88: ...al grease from the surface of the processor shield CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 2 Position your thumb firmly over the socket release lever 1 and lever 2 of the processor and release both the levers simultaneously from the locked position by pushing down and out from under the tab Figur...

Page 89: ...econnect the cables to the expansion card s 5 Reinstall the cooling shroud 6 Follow the procedure listed in the After working inside your system section Related tasks Before working inside your system Removing the expansion card riser Removing the cooling shroud Removing a heat sink Installing a processor Installing a heat sink Installing the expansion card riser Installing the cooling shroud Afte...

Page 90: ... and ensure that the socket release lever is fully open 4 Hold the tab on the processor shield and lift the shield and move it out of the way 5 If installed remove the socket protective cap from the processor shield To remove the socket protective cap push the cap from the inside of the processor shield and move it away from the socket pins CAUTION Positioning the processor incorrectly can permane...

Page 91: ...ink 2 Follow the procedure listed in the After working inside your system section Related tasks Before working inside your system Installing a heat sink After working inside your system Removing a processor Related reference Safety instructions Installing a heat sink Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and si...

Page 92: ...thermal grease from the heat sink by using a clean lint free cloth 2 Using the thermal grease syringe included with your processor kit apply the grease in a thin spiral on the top of the processor as shown in the figure CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for o...

Page 93: ...lowing steps a Tighten one of the screws 1 over CPU1 to secure the heat sink to the system board b Tighten the screw 2 diagonally opposite to the first screw that you tightened NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt The screw tension should be not more than 6 in lb 6 9 cm ...

Page 94: ...o PSUs are used they must be of the same type and have the same maximum output power NOTE For AC PSUs use only PSU with the Extended Power Performance EPP label on the back Mixing PSUs from previous generations of Dell servers can result in a PSU mismatch condition or failure to turn on Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead assoc...

Page 95: ...ed in the Safety instructions section 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the PSU and remove the straps that bundle and secure the system cables 4 Unlatch and lift the optional cable management arm if it interferes with PSU removal For information about the cable management arm see the systems rack documentation at Dell com poweredgemanuals Steps Pr...

Page 96: ... Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place Figure 50 Installing a redundant PSU 1 release latch 2 PSU cable connector 3 PSU 4 power connector 5 PSU handle Next steps 1 If you have unlatched the cable management arm relatch it For information about the cable management arm see the rack documentation of the system 2 Connect the power cabl...

Page 97: ...able from the power source 4 Disconnect the power cable from the power supply unit PSU and remove the straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the PSU removal For information about the cable management arm see the system s rack documentation Steps 1 Disconnect all the power cables from the PSU to t...

Page 98: ...Before working inside your system section NOTE A hot swappable non redundant power supply unit PSU must be installed in Slot 1 of the PSU slot Steps 1 Slide the PSU into the PSU slot 2 Align the screw hole on the PSU with the standoff on the chassis 3 Tighten the screw to secure the PSU to the chassis 4 Connect all the power cables to the system board hard drives Figure 52 Installing a cabled PSU ...

Page 99: ... your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section Steps If you are installing a second power supply unit PSU remove the PSU blank in the bay by pulling the blank outward CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant config...

Page 100: ...ons section Steps Align the power supply unit blank with the power supply unit slot and push it into the power supply unit slot until it clicks into place Figure 54 Installing the PSU blank a PSU blank b PSU bay Related tasks Removing the power supply unit blank Related reference Safety instructions System battery The system battery is used for low level system functions like powering the real tim...

Page 101: ...ch on the cooling shroud to release the full length card 5 If applicable disconnect the power or data cables from expansion card s 6 If applicable remove the expansion card riser Steps 1 Locate the battery socket see the System board connectors section CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 Use a plastic scrib...

Page 102: ...ch SAS SATA backplane Removing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty R...

Page 103: ...ard drive SAS SATA backplane 1 guide 2 2 hard drive SSD backplane 3 release tab 2 4 backplane power cable 5 backplane signal cable 6 SAS_A connector on the backplane 7 hard drive SSD connector 4 Installing and removing system components 103 ...

Page 104: ...our 3 5 inch x4 hard drive SAS SATA backplane 1 SW_RAID_A connector on the system board 2 cable routing latch 3 SAS_A connector on the backplane 4 hard drive backplane 5 system board 104 Installing and removing system components ...

Page 105: ...l cable 4 SAS_A cable connector 5 release tab 2 6 SAS_B cable connector 7 hard drive SSD connector 8 Figure 60 Cabling diagram Eight 2 5 inch SAS SATA backplane 1 expansion card 2 SAS_ B connector on the expansion card 3 SAS_ A connector on the expansion card 4 cable routing latch Installing and removing system components 105 ...

Page 106: ...ot authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the control panel flex cable do not to bend the control panel flex cable after it is inserted into the connector 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working insi...

Page 107: ... listed in the After working inside your system section Related tasks Before working inside your system Installing a hot swappable hard drive carrier Removing the hard drive backplane Related reference Safety instructions Control panel The control panel contains the power button the diagnostic indicators and the front USB ports Removing the control panel Prerequisites CAUTION Many repairs may only...

Page 108: ...illips 2 screwdriver handy Steps 1 Using a Phillips 2 screwdriver remove the screw s securing the control panel to the chassis CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 2 Release the locking tabs of the control panel by angling up the control panel and away from the system 3 Remove all the cables connecting the control panel to the chassis F...

Page 109: ...troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips...

Page 110: ...control panel Related reference Safety instructions Removing the control panel module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is ...

Page 111: ... damage the connectors Steps 1 Remove the screw s securing the control panel module to the chassis 2 Disconnect all the cables connecting the control panel module to the chassis 3 Slide the control panel module and lift it away from the system Figure 67 Removing the control panel module four hard drive chassis a control panel module b screw 2 c control panel module connector cable Installing and r...

Page 112: ...ted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Insert the control pan...

Page 113: ...trol panel module connector cable Figure 70 Installing the control panel module eight hard drive chassis a control panel module b screw 2 c control panel module connector cable Next steps Follow the procedure listed in the After working inside your system section Installing and removing system components 113 ...

Page 114: ...the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE The power interposer board PIB is present only in systems that support redundant power supply units PSUs 1 Follow the safety guidelines listed in the Safety instructions section 2 Foll...

Page 115: ...amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Follow the safety guidelines listed in the Safety instructions section Steps 1 Align the power interposer board PIB with the standoffs on the chassis 2 Install the two screws that secure the PIB to the chassis 3 Connect the power distribut...

Page 116: ...inside your system section 3 Remove or disconnect the following components a cooling shroud b cooling fans c power supply unit s d expansion card riser s e integrated storage controller card f heat sink s heat sink blank s g processors s processor blank s CAUTION To prevent damage to the processor pins when replacing a faulty system board ensure that you cover the processor socket with the process...

Page 117: ...Figure 73 Screw location on the system board a screw 9 4 Lift the system board and slide it toward the front of the chassis Installing and removing system components 117 ...

Page 118: ...at sink Removing a processor Removing memory modules Installing the system board Related reference Safety instructions Installing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 118 Instal...

Page 119: ...teps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 2 Hold the touch points and lower the system board into the chassis 3 Push the system board toward the back of the chassis until the board clicks int...

Page 120: ...ect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall 3 Follow the procedure listed in the After working inside your system section 4 Ensure that you a Use the Easy Restore feature to restore the service tag b Update the BIOS and iDRAC versions Related tasks Before working inside your system Installing the cooling shroud Installing a coo...

Page 121: ...Restore feature The Easy Restore feature enables you to restore your system s Service Tag license UEFI configuration and the system configuration data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information Steps 1 Turn on t...

Page 122: ...ide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Prerequisites Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F11 2 Use the up arro...

Page 123: ...m boot pins 1 3 Related tasks Disabling a forgotten password Disabling a forgotten password The software security features of the system include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only pe...

Page 124: ...nd 6 9 Install the system cover 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password Related tasks Removing the system cover Installing the system cover System board connectors and jumpers Figure 77 System board connectors and jumpers Table 33 System board connectors and jumpers Item Connector Descri...

Page 125: ...nnector 15 BP_SIG Backplane signal connector 16 HDD_PWR Hard drive power connector 17 SYS_PWR_CONN P1 24 pin power connector 18 FP_USB Front panel USB connector 19 SATA_CDROM SATA connector CDROM 20 PIB_CONN Power interface board signal connector 21 SATA_TBU SATA connector tape backup unit 22 BATTERY System battery connector 23 CTRL_PNL Control panel signal connector 24 SW_RAID_A Internal SATA A c...

Page 126: ...system Troubleshooting the system battery Troubleshooting power supply units Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting a hard drive Troubleshooting a storage controller Troubleshooting expansion cards Troubleshooting processors Troubleshooting system startup failure If you boot the system to the BIOS boot mode after installing an op...

Page 127: ...step 7 to troubleshoot other USB devices attached to the system 6 Turn off all attached USB devices and disconnect them from the system 7 Restart the system 8 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 9 Check if USB 3 0 is enable...

Page 128: ...ound For more information see the NIC documentation 5 Enter System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen 6 Ensure that all the NICs hubs and switches on the network are set to the same data transmission speed and duplex For more information see the documentation for each network device 7 Ensure that all network cables are of the proper type and do not ex...

Page 129: ...d drive backplane Removing the cooling shroud Removing a cooling fan Removing a cabled power supply unit Removing a hot swappable hard drive carrier Removing the expansion card riser Removing a heat sink Removing a processor Removing memory modules Removing an expansion card Removing the system board Installing the system cover Related reference Getting help Using system diagnostics Troubleshootin...

Page 130: ...e carrier Installing the hard drive backplane Installing the system cover Related reference Getting help Using system diagnostics Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone serv...

Page 131: ... the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the needed specifications Power sup...

Page 132: ... value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access User s Guide at Dell com idracmanuals Troubleshooting cooling fans Prerequisites CAUTION Many repairs may only be done by a certified...

Page 133: ...ke any changes to the memory settings if needed If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the system event log or system messages for the l...

Page 134: ...ives are configured correctly for the RAID array b Take the hard drive offline and reseat the drive c Exit the configuration utility and allow the system to boot to the operating system 3 Ensure that the needed device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setu...

Page 135: ...If the problem persists see the Getting help section Related tasks Removing the system cover Removing an expansion card Installing an expansion card Installing the system cover Related reference Getting help Using system diagnostics Troubleshooting expansion cards Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simpl...

Page 136: ...rs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Run th...

Page 137: ...corner of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of...

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