Appendix
83
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-
installed hardware. In addition to this technician-assisted technical support,
online technical support is available at
support.dell.com
. Additional
technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-
installed" software and peripherals
1
. Support for third-party software and
peripherals is provided by the original manufacturer, including those
purchased and/or installed through Dell Software and Peripherals,
Readyware, and Custom Factory Integration (DellPlus™)
2
.
1
Repair services are provided pursuant to the terms and conditions of your limited
warranty and any optional support service contract purchased with the
computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI)
project are covered by the standard Dell limited warranty for your computer.
However, Dell also extends a parts replacement program to cover all nonstand-
ard, third-party hardware components integrated through CFI for the duration
of the computer’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the
application software that is preinstalled on the computer during the
manufacturing process (Microsoft Office, Norton Antivirus, and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-
branded module bay or PC Card accessories. In addition, any Dell-branded
monitors, keyboards, mice, speakers, microphones for telephonic modems,
docking stations/port replicators, networking products, and all associated
cabling are included.
