Compaq Deskpro 2000 Service & Reference Manual Download Page 1

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Compaq Service
Reference Guide

Compaq Deskpro Personal Computers
Compaq Professional Workstations

Summary of Contents for Deskpro 2000

Page 1: ...Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations ...

Page 2: ...Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations ...

Page 3: ...e PREMIER SOUND is a trademark of Compaq Computer Corporation Microsoft MS DOS Windows Windows NT and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation Celeron and MMX are trademarks of Intel Corporation Product names mentioned herein may be trademarks and or register...

Page 4: ... 4 0 1 2 1 3 Converting to NTFS 1 3 1 3 1 Windows NT Workstation 4 0 1 3 1 3 2 Windows 2000 Professional 1 3 1 4 Registering the Computer 1 4 1 5 Compaq Software 1 4 chapter 2 Setup Utilities and Diagnostic Features 2 1 Computer Setup Utilities 2 1 2 1 1 Using Computer Setup Utilities 2 2 Power On Self Test POST 2 3 2 1 2 Computer Setup Menu 2 4 2 2 Computer Diagnostics 2 10 2 2 1 Create a Diagnos...

Page 5: ...on or Format the Current Bootable Disk 3 10 3 2 5 The Kensington Cable Lock Provision 3 10 3 2 6 Fingerprint Identification Technology 3 10 3 3 Fault Notification and Recovery 3 11 3 3 1 Processor Fault Prediction and Prefailure Warranty 3 11 3 3 2 SMART Hard Drive Fault Prediction for IDE Drives 3 11 3 3 3 Drive Protection System for IDE Drives 3 11 3 3 4 Ultra ATA Integrity Monitoring 3 11 3 3 5...

Page 6: ...onnector Pin Assignments A 1 appendix B Power Cord Set Requirements B 1 appendix C Hard Drives C 1 appendix D POST Error Messages D 1 appendix E Diagnostic Indicator Lights E 1 appendix F Troubleshooting Without Diagnostics F 1 appendix G System Board and Riser Board Reference Designators G 1 appendix H Model Number Naming for Compaq Products H 1 appendix J Diagnostic Error Codes J 1 Index I 1 ...

Page 7: ...ould result in damage to equipment or loss of data Text set off in this manner presents commentary sidelights or clarifying information The following warning symbols are located on applicable components of some products and should be observed to avoid personal injury or component damage WARNING Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface o...

Page 8: ... individual boards and subassemblies do not attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs could create conditions that are hazardous CAUTION To properly ventilate your system you must provide at least 3 inches 7 6 cm of clearance at the front and back of the computer CAUTION The computer is designed to be electrically grounded ...

Page 9: ...icrosoft Windows is automatically installed This takes approximately 5 to 20 minutes depending on the system hardware configuration At the beginning of the installation process the user is prompted to select the appropriate language for the operating system Read and follow the instructions that appear on the screen to complete the installation 1 1 1 Installing or Upgrading Device Drivers To instal...

Page 10: ...on of the dialog box to browse the computer for the I386 folder For Windows NT 4 0 reapply Service Pack 6A by clicking its icon located on the computer desktop For Windows 2000 no further steps are required When reapplying the service pack for Windows NT 4 0 if you are prompted to replace a file with a newer version always choose Yes There is no service pack for Windows 2000 Professional 1 2 3 Cre...

Page 11: ...the remaining space on the drive CAUTION The following procedures will remove all of the software applications and data files from your hard drive Be sure to back up any data files you have created prior to converting from FAT16 to NTFS or you will not be able to restore them You will be able to restore the operating system and drivers required to access the Internet from the Compaq Restore CD The...

Page 12: ...e the computer is turned on The following Compaq software will also be installed at that time on selected models Computer Setup Utilities and diagnostic features Compaq Support Software including device drivers Compaq Configuration Record Online Compaq Safety Comfort Guide Intelligent Manageability Enhanced Compaq Insight Personal Edition Diagnostics for Windows DMI Support Power Management with e...

Page 13: ...s identified in this chapter may not be available on all Compaq products 2 1 Computer Setup Utilities Use Computer Setup Utilities to do the following Modify or restore factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of boota...

Page 14: ...figuration errors detected but not automatically fixed during the Power On Self Test POST Replicate your system setup by saving system configuration information on diskette and restoring it on one or more computers Execute self tests on a specified IDE hard drive Configure various energy saving features including energy saver mode system and hard drive timeouts power button mode and power LED beha...

Page 15: ...have been configured by the Setup Utility Power On Self Test POST POST is a series of diagnostic tests that runs automatically when the system is turned on POST checks the following items to ensure that the computer system is functioning properly Keyboard Memory modules Diskette drives All IDE and SCSI mass storage devices Processors Controllers If the Power On Password is set a key icon appears o...

Page 16: ... Configuration Lists all installed storage devices The following options appear when a device is selected Diskette Type For legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 3 5 720 KB 5 25 1 2 MB 5 25 360 KB and Not Installed Drive Emulation IDE devices only Allows you to select a drive emulation type for a storage device...

Page 17: ...cal cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User Multisector Transfers IDE ATA devices only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Quiet D...

Page 18: ...erforming the IDE DPS self tests is attached to the system Boot Order Allows you to specify boot order of installed peripheral devices such as LS 120 drive diskette drive hard drive SCSI drive CD ROM drive or DVD ROM drive Security Setup Password Enables setup administrator password See Section 3 2 Asset Tracking and Security for more information Power On Password Enables power on password See Sec...

Page 19: ...ty is enabled and disk accesses are being serviced by the operating system any MBR change will be detected by the BIOS during the next reboot and an MBR Security warning message will be displayed Save Master Boot Record Saves a backup copy of the Master Boot Record of the current bootable disk Note Only appears if MBR Security is enabled Restore Master Boot Record Restores the backup Master Boot R...

Page 20: ... only if the energy saver mode is enabled This option is not available under ACPI enabled operating systems Advanced Power On Options Allows you to set POST mode QuickBoot or FullBoot every N days where n 1 to 30 and enables disables POST messages Enables disables POST messages Safe Post F10 prompt F12 prompt option ROM prompt and UUID Allows you to select the wakeup boot source local hard drive o...

Page 21: ...rocessor cache processor number ACPI thermal mode and ACPI S3 support When ACPI S3 is enabled you may also enable disable ACPI S video repost and hard disk reset Allows you to select AGP aperture size 4 8 16 32 64 128 or 256 MB PCI VGA Configuration Allows users to specify which VGA controller will be the boot or primary VGA controller Appears only if there are multiple PCI video adapters in the s...

Page 22: ...DISK PDIAG MAKEDISK BAT To obtain the SOFTPAQ executable filename run DIR C DIAGDISK SP EXE Windows Based Not all Compaq computers equipped with Windows NT support this feature Using the Windows or Windows NT operating system Click Start Compaq Information Center Create Diagnostics Disk Insert a diskette into the diskette drive and follow the instructions on the screen 2 2 2 Computer Checkup TEST ...

Page 23: ...testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decide to stop on errors or choose to print or file a log of errors If attended testing is selected the test itself may r...

Page 24: ... 1 Create a Diagnostics Diskette for instructions 1 Cold boot your computer from the diagnostics diskette you have created Press Enter to bypass the title screen if necessary 2 Select View System Information INSPECT 3 Select one of the available options using the Esc key Print the INSPECT status Save the INSPECT status to a file Add comments to a parameter status Exit the utility 4 To exit INSPECT...

Page 25: ...gories or Current Category Click OK to print the report you selected 6 To exit Compaq Diagnostics for Windows click File then click Exit Running Diagnostic Tests If your version of Compaq Diagnostics for Windows includes diagnostic testing utilities four tabs will appear next to Overview Test Status Log and Error 1 Select the Test tab 2 Select one of the following options Quick Test Runs a quick g...

Page 26: ...ort telephone numbers consult the Contacting Compaq Customer Support guide 2 3 2 Compaq Restore CD The Compaq Restore CD that is shipped with select computers offers easy deployment and recovery of the system software Along with the Microsoft operating system CD the Compaq Restore CD enables the user to selectively restore the original system software This can be extremely helpful in the event of ...

Page 27: ...rts distributed computing environments DCE perspectives Silent Setup Command Line Interface Provides the functionality of the Graphical User Interface GUI in a silent command line interface and provides execution output in a log file Provides the ability to remotely install or update drivers on multiple remote machines at one time Also useful for Microsoft Systems Management Server Configurations ...

Page 28: ...atibility between Intelligent Manageability and these products Desktop Management is an important aspect of our broad commitment to providing you with lifecycle management solutions and services to assist you with the four phases of the desktop PC lifecycle planning deployment management and transitions This chapter summarizes the capabilities and features of the four key components of Desktop Man...

Page 29: ... System Installation allows you to start and set up your system using the software and configuration information located on a network server The Remote System Installation feature is usually used as a system setup and configuration tool and can be used for the following tasks Deploying a software image on one or more new PCs Formatting a hard drive Installing application software or drivers Updati...

Page 30: ...nal Workstations are manufactured with the hardware and firmware required to fully support the DMI 2 0 standard Compaq also offers several solutions for controlling access to valuable components and information Security features such as the Smart Cover Sensor and the Smart Cover Lock available on select models help to prevent unauthorized access to the internal components of the PC By disabling pa...

Page 31: ...al components This is a software controllable cover lock controlled by the setup password The Smart Cover FailSafe key is a device for manually disabling the Smart Cover Lock is available from Compaq You ll need the FailSafe key in case of forgotten password power loss or computer malfunction Master Boot Record Security May prevent unintentional or malicious changes to the Master Boot Record of th...

Page 32: ...ows click Start Shut Down Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility 3 Select Security then select Setup Password and follow the instructions on ...

Page 33: ...word again as shown current password new password new password Type carefully for security reasons the characters you type do not appear on the screen 3 Press the Enter key The new password takes effect the next time you turn on the computer Refer to the National Keyboard Delimiter Characters section in this chapter for information about the alternate delimiter characters The power on password and...

Page 34: ...can alert you when the computer cover or side panel has been removed There are three levels of protection as described in the following table Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled default Level 1 Notify User When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed Level 2 Setup Password When t...

Page 35: ...low the instructions on the screen 4 Before exiting click File Save Changes and Exit Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while ...

Page 36: ...y is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Each time the computer is turned on or restarted the BIOS compares the MBR of the current bootable disk to...

Page 37: ...ut Down Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security Master Boot Record Security Disabled 4 Before exiting click File Save Changes and Exit 3 2 ...

Page 38: ...ek times or non correctable read and write errors are tracked to determine the hard drive condition Should these errors become significant the computer displays a warning message The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data The Prefailure Warranty for SMART hard drives allows you to replace these drives free of charge before the...

Page 39: ... a central console and remotely update the system software security settings flash ROM or hardware device drivers for each of the managed PCs individually System Software Manager SSM is a utility that lets you update system level software on multiple systems simultaneously When executed on a PC client system SSM detects both hardware and software versions then updates the appropriate software from...

Page 40: ...egrity Should you need or want to upgrade the ROM you may Order an upgraded ROMPaq diskette from Compaq Download the latest ROMPaq images from the Compaq World Wide Web site www compaq com CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades Compaq Insight Manager LC allows the system administrator to set the setup password ...

Page 41: ...Compaq Website at www compaq com The computer ships with the Diskette Boot feature enabled If that feature is disabled the FailSafe Boot Block ROM will override the disabled feature to accommodate a system ROM recovery in the event a system ROM failure occurs Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block dete...

Page 42: ...until you enter a valid setup password ON OFF OFF System could not start from diskette because the ROMPaq diskette is not present is bad or the drive is not ready Insert a valid ROMPaq diskette turn the power off then turn the power on OFF OFF ON ROM upgrade failed Try another ROMPaq diskette If the light remains turned on contact Compaq customer support ON ON ON ROM upgrade successfully completed...

Page 43: ...istrator to power on and power off a client computer from a remote location supported by PC LAN management tools Third party software tools are required to remotely distribute software Remote Wakeup allows the network interface controller to continue functioning even when power to the computer has been turned off The computer continues to consume a small amount of electricity even after you turn i...

Page 44: ...wer button suspend feature is not functional in Windows NT 4 0 Under windows NT the power switch will act as a normal on off button even if listed as Suspend in F10 Setup If you attempt to place the system into the suspend mode you could lose valuable data To change the power button s configuration complete the following steps 1 Access the Computer Setup menu 2 Select Power Energy Saver Set the po...

Page 45: ...ht click on the Windows Desktop then choose Properties 3 4 10 World Wide Web Site Compaq engineers rigorously test and debug software developed by Compaq and third party suppliers and develop operating system specific support software to ensure the highest level of performance compatibility and reliability for Compaq personal computers When making the transition to new or revised operating systems...

Page 46: ... systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online Intelligent Manageability Guide 3 5 2 Wir...

Page 47: ... should be placed on the primary channel with the hard drive 5 As new devices are developed and added to the individual class lists they will be added to the bottom of the lists This improves the chances that the new device will be configured as a primary drive master and lowers the chances that it will be combined with a hard drive 6 When two hard drives are installed in a computer an 80 pin cabl...

Page 48: ...e LS 120 drive should be sequenced as the primary drive on the secondary channel and system board jumper P33 must be removed 6 On all 810 platforms the LS 120 should be sequenced as the primary drive on the secondary channel and system board jumper E23 must be removed ...

Page 49: ... Compaq number 199618 001 or an external cable adapter Compaq number 270187 B21 CAUTION Do not route data cables near the air intake to the power supply Cables routed in this manner may block the airflow and cause the computer to overheat The Ultra SCSI Ultra Wide SCSI or Wide Ultra SCSI controller requires a unique SCSI ID 0 7 or 8 15 for each SCSI device installed The controller identifies a SCS...

Page 50: ...r to recognize the external devices Using the Multi Mode SCSI Cable Some products ship standard with a three device multi mode SCSI cable having a terminator 1 on one end This cable supports both low voltage differential LVD and single ended SE devices One end of the cable connects to the internal LVD SE connector on the system board while the remaining three connectors being used on the hard driv...

Page 51: ... Keyboard Connector and Icon Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 6 3 4 5 2 1 KEY 1 2 3 4 5 6 Data Unused Ground 5 VDC Clock Unused Ethernet BNC Connector and Icon Pin Signal 1 Inside 2 Outside Data Ground Ethernet RJ 45 Connector and Icon Pin Signal 1 2 3 4 5 6 8 7 1 2 3 4 5 6 7 8 Transmit Data Transmit Data Receive Data ...

Page 52: ...mit Ground Ground Negative AUI Differential Receive Positive AUI Differential Receive 12V Ground Ground Not Used Not Used Not Used Not Used Parallel Interface Connector and Icon Pin Signal 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 25 Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 Data Bit 7 Ac...

Page 53: ...3 4 1 2 3 4 VCC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio Power Ground Headphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Line In Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line Out Audio Connector and Ic...

Page 54: ...D 37 D14 49 50 Ground 63 REQ 38 D15 51 52 TERMPW 64 I O 39 DP1 53 Reserved 65 D8 40 D0 54 Ground 66 D9 41 D1 55 ATN 67 D10 42 D2 56 Ground 68 D11 Ultra SCSI Connector and Icon Pin Signal Pin Signal Pin Signal 1 11 Ground 31 DB5 41 ATN 12 Reserved 32 DB6 42 Ground 13 Open 33 DB7 43 BSY 14 Reserved 34 DBP 44 ACK 15 25 Ground 35 Ground 45 RST 26 DB0 36 Ground 46 MSG 27 DB1 37 Reserved 47 SEL 28 DB2 3...

Page 55: ...7 8 Transmit Receive Ground 5V Mode Not Used Not Used Not used Monitor Connector Pin Signal 5 4 3 2 1 10 9 8 7 6 15 14 13 12 11 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Red Analog Green Analog Blue Analog Monitor ID Ground Ground Ground Ground 5V DC Ground Monitor ID DDC Serial Data Horizontal Sync Vertical Sync DDC Serial Clock ...

Page 56: ... DMAK 2 GROUND 16 DD14 30 GROUND 3 DD7 17 DD0 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 GROUND 33 DA1 6 DD9 20 KEY 34 PDIAG 80 pin cable detect 7 DD5 21 DMARQ 35 DA0 8 DD10 22 GROUND 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 GROUND 40 GROUND 13 DD2 27 IORDY 14 DD13 28 CSEL ...

Page 57: ... 5 D06 22 GROUND 39 DASP 56 FP09 6 D09 23 IOW 40 GROUND 57 FP10 7 D05 24 GROUND 41 5VMLOG 58 FP11 8 D10 25 IOR 42 5VMOT 59 FP12 9 D04 26 GROUND 43 GROUND 60 FP13 10 D11 27 IOCHRDY 44 AUDIO_L 61 FP14 11 D03 28 CABLE SELECT 45 A_GROUND_R 62 FP15 12 D12 29 DAK 46 A_GROUND_L 63 FP16 13 D02 30 GROUND 47 AUDIO_R 64 FP17 14 D13 31 IRQ 48 FP01 65 FP18 15 D01 32 IO16 49 FP02 66 FP19 16 D14 33 A1 50 FP03 67...

Page 58: ...EQ 30 AD24 AD25 52 Vddq Vddq 9 VCC3 3 VCC3 3 31 Ground Ground 53 AD13 AD14 10 ST1 ST0 32 AD_STB1 AD_STB1 54 AD11 AD12 11 Reserved ST2 33 C BE3 AD23 55 Ground Ground 12 PIPE RBF 34 Vddq Vddq 56 AD9 AD10 13 Ground Ground 35 AD22 AD21 57 C BE0 AD8 14 WBF Reserved 36 AD20 AD19 58 Vddq Vddq 15 SBA1 SBA0 37 Ground Ground 59 AD_STB0 AD_STB0 16 VCC 3 3 VCC 3 3 38 AD18 AD17 60 AD6 AD7 17 SBA3 SBA2 39 AD16 ...

Page 59: ...0 DB5 40 Ground 50 Input Output IDE CD ROM Connector 49 1 2 50 Pin Signal Pin Signal Pin Signal Pin Signal 1 RESDRV_ 14 GROUND 27 D07 40 D08 2 D06 15 D09 28 D05 41 D10 3 D04 16 D11 29 D03 42 D12 4 D02 17 D13 30 D01 43 D14 5 D00 18 D15 31 Ground 44 KEY 6 DREQ 19 Ground 32 IOW 45 Ground 7 IOR 20 Ground 33 OCHRDY 46 CABLE SELECT 8 DAK 21 Ground 34 IRQ 47 IO16 9 A1 22 PDIAG 35 A0 48 A2 10 CS1FX 23 CS3...

Page 60: ...n Power Connector for 810 810e and 820 Chipsets 1 2 13 14 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 5 RTN 9 12 V 13 Fan speed 2 3 3 V Aux 6 5 V 10 Fan OFF 14 12 V 3 RTN 7 RTN 11 ON STBY 4 5 V 8 3 3 V 12 5 V Aux 20 Pin Power Deskpro EP Connector 1 2 19 20 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 6 5 V 11 3 3 V 16 RTN 2 3 3 V 7 RTN 12 12 V 17 RTN 3 RTN 8 Fan OFF 13 RTN 18 5 V 4 ...

Page 61: ... 17 RTN 3 RTN 8 Fan OFF 13 RTN 18 5 V 4 5 V 9 5 Vaux 14 ON STBY 19 5 V 5 RTN 10 12 V 15 RTN 20 5 V 24 Pin Power Connector 1 2 23 24 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 7 aux RTN 13 3 3V 19 RTN 2 3 3 V 8 Fan OFF 14 12 V 20 5 V 3 RTN 9 5 V aux 15 RTN 21 5 V 4 5 V 10 12 V 16 ON STBY 22 5 V 5 RTN 11 3 3 Vaux 17 RTN 23 3 3 V R S 6 5 V 12 Fan CMD 18 RTN R S 24 Fan Sink ...

Page 62: ...orized Compaq dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power ...

Page 63: ...0 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 The appliance coupler fle...

Page 64: ...e user or the network administrator of an impending failure or crash of the hard drive The SMART drives track fault prediction and failure indication parameters such as re allocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Device Cabling Newer Ultra ATA 66 Ultra DMA 66 drives require 40 pin 80 conductor ...

Page 65: ...8 GB drive operating in a Windows 95 environment using FAT 16 would have a total of four 2 GB drive partitions That same drive operating in Windows NT using FAT 16 would have two 4 GB drive partitions unless the user elected to subdivide it into smaller sections The identical drive using FAT 32 would have a single 8 GB partition unless the user elected to subdivide it into smaller sections ...

Page 66: ...e expansion card 6 Replace the system board 102 System Board Failure None DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 103 System Board Failure None DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system board 150 SafePost Active None A PCI expansion card is not responding 1 Restart the computer 2 Disable SafePost 3 If the expansion card does...

Page 67: ...ies 2 Make sure memory module s if any are installed properly 3 If third party memory has been added test using Compaq only memory 4 Verify proper memory module type 183 Invalid Processor Jumper Setting 2S System board jumper improperly set Reset system board jumpers to match processor and bus speeds 201 Memory Error None RAM failure 1 Run computer Setup F10 Setup or Windows utilities 2 Ensure mem...

Page 68: ...ule type 2 Try another memory socket 3 Replace memory with a module conforming to the SPD standard 214 Memory Device Failure Error Code XX Memory Module Socket s XX None A specific error has occurred in a RDRAM device installed in the identified socket 1 Verify proper memory module type 2 Try another memory socket 3 Replace memory module if problem persists 301 Keyboard Error None Keyboard failure...

Page 69: ...conflicts with another device Reset the IRQ 501 Display Adapter Failure 1L 2S Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify the monitor is attached and turned on 4 Replace the graphics controller 601 Diskette Controller Error None Diskette controller circuitry or floppy drive circuitry incorrect 1 Run Computer Setup F10 Setup 2 Check and or replace cabl...

Page 70: ...eo degrading is an issue 912 Computer Cover Has Been Removed Since Last System Start Up None No action required 914 Hood Lock Coil is not Connected None Hood lock mechanism is missing or not connected 1 Reconnect or replace hood locking mechanism 2 Reseat or replace hood locking mechanism cable 916 Thermal Sensor from Processor Heatsink is not Connected None Processor Heatsink cable not connected ...

Page 71: ...device Reset the IRQ 1203 Game Port Address Conflict Detected Device IRQ address conflicts with another device Reset the IRQ 1611 Fan failure detected None Chassis fan not connected to the system board 1 Reconnect the fan 2 Replace the fan 3 Replace the system board 1720 SMART Hard Drive Detects Imminent Failure None Hard drive is about to fail Some hard drives have a firmware patch that will fix ...

Page 72: ...d to the primary address 1 Remove any disk controller expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup F10 Setup 1780 Disk 0 Failure None Hard drive format error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cables jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the ha...

Page 73: ...eck www compaq com suport techpubs customer_advisories for possible changes when using Windows NT4 0 Service Pack 4 8 Replace the hard drive 9 Replace the system board 1790 Disk 0 Failure None Hard drive error or wrong drive type 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Confirm drive is supported...

Page 74: ...3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 1793 Secondary Controller or Disk Failure None Hard drive circuitry error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the...

Page 75: ...ck LED on Keyboard 1S 2L System memory not present 1 Check memory module 2 Remove and reseat memory module 3 See Memory Problems in Appendix F Flashing Power and Hard Drive Green LEDs None Unseated riser board 1 Remove riser board 2 Wipe connector with a dry clean cloth 3 Reinstall riser board Flashing Scroll Lock LED on Keyboard 2L 1S System board hardware failure prior to video Replace system bo...

Page 76: ...n apply power 3 Remove load from power supply by removing options one at a time until computer runs 4 Check for damage to system board 5 Replace system board 6 Replace power supply Red Power LED Blinks Every Second None System memory error 1 Check memory module 2 Remove and reseat memory module 3 See the Solving Memory Problems section of this guide Red power LED ON None Processor unseated Reseat ...

Page 77: ...e Power Green 1 blink second Suspend to RAM Power None Computer off Power Red 4 blinks second CPU thermal shutdown Power Red On CPU not installed fetching code Power Red 1 blink second ROM error Power Red 1 blink 2 or more seconds Power supply overloaded Power and Hard Drive Red On Riser board not seated Num Lock Green Flashing Memory error Caps Lock Green Flashing No video Scroll Lock Green Flash...

Page 78: ...monitor brightness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cables for loose or incorrect connections Reconfigure the computer after installing a non Plug and Play expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers ...

Page 79: ...The unit temperature was exceeded because the unit is in an exceedingly hot environment or the fan is blocked Let the unit cool down 2 The fan may not be functioning correctly or the air vents are blocked 3 The unit temperature was exceeded because the computer was functioning with the cover or side panel removed Replace cover or side panel and let the computer cool down before turning power back ...

Page 80: ...ed Check the program diskettes 4 Drive button is not pushed in Push in drive button 5 Drive cable is not properly connected Reconnect drive cable Diskette drive cannot write to a diskette 1 Diskette is not formatted Format the diskette 2 Diskette is write protected Either use another diskette that is not write protected or disable the write protection on the diskette 3 Writing to the wrong drive C...

Page 81: ... that the monitor light is on 2 Screen save has been initiated Press any key or move the mouse to light the screen 3 The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet 4 The brightness need adjusting Adjust the brightness control 5 The energy saver feature has been enabled Press any key or click the mouse button and if one...

Page 82: ...tem or if another monitor is in close proximity move the monitors apart to be sure they are not interfering with one other s magnetic field 3 Fluorescent lights or fans may be too close to the monitor Screen goes blank A screen blanking utility may be installed or energy saver features may be enabled Press any key or type password Monitor overheats There is not enough ventilation space for proper ...

Page 83: ...nter works problem is with the printer driver Reload driver 6 If the computer is on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Prints garbled information 1 The correct printer drivers for the appl...

Page 84: ...tified 1 Cable could be loose Check cable connections 2 The system may not have automatically recognized a newly installed device See reconfiguration directions in the Hardware Installation Problems section If system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the proba...

Page 85: ...em Reboot the computer and follow the instructions for accepting the changes 3 A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows 95 or 98 Device Manager to deselect the automatic settings for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconf...

Page 86: ...load unit CD is not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly a straightened paper clip can be used Slowly pull the tray out from the drive until the tray is fully extended then remove the CD Cannot eject compact disc slot load unit 1 Remove the drive from the chassis 2 Remove the front bezel from the drive 3 Remove...

Page 87: ... run out of memory for the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Memory modules may not have been installed correctly or incorrect modules may have been used Insufficient memory error during operation 1 Too many Terminate and Stay Resident programs TSRs are installed Delete any unnecessary TSRs 2 There is not enough m...

Page 88: ...e system into the correct operating mode Diagnostics reports a failure Refer to www compaq com support files for the latest version of diagnostics 1 The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device 2 There is a problem with the cable or a ...

Page 89: ...pansion board were installed or the files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes Network controller stopped working without apparent cause 1 The files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes or the Compaq Restore CD 2 The cable is not securely connected or is attached incorrectly En...

Page 90: ... conflict is found Problem Possible Solution Sound does not come out of the speaker Software volume control is turned down electronically or CD ROM volume control on the front or back of the computer is turned down Double click on the speaker icon located on the taskbar then set the volume by adjusting the volume slider Troubleshooting Using Compaq Intelligent Manageability Features The Local Aler...

Page 91: ...ce bay connectors J36 AC97 connector J40 AGP slot J50 First parallel port J51 Second parallel port J52 Double stacked parallel port Top Port B Bottom Port A J66 Keyboard connector Closest to monitor connector J67 Mouse connector J68 Double stacked mouse keyboard connector Top Mouse Bottom Keyboard J69 Video connector J70 Single USB connector J71 Double stacked USB Top Port 1 Bottom Port 2 J72 Micr...

Page 92: ... HDD and power LED connector pins 1 9 and SCSI LED connector pins 10 11 P6 Speaker connector P7 Audio connector from CD ROM P8 Chassis fan connector P9 WOL connector NIC cable P10 Diskette drive connector P11 Second Audio connector P12 Alert on LAN NIC connector P15 AUI connector P20 Primary IDE connector P21 Secondary IDE connector P22 Slimline CD ROM connector P25 P26 Video memory upgrade connec...

Page 93: ...ctor P216 White box chassis fan SW1 Processor speed switch SW2 Security hood switch SW50 Clear CMOS switch XBT1 Battery socket XMM1 Memory slot The first slot populated DIMM1 or RIMM1 and tested XMM2 XMM5 Following memory slots XU1 Primary processor socket XU2 Secondary processor socket XU15 ROM socket ...

Page 94: ...eleron P Pentium Processor Speed MHz Hard Drive Capacity GB Chipset blank BX a 810 b 810e c 815 d 820 e 815e Operating System 2 Win 2000 4 Win NT 4 0 5 Win 95 6 2 4 8 Win 98 9 5 8 Removable Storage blank none b c r c CD ROM d DVD r CDRW z ZIP Memory MB RAM Nic Modem n NIC m modem Graphics blank integrated a AIMM v nVidia SMB Software B Office 2000 Small Business F Office 2000 Professional P Office...

Page 95: ...n blank PIII 100 MHz Processor Speed 600 MHz Hard Drive Capacity and Type 18 18 0 GB A UATA L Ultra2 or Ultra3 SCSI LVD drive S SCSI Memory Type R Rambus S SDRAM Graphics 2 2D 2 2D 3D 3M Mid 3D 3E Enh 3D 2X multi 2 port 4X multi 4 port X no graphics Memory MB RAM Notes Processor speeds 650 MHz and faster will not have letter designations B 133 MHz system bus E Advanced Transfer Cache Memory Speed ...

Page 96: ...A UATA L Ultra2 or Ultra3 SCSI LVD drive S SCSI Memory Type R Rambus S SDRAM Graphics 2 2D 2 2D 3D 3M Mid 3D 3E Enh 3D 2X multi 2 port 4X multi 4 port X no graphics Memory MB RAM Notes Processor speeds 650 MHz and faster will not have letter designations B 133 MHz system bus E Advanced Transfer Cache Memory Speed 6 600 MHz 7 700 MHz 8 800 MHz Operating System N Win NT 4 0 W Win 2000 ...

Page 97: ...Codes Error Code Range Device Description Error Code Range Device Description 0100 0199 Processor P1 3113 3199 Third Processor P3 0200 0210 Memory 3206 3206 Audio System 0301 0304 Keyboard 3300 3333 Mediavision Spectrum 16 Multimedia 0401 0498 Parallel Port 3400 3401 TV Tuner Card 0501 0516 Video Display Unit 4113 4199 Fourth Processor 0600 0699 Diskette Drive 5100 5130 Plasma Display System 0802 ...

Page 98: ...following step applies to 0103 xx through 0106 xx 0104 xx Interrupt controller failed Replace the system board and retest 0105 xx Port error 0106 xx Keyboard controller self test failed 0107 xx CMOS RAM test failed The following steps apply to 0107 xx through 0109 xx 0108 xx CMOS interrupt test failed 1 Replace the battery clock module and retest 0109 xx CMOS clock test failed 2 Replace the system...

Page 99: ...x Random address test failed 1 Remove one memory module at a time until the error message stops 2 Replace other removed modules one at a time testing each to ensure the error does not return 3 Replace the system board and retest Keyboard Error Code Description Recommended Action 0300 xx ID test failed The following steps apply 0300 xx through 0304 xx 0301 xx Self test interface test failed 1 Check...

Page 100: ... and retest 0602 xx Read test failed 2 Reseat and or replace the diskette power and signal cables and retest 0603 xx Write read compare test failed 3 Replace the diskette drive and retest 0604 xx Random seek test failed 4 Replace the system board and retest 0605 xx ID media test failed 0606 xx Speed test failed 0609 xx Diskette reset controller failed 0610 xx Change line test failed 697 xx Diskett...

Page 101: ... test failed The following steps apply to 1701 xx through 1736 xx 1702 xx Read test failed 1 Run Computer Setup and verify drive type 1703 xx Write read compare test failed 2 Reseat or replace the hard drive signal and power cables and retest 1704 xx Random seek test failed 3 Clear CMOS 1705 xx Controller test failed 4 Run the hard drive DPS test 1708 xx Format bad track test failed 5 Replace the ...

Page 102: ...6 xx 502 xx Video memory test failed 1 Replace the monitor and retest 503 xx Video attribute test failed 2 Replace the graphics controller and retest 504 xx Video character test failed 3 Replace the system board and retest 505 xx Video 80 25 mode 9 14 character cell test failed 506 xx Video 80 25 mode 8 8 character cell test failed 507 xx Video 40 25 mode test failed 508 xx Video 300 200 mode colo...

Page 103: ...o system board and retest 2422 xx ECG VGC 640 350 16 color set test failed The following steps apply to 2422 xx through 2456 xx 2423 xx ECG VGC 640 350 64 color set test failed 1 Reseat the video card if applicable and retest 2424 xx ECG VGC monochrome text mode test failed 2 Run the Configuration and Diagnostics utilities 2425 xx ECG VGC monochrome graphics mode test failed 3 Replace the monitor ...

Page 104: ...ailed 6056 xx Reset test failed 6068 xx Internal test failed 6069 xx External test failed 6089 xx Open test failed Ethernet only Token Ring only CD ROM and DVD ROM Error Code Description Recommended Action 3301 xx CD ROM drive read test failed The following steps apply to 3301 xx through 3305 xx and 6600 xx through 6623 xx 3305 xx CD ROM drive seek test failed 1 Replace the CD media and retest 660...

Page 105: ...e Name BB Test Name CC Error Code For example a diagnostic error code of 6523 05 indicates that the diagnostics program was testing the hard drive random read function and received a seek failure The device is faulty and must be replaced Device Names 65XX XX Hard Drive 66XX XX CD ROM Drive and PD CD Drive 67XX XX Tape Drive Test Names XX00 XX ID XX05 XX Read XX06 XX SA Media XX08 XX Controller XX0...

Page 106: ... changed Replace the indicated device XXXX 17 Tape write protected 1 Disable write protect on tape cartridge 2 Replace tape drive XXXX 18 No data detected Replace the indicated device XXXX 21 Drive command aborted Replace the indicated device 65XX 24 Media hard error 1 Back up data and perform Surface Analysis to reallocate defect 2 Replace drive 66XX 24 Media hard error 1 Replace current DATA CD ...

Page 107: ...e XXXX 51 Data line 7 bad Replace the indicated device XXXX 52 MSG C D and or I O lines bad Replace the indicated device XXXX 53 BSY never went busy Replace the indicated device XXXX 54 BSY stayed busy Replace the indicated device XXXX 60 Controller CONFIG 1 register bad Replace the indicated device XXXX 61 Controller CONFIG 2 register bad Replace the indicated device XXXX 65 Media not unloaded Re...

Page 108: ...DVD ROM drive device sequence 4 1 E emergency repair diskette 1 2 Enhanced Support Software CD 3 18 error checking and correcting ECC fault prediction 3 12 prefailure warranty 3 12 F FailSafe Boot Block ROM 3 14 key 3 8 fault prediction 3 11 I icon broken key 3 6 ID numbers SCSI 5 1 Insight Manager LC 3 3 3 4 3 11 3 12 INSPECT 2 11 install or upgrade device drivers 1 1 1 2 Intelligent Manageabilit...

Page 109: ...ers 5 1 Smart Cover FailSafe key 3 8 lock 3 8 sensor protection level 3 7 software image 3 2 protecting 2 14 recovery 2 14 symbols and conventions vii symbols warning vii system installation remote 3 2 System Software Manager 3 12 T tape drive device sequence 4 1 technician notes viii TEST See Computer Checkup thermal sensor 3 12 U Ultra ATA integrity monitoring 3 11 V ventilation computer viii Vi...

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