34
S o l v i n g Pr o b l e m s
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.dell.com | support.dell.com
A solid blue screen appears
Other software problems
T
URN
THE
COMPUTER
OFF
—
If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
B
ACK
UP
YOUR
FILES
IMMEDIATELY
—
If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.
E
NSURE
THAT
YOU
HAVE
NOT
MADE
AN
ERROR
WHILE
ENTERING
DATA
—
See the program documentation to make sure that the values or
characters you are entering are valid.
C
HECK
FOR
VIRUSES
—
Use a virus-scanning program to check the hard
drive, floppy disks, or CDs.
R
ESTART
THE
COMPUTER
—
Save and close any open files, exit any open
programs, and then shut down your computer through the
Start
menu instead of
pressing the power button. Otherwise, you may lose data.
C
HECK
FOR
COMPATIBILITY
• Ensure that the program is compatible with the operating system installed on
your computer and that your computer meets the minimum hardware
requirements needed to run the software. See the software documentation for
information.
• If necessary, uninstall and then reinstall the program.
E
NSURE
THAT
YOU
PROPERLY
INSTALLED
AND
CONFIGURED
THE
PROGRAM
—
See the software documentation for information. If necessary,
uninstall and then reinstall the program.
