S o l v i n g Pr o b l e m s
33
The computer stops responding
A program stops responding
A program crashes repeatedly
HINT:
Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program is designed for an earlier Windows operating system
T
URN
THE
COMPUTER
OFF
—
If your computer locks up and you are unable
to get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. You might lose
data if you are unable to perform an operating system shutdown.
E
ND
THE
PROGRAM
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1
Click the
Start
button, point to
All Programs—> Accessories
, and then click
Program Compatibility Wizard
.
2
In the welcome screen, click
Next
.
3
Follow the instructions on the screen.
