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Dell 810, Owner'S Manual

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Troubleshooting Your System

177

Ensure that the cables are firmly connected to the storage controller and 
the SAS backplane board.

10

Close the system. See "Closing the System" on page 85.

11

Reconnect the system to its electrical outlet, and turn on the system and 
attached peripherals.

If the problem persists, 

see 

"Getting Help" on page 195.

Troubleshooting Expansion Cards

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

 

NOTE: 

When troubleshooting an expansion card, see the documentation for your 

operating system and the expansion card.

1

Run the appropriate online diagnostic test. See "Using Online Diagnostics" 
on page 181.

2

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

3

Open the system. See "Opening the System" on page 84.

4

Verify that the installed expansion cards are compliant with the expansion 
card installation guidelines. See "Expansion Card Installation Guidelines" 
on page 114.

5

Ensure that each expansion card is firmly seated in its connector. See 
"Installing an Expansion Card" on page 116.

6

Close the system. See "Closing the System" on page 85.

7

Reconnect the system to the electrical outlet, and turn on the system and 
attached peripherals.

8

If the problem is not resolved, turn off the system and attached 
peripherals, and disconnect the system from the electrical outlet.

9

Open the system. See "Opening the System" on page 84.

book.book  Page 177  Thursday, February 18, 2010  2:06 PM

Summary of Contents for 810

Page 1: ...Dell PowerEdge R810 Hardware Owner s Manual Regulatory Model E05S Regulatory Type E05S001 ...

Page 2: ...uction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc MicrosoftandWindowsServerareeithertrademarksorregisteredtrademarksofMicrosoftCorporation in the United States and or other countries Other trademarks and trade names may be used in this document ...

Page 3: ...n 15 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns 17 Back Panel Features and Indicators 18 Guidelines for Connecting External Devices 20 NIC Indicator Codes 20 Power Indicator Codes 21 LCD Status Messages 22 Viewing Status Messages 23 Removing LCD Status Messages 23 System Messages 40 Warning Messages 57 Diagnostics Messages 58 Alert Messages 58 ...

Page 4: ...creen 63 Processor Settings Screen 64 SATA Settings Screen 65 Boot Settings Screen 65 Integrated Devices Screen 66 PCI IRQ Assignments Screen 67 Serial Communication Screen 67 Embedded Server Management Screen 68 Power Management Screen 69 System Security Screen 70 Exit Screen 72 Entering the UEFI Boot Manager 72 Using the UEFI Boot Manager Navigation Keys 72 UEFI Boot Manager Screen 73 UEFI Boot ...

Page 5: ...t Bezel 83 Installing the Front Bezel 83 Opening and Closing the System 84 Opening the System 84 Closing the System 85 Hard Drives 86 Removing a Hard Drive Blank 86 Installing a Hard Drive Blank 87 Removing a Hard Drive Carrier 87 Installing a Hard Drive Carrier 89 Removing a Hard Drive From a Hard Drive Carrier 90 Installing a Hard Drive Into a Hard Drive Carrier 91 Optical Drive 91 Removing an O...

Page 6: ...on Guidelines 100 Installing Memory Modules 105 Removing Memory Modules 107 Cooling Fans 108 Removing a Cooling Fan 108 Installing a Cooling Fan 110 Removing the Cooling Fan Assembly 110 Installing the Cooling Fan Assembly 111 Internal USB Memory Key 112 Internal NIC Hardware Key 113 Expansion Cards and Expansion Card Risers 114 Expansion Card Installation Guidelines 114 Installing an Expansion Ca...

Page 7: ...ontroller Card 128 VFlash Media Optional 128 Installing a VFlash Media Card 128 Removing a VFlash Media Card 129 RAID Battery 129 Removing a RAID Battery 129 Installing the RAID Battery 130 Internal Dual SD Module Optional 131 Removing the Internal Dual SD Module 131 Installing the Internal Dual SD Module 132 Processors 133 Removing a Processor 134 Installing a Processor 138 FlexMem Bridge 141 Ins...

Page 8: ...l Panel Board 154 Installing the Control Panel Board 154 System Board Assembly 155 Removing the System Board Assembly 155 Installing the System Board Assembly 158 4 Troubleshooting Your System 161 Safety First For You and Your System 161 Troubleshooting System Startup Failure 161 Troubleshooting External Connections 161 Troubleshooting the Video Subsystem 162 Troubleshooting a USB Device 162 Troub...

Page 9: ...ing a Tape Backup Unit 174 Troubleshooting a Hard Drive 174 Troubleshooting a Storage Controller 176 Troubleshooting Expansion Cards 177 Troubleshooting the Processors 178 5 Running the System Diagnostics 181 Using Online Diagnostics 181 Embedded System Diagnostics Features 181 When to Use the Embedded System Diagnostics 182 Running the Embedded System Diagnostics 182 System Diagnostics Testing Op...

Page 10: ...s 185 System Board Jumper 185 System Board Connectors 186 SAS Backplane Board Connectors 189 Power Distribution Board Connectors 190 Expansion Card Riser Board Components and PCIe Buses 191 Disabling a Forgotten Password 193 7 Getting Help 195 Contacting Dell 195 Index 197 ...

Page 11: ...figuration See Using the System Setup Program and UEFI Boot Manager on page 59 F12 Starts PXE boot Ctrl E Enters the iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the iDRAC user documentation on the Dell Support website at support dell com manuals Ctrl C Enters the SAS Configuration Utility For ...

Page 12: ...n the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over two minutes to display an image depending on the amount of memory installed in the system During this time the LCD panel displays the following message System booting NOTE On ACPI compliant operating systems turning off the system using the pow...

Page 13: ... for system information including the Express Service Tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address Space is provided for an additional label 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system nee...

Page 14: ...elect button on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the iDRAC6 utility the LCD panel or other tools 8 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the...

Page 15: ... increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System identification Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the...

Page 16: ...ction Option Description DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when tryi...

Page 17: ... User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu o...

Page 18: ... removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green 3 seconds amber 3 seconds and off 6 secon...

Page 19: ...ngth 6 PCIe slot 6 PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 7 Power supplies 2 1100 W power supplies 8 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one o...

Page 20: ...ur system use the Using the System Setup Program and UEFI Boot Manager on page 59 NIC Indicator Codes 12 USB connectors 4 Connect USB devices to the system The ports are USB 2 0 compliant 13 Video connector Connects a monitor to the system 14 Serial connector Connects a serial device to the system 15 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise ...

Page 21: ... a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Indicator Indicator Code Link and activity indicators are off The NIC is not connected to ...

Page 22: ...ded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 195 1 power supply status indicator 1 ...

Page 23: ... lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system NOTE The following LCD status messages are displayed in the Simple format See Setup Menu on page 16 to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes C...

Page 24: ...age 166 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing the RAID Battery on page 130 and Troubleshooting System Cooling Problems on page 167 E1216 3 3V Regulator failure Reseat PCIe cards 3 3 V voltage regulator failed Remove and reseat the PCIe expansion cards If the...

Page 25: ...ailed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1243 CPU VCORE Regulator failure Contact Support Processor voltage regulator failed Reseat the processor See Troubleshooting the Processors on page 178 If the problem persists see Getting Help on page 195 E1245 CPU VIO Regulator failure Contact support Processor voltage r...

Page 26: ...ove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1414 CPU temp exceeding range Check CPU heat sink Specified processor is out of acceptable temperature range Ensure that the processor heat sinks are properly installed See Troubleshooting the Processors on page 178 and Troubleshooting System Cooling Problems on page 167 E1418 CPU...

Page 27: ...wer cycle AC The system BIOS reported a processor protocol error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E1420 CPU Bus parity error Power cycle AC The system BIOS reported a processor bus parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 1...

Page 28: ...ply W Check PSU A power supply fan failure an over temperature condition or power supply communication error caused the predictive warning of an impending power supply failure See Troubleshooting Power Supplies on page 167 E161C Power Supply W lost AC power Check PSU cables Specified power supply attached to the system but lost its AC input Check the AC power source for the specified power supply ...

Page 29: ...h throttling Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system E1631 System power draw exceeded threshold Contact support The processors and memory throttling is not sufficient to keep system power consumption below the maximum safe level with current power supply configuration Remove AC power to the system for 10 se...

Page 30: ... reported a PCI parity error on a component that resides in the specified slot Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 177 E1712 PCI system error on Bus Device Function The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion c...

Page 31: ...10 seconds and restart the system If the problem persists see Getting Help on page 195 E1716 Chipset IERR Bus Dev Function Review clear SEL The system BIOS reported a chipset internal error that resides in bus device function Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page...

Page 32: ...xpansion Card Risers on page 114 If the problem persists the riser card or system board is faulty See Getting Help on page 195 E1810 Hard drive fault Review clear SEL The specified hard drive experienced a fault See Troubleshooting a Hard Drive on page 174 E1812 Hard drive removed Check drive The specified hard drive is removed from the system Information only E1A11 PCI Riser hardware configuratio...

Page 33: ... internal dual SD module card is write protected and cannot be used Change the write protect switch setting on SD card E1815 Internal Dual SD Module redundancy lost Check SD cards The internal dual SD module bootable media is no longer redundant Reseat the internal dual SD module card If the problem persists see Getting Help on page 195 E1A14 SAS cable A failure Check connection SAS cable A is mis...

Page 34: ...ration See Troubleshooting System Memory on page 169 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 169 E2013 BIOS unable to shadow memory Check DIMMs The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 169 E2014 CMOS RAM failure Power cycle AC CMOS failure CMOS RAM not fu...

Page 35: ...emove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E2019 Parity error Power cycle AC Parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 195 E201A SuperIO failure Power cycle AC SIO failure Remove AC power to the system for 10 seconds and restart the sy...

Page 36: ...st failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory on page 169 If the problem persists see Getting Help on page 195 E2020 CPU configuratio n failure Check screen message Processor configuration failure Check screen for specific error messages See Troubleshooting the Processors on page 178 E2021 Incorrect memory configur ation Review User Guide Incorrect memory c...

Page 37: ...valid configuration See General Memory Module Installation Guidelines on page 100 See Getting Help on page 195 E2110 Multibit Error on DIMM Reseat DIMM The memory module in slot has had a multi bit error MBE Reseat the memory module in its socket If the problem persists see Troubleshooting System Memory on page 169 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS disabled memory single b...

Page 38: ...rusion detected Check chassis cover System cover removed Information only I1911 LCD Log Full Check SEL to review all Errors LCD overflow message A maximum of ten error messages can display sequentially on the LCD The eleventh message instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1...

Page 39: ... can fail before the system is at risk of shutting down Reseat the power supplies See Troubleshooting Power Supplies on page 167 If the problem persists see Getting Help on page 195 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary on the Dell Support website at support dell com manuals Code Text Causes Corrective Actions ...

Page 40: ...es Corrective Actions Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning...

Page 41: ... and system configuration Alert Continuing system boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are ...

Page 42: ...mpt failed Retry the BIOS update If the problem persists see Getting Help on page 195 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and ...

Page 43: ...ible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 59 Embedded NICx and NICy OS NIC ENABL...

Page 44: ...ase run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 59 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card a...

Page 45: ... System Setup program to enable the USB port s See Entering the System Setup Program on page 60 DIMMs x disabled Memory Buffer communication error The memory module is not properly seated The memory module connector or the processor socket may be exposed to dust The processor has bent pins Reseat the memory module See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 En...

Page 46: ...n a valid configuration See General Memory Module Installation Guidelines on page 100 DIMMs x disabled MemBIST timeout DIMMs x disabled Rank not found DIMMs x disabled DIMM communication error DIMMs x disabled DDR training failure DIMMs x disabled Simple memory test failure DIMMs x disabled Simple memory test failure DIMMs x disabled Invalid DIMM Unsupported memory modules in the first locked step...

Page 47: ...alled in a valid configuration See General Memory Module Installation Guidelines on page 100 DIMM mismatch DIMM x Lockstep pair DIMM y z disabled Please replace the lockstep pair with matching DIMM s Locked step pairs do not match Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 Message Causes Corrective Actions ...

Page 48: ...emory module Replace or reseat the memory module s See Removing Memory Modules on page 107 and Installing Memory Modules on page 105 Ensure that the memory module connectors are clean MemBIST error DIMM x Lockstep Pair DIMM x y disabled Please replace the DIMM s or remove the lockstep pair DDR training error DIMM x Lockstep Pair DIMM x y disabled Please replace the DIMM or remove the lockstep pair...

Page 49: ...ockstep Pair DIMM x y disabled Please ensure each lockstep pair is installed correctly The memory configuration is not optimal Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 100 If the problem persists see Troubleshooting System Memory on ...

Page 50: ...on page 100 Memory odd even logic failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 169 Memory write read failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 169 Memory set to minimum frequency The memory frequency may be intentionall...

Page 51: ... settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 195 PCI BIOS failed...

Page 52: ...the problem persists see Troubleshooting Expansion Cards on page 177 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connect...

Page 53: ...rd Drive on page 174 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 195 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if ...

Page 54: ...em will now reset A Trusted Platform Module TPM or China Trusted Computing Model TCM configuration command has been entered The system will reboot and execute the command Information only TPM or TCM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message appears during system restart after a...

Page 55: ...ment of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 169 If the problem persists see Getting Help on page 195 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported processor or...

Page 56: ...PSU wattage System will reboot The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply See Power Supplies on page 94 The memory config...

Page 57: ...operly connected See Troubleshooting a USB Device on page 162 Troubleshooting an Internal USB Key on page 171 and Troubleshooting a Hard Drive on page 174 Warning QPI links operating in Slow Speed Mode The processor has bent pins The processor is not properly seated on the processor socket Reseat the processors See Removing a Processor on page 134 and Installing a Processor on page 138 If the prob...

Page 58: ...ay Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Dell ...

Page 59: ... mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 72 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 65 of the System Setup program After specifying the boot mode proceed to install your ...

Page 60: ...he message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fi...

Page 61: ...heir respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 63 Processor Settings Displays information related to processors speed cache size and so on See P...

Page 62: ...on page 67 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 67 Embedded Server Management Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen on page 68 Power Management Enables you to manage power usage of th...

Page 63: ...ter the System Setup program CAUTION When setting this option to Disabled the system will not halt if an error occurs during POST Any critical errors will be displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Di...

Page 64: ... to Enabled the BIOS reports both logical processors If set to Disabled only one logical processor is monitored by the BIOS Virtualization Technology Disabled default Enabled permits virtualization software to use the virtualization technology incorporated in the processor NOTE Disable this feature if your system will not be running virtualization software Adjacent Cache Line Prefetch Enabled defa...

Page 65: ...ort for the device attached to SATA port A Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS all...

Page 66: ...SB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or disables the internal USB port Internal SD Card Port On default Enables or disables the internal SD card port Redundancy Disabled default Enables or disables the mirror mode Embedded NIC1 and NIC2 Enabled default Enables or disables the operating system interface of the embedded NICs The ...

Page 67: ...ect Default to allow the BIOS to select an IRQ value at system startup Option Description Serial Communication On without Console Redirection default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Consol...

Page 68: ...not be adjusted Remote Terminal Type VT 100 VT220 default Sets the remote console terminal type either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection when the operating system is loaded Option Description Front Panel LCD Options Options are User Defined String Model Number or None If the LCD Home screen is set to an option other than these t...

Page 69: ... control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each o...

Page 70: ...p See Using the System Password on page 75 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measu...

Page 71: ... NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the...

Page 72: ...tup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to l...

Page 73: ...e with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change b...

Page 74: ...e Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system...

Page 75: ...ord jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is n...

Page 76: ... Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When Password Status is Locked type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempt...

Page 77: ...ss the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The passw...

Page 78: ...he System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 77 Embedded System Management The Lifecycle Controller is an embedded utility t...

Page 79: ... local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log Reset iDRAC6 settings to default For additi...

Page 80: ...80 Using the System Setup Program and UEFI Boot Manager ...

Page 81: ...to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...

Page 82: ...ng shroud 2 power supply bays 2 3 expansion card riser 2 4 expansion card riser 1 5 heat sinks 4 6 memory modules 32 7 hard drives 6 8 control panel 9 optical drive optional 10 cooling fans 6 11 cooling fan assembly 12 internal dual SD module 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 83: ... the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 key lock 3 front bezel 1 2...

Page 84: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the u...

Page 85: ...o that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis See Figure 3 3 2 Slide the cover toward the front of the chassis till it snaps in position 3 Push down the latch to secure the cover into the closed position 4 Rotate the latch release lock in the clockwise direction to secure the cover 1 latch 2 latch release lock 3 cover 1 2 3 ...

Page 86: ...turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SAS SATA backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank CAUTION To mai...

Page 87: ...t Bezel on page 83 Removing a Hard Drive Carrier CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 From the management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the dr...

Page 88: ...ide the hard drive carrier out until it is free of the drive bay See Figure 3 5 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank in the empty drive bay See Installing a Hard Drive Blank on page 87 6 If applicable install the front bezel See Installing the Front Bezel on page 83 Figure 3 5 Removing and Installing a Hard Driv...

Page 89: ... CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page ...

Page 90: ...Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Figure 3 6 Removing or Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive 2 hard drive carrier 3 SAS SATA screw hole 4 screws 4 4 3 2 1 ...

Page 91: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening t...

Page 92: ...See Closing the System on page 85 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable install the front bezel See Installing the Front Bezel on page 83 Figure 3 7 Removing and Installing the Optical Drive 1 power data cable 2 release tab 3 optical drive 1 2 3 ...

Page 93: ... 83 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 84 4 Slide the optical drive into the optical drive bay until the blue release tab snaps into place See Figure 3 7 5 Connect the power data cable to the back of the drive You must route the cable properly on the side of the system to pre...

Page 94: ...pply at a time in a system that is powered on 1 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 2 Press the release latch and pull ...

Page 95: ...he power supplies are of the same type and have the same maximum output power NOTE The maximum output power shown in watts is listed on the power supply label 2 If applicable remove the power supply blank See Removing the Power Supply Blank on page 96 1 power supply 2 power supply handle 3 velcro strap 4 release tab 1 2 3 4 ...

Page 96: ...o signify that the power supply is functioning properly Removing the Power Supply Blank If you are installing a power supply remove the power supply blank by pulling outward on the blank CAUTION To ensure proper system cooling the power supply blank must be installed in power supply bay PS2 in a non redundant configuration Remove the power supply blank only if you are installing a second power sup...

Page 97: ...ff the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 84 3 Hold the touch points and gently lift the shroud straight up and away from the system See Figure 3 9 Figure 3 9 Removing and Installing the Cooling Shroud Installing the Cooling Shroud NOTE For proper seating of the cooling shroud i...

Page 98: ...ay The front chassis assembly is mounted on the chassis walls with a sliding rail system Sliding the Front Chassis Assembly To slide the front chassis assembly away from the chassis 1 If installed remove the front bezel See Removing the Front Bezel on page 83 2 Open the system See Opening the System on page 84 3 Remove the cooling shroud See Removing the Cooling Shroud on page 96 CAUTION To preven...

Page 99: ...ion NOTE For proper system cooling make sure that the cables inside the system do not obstruct airflow 2 Route the SAS and SATA cables along the chassis wall and the RAID battery carrier See Figure 3 10 1 front chassis assembly 2 control panel cable 3 USB cable 4 SAS backplane power cable 5 cable clamp 6 RAID battery carrier 7 release tabs 2 8 SATA cable 9 SAS cables 2 7 1 2 3 4 8 5 6 9 ...

Page 100: ... to 1066 MHz DIMMs of speed 1333 MHz will thus operate at 1066 MHz only The system consists of 32 memory sockets split into four sets of eight sockets one set for each processor Each eight memory socket set is further organized into four DDR3 memory channels The first socket of each DDR3 memory channel is marked with a white release lever In one or two processor configurations FlexMem Bridges are ...

Page 101: ...number of ranks in sockets with white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s The system supports memory mirroring and memory sparing for limited configurations For more information see Table 3 2 and Table 3 3 Mirroring must be enabled in the System Setup program In a mirrored configuration the tot...

Page 102: ...ze in GB Number of DIMMs Sparing Mirroring Processors CPU1 CPU2 CPU3 CPU4 1 4 1 4 A1 A2 C1 C2 1 16 2 8 A1 A3 A2 A4 C1 C3 C2 C4 1 64 4 16 X A1 A2 A3 A4 A5 A6 A7 A8 C1 C2 C3 C4 C5 C6 C7 C8 1 128 8 16 X A1 A2 A3 A4 A5 A6 A7 A8 C1 C2 C3 C4 C5 C6 C7 C8 2 4 8 1 8 A1 A2 B1 B2 C1 C2 D1 D2 2 4 16 1 16 A1 A3 A2 A4 B1 B3 B2 B4 C1 C3 C2 C4 D1 D3 D2 D4 2 4 16 2 8 A1 A2 B1 B2 C1 C2 D1 D2 2 4 32 2 16 A1 A3 A2 A4...

Page 103: ...3 B4 C1 C2 C3 C4 D1 D2 D3 D4 2 4 192 8 24 X A1 A3 A5 A2 A4 A6 B1 B3 B5 B2 B4 B6 C1 C3 C5 C2 C4 C6 D1 D3 D5 D2 D4 D6 2 4 256 8 32 X X A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 2 4 256 16 16 X A1 A3 A2 A4 B1 B3 B2 B4 C1 C3 C2 C4 D1 D3 D2 D4 2 4 512 16 32 X X A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6...

Page 104: ...PU1 CPU2 CPU3 CPU4 96 32 A1 4 A3 4 A2 4 A4 4 A5 2 A6 2 A7 2 A8 2 B1 4 B3 4 B2 4 B4 4 B5 2 B6 2 B7 2 B8 2 C1 4 C3 4 C2 4 C4 4 C5 2 C6 2 C7 2 C8 2 D1 4 D3 4 D2 4 D4 4 D5 2 D6 2 D7 2 D8 2 160 32 A1 8 A2 8 A3 4 A4 4 A5 4 A6 4 A7 4 A8 4 B1 8 B2 8 B3 4 B4 4 B5 4 B6 4 B7 4 B8 4 C1 8 C2 8 C3 4 C4 4 C5 4 C6 4 C7 4 C8 4 D1 8 D2 8 D3 4 D4 4 D5 4 D6 4 D7 4 D8 4 192 32 A1 8 A3 8 A2 8 A4 8 A5 4 A6 4 A7 4 A8 4 B...

Page 105: ...afety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel See Removing the Front Bezel on page 83 3 Open the system See Opening the System on page 84 4 Remove the cooling shroud See Removing the Cooling Shroud on page 96 5 Slide the front chassis assembly away fro...

Page 106: ...r thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 10 Repeat step 6 through step 9 of this procedure to install the remaining memory modules See Table 3 2 and Table 3 3 11 Slide the front chassis assembly into the chassis S...

Page 107: ...fore handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not auth...

Page 108: ...sing the System on page 85 11 Reconnect the system and peripherals to their power sources and turn them on Cooling Fans Your system contains six hot swappable fans mounted in a cooling fan assembly and provides cooling for the processors expansion cards and memory modules NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing ...

Page 109: ... team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for removing each individual fan module is the same 1 Open the system See Opening the System on page 84 2 Press the release tab and lift the fan out of the cooling fan assembly See Figure 3 12 Figure 3 12 Removing and Ins...

Page 110: ...fied service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached periphe...

Page 111: ...y in the appropriate direction See Figure 3 1 2 Align the slots on the sides of the cooling fan assembly with the tabs on the system chassis See Figure 3 13 3 Insert the cooling fan assembly into the system and lower the blue release levers to lock it in place 4 Close the system See Closing the System on page 85 1 release levers 2 2 fan assembly 3 slots 2 1 2 3 ...

Page 112: ...ple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the sy...

Page 113: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE TOE operating system support and the Microsoft scalable network pack are required for TOE functionality 1 Turn off the system including any attached peripherals and disconnect the s...

Page 114: ...Expansion Card Installation Guidelines Your system supports up to six Generation 2 PCIe expansion cards installed in connectors on the system board and two expansion card risers To locate the expansion card connectors on the system board see Figure 6 1 and to locate the expansion card connectors on the expansion card risers see Figure 6 4 and Figure 6 5 The following are the slot configurations on...

Page 115: ... cm 9 5 length NOTE It is recommended that you populate slot 3 or slot 4 with an x8 card having a low profile bracket before populating slot 2 CAUTION To ensure proper cooling only two out of the six expansion cards can have a power consumption greater than 15 W up to 25 W maximum not including the integrated storage controller Table 3 4 provides a guide for installing expansion cards to ensure pr...

Page 116: ... see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 84 4 Locate the expansion card connector on the system board riser NOTE To install an expansion card in the expansion card connector on the system board go to step 7 Card Priority Card Type Slot P...

Page 117: ... connector aligns with the expansion card connector 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Slide the expansion card latch into position See Figure 3 16 Figure 3 16 Installing and Removing an Expansion Card 9 Connect the cables to the expansion card 1 expansion card latch 2 expansion card 3 expansion card connector 1 2 3 ...

Page 118: ...t 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 Disconnect all cables from the card 4 Slide the expansion card latch out See Figure 3 16 5 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 6 If you are removing the card permanently inst...

Page 119: ...mage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 If installed remove the expansion card s from the expansion card slot s See Removing...

Page 120: ...ing or Removing Expansion Card Riser 1 1 blue tab 2 expansion card riser 1 3 integrated storage controller card connector 4 expansion card slot 1 5 expansion card slot 2 6 riser guide pin 7 riser 1 connector on system board 8 riser guide 2 5 6 7 4 3 8 1 ...

Page 121: ...ion card s See Installing an Expansion Card on page 116 5 Close the system See Closing the System on page 85 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing Expansion Card Riser 2 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on...

Page 122: ...oard and the slot on the chassis See Figure 3 17 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card s See Installing an Expansion Card on page 116 1 expansion card riser 2 2 expansion card slot 5 3 slot on chassis 4 riser 2 connector on system board 5 riser guide pins 2 6 expansion card slot 6 1 3 5 6 2 ...

Page 123: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from...

Page 124: ...ose the system See Closing the System on page 85 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the iDRAC6 configuration utility and set up the Ethernet mode See iDRAC6 Configuration Utility on page 79 1 iDRAC6 enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 ent...

Page 125: ...e Card See Removing a VFlash Media Card on page 129 5 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off the retention standoffs As the card releases from the standoffs the connector under the card disengages from the system board connector 6 Slide the card away from the back of the system until the RJ 45 connector is clear of the back p...

Page 126: ...team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 Disconnect the cables connected to the card 4 Pull the card out from the conn...

Page 127: ...20 Installing the Integrated Storage Controller Card 1 expansion card riser 1 2 SAS data cable connectors 2 3 SAS data cables 2 4 integrated storage controller card 5 alignment guides 2 6 integrated storage controller card connector 6 1 4 5 2 3 ...

Page 128: ...to the SAS data cable connector on the integrated storage controller card See Figure 3 20 NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed 5 Route the SAS data cable through the channel on the inner side of the chassis 6 Attach the cable labeled SAS A to connector SAS A on the backplane and attach the cable label...

Page 129: ... a RAID Battery 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 If required free the power data cables from the chassis walls 4 Press the tab on the RAID battery cable connector and pull the cable connector out of the connector on the storage card See Figure 3 21 5 Pull the battery c...

Page 130: ...n the chassis 3 Slide the battery carrier into the battery carrier slots until it locks into place See Figure 3 21 4 If applicable connect the battery cable to the connector on the storage card 5 Route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 6 Close the system See Closing the System on page 85 1 RAID battery cable 2 RAID b...

Page 131: ...s not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 84 3 If installed remove the SD cards from the internal dual SD module 4 Disconnect the cable from the internal dual SD module See Figure 3 22 ...

Page 132: ...ine or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When the Redundancy option is set to Mirror mode in the Integrated Devices screen of the system setup the information is replicated from one SD card to another See Integrated Devices Screen on page 6...

Page 133: ...rocessor configurations In one or two processor configurations processors are installed in sockets 1 and 2 and FlexMem Bridges are installed in processor sockets 3 and 4 to enable the processors to access the adjacent memory set For more information on installing a FlexMem Bridge see Installing a FlexMem Bridge on page 141 Table 3 5 provides a guide for one two and four processor configurations Ta...

Page 134: ...C power press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 3 Open the system See Opening the System on page 84 4 Remove the cooling shroud See Removing the Cooling Shroud on page 96 WARNING The heat s...

Page 135: ...Installing System Components 135 Figure 3 23 Installing and Removing the Heat Sink 1 heat sink 2 release levers 2 1 2 ...

Page 136: ... not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 24 10 Rotate the processor shield upward and out of the way See Figure 3 24 ...

Page 137: ...removing the processor Bending the pins can permanently damage the system board 11 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor 1 processor 2 notches in processor 2 3 socket keys 2 4 processor shield 5 ZIF socket 6 socket release lever 7 pin 1 indicators 2 1 2 4 5 3 6 7 ...

Page 138: ...ou must install a heat sink blank in the empty socket Installing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your war...

Page 139: ...or on the system board socket 4 Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 24 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket 5 Place the processor over the socket with each pin 1 aligned and level See F...

Page 140: ... has improved thermal dissipation specifications and must be used a Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket b Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the cen...

Page 141: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the processor shield See Figure 3 26 2 Align the notches on the FlexMem Bridge with the socket keys on the ZIF socket See Figure 3 26 3 Install the FlexMem Bridge in the s...

Page 142: ... system and peripherals to their electrical outlets and turn on the system Figure 3 26 Removing and Installing a FlexMem Bridge 1 FlexMem Bridge 2 notch in FlexMem Bridge 3 socket key 2 4 processor shield 5 ZIF socket 6 socket release lever 1 5 4 2 3 6 ...

Page 143: ...he system See Opening the System on page 84 3 Remove the cooling shroud See Removing the Cooling Shroud on page 96 WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them 4 Release the heat sink release levers and lift the heat sink blank off the FlexMem Bridge CAUTION The FlexMem B...

Page 144: ...ditional information CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came ...

Page 145: ...ng a battery 5 To remove the battery support the battery connector by pressing down firmly on the positive side of the connector 6 Lift the battery out of the securing tabs at the negative side of the connector 7 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 8 Hold the battery with the facing up and slide it under the se...

Page 146: ...an You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on pag...

Page 147: ...he blue release tabs in the direction of the arrows marked on the hard drive housing and slide the backplane upwards 9 Pull the backplane away from the system until the securing slots on the backplane are free from the tabs on the front chassis assembly Figure 3 28 Removing and Installing a SAS Backplane 1 power cable 2 SAS backplane 3 SAS A cable 4 SAS B cable 5 SAS B cable connector 6 release ta...

Page 148: ...ower data cable to the optical drive See Installing an Optical Drive on page 93 6 Install the hard drives in their original locations See Installing a Hard Drive Carrier on page 89 7 If required route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 8 Replace the cooling shroud See Installing the Cooling Shroud on page 97 9 Close t...

Page 149: ...er Supply on page 94 3 Open the system See Opening the System on page 84 4 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 5 Disconnect the cable connected to the power distribution board 6 Separate the system board and the I O board to disengage the interconnect between the power distribution board and the I O board a Slightly lift the tab on the high speed conne...

Page 150: ...150 Installing System Components Figure 3 29 Power Distribution Board 1 power distribution board 2 release tab 3 securing slot 4 power cable 5 power distribution board connector 5 1 2 3 4 ...

Page 151: ...ab slightly to the back of the system and slide the board down till it snaps into place See Figure 3 29 4 Connect the system board and the I O board to engage the interconnect between the power distribution board and the I O board a Align the guide pins on one half of the connector with the slots on the other half of the connector See Figure 3 29 b Push the release levers inward until they lock in...

Page 152: ...nnect the display module cable from the control panel board See Figure 3 30 5 Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 30 6 Bend the panel upward to access to the mounting screws 7 Using a T10 Torx driver remove the two screws that secure the display module to...

Page 153: ...See Installing the Front Bezel on page 83 Figure 3 30 Removing and Installing the Control Panel Display Module 1 T8 Torx screw 2 T10 Torx screw 3 3 display module cable 4 control panel cable 5 power cable 6 USB connector 7 control panel board 8 display module 1 2 8 7 3 4 6 5 ...

Page 154: ...e three screws that secure the control panel board to the front chassis assembly See Figure 3 30 6 Using a T8 Torx driver remove the screw that secures the control panel board on the front of the system See Figure 3 30 7 Slide the control panel assembly toward the back of the system and take it out Installing the Control Panel Board 1 Align the screw holes on the control panel board with the holes...

Page 155: ...ephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or system setup Be sure to create and safely store this recovery key If you...

Page 156: ...sion Card on page 118 and Removing the Integrated Storage Controller Card on page 126 14 Remove the expansion card risers See Removing Expansion Card Riser 1 on page 119 and Removing Expansion Card Riser 2 on page 121 15 If applicable remove the NIC hardware key from the I O board See Internal NIC Hardware Key on page 113 16 Disconnect the cables from the system board assembly SAS backplane contro...

Page 157: ...3 Angle the processor board out toward the back of the system and lift the board out of the chassis 21 Pull the release pin and slide the I O board forward and out of the chassis Figure 3 31 Removing and Installing the System Board 1 heat sink release lever 2 power distribution board 3 release pin 4 I O board 5 tab 6 high speed connector 7 guide pins 2 8 release levers 2 9 processor board 10 handl...

Page 158: ...ush the release levers inward until they lock into position See Figure 3 31 8 If applicable remove the plastic socket covers or the FlexMem Bridges from the processor sockets For more information on installing processors and FlexMem Bridges for different processor configurations see Table 3 5 9 Replace the processors and FlexMem Bridges as applicable on the new processor board See Processors on pa...

Page 159: ... page 128 19 Slide the front chassis assembly back into the system See Front Chassis Assembly on page 98 20 Connect the cables to the system board assembly SAS backplane control panel board and the optical drive 21 Route the power data cables along the chassis wall See step 2 and step 3 of Sliding the Front Chassis Assembly on page 98 22 Replace the cooling shroud See Installing the Cooling Shroud...

Page 160: ...160 Installing System Components ...

Page 161: ... the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 59 Invalid memory configurations could cause the system to halt at startup...

Page 162: ...ard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mou...

Page 163: ...nd turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 195 Troubleshooting a NIC 1 Run the appropriate online diagnostic t...

Page 164: ...evice 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 195 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 165: ...est See Using Online Diagnostics on page 181 If the tests fail see Getting Help on page 195 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...

Page 166: ...ration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 59 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the dat...

Page 167: ...and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly If the problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 195 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and s...

Page 168: ...y Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 84 CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software 3 Remove and reseat the fan See Removing a Cooling Fan on page 108 and Instal...

Page 169: ...llow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a...

Page 170: ...ng the System on page 84 14 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 105 15 Close the system See Closing the System on page 85 16 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 17 As the system boots observe a...

Page 171: ...ort is enabled See Integrated Devices Screen on page 66 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 84 4 Locate the USB key and reseat it See Internal USB Memory Key on page 112 5 Close the system See Closing the System on page 85 6 Turn on the system and attached peripherals and check if the U...

Page 172: ...o Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the Redundancy option is set to Disabled proceed to step 10 NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure 5 If SD card 1 has failed re...

Page 173: ...on page 83 2 Try using a different CD or DVD 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 59 4 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 5 Turn off the system and attached peripherals and disconnect the system from the e...

Page 174: ... SCSI ID number and enabling or disabling termination 6 Run the appropriate online diagnostics tests See Using Online Diagnostics on page 181 If you cannot resolve the problem see Getting Help on page 195 7 Reinstall the tape backup software as instructed in the tape backup software documentation See your tape documentation for information about reinstalling the software and troubleshooting the ta...

Page 175: ...he configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Take the hard drive offline and reseat the drive See Removing a Hard Drive Carrier on page 87 d Exit the configuration utility and allow the system to boot to the operating system 4 Ensure that the required device drivers for your controller card are installed and are configured correctly Se...

Page 176: ... certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 5 Turn off the system and attached peripherals...

Page 177: ...ct NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 84 4 Verify that the installed expansion cards ...

Page 178: ... Closing the System on page 85 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 195 Troubleshooting the Processors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due ...

Page 179: ...n page 84 12 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 110 13 Remove all processors except for processor 1 and processor 2 See Removing a Processor on page 134 14 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 111 15 Close the system See Closing the System on page 85 16 Reconnect the system to the electrical outlet and turn on t...

Page 180: ...tem on page 85 24 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each processor in the processor 1 slot until you determine the faulty processor and then replace the faulty processor If you have tested all the processors and the problem persists the system board is faulty See Getting Help on page 195 ...

Page 181: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Di...

Page 182: ... the Life Cycle Controller screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnost...

Page 183: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file ...

Page 184: ...184 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 185: ...193 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Page 186: ...186 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 1 3 4 2 5 6 8 10 11 9 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 28 29 27 30 32 7 31 ...

Page 187: ...iser 1 connector 7 ISCSI KEY NIC hardware key 8 BATTERY Battery socket 9 SATA SATA signal connector 10 FAN5 System cooling fan 5 connector 11 FAN6 System cooling fan 6 connector 12 CPU2 Processor 2 socket 13 CPU4 Processor 4 socket 14 D8 D4 D6 D2 Memory module slot D8 Memory module slot D4 white release lever Memory module slot D6 Memory module slot D2 white release lever 15 B1 B5 B3 B7 Memory mod...

Page 188: ...hite release lever 20 BP_PWR Backplane power SATA DVD power and front panel USB connector 21 A8 A4 A6 A2 Memory module slot A8 Memory module slot A4 white release lever Memory module slot A6 Memory module slot A2 white release lever 22 C1 C5 C3 C7 Memory module slot C1 white release lever Memory module slot C5 Memory module slot C3 white release lever Memory module slot C7 23 CPU3 Processor 3 sock...

Page 189: ...0 PWR_CONN Power connector 31 CTRL_PNL Control panel interface connector 32 Left PCIE_G2_X16 Expansion card riser 2 connector 1 power connector 2 SAS A connector 3 SAS B connector 4 hard drive connectors 4 5 5 hard drive connectors 2 3 6 hard drive connectors 0 1 Item Connector Description 6 4 5 3 2 1 ...

Page 190: ...190 Jumpers and Connectors Power Distribution Board Connectors Figure 6 3 Power Distribution Board Connectors 1 power supply connectors 2 2 12 pin power cable connector 3 mixed signal connector 3 1 2 ...

Page 191: ... Buses Figure 6 4 PCIe Expansion Card Riser 1 Components 1 slot 1 PCIe x8 link expansion slot 24 13 cm 9 5 length 2 slot 2 PCIe x4 link expansion slot low profile 24 13 cm 9 5 maximum length with a standard height bracket 3 integrated storage controller card connector 3 1 2 ...

Page 192: ... and Connectors Figure 6 5 PCIe Expansion Card Riser 2 Components 1 slot 5 PCIe x8 link expansion slot 24 13 cm 9 5 length 2 slot 6 PCIe x8 link expansion slot 24 13 cm 9 5 length 3 chassis intrusion switch 1 2 3 ...

Page 193: ...ee Closing the System on page 85 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug...

Page 194: ...194 Jumpers and Connectors ...

Page 195: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 196: ...196 Getting Help ...

Page 197: ...ch 192 connectors USB 12 18 video 12 18 contacting Dell 195 control panel assembly features 12 LCD panel features 14 cooling fans troubleshooting 168 D damaged systems troubleshooting 165 Dell contacting 195 Dell PowerEdge Diagnostics using 181 diagnostics advanced testing options 181 testing options 181 using Dell PowerEdge Diagnostics 181 DIMMs See memory modules DIMMs drive blank installing 87 ...

Page 198: ...rive drive carrier 90 installing 89 removing 87 troubleshooting 174 heat sink 135 hot plug hard drives 86 I iDRAC card installing 123 iDRAC Configuration Utility 79 indicators front panel 12 NIC 20 power 12 21 installing expansion card 116 FlexMem Bridge 141 front bezel 83 hard drive blank 87 hard drive carrier 89 iDRAC card 123 memory modules 105 optical drive 91 power supply blank 96 processor 1...

Page 199: ...ing 57 microprocessor See processor microprocessors troubleshooting 178 N NIC indicators 20 NIC TOE 113 NICs troubleshooting 163 O optical drive installing 91 options system setup 61 P password disabling 193 setup 77 system 75 phone numbers 195 POST accessing system features 11 power indicators 12 21 power supplies indicators 21 removing 94 replacing 95 troubleshooting 167 power supply blank 96 pr...

Page 200: ... controller card installing 128 removing 126 SAS controller daughter card troubleshooting 176 SAS RAID controller daughter card troubleshooting 176 SD card troubleshooting 171 172 securing your system 70 76 service only procedure system board 155 setup password 77 slots See expansion slots startup accessing system features 11 support contacting Dell 195 system board installing 158 removing 155 sys...

Page 201: ...onnections 161 hard drive 174 internal USB key 171 172 keyboard 162 memory 169 microprocessors 178 NIC 163 power supplies 167 SAS RAID controller daughter card 176 SD card 171 172 system cooling 167 system startup failure 161 video 162 wet system 164 U UEFI Boot Manager entering 72 main screen 73 System Utilities screen 74 UEFI Boot Settings screen 73 upgrades processor 133 USB front panel connect...

Page 202: ...Index 202 ...

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