Job prints from the wrong tray or on the wrong paper
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1
From the printer control panel Paper menu, check the Paper Type setting.
2
Before sending the job to print, specify the correct type setting:
•
For Windows users, specify the type from Print Properties.
•
For Macintosh users, specify the type from the Print dialog.
Incorrect characters print
M
AKE
SURE
THE
PRINTER
IS
NOT
IN
H
EX
T
RACE
MODE
If
Ready Hex
appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the
printer off and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
L
OAD
THE
SAME
SIZE
AND
TYPE
OF
PAPER
•
Load the same size and type of paper in each tray to be linked.
•
Move the paper guides to the correct positions for the paper size loaded in each tray.
U
SE
THE
SAME
P
APER
S
IZE
AND
P
APER
T
YPE
SETTINGS
•
Print a menu settings page and compare the settings for each tray.
•
If necessary, adjust the settings from the Paper Size/Type menu.
Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper
Size/Type menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
M
AKE
SURE
C
OLLATE
IS
SET
TO
O
N
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity
of images, and the number of pages in the job.
Troubleshooting
269
