Retrieving trace buffers
To retrieve the trace buffers:
1
From the AMW, select
Monitor
>
Health
>
Retrieve Trace Buffers.
The
Retrieve Trace Buffers
dialog is displayed.
2
Select either
RAID controller module 0
,
RAID controller module 1
, or both.
If the RAID controller module status message to the right of a check box indicates that the RAID controller module is offline, the check
box is disabled.
3
From the
Trace buffers
list, select the relevant option.
4
To move the buffer, select
Move current trace buffer to the flushed buffer after retrieval
.
NOTE:
Move current trace buffer to the flushed buffer after retrieval is not available if the Flushed buffer option is selected
in step 3.
5
Enter a name for the physical disk data filename in
Specify filename
or click
Browse
to navigate to a previously saved file to overwrite
an existing file.
6
Click
Start
.
The trace buffer information is archived to the file specified.
7
After the retrieval process is completed:
•
To retrieve trace buffers again using different parameters, repeat step 2 through step 6.
•
To close the dialog, click
Close
.
Collecting physical disk data
You can use the
Collect Physical Disk Data
option to collect log sense data from all the physical disks on your storage array. Log sense
data consists of statistical information that is maintained by each of the physical disks in your storage array. Your Technical Support
representative can use this information to analyze the performance of your physical disks and for troubleshooting problems that may exist.
WARNING:
Use this option only under the guidance of your Technical Support representative.
To collect physical disk data:
1
In the AMW, perform one of these actions:
•
To collect data from all of the physical disks in the storage array, select
Monitor
>
Health
>
Collect Physical Disk Data
>
All
Physical Disks.
•
To collect data from a single physical disk that is selected in the
Hardware
tab, select
Monitor
>
Health
>
Collect Physical Disk
Data
>
Selected Physical Disks.
The
Collect Physical Disk Data
window is displayed.
2
Enter a name for the physical disk data filename in
Specify filename
or click
Browse
to navigate to a previously saved file to overwrite
an existing file.
The suffix *.bin is added to the file automatically if you do not specify a suffix for the file.
3
Click
Start
.
The physical disk data collection is completed and saved at the location that you entered.
4
Click
OK
.
Creating a support data collection schedule
To creating a support data collection schedule:
1
From the EMW, select
Tools
>
Legacy Collect Support Data
>
Create/Edit Schedule.
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Storage array software
