Datalogic DS8100A, Reference Manual

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TROUBLESHOOTING
109
11
11 TROUBLESHOOTING
NOTE
Before contacting your local Datalogic office or Datalogic Partner or ARC, it
is suggested to save the device configuration to a *.ddc file by means of the
Genius™ software configuration program and check the device exact model
and serial number.
TROUBLESHOOTING GUIDE
Problem Suggestion
Power On:
the “Power On” LED is not lit.
Is power connected?
If using an external power supply (like PWR-
120), is it connected to the AC source?
If using rail power, does rail have power?
If using CBX100, does it have power (check
switch and LED)?
Measure voltage either at pin 13 and 25 (for
26-pin connector) or at spring clamp Vdc and
GND (for CBX).
On Line Mode:
the Master’s “Phase On” LED is not lit
(when external trigger activates).
Is sensor connected to I1A, I1B spring
clamps (for CBX) or to pins 18 and 19 (for 26-
pin connector)?
Is power supplied to photo sensor?
Are the photo sensor LEDs (if any) working
correctly?
Is the sensor/reflector system aligned?
On Line Mode:
the Master’s “Phase On” LED is
correctly lit but nothing happens (no
reading results).
Is the software configuration consistent with
the application condition (operating mode,
etc.)?
In the Genius™ software configuration
program select the OPERATING MODES
folder and check for related parameters.
Serial On Line Mode:
the reader is not triggered (no reading
results).
In the Genius™ program select the
OPERATING MODE folder and check if serial
on line is enabled as “On Line options”
parameter value.
Are the Start-Stop strings correctly assigned?
Is the serial trigger source correctly
connected and configured?
On Line Mode and Serial On Line
Mode:
the reader does not respond correctly
to the expected external signal end.
In the Genius™ software configuration
program select the OPERATING MODES
folder and check the “Reading Phase
Timeout” parameterization.