132
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Appendix B: Troubleshooting Installation Problems
Xtium-CL MX4 User's Manual
Figure 51: PCI Diagnostic – checking the BUS Master bit
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card acquisition bandwidth is less than expected
The Xtium-CL MX4 acquisition bandwidth is less than expected.
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Review the system for problems or conflicts with other expansion boards or drivers.
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Remove other PCI Express, PCI-32 or PCI-64 boards and check acquisition bandwidth again.
Engineering has seen this case where other PCI boards in some systems cause limitations in
transfers. Each system, with its combination of system motherboard and PCI boards, will be
unique and must be tested for bandwidth limitations affecting the imaging application.
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Is the Xtium-CL MX4 installed in a PCI Express x16 slot?
Note that some computer's x16 slot may only support non x16 boards at x1 or not at all.
Check the computer documentation or test an Xtium-CL MX4 installation. The speed at
which the board is running can be viewed using the Diagnostic Tool provided with the
driver.
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Is the Xtium-CL MX4 installed in a PCI Express Gen1 slot?
Some older computers only have PCIe Gen1 slots. Check the status LED to verify if the
board is in Gen2 x4 mode; refer to the Status LED Functional Description section. The
Generation at which the board is running can be viewed using the Sapera LT PCI Diagnostic
or the Diagnostic Tool provided with the driver.
