Xtium-CL MX4 User's Manual
Appendix B: Troubleshooting Installation Problems
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Symptoms: CamExpert Detects no Boards
When starting CamExpert, with no Teledyne DALSA board detected, CamExpert will start in
offline mode. There is no error message and CamExpert is functional for creating or modifying a
camera configuration file. If CamExpert should have detected an installed board frame grabber,
troubleshoot the installation problem as described below.
Troubleshooting Procedure
When CamExpert detects no installed Teledyne DALSA board, there could be a hardware problem,
a system bus problem, a kernel driver problem, or a software installation problem.
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Make certain that the card is properly seated in PCIe slot.
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Perform all installation checks described in this section before contacting Technical Support.
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Try the board in a different PCIe slot if available.
Symptoms: Xtium-CL MX4 Does Not Grab
You are able to start Sapera CamExpert but you do not see an image and the frame rate displayed
is 0.
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Verify the camera has power.
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Verify the Camera Link cable is connected to the camera.
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Verify the camera and timing parameters with the camera in free run mode.
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Verify you can grab with the camera in free run mode.
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Make certain that you provide an external trigger if the camera configuration file requires
one. Use the software trigger feature of CamExpert if you do not have a trigger source.
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Make certain that the camera configuration is the required mode. This must match the
camera configuration file. Refer to your camera datasheet.
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Try to snap one frame instead of continuous grab.
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Perform all installation checks described in this section before contacting Technical Support.
Symptoms: Card grabs black
You are able to use Sapera CamExpert, the displayed frame rate is as expected, but the display is
always black.
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Set your camera to manual exposure mode and set the exposure to a longer period, plus
open the lens iris.
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Try to snap one frame instead of continuous grab.
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Make certain that the input LUT is not programmed to output all ‘0’s.
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A PCIe transfer issue sometimes causes this problem. No PCIe transfer takes place, so the
frame rate is above 0 but nevertheless no image is displayed in CamExpert.
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Make certain that BUS MASTER bit in the PCIe configuration space is activated. Look in PCI
Diagnostics for BM button under “Command” group. Make certain that the BM button is
activated.
