Xtium-CL MX4 User's Manual
Appendix B: Troubleshooting Installation Problems
•
121
Appendix B: Troubleshooting
Installation Problems
Overview
The Xtium-CL MX4 (and the Xtium family of products) is tested by Teledyne DALSA in a variety of
computers. Although unlikely, installation problems may occur due to the constant changing nature
of computer equipment and operating systems. This section describes what the user can verify to
determine the problem or the checks to make before contacting Teledyne DALSA Technical
Support.
If you require help and need to contact Teledyne DALSA Technical Support, make detailed notes on
your installation and/or test results for our Technical Support to review. Importantly, please be
clear about the problem being an installation issue or functional issue, and which of the following
test tools were used.
Problem Type Summary
Xtium-CL MX4 problems are either installation types where the board hardware is not recognized
on the PCIe bus (i.e. trained), or function errors due to camera connections or bandwidth issues.
The following links jump to various topics in this troubleshooting section.
First Step: Check the Status LED
Status LED D1 should be GREEN or flashing GREEN just after boot up. If it remains flashing RED,
the board firmware did not load correctly. If LED D1 is BLUE or flashing BLUE, the board is
running from the safe mode load.
Camera Link status is indicated by the two LEDs (D3, D4) mounted next to each Camera Link
connector. These LEDs show the presence of the pixel clock and an active acquisition.
The complete status LED descriptions are available in the technical reference section (see Status
