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Troubleshooting
Linea SWIR GigE Series Camera
Installation Issues and Functional Problems
This section covers issues that are apparent after installation or are indicated by the GigE server
tray icon showing a warning symbol.
Device Available with Operational Issues
This section considers issues with cabling, Ethernet switches, multiple cameras and camera
exposure. Information concerning the Teledyne DALSA Network Configuration Tool and other
networking considerations are available in the Teledyne DALSA Network Imaging manual.
Firmware Updates
Any Linea SWIR GigE camera installation must follow the firmware update procedure (see
Access via the CamExpert Tool (Quick Camera Firmware Upgrade)
Note: Camera firmware that does not match a newer version of installed GigE Vision software is
likely to have unpredictable behavior.
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The device discovery process does not find camera.
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The Sapera GigE Server finds camera but an application such as CamExpert does not see the
camera.
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A camera that had a fault with a firmware update will automatically recover by booting with the
previous firmware version.
Important: New cameras installed in previously deployed systems are fully backward compatible
with the older vision application.
Power Failure During a Firmware Update–Now What?
There is greater possibility the host computer OS is damaged during a power failure, not the
camera. When electrical power returns and the host computer system reboots, follow this
procedure:
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Connect power to the camera. (The camera knows that the firmware update failed)
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The camera will boot with the previous version of firmware and will operate normally.
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Perform the firmware update procedure (see