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d.gen TELEIOS GRANDE H6, Operator'S Manual

The d.gen TELEIOS GRANDE H6 is a cutting-edge textile printer designed for exceptional print quality and high production speed. To ensure a seamless operation, don't forget to grab your free Operator's Manual available for download at our website. Unlock the full potentials of this remarkable product by referring to the detailed manual provided at manualshive.com.

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TITLE 

OPERATOR MANUAL 

PAGE 

PRINTERS 

TELEIOS GRANDE H6 

13 

VERSION 

2017JAN23/1 

OUT OF 

REVISED BY 

MUNOZ, ANTONIO 

[email protected] 

64 

 

FOR THE USER 

d·gen International, Inc. - COMPANY PRIVATE (LEVEL 1) 

NOT TO BE DISCLOSED TO UNAUTHORIZED PERSONS – PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS 

DO NOT REPRODUCE WITHOUT AUTHORIZATION – NO REPRODUCIR SIN AUTORIZACIÓN

 

 

 

4. TURNING ON AND OFF THE PRINTER. 

Turning ON the printer. 

The operator must follow the following steps to correctly turn ON the printer. 

1 

Turn clock-wise the red main switch at the back of the printer. 

 

 

 

2 

Turn on the rear control panel by pressing the green switch. 

 

 

 

 

 

 

 

Summary of Contents for TELEIOS GRANDE H6

Page 1: ...OPERATOR MANUAL ...

Page 2: ...d in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of d gen Inc International The information contained herein is designed only for use with this d gen printer d gen is not responsible for any use of this information as applied to other printers Neither d gen Inc International nor its affiliates assumes no responsibility to ...

Page 3: ...an if the skin appears irritated or is discolored If fluid enters your eyes rinse immediately with water Failure to observe this precaution could result in bloodshot eyes or mild inflammation If fluid enters your mouth consult a physician immediately If fluid is swallowed do not force the person to vomit and consult with a physician immediately If the person is forced to vomit fluid may get caught...

Page 4: ...int properly If you have not used the printer for a long time check the print head for clogging before you start printing Perform head cleaning if the print head is clogged When storing the printer be sure that it is level do not store it on an angle on end or upside down When handling the ink bottles Store the ink bottles at room temperature out of direct sunlight To ensure print quality use all ...

Page 5: ... or removing jammed media Normally closed when using the printer 4 Front rubber roller This roller and the rear rubber roller provides the sufficient traction to move the media forward in a stable way 5 Carriage cover This cover is opened for maintenance purposes such as manual purge of the print heads cleaning of the wipers and the capping station etc Normally closed when using the printer 6 Uppe...

Page 6: ...ard in a stable way Towards a separate winder TU 4000 for example 12 Fixation unit Even the upper part of the fixation unit is protected against high temperatures there is still a risk to get burned if exposed to this heat for a long period of time Please maintain this area clear from foreign objects INTERIOR CARRIAGE 1 Solenoid valves The solenoid valve is opened if the LED is turned on Having th...

Page 7: ...position sensor The carriage as soon as it gets to this sensor will adjust its speed to match its print heads with the capping station s location 7 Right limit sensor For safety this sensor brings the machine in an emergency state if the carriage crashes against the right stopper 8 Right stopper This machine is provided with 2 side stoppers to prevent the carriage damaging the side limit sensors 9...

Page 8: ...or higher 3 Electric panel This electrical panel contains hazardous components Risk of Electrical Shock It is used for maintenance purposes Only qualified technicians can access this electric panel Normally closed when using the printer 4 Feeder operating panel With the rear control panel is possible to switch it ON OFF regulate the feeder s speed and mode 5 Rear rubber roller This roller and the ...

Page 9: ...or a solid feeding stability You can regulate the weight of this dancing bar by adding or subtracting its weights 10 Machine s main ON OFF switch This switch turns ON OFF the machine completely Both printer and base 11 Press roller not in picture This free roller can be lowered and rest on the media to apply tension at the printing table RIGHT SIDE 1 Ink filter One ink filter for color to supply f...

Page 10: ...pty 5 Big Ink System s white LED power supply cord To power up the white LED in the Big Ink System 6 Ink inlets Ink hoses from the Big Ink System are connected to this side of the printer RIGHT SIDE BACK 7 Connector for SP1 and SP2 ink supply pumps This connector comes from the Ink Supply System board located in the rear electric panel Activates SP1 and SP2 ink pumps when the sub tanks are needed ...

Page 11: ...R SIN AUTORIZACIÓN BIG INK SYSTEM 1 Cover Buzzer can be heard if this cover is opened Cover normally closed when using the printer 2 Lid and ink filter We suggest to pour the ink on the filter Also is suggested not to close the lid totally to let the air flow in while the cylinder is getting empty 3 Cover switch This device activated the buzzer when the cover is opened for refilling the inks 4 Ink...

Page 12: ... located in the Big Ink System to measure the ink level in the cylinder to the LED ink level indicators Important Keep always the ink level s photo sensor emitter and reflector free of ink and dust SAFETY DEVICES 1 Emergency push type switch for the printer Two at the front on each side Pushing one of the switches will bring a total stop the carriage and other moving elements 2 Open cover switch O...

Page 13: ...ED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 4 TURNING ON AND OFF THE PRINTER Turning ON the printer The operator must follow the following steps to correctly turn ON the printer 1 Turn clock wise the red main switch at the back of the printer 2 Turn on the rear control panel by pressing the gree...

Page 14: ...NAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 3 Turn on the front control panel by pressing the green switch Note The buzzer located at the REAR CONTROL panel will be activated if one or both FEEDER and TAKE UP units are in AUTO OFF AUTO button in idle 4 Turn on the printer by pressing the white switch a...

Page 15: ...urn on the PC control box by pressing the green switch 6 Wait for the touch panel to display Jetting Turning OFF the printer The operator must follow the following steps to correctly turn OFF the printer 1 Turn off the PC control box by pressing the green switch 2 As soon as a beep is heard turn off the printer by pressing the white switch at the back of it 3 Turn off the front control panel by pr...

Page 16: ...TO BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 5 LOADING INK The operator must follow the following steps to correctly load with ink the Big Ink System 1 Open the Big Ink System s cover Buzzer will be activated 2 Open the lid Make sure the filter is present and correctly positioned ...

Page 17: ...t Leave some time to let the ink go through the filter before pouring some more 4 Close the lid Do not close the lid too tight to let the air go into the cylinder as it gets empty when printing Important Do not wait until the cylinder gets completely empty Risk of clogging the ink filter damaging the heads with the deposited ink sediments at the bottom We strongly suggest to refill the tank as soo...

Page 18: ... THE USER d gen International Inc COMPANY PRIVATE LEVEL 1 NOT TO BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 6 LOADING THE MEDIA Introducing the printer s rear control panel Introducing the printer s front control panel ...

Page 19: ...ional Inc COMPANY PRIVATE LEVEL 1 NOT TO BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 1 Release the latches at both side of the feeding unit to remove the pneumatic shaft 2 Press the golden valve to release all the air inside the pneumatic tube ...

Page 20: ...n going through the printing table Make sure the roll is centered using the measuring tape as a reference 4 With the help of an air compressor only the air gun is provided stick the gun to the golden valve and apply compressed air until an approximate value of 5 bars is reached 5 Lift the pneumatic shaft with the roll fastened and place it carefully in the feeder unit Insert back the latches at bo...

Page 21: ...TO BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 6 Make the media pass the dancing bar as shown in the illustration below Unwind media while pulling upwards its ends 7 Stop unwinding when the media reached a higher point than the free roller Make the media go through the free roller ...

Page 22: ...T AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 8 Then make it go through the first rubber roller Make sure the media is aligned by ensuring that the distance between the edge of the media and the printer s frame is the same at all points 9 Send the media to the front by turning the AUTO feeding and pressing the forward button in the touch panel so the other operator at the other side can hold the ...

Page 23: ...S PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 10 Once the media reached the front side of the printer push the feeding button in the touch panel and make it pass through the drying unit s free roller Then make the media go through the dancing bar while pulling upwards the media to apply tension 11 To lift the upper take u...

Page 24: ...E DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 12 Raise the upper take up roller using the side levers 2 persons needed for this operation 13 Pass the media between the pair of take up rollers like shown in the illustration bellow and apply some tension by pulling the media from the edges ...

Page 25: ...o not use a roll core with a deformed interior If the roll core holder slips the media may be taken up incorrectly Important We recommend using a take up roll core with the same width as the media If a take up roll core of a different width is used the take up roll core may bend and the media will be taken up incorrectly Caution Please be careful not to trap your hands or fingers when opening or c...

Page 26: ...e illustration bellow and apply some tension by pulling the media from the edges Then lower the upper take up roller and lock it with both latches Note It is very important to leave some media in front of the fixation unit Between 2 to 3 meters to avoid having problems when raising the up down roller in the fixation unit Caution Make sure to have the fixation unit switched off and cooled down befo...

Page 27: ...UTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN Caution Since the media is heavy it should not be carried by one person When loading or removing the media use at least two persons Caution After finishing installing the media please use the media guide plates on the bed plate to ensure the carriage will not hit the edges of the media Note If the media is too heavy w...

Page 28: ... USER d gen International Inc COMPANY PRIVATE LEVEL 1 NOT TO BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN In case using the TU 4000 In case using the TU 4000 reel the setting will look like this Introducing the control panel ...

Page 29: ...DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 7 NOZZLE CHECK TEST PRINT The nozzle check test print allows the user to check the current state of the nozzles in the print head Helps to determine if the nozzles are firing as they should or not Probably caused by dried ink or air in the syste...

Page 30: ...GACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 1 Once the media is correctly loaded you may proceed to check the media s width by pressing the button MEDIA WIDTH The media s width will be displayed under MEDIA WIDTH in mm Then set the desired point of origin START POINT 2 In VALUES MENU screen select test pattern number 1 and then press the T...

Page 31: ...E All the nozzles are firing correctly presenting no gaps in the test print A certain number of nozzles are not firing independently from which row number they belong to A certain number of nozzles may be clogged Perform several cleanings until getting a perfect test pattern Is the printer s negative pressure too high Usually a value of 3 50 KPA is used One or few couple of missing nozzles affecti...

Page 32: ...e pressure too low Usually a value of 3 50 KPA is used Still can see drops on the head even after wiping it Missing nozzles affecting one channel Perform several cleanings until getting a perfect test pattern Make sure the ink tubes are free of air and bubbles Keep service hoses always full on ink and free of air and bubbles Is the printer s negative pressure too low Usually a value of 3 50 KPA is...

Page 33: ...in the JCC Is the head driver board displaying any alert noise led Swap the head driver board with another one and see if the issue moves to the other color Another color is detected on the test pattern Perform several cleanings until getting a perfect test pattern Make sure the ink in the line is not contaminated with anther color Make sure the print head is not contaminated with another color Ma...

Page 34: ...nments were correctly performed BDR value should be the same in both row of nozzles 8 PURGE AND AUTO CLEANING There are 2 types of print head cleanings 1 Auto cleaning Performed by pressing the CLEANING button in the touch panel 2 Long purge Performed by pressing the PURGE button in the touch panel and close the solenoid valves to keep the positive pressure in the heads drip ink constantly Auto cl...

Page 35: ...A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 1 Press the PURGE button The air pump will kick in 2 Giving approximately 3 to 5 seconds before the vacuum pumps kicks back close the solenoid valves by pressing the white LED buttons at the carriage 3 Keeping the positive pressure between the subtanks and the print heads it is possible to keep them dri...

Page 36: ... nozzles recovered Important Do not press the CANCEL button when purging ink Important The printer cannot purge or clean the print heads having one of the subtanks empty To purge or clean the print heads all subtanks must be full and displaying the JETTING message in the touch panel Important Every time before purging or cleaning the print heads verify the ink drain bottle is empty Note The ink su...

Page 37: ...a s thickness and or change the carriage height for whatever reason the bidirectional compensation factor needs to be regulated to make the heads fire exactly on the same spot when printing from right to left and left to right After changing the media s characteristics and or changing the carriage height is required to check if the machine is still aligned bidirectionally by printing test pattern ...

Page 38: ...ow Using a loop or a microscope is possible to check the middle line If BDL and BDR are were not fired on the same spot means the bidirectional compensation factor needs to be corrected 4 In VALUES menu enter the BI DIR COMPENSATION screen Increase or decrease the BI DIR COMPENSATION value certain units As a reference if the carriage was moved to the highest point a value of 5 is introduced If I r...

Page 39: ...A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 5 Repeat steps 1 to 4 adjusting the BI DIR COMPENSATION value until getting a test print similar to the illustration below Important Do not forget to switch OFF the TEST button and turn ON the FEEDING before resuming production with the new media and or carriage height Note The carriage height is regula...

Page 40: ...to obtain good quality prints without having feeding banding issues There are two steps to adjust the feeding First before start to print is recommended to take a look at the speed dials located at the take up and feeder units Then while printing through the touch panel is possible to adjust the feeding correction more precisely When turning at same speeds an empty roll will turn less distance tha...

Page 41: ...ss the VALUES button and then proceed to press the minus button as many times needed until no distance between passes can be seen Dark band between passes Means the feeding system has to feed more distance while printing in order to eliminate the overlap between passes To increase the feeding compensation in the touch panel press the VALUES button and then press the plus button as many times neede...

Page 42: ...istics it is needed to add or subtract weights to the dancing bar in order to add stability to the feeding and take up systems As more we add weights the dancing bar lighter it gets As seen in the illustration below A heavy dancing bar may apply a good tension to the media but may also reduce the feeding stability Therefore based on the experience regulating correctly the dancing bar s weight meet...

Page 43: ...SONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN Press roller This printer is equipped with a press roller located between the 3rd rubber roller and the printing table The press roller s function is to increase the tension in the media located on the printing table It is easy to use Lower the bar when extra tension is needed Raise it when the bar is not re...

Page 44: ...USING THE FRONT DRYER The front dryer consists of 6 blowers and 6 heating rods The main function is to dry the ink before it gets into the fixation unit and avoid ghosting issues and having the rubber rollers dirty with ink It is controlled through the FRONT CONTROL panel Depending on the ink consumption it is required or not to turn on the heating rods Caution The drying unit may be hot observe a...

Page 45: ...button is possible to select the mode between AUTO and MANUAL AUTO mode basically turns off the heaters and the fume buster and lowers the up down roller automatically after a certain adjustable time frame 3 Up down left right arrow keys The left and right arrow keys are for changing decimal places in the value The up and down arrow keys are for increasing or decreasing the value 4 Enter button On...

Page 46: ...CIR SIN AUTORIZACIÓN 8 BUSY indicator The BUSY green LED blinks when the machine is operational Introducing the control panel 1 Fixation s unit main switch Turn clockwise the switch to turn on all the fixation unit Turn counter clockwise the switch to turn off all the fixation unit 2 Heater ON OFF indicator Green LED with by lit if the heating rods are in action 3 Emergency push type switch Pushin...

Page 47: ... BE DISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 1 After finishing setting the media following the diagram below leaving some 2 to 3 meters of extra media in the front of the fixation unit Printer is stopped at this moment 2 turn on the fixation unit by turning clockwise the main switch ...

Page 48: ...O or MANUAL mode For the correct functioning of the fixation unit we recommend to leave the settings a shown in the image below By pressing the ENTER button the next main screen will be displayed 4 Since this printer doesn t have the ability to run the fixation unit in AUTO mode we suggest to change it to MANUAL mode By pushing the AUTO MANUAL button is possible to make the fixation unit to work u...

Page 49: ...ZATION NO REPRODUCIR SIN AUTORIZACIÓN Caution Please note that under MANUAL conditions leaving the fixation unit unattended for a long period of time may put at risk the integrity of the machine and the safety of the people around Caution Under MANUAL condition when not printing we suggest the operator always to lower the up down roller to the lowest point Risk of burning the media Important We su...

Page 50: ...iod of time in seconds from the moment the printer became idle HEATER 2 The heater number two is basically a rubber heater located under the printing table for extra drying The power input to this rubber heater is shown in percentage This printer does not include HEATER 2 TORQUE Possible to regulate the torque value in percentage of the take up unit located in the fixation unit The powder clutch e...

Page 51: ... HEATER OV value greater than 40 in order not to have the fixation unit turning ON OFF many times in a short period of time Note We suggest a SV of 175 C for most fabrics Note that all fabrics are not the same Please contact the fabric manufacturer for more information regarding the recommended temperature for fixing Note Note that some printers are not provided with HEATER 2 rubber heater located...

Page 52: ...ion Since the take up unit is currently turned OFF an X is displayed next by the percentage RPM 6 At this point press the right arrow key ON OFF to turn on the take up unit The X will change into an O 7 If the direction of rotation of the take up unit is not the desired is possible to change it at the DIR function Move the cursor down to DIR Then press the ENTER button The cursor will turn into an...

Page 53: ... the OFF position Turn off the take up Change direction and then turn on the take up again 9 At this point you may press the right arrow key ON OFF to switch on the heater The green LED at the control panel will turn on To change the SV value you may press the ENTER button The underscore will change into a cursor Suppose I want to change from 175 to 190 C 10 Change the 7 into an 9 by pressing the ...

Page 54: ...REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 11 When the PV value reached the SV value you may raise the up down roller Move the cursor to ROLLER UP DOWN and then press the ON OFF button The X will change to an O when the up down roller reaches the highest point 12 Once the up down roller reached the highest point you can start to print Or resume printing if the job was paused Tu...

Page 55: ...O REPRODUCIR SIN AUTORIZACIÓN Caution Lower the UP DOWN roller if the printer will remain idle for a long time Note Before switching off the fixation unit we suggest to switch off the heater and leave the fume buster running for a while to cool down 13 USING THE FUME BUSTER Introducing the control panel 1 ON OFF switch To switch off and on the unit Note that if no command is given from the fixatio...

Page 56: ...ossible to regulate the air flow from the fixation unit to the fume buster Open the air valve to its maximum capacity if you see the fixation unit is generating too much smoke Close the air valve a certain angle if the suction is too strong making the temperature in the fixation unit to drop and affect the fixation process in the unit The fume buster is also provided with a condensed oil drain val...

Page 57: ...e the dancing roller is in the lowest point you may cut the media 5 Release the latches at both side of the feeding unit to remove the pneumatic shaft 6 Press the golden valve to release all the air inside the pneumatic tube 7 Remove the pneumatic shaft from the media s core 8 Place the pneumatic shaft in the new media s core In such way the printable area faces upwards when on the platen 9 With t...

Page 58: ...PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 13 Turn on both take up and feeder units 14 Press the forward button in the touch panel to move the union to the front side after passing the carriage Important If using staples to join the previous roll with the new one please make sure not to damage the rubber rollers ...

Page 59: ...ISCLOSED TO UNAUTHORIZED PERSONS PROHIBIDA SU DIVULGACIÓN A PERSONAS NO AUTORIZADAS DO NOT REPRODUCE WITHOUT AUTHORIZATION NO REPRODUCIR SIN AUTORIZACIÓN 15 REMOVING THE TAKE UP ROLL Removing the take up roll while printing is possible 1 Make sure the take up unit in the fixation unit is turned on 2 Verify the up down roller is in the up position 3 Cut the media right after the take up rubber roll...

Page 60: ...re may be unstable ACTION Perform a test print pattern number one Check for clogged nozzles Check for air in the system Check if the negative pressure is too low Perform several cleanings until getting a perfect test print Service hoses must be filled with ink No air in them PRINT LOOKS LIKE THIS REASON Intermittent nozzles For example yellow lines can be seen on a red area after an indeterminate ...

Page 61: ...orrect in the dancing bars Check the speed at the take up and feeding units are similar and equilibrated not too fast or too slow Perform a feeding motion K value calibration Check correct tension in the Y feeding timing belts Check no feeding pulley lost traction from the shaft Using optimization may resolve the issue PRINT LOOKS LIKE THIS REASON Some passes are lighter than others Chromatic band...

Page 62: ...o change the bi directional compensation factor to 5 when moving the carriage to the highest point Is the tension in the media too low If media is stored inappropriately or left loaded in the printer wrinkles and waviness may occur If media is used in this state the print head and the raised surface of the media may contact and cause staining If the media loading method heating temperature tension...

Page 63: ... to the documentation supplied with the media or contact the manufacturer We recommend that you print a test run and check the results before purchasing media in large quantities Width 297 to 3300 mm 11 6 to 130 A Roll outer diameter Maximum 300 mm 11 8 B Paper pipe core inner diameter 76 2 mm 3 C Media thickness Maximum 4 mm 1 10 Roll weight Maximum 150 kg 331 lb Unavailable conditions Media whos...

Page 64: ...ation on the installation configuration and operation of professional printing products through this email address support dgen com and telephone number 82 32 510 3503 from 8 30 AM to 5 30 PM Korea Standard Time UTC 9 00 Monday through Friday When sending an email please write the title of the email as follows Name of the company Printer Model Printer serial number Issue When contacting by phone p...

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