CONTROLLED COPY CREATED: 3/21/2014 4:59:41 PM
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If you encounter:
To fix the issue:
The Hub “Notification” LED is solid Amber
A system notification was dismissed, but the issue
has not been resolved.
From the Home Screen, select “System Status” and
review each tab below:
Connectivity: If a red line is shown
between the Sensor and Hub, refer to
“Sensor Communication” troubleshooting.
If a red line is shown between the Hub and
ProGuardian App, refer to “ProGuardian
App Communication” troubleshooting.
Sensor: If “No Signal” is displayed for ECG
status, refer to “ECG check fail”
troubleshooting.
Hub: If “Not Connected” is displayed in the
Network SSID field, the ProGuardian App
setup wizard must be completed prior to
use of the App. If “Replace Hub Power
Alert Battery” is shown, refer to the
troubleshooting section with the same
name in the earlier section.
The Hub “notification” LED is flashing Amber
A seizure or system notification is currently in
progress.
Attend to the sensor wearer to assess
potential seizure activity.
Follow on-screen troubleshooting for
system notifications.
LED doesn’t light up when it should, or lights up
when it shouldn’t
Wait 5 minutes and see if the problem resolves by
itself. If not, turn off any active connection with
the Sensor and/or the Caregiver App, and restart
the Hub. The Hub will resume normal LED behavior
when you connect it back to the Sensor and/or
Caregiver App again.
Caregiver App
Cannot connectthe Hub or mobile device to Home
Wi-Fi
Verify that you’re in the broadcasting range of the
home Wi-Fi network. In the ProGuardian App
Setup Wizard, forget any registered Wi-Fi
network/mobile devices and restart the wizard.
Verify that the caps lock on the on-screen
keyboard is off and you’re entering the Wi-Fi
password correctly.
