CTC Parker Automation PowerStation P1, User Manual, Page: 72 / 86

Resolving Common Problems
64
P1 PowerStation User Guide
After selecting the Go To Interact button from the Shell MAIN
MENU, Interact doesn’t run.
1. Verify that Interact is loaded for this project. Go to the Shell MAIN
MENU, and observe the selection for INTERACT TYPE. If the word
UNKNOWN is displayed, return to your development system, and
download a project that has Interact included. Refer to the IPM User
Guide for information on downloading projects.
2. If the problem persists, contact your CTC equipment supplier or
CTC’s technical support for assistance.
After selecting the Go To Interact button from the Shell MAIN
MENU, Interact loads, but the screen is blank.
1. Interact device driver communications have stopped. Check the fol-
lowing:
a. On a development system, check to ensure you selected the correct
device driver communications parameters (baud rate, number of
data bits, etc.)
b. Go to the Shell SETTINGS menu and ensure the COM port that
the driver is using is selected.
c. Make sure the COM2 hardware jumpers are selected for the par-
ticular protocol used with the driver.
2. If the problem persists, contact your CTC equipment supplier or
CTC’s technical support for assistance.
After power up, a PS/2 mouse does not work.
1. Make sure that you are using a Microsoft PS/2 mouse. Some PS/2 style
mice that claim to be Microsoft compatible, will not work correctly
with the PowerStation. Do NOT use a serial mouse with a serial to
PS/2 port adapter.
2. Make sure the mouse is plugged into the Y cable attached to the key-
board port. Do NOT plug the mouse directly into the keyboard port.
3. If the problem persists, contact your CTC equipment supplier or
CTC’s technical support for assistance.
After power up, a serial mouse does not work.
1. See Connecting a serial mouse on page 15 for information on how con-
figure the PowerStation to accept a serial mouse.
2. If the problem persists, contact your CTC equipment supplier or
CTC’s technical support for assistance.
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