Isys i/O
™
WiFi Touchpanel
Crestron
TPMC-10
Select CSZ File
3. When the upload process is complete, the display shows the prompt:
Firmware Installed!
Please Reboot Panel for Installation to Complete
4. Press the reset pushbutton with the stylus to reboot the touchpanel.
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
TPMC-10 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Battery is not
installed, or is
discharged.
Install the battery or charge the battery
using the provided power supply.
Touchpanel does
not turn on.
Power supply is not
connected to the
TPMC-10.
Connect the power supply to the TPMC-10
or, if the unit is docked, to the docking
station.
TPMC-10 is off or in
suspend mode, or
has no power.
Verify that the AC adapter is connected to
the TPMC-10 (or docking station) and the
unit is on or in standby mode.
No WAPs defined
/selected on the
TPMC-10.
Refer to “WiFi SETUP” on page 13 to
define/select WAPs.
No IP address
configured/obtained
on the TPMC-10.
Refer to “Panel IP Address” on page 15 to
define IP addresses. If the TPMC-10 is set
up to use DHCP, you can use the WAP
window box to verify the IP address
provided. If the number is invalid for your
subnet, or no number is present, verify that
the DHCP server is working properly.
Cannot upload
display list from
Viewport.
TPMC-10 is out of
range or has poor
access to the
WAPs.
The TPMC-10 is out of range of the WAP or
is experiencing interference. Refer to the
WAP documentation for instructions on
setting up a wireless network with minimum
interference and no dead spots.
(continued on next page)
48
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Isys i/O
™
WiFi Touchpanel: TPMC-10
Operations Guide - DOC. 6284B