CRADLEPOINT
CBA750B | USER MANUAL Firmware version 5.0
© 2013
CRADLEPOINT, INC. PLEASE VISIT
HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/
FOR MORE HELP AND RESOURCES
PAGE 18
3.3 Common Problems
This section contains some of the most common issues faced by users of the CBA750B.
Please visit CradlePoint Knowledge Base at
http://knowledgebase.cradlepoint.com/
for more help and answers to your
other questions.
3.3.1
You Cannot Connect to the Internet with a CradlePoint business-grade modem
Make sure that you have an active data plan and that your modem has been activated.
A wireless broadband data plan
must be added to your business-grade modem. Wireless broadband data plans are available from wireless carriers such
as Verizon, AT&T, and Sprint. A new line of service can be added or a data plan can be transferred from an existing
account. You will need the ESN number (or SIM/IMEI number depending on your carrier plan) from the product label on
your modem to add or transfer a line of service.
After adding a data plan to the modem, you may need to activate the modem:
1. Log in to the CBA750B administration pages (see
Accessing the Administration Pages
).
2. Select
Internet
from the top navigation bar and
Modem Settings
from the dropdown menu (
Internet
→
Modem
Settings
).
3. Find and select the CradlePoint modem.
4. Click Update/Activate.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your
service provider. Check your signal strength in the Internet section of the
Dashboard
(
Status
→
Dashboard)
. If you have
a weak signal in your location, contact your service provider.
If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.
Summary of Contents for CBA750B
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