Trouble Shooting
60
Problems Related to Operation of the Scanner
Problem
Possible Causes and Remedies
Wait light flashes, diagnostics light is off
1.
The scanner needs to run Self-Adjustment but cannot. Self-Adjustment cannot run with a raised pressure platen or with
media in the scanner.
Self-Adjustment is necessary for maintaining optimal and stabile internal conditions.
Remedy: Any original in the scanner should be removed, and the pressure-platen should be set to the
Normal
position (i.e.,
not a thick media setting).
2.
When Self-Adjustment becomes possible, the Wait LED stops flashing, but continues to be on until Self-Adjustment is
completed.
3.
If the error doesn't disappear turn the scanner off and then on.
4.
If the error persists, you can reinitialize all settings by unplugging the scanner and waiting a few minutes before turning power
on again.
Wait LED goes on during calibration
1.
This is NORMAL - The Wait LED goes on during Calibration to indicate that the original should not be removed or moved
during the Calibration procedure. All panel input is prevented during basic calibration
.
Diagnostics LED flashes
1.
An Error was detected during the scanner
’
s Self-Test. Open WIDEsystem (scanner icon on your system tray) and select the
Status tab to view additional information about the error.
