Comtech EF Data CDM-800, Installation And Operation Manual

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CDM-800 Gateway Router Revision 1
Preface MN-CDM800
xvii
Returning a Product for Upgrade or Repair
Step Task
1
Go to the Comtech EF Data Service page (http://www.comtechefdata.com/
service.asp) and read the Return Material Authorization section in its entirety.
2 Request a Return Material Authorization Number:
•
On the Comtech EF Data Service page: Select the Return Material
Authorization hyperlink.
•
On the Comtech EF Data Support page:
(http://www.comtechefdata.com/support.asp): Click [Send RMA Request]
(http://www.comtechefdata.com/rmaform.asp);
•
Fill out the RMA form completely;
•
Click [Send Email] .
•
Alternately:
o
Send an e ‐ mail providing this same detailed information to Comtech EF
Data Customer Service ( service@comtechefdata.com ).
o
Contact Comtech EF Data Customer & Technical Support by phone or fax.
3 Pack the product in its original shipping carton and protective packaging.
4 Ship the product back to Comtech EF Data. Shipping charges should be prepaid.