ComStream CM601, Installation And Operation Manual

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xvi Preface
Return Procedure
If it is necessary to return a product for out-of-warranty repair, upgrade, or any
modification, the following procedures must be followed:
1. Contact ComStream Customer Service, located in the United States, by phone
or fax, at:
Phone 619-657-5454, or toll free at 888-559-0831
Fax 619-657-5455
2. Speak to a ComStream Customer Service representative about any questions,
issues, or problems. Quite often equipment problems can be corrected over
the phone, which keeps your equipment in service and avoids unnecessary and
costly downtime.
3. Should it be necessary to return a product to ComStream for any reason, the
ComStream Customer Service representative will issue you a return material
authorization (RMA) number. To issue an RMA number, the ComStream
representative will need the product serial number and model number.
4. You may be returning a product for either repair, upgrade, or modification. If
you are returning the product for:
Repair – include a complete description of the problem, the operating
conditions that caused the problem, and any circumstances that may have
led to the problem. This information is essential for ComStream repair
technicians to reproduce, diagnose, and correct the problem.
Upgrade or modification – include a complete description of the current
configuration and the desired change(s). This information will allow a
ComStream Customer Service representative to provide a formal quote
for the upgrade.
5. Include a purchase order (PO) for any upgrade or out-of-warranty repair work
being performed. ComStream will begin repair work after a PO is received.
6. Reference the RMA number on all paperwork that accompanies the
equipment, and write the RMA number clearly on the outside of the shipping
container.
7. Ship your module in the original shipping carton and packaging (or its
equivalent), prepaid to:
ComStream
6350 Sequence Drive
San Diego, CA 92121-2724 USA
RMA Number
Do not include product accessories such as manuals, other printed material, or
rack-mount brackets.
When handling or shipping static-sensitive equipment, observe antistatic
procedures, and always use antistatic bags for shipment.
All equipment upgrade and repair requests will be completely evaluated and the
required work performed promptly. The equipment will then be thoroughly tested
for compliance with appropriate specifications.